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After Derecho 9-1-1 Outage, Public Safety Officials Promote Landlines

Author: Mike Conneen,

Date: 2012-11-16
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From a story posted at

Along with local public safety officials, Verizon Wireless presented a preliminary report to the Metropolitan Washington Council of Governments on this summer's derecho that resulted in a massive 9-1-1 outage of Verizon's 9-1-1 service across much of Northern Virginia.

"We've made improvements, but there's no guarantee" was the message presented to the Council of Governments on Wednesday, Nov 14.

"One hundred and thirty-eight days ago, we in the nation's capital region experienced the largest, longest...9-1-1 outage in the 44 years that 9-1-1 has been in existence,' said Steve Souder, the public safety communications director for Fairfax County.

Verizon blames the failure on one of two backup generators in its Arlington and Fairfax offices.

Both public safety officials and mobile phone carriers acknowledge with wild weather, there's no guarantee mobile customers won't experience another outage.

But there is an alternative.  "One of the options is that they still maintain a hardwire, landline phone," said Glenn Roach, the emergency public safety communications CEO.

Public safety officials recommend more action by legislative bodies and regulatory bodies, like the FCC, to ensure each mobile carrier's 9-1-1 infrastructure and backup systems are fully functional through comprehensive audits.

Read full story at:

- People, Places & Things/ (via, 11/14/12)



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