Stress and the Emergency Dispatcher
By T.P. McAtamney
e-book (PDF), 172 pages.
Stress and the Emergency Dispatcher was written by former dispatcher, and stress management educator and consultant, T.P. McAtamney, the founder of Headsets911 - The 911 Dispatcher Stress Experts. The book provides a philosophical perspective, developed from personal experience, to help understand the nature and causes of stress, and offers stress management and coping strategies. The author has granted permission to freely copy the book for personal use, training, or as part of a CISM program. It may be freely distributed providing it is not modified in any way. Other use without the explicit permission of the author, including sale, or use for commercial purposes is prohibited.
Stress and the Emergency Dispatcher can be downloaded as a PDF file from Headsets911
Phoenix by A.J. Scudiere
Griffyn Ink, Oct. 2012
Paperback and eBook, 410 pages, $14.95
Writer A.J. Scudiere’s novels have explored the worlds of mutated and eliminated species, mafia and ninjas, and finally angels and demons. Her latest book, Phoenix, ventures into the day-to-day experiences of the everyday American hero – firefighters.
Originally a scientist and schoolteacher, Scudiere’s motto - “It could happen. It wouldn’t. But it could.” – has informed her first three multi-award-winning novels, and grounds Phoenix in the cold ash of the reality of live in the fire service.
Phoenix revolves around Jason Mondy, a firefighter whose world is unraveling around him. He may be the town hero after saving two little boys from a house fire, but along with Jason's insistence that he was just doing his job, the incident brings up memories of another fire, a fire that almost killed him and - as his adoptive mother reveals - separated him from a brother that he doesn't even remember. As he starts to look for his lost brother, Jason soon discovers he is playing with fire and that not only him but everyone he cares about could get burned.
Scudiere is the editor and co-founder of Modern Psychological Studies, a quarterly research journal. She received two science degrees in her life, an Honors B.A. of Psychobiology from New College in Sarasota, and a M.S. of Physiological Science from the University of California, Los Angeles, where she also worked in the medical and educational field for years. The writer has settled in a town outside of Nashville, Tennessee.
Houston Blue: The Story of the Houston Police Department
By Mitchel P. Roth & Tom Kennedy
University of North Texas Press (October, 2012)
496 pages, hardcover, $29.95
Houston Blue offers the first comprehensive history of one of the nation’s largest police forces, the Houston Police Department. Through extensive archival research and more than one hundred interviews with prominent Houston police figures, politicians, news reporters, attorneys, and others, authors Mitchel P. Roth and Tom Kennedy chronicle the development of policing in the Bayou City from its days as a grimy trading post in the 1830s to its current status as the nation’s fourth largest city. Combining the skills of historian, criminologist, and journalist, Roth and Kennedy reconstruct the history of a police force that has been both innovative and controversial.
Readers will be introduced to a colorful and unforgettable cast of police chiefs and officers who have made their mark on the department. Prominent historical figures who have brushed shoulders with Houston’s Finest over the past 175 years are also featured, including Houdini, Teddy Roosevelt and his Rough Riders, O. Henry, former Texas Ranger Frank Hamer, hatchet wielding temperance leader Carrie Nation, the Hilton Siamese Twins, blues musician Leadbelly, oilman Silver Dollar Jim West, and many others.
The Houston Police Department has been at the cutting edge of police innovation. It was one of the first departments in the South to adopt fingerprinting as an identification system and use the polygraph test, and under the leadership of its first African American police chief, Lee Brown, put the theory of neighborhood oriented policing into practice in the 1980s. The force has been embroiled in controversy and high profile criminal cases as well. Among the cases chronicled in the book are the Dean Corll and Dr. John Hill murders; controversial cases involving the department’s crime lab; the killings of Randy Webster and Joe Campos Torres; and the Camp Logan, Texas Southern University, and Moody Park Riots.
Roth and Kennedy reveal that most of modern Houston’s issues and problems are rooted in many of the challenges that faced police officers in the nineteenth century. Anyone who drives in Houston will not be surprised that the city’s reputation for poor drivers was already cemented in the 1860s, when ordinances were passed to protect pedestrians from horse-drawn carriages. Likewise, the department’s efforts to overcome funding and manpower shortages, and political patronage, are a continuing battle that began a century ago. In the end it is a story about the men and women in blue and the role played by the Houston Police Officers Union in creating a modern 21st-century police force from its frontier roots.
Catch the Sky: The Adventures and Misadventures of a Police Helicopter Pilot
By Darryl J. Kimball & Allan T. Duffin
Duffin Creative, June 2012.
Softcover,352 pages, $24.95
eBook for Amazon Kindle, $9.99
Catch the Sky: The Adventures and Misadventures of a Police Helicopter Pilot, the first in-depth look at the life of a law enforcement officer who flies a helicopter, is now available on Amazon.com in paperback and Kindle formats, with 37 pages of photographs included.
Darryl Kimball always wanted to fly. Catch the Sky is the story of how he accomplished his dream. As a helicopter pilot with the elite air support unit of the San Diego Sheriff’s Department, Kimball has hunted for missing children, extracted captured drugs and other contraband out of cramped locations, medevac'd injured hikers from valleys thick with boulders and brush, directed deputies during gun battles, and tracked carjackers as they tried to escape pursuing officers through heavy freeway traffic.
Catch the Sky is the story of how a small town country boy found his way to California and eventually into the helicopter unit of one of the largest sheriff’s departments in the country. “In many ways it’s a success story,” says Kimball, “a story of perseverance—one that says when the odds seem to be stacked against you, or when your mind tells you that you’re not smart enough or good enough, or tells you to quit and go home, you don’t listen. You stick it out, you move forward . . . and you persevere.”
About the Authors
Darryl J. Kimball, a sergeant and helicopter pilot with the San Diego Sheriff’s Department, came to California from his hometown of Oktaha, Oklahoma. After 15 years on the patrol beat, he joined the department’s air unit, ASTREA (Aerial Support to Regional Enforcement Agencies), in 2005. Darryl runs the popular blog policehelicopterpilot.com.
Allan T. Duffin is a writer/producer based in Los Angeles. A veteran of the U.S. Air Force, he is the author of History in Blue: 160 Years of Women Police, Sheriffs, Detectives, and State Troopers and co-author of The “12 O’Clock High” Logbook: The Unofficial History of the Novel, Motion Picture, and TV Series. His website is www.aduffin.com.
Public Safety Telecommunicator, Florida Edition
By Ken Kincaid
Kincaid Performance Solutions, June 2012
390 pages, paperback, $48
On the heels of the curriculum framework created by the Florida Department of Health, Orlando based, KPS has published a textbook designed to meet Florida standards and objectives. Written specifically to meet the objectives of the State, this textbook contains almost 400 pages of text, color and black & white photographs, tables and charts. The book is fully referenced and professionally written.
Written by retired assistant chief Ken Kincaid, the book is designed to be used by instructors and students alike. With twenty chapters of information, the text covers everything from call taking to hazardous materials. Each chapter is preceded by a set of objectives which meet or exceed the State requirement for that particular body of knowledge.
Agencies looking to create a curriculum to meet State standards will find it easy based upon the structure of the book. Instructors will find more than enough material to teach from. The text deals with all the required subjects whether it is Stress management or responding to terrorist incidents.
This book was written both to fill the immediate need for training and study material. Whether you are currently a PST in Florida studying for the State test or you are building a training program for compliance to the state regulations, this book will meet your needs and more.
According to KPS, the near future will see PowerPoint for each chapter or lesson and a Leader’s Guide for instruction. KPS is also working on a generic version of the book as well as editions for other states.
The text is currently available for order by phone or by fax using a PO. Check the company website for information about ordering on line using Paypal or credit card.
"I just cannot care anymore!" when you carry the weight of the world! The results of this type of outlook are far reaching. unhealthy and damaging to the person and the workplace - there are solutions.
Available as a self survey FLIP eBook (flash-driven page flipping eBook) and bonus Powerpoint Trainer, Compassion Fatigue is a very real stress related issue for our Comm Centers. The results of CF can be job burn-out, apathy leading to poor work performance, shut down of feelings leading to illness and increase stress levels. What causes CF, how can you see it and what can you do about it.
The CF books from Professional Pride can be kept on hand for personal assessment when your trainers or supervisors or managers recognize the symptoms of burn out, apathy, fatigue. Have this information on hand.
For more information, see 911trainer.com
Virtualization for Dummies
Stratus is making its ebook “Virtualization for Dummies” available for free download to public safety agencies.
Shrinking budgets. Smaller IT staffs. Too many servers and applications to manage. These are among the many reasons virtualization has become one of the hottest technology trends in public safety today.
- But what exactly is virtualization?
- How does it work? What will it do for you?
Begin your virtualization education with Virtualization for Dummies, an ebook download from Stratus Technologies.
Download Virtualization for Dummies to learn:
- The basics of virtualization
- How agencies of all sizes can take advantage of virtualization
- How to ensure virtualized applications are always up and running
- The top ten things to consider when virtualizing Public Safety applications
Whether you are a novice or an expert, a decision maker or a curious onlooker, a technician or an executive, there is material in Virtualization for Dummies that will be informative and valuable to you.
Click here to download your copy.
Crack in the Armor
by Jimmy Bremner
Bremner Associates, 2012
Police officer Jimmy Bremner, assisted by writer Connie Adair, has written a book about his personal struggle with post traumatic stress disorder. Crack in the Armor is an inspiring and information packed book that has been getting great reviews from police and other first responders, as well as soldiers.
Crack in the Armor is Jimmy Bremner's true story of strength and courage as an officer who fought to overcome Post Traumatic Stress Disorder, and won. Along with his inspiring story, the book includes:
- PTSD demystified by clinical psychologist Dr. Sean P. O'Brien
- PTSD signs and symptoms
- How to avoid PTSD
- How to reach out and help a friend
- A spouse's story
- A call for change by Canadian Critical Incident Inc. president Barney McNeilly
Crack in the Armor: A Police Officer's Guide to Post Traumatic Stress Disorder is available for $24.95 through the Bremner Associates website.
By Gavin de Becker
Little, Brown and Company, 2002
Hardback/Paperback, 240 pages.
Review originally published in our March/April 2002 issue.
In his book, Fear Less, author Gavin de Becker writes about risk, safety, and security in the post-September 11th world. Much of his book is heartening and encouraging, even while examining considerations awesomely frightening. In his first book, The Gift of Fear, which, by the way, everyone in America ought to read for it holds some amazing truths about safety and personal security in a modern world containing human predators, de Becker talks about “instinct” – that feeling you get that you might not be able to exactly define but somehow tells you that something isn’t right. That feeling is fear; a primal trepidation spiraling out of an inborn instinct for survival sewn into our very soul, and it’s a feeling we should be paying attention to. It’s a man’s gut feeling, a woman’s intuition, a gnawing notion that may be barely decipherable in a logical sense, but is nonetheless clanging away deep in the recesses of our being, where we are unconscious of how constantly and compellingly our survival instinct acts on our behalf. It’s the unspoken feeling of danger that a person may feel when encountering an empty elevator occupied by a stranger, and it’s a feeling we all too often shrug off, saying “I’m sure I’m just being silly.” De Becker’s point is that such feelings should never be shrugged off, because they are there for a reason. Those intimate moments of fear may well be our instinctive survival mechanism warning us of a danger we are barely perceptive – we recognize it, because we get that feeling, but we all too rarely acknowledge and act upon that fear – waiting for the next elevator, in this example, and a better assurance of safety within its confines.
In Fear Less, de Becker, who is widely considered to be America’s leading expert on predicting and managing violent behavior, and whose security consulting firm includes among its clients political leaders and celebrities in many countries, associates that “gift of fear” with life in a post-September 11th world, when all of us seem to be concerned, anxious, and downright frightened of air travel, skyscrapers, foreigners, terrorism. He describes a terrorist incident frighteningly similar to the September 11th attacks except that it occurred in 1942 on Long Island, and the perpetrators were Nazi submariners intending to launch a wave of terrorism on America’s east coast. The plot was foiled, not because of intensive surveillance and investigation my a legion of federal agents, but mostly because 21-year old Coast Guardsman named John Cullen paid attention to his “gift of fear” when he noticed something out of place – men acting suspiciously on a Long Island beach – and took it upon himself to notify the authorities, never suspecting his call would lead to the unraveling of an international terrorist plot on the United States.
De Becker describes another witness to those very same suspicious activities on the beach that cool 1942 evening: a young woman whose own instincts were roused the same way that John Cullen’s were, but who, upon the advice of her sensible and logical father, shrugged them off, assuming that her suspicions “must be nothing.” Fortunately for America, John Cullen did not shrug off his suspicions.
And what does this mean to America’s 9-1-1 dispatchers? We have our own “gift of fear” and it will be even more important that we recognize and act upon it in the post-September 11th era. Public safety dispatchers use our “gift of fear” daily in our response to the intonations and phrasing of 9-1-1 callers and field units on the radio, where the instinctive perceptions of more than one dispatcher has recognized that something wasn’t right in the way a caller answered our questions or a field unit spoke on the radio, prompting us to clarify, confirm, verbally investigate, or send extra help. Even more so than before, we’re also going to need to be more in tune with the “gift of fear” possessed by our 9-1-1 callers, who, more than ever, need to be vigilant and attentive and willing or courageous enough to place that call to 9-1-1 that might be the only call we get that winds up unraveling another international terrorist plot.
How many of us shrugged off the dozenth “suspicious white powder” call we received via 9-1-1 back in October? How many of us routinely shrug off reports of suspicious yet undefined behavior? How many of us truly embrace the “gift of fear” possessed by our 9-1-1 callers and treat every last one of them as if they were of vital importance? Yes, it’s true that most of them turn out to be absolutely nothing, and most of us may well feel embarrassed we had to waste an officer’s time to go investigate such nonsense. But the point I am making, as de Becker also makes it, is that we must take those instinctual warning signs seriously. Let us hope they all turn out to be absolutely nothing! But we must take them seriously, and we must reassure our callers that they did the right thing by reporting it, and we must encourage our callers to continue to be vigilant and willing to dial 9-1-1 to make a report when their instinct tells them that something’s not right, and we must treat them with respect and empathy and attentively when they make that call, because one of these days we’ll answer the phone and it will be a man like John Cullen reporting a group of suspicious people, just like we got twenty seven times this week, only this time it will be real. Let it not be a 9-1-1 dispatcher who shrugs off the call of a citizen reporting suspicious activity that turns out to be the next terrorist incident against our country or your community.
De Becker gives an apt example when he describes the most reliable security system of modern air travel as being, not x-ray machines or baggage checks, but the passengers on board the aircraft and their renewed acceptance of responsibility. Since September 11th, a couple hundred pairs of perceptive eyes and a couple hundred willing arms possessed by every passenger aboard every airline flight has made flying virtually safer than it’s ever been before. By the very same token, those eyes and ears and 9-1-1-dialing fingers of every member of your community are valuable and vital components of your community’s public safety system. Especially now, we must never shrug off even the silliest call or make the caller feel even the least bit foolish. Had a 9-1-1 dispatcher made John Cullen feel foolish some time before he made that fateful call in 1942, he might never have made that call from his beach house on Long Island. In these post-September 11th days, we need a vigilant and cooperative public, and it is our job, by taking their calls seriously and attentively, to recruit that public to be alert and willing to make the right call.
For more information, see https://www.gavindebecker.com
Victorian true crime through the eyes of one of Scotland Yard’s first detectives
by Chris Payne
The History Press 2011 http://www.thehistorypress.co.
Paperback, 288 pages, $19.95