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Digital 9-1-1 Call Handling Protocols Vastly Outperform Paper Tablets

 

 

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Featured Video

"So You think You Can Dispatch?"  

“The job of a 9-1-1 dispatcher is intense and demanding. It requires a certain type of person with focus and the heart of a servant. 9-1-1 dispatchers are the unsung heroes pulling the strings behind the scenes to create calm out of chaos.”  Read more...

 

 

Featured Columnists

        

It Doesn’t Take An Einstein: How Mishandling Our Staffing Crisis Puts 9-1-1 at Risk

by Barry Furey

Our illness - 9-1-1 staffing shortages - have been diagnosed by independent professionals for over a decade, but we’ve yet to find a cure. Well, it’s certainly time that we embarked on a course of serious treatment. Here’s ten things we can do...   
[continue reading]

 

 

Crisis Text Line – A Service for People in Crisis that 9-1-1 Dispatchers Should Know About

by Michael Spath 

Your Dispatch Center may receive a call from a service called "Crisis Text Line" (CTL) requesting assistance on a suicidal subject or other such crisis. I can see this service complementing 9-1-1 much like Suicide Prevention Hotlines have done for decades... [continue reading]

More Featured Columns >

Editor's Desk

John Oliver Examines 9-1-1 Technology Deficiencies on Last Week Tonight

The HBO parody news TV series Last Week Tonight with John Oliver brought its usual match-up of humorous asides with often comprehensive reporting to the state-of-the-art of 9-1-1 technology in Sunday’s night’s show (May 15). It's a well-rounded examination and not critical of 9-1-1 dispatchers; Oliver recognized the difficult jobs dispatchers have and the stress the job puts them under, while focusing primarily on technological and funding issues that are out of their control...  [click to continue]

 

 

 

Past Editor's Desk Articles >

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