| Police officers in Los Angeles faced an incredible challenge last March when bandits turned automatic weapons on police and bystanders after a botched robbery in North Hollywood. The challenge was equally incredible for their dispatchers, who handled a career's worth of critical traffic in the space of 2 hours. This issue of 9-1-1 Magazine is respectfully dedicated to the LAPD dispatchers who handled this incident. Watch for their story when it appears on this web site. Photo: Glen Blevins |
| *Disclaimer: Some features may be subject to postponement based on space limitations as the issue goes into production. Not all features from our printed magazine appear on this web site. |
Issue: Sept/Oct
1997
Focus: Dispatcher Training
Dispatcher Training: Looking
Toward 2001
by Connie De Yoe/CD Communications
What issues are facing dispatch training as we approach 2001?
With an increasing number of issues facing Comm Centers, how will they manage
the training concerns of the next decade?
9-1-1 Training Simulators
by Sue Pivetta, Professional Pride
People learn a lot better when they can perform the task they're learning
- this article examines modern interactive training devices designed both
to educate children on the proper use of 9-1-1 and devices made to aid PSAPs
in training their dispatchers.
The N. Hollywood Shoot-out:
Communications in the War Zone
by Nancy J. Rigg
LAPD officers weren't the only ones thrown into a chaotic and dangerous
situation when two heavily-armed men botched a bank holdup in North Hollywood
earlier this year - their dispatchers also had their hands full managing
the myriad of 9-1-1 calls and police units converging on the scene on multiple
radio channels.
RMS-MIS Systems in the
PSAP
by Bill Kumagai/The Warner Group
Computer-aided dispatching is only half the story. Managing and accessing
records data as well as administrative data on systems productivity is an
essential facet of PSAP management. What new developments for PSAPs are
being seen in Records Management Systems and Management Information Systems?
Tribal Law Enforcement
by Sherry Benn
On America's more than 280 Indian Reservations, tribal police interact with
county and municipal law enforcement while facing their own unique challenges.
This close-up report examines the distinctive characteristics of tribal
law enforcement.
Indian Country Jurisdictions
by Alan Mentzer
What dispatchers need to know about jurisdiction, responsibility, and authority
on America's Indian Lands.
