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You’re on First! Professionals Behind the Headset

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Dispatching During Dissension: How Community Relations Impact the PSAP 

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Handling a Hostile Public

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We may as well learn to expect media hostility and public outcry against real or perceived mistakes by emergency services and emergency dispatchers. They won’t tolerate anything less than perfection in our business, even if sometimes misunderstanding may be more the issue...    [click to continue]

 

 

 

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