General Dynamics - Pathfinder Ad

9-1-1 Magazine: Managing Emergency Communications

Priority Dispatch

Navigator 2018




Stratus Technologies

CAD, NG911 & Records Management


Recording Systems


Facilities Planning and Design

First Contact 911

Training Trends & Tactics




Holland Co     
Mobile Command Vehicles



EENA Publication: Brussels Attacks & Social Media: The 6 stages of Reactions on Twitter

Date: 2016-12-07
Share |

An analysis of Twitter conversations to understand reactions to a crisis...

The impact of social media during crises has been an increasingly debated topic. In the last months, Europe has experienced several emergencies and social media, especially Twitter, have been a main channel citizens and authorities alike have used to react.

The “Brussels Attacks - Crossover between research and reality” document, authored by Nicolas Vanderbiest and published by the European Emergency Number Association (EENA),  analyzes recent crises in Europe and concludes to the following 6 stages of reactions: the information phase; the phase of emotion; the transition phase; the organizational phase; the phase of interest; and the disorganization phase.

Take a look at the publication to read more about how people react in crises using Twitter and what lessons were learned from the reactions to the Brussels attacks.

Read the document here

- People, Places & Things/ (via EENA, 12/6/16)


Show: Newest | Oldest

Post a Comment

Log in or sign up to comment

9-1-1 Magazine is a Sponsor of the California Mobile Command Center Rally

Send mail to with questions or comments about this portal.

© 2010-2017 9-1-1 MAGAZINE and The content of this portal is the property of 9-1-1 MAGAZINE and  We encourage government public-safety agencies to share any content with their staff, however, all others must not duplicate or modify any content without prior written consent of 9-1-1 MAGAZINE. Email for permissions. For more information, read the Terms of Service. Continued access of this portal and system implies consent to the above statements and those maintained on the Terms of Service.

Powered by Solata

MCM Consulting Yellow Submarine Marketing

 Team Rennick

Holland Co