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Pacific Interpreters Partners with First Contact 9-1-1 to Improve Language Access for 9-1-1 Call Centers
Pacific Interpreters, Inc., a leading provider of over-the-phone interpreting for Healthcare, Government, and Business Markets, has announced a strategic partnership with First Contact 9-1-1, a well-known supplier of high quality education and training programs to public service agencies, to improve language access for 9-1-1 Call Centers.
First Contact 9-1-1 offers training in a variety of areas relevant to emergency communications; examples include police and fire communications, school violence, hazardous materials, 9-1-1 ethics, liability, and stress management.
As part of this partnership, First Contact 9-1-1 will work closely with Pacific Interpreters Interpreter Resource Department to enhance screening and testing programs, expanding interpreter knowledge of public safety terminology and key concepts. Coupled with greater awareness, this will help 9-1-1 Call Centers provide more effective services to their diverse communities.
“Many 9-1-1 call centers, especially ones in rural areas and the Midwest, have no interpreting services at all,” explains Dave Larton, Owner and Founder of First Contact 9-1-1. “These call centers need an economical way to ensure clear communication when seconds count. They must handle calls expeditiously and accurately—Pacific Interpreters makes that possible.”
“We are pleased to partner with First Contact 9-1-1 to improve language access services to public safety agencies,” adds David Porter, President, Pacific Interpreters.
- Corporate News/9-1-1magazine.com (via Pacific Interpreters, 6/20/11)