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Featured Video

How dispatchers should handle chemical suicide calls

This 8.5-minute  training video posted at FireRescue1.com looks at how 9-1-1 dispatchers can better recognize and respond to chemical-suicide calls to keep responders safe.  Click here or on image above.

 

Featured Columnists

        


 

 

PSAP Security – It’s Not Just Brick and Mortar

by Barry Furey

 

 

 

Dispatchers Don’t Need Stress Training – Right?

by Dave Blake & Lesli Prado

More Featured Columns >

Editor's Desk

Handling a Hostile Public

(from the Archives) 

We may as well learn to expect media hostility and public outcry against real or perceived mistakes by emergency services and emergency dispatchers. They won’t tolerate anything less than perfection in our business, even if sometimes misunderstanding may be more the issue...    [click to continue]

 

 

 

Past Editor's Desk Articles >

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