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9-1-1 Magazine: Managing Emergency Communications

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9-1-1 MAGAZINE e-newsletter

 

November, 2013

 

Breaking News

 

National 9-1-1 Program and NENA Join Forces for More Comprehensive 9-1-1 Data

Recently, the National 911 Program and NENA merged data sets to create a new document titled "Review of Nationwide 911 Data Collection." While the data sets do not include information from all 56 states and territories, the combined data - from the majority of states - creates a more complete picture of 9-1-1 systems nationwide. Key findings included in the report provide insight as to how states operate and manage 9-1-1 systems...... Read More >

Mobile Responder Extends Intergraph's I/CAD to Smartphones and Tablets

Released last October, Intergraph's Mobile Responder, a new smart phone and tablet application for police, fire and emergency medical personnel, extends Intergraph's industry-leading computer-aided dispatch software, I/CAD, to iPhones, iPads and Android devices, a lower cost option for improving safety and productivity.... Read More >

Stratus Technologies, Inc.


Features

 

Changing Technology: How the Evolving Communication Landscape is Improving Emergency Notifications

By Jim Wilson/Federal Signal
As technology continues to evolve, especially in the emergency communication industry, new technologies are replacing, or being integrated with, traditional communication and notification tools to enhance overall systems. Learning from real-life examples, including an emergency such as Hurricane Sandy and the major transformation of Hawaii's in-progress communication infrastructure project, emergency managers can continue to learn and better navigate through the evolving landscape.... Read More >

Preparing for the Disaster: How the City of Spokane Bolstered Emergency Response Readiness

By utilizing the latest version of Infor EnRoute, the Spokane CCC is able to equip all of their dispatch users with the latest GIS functionality. This allows them to make route recommendations to responders, helping EMS and fire units to arrive at the scene of an incident as quickly as possible. Infor EnRoute also provides advanced data drill down capabilities, which facilitates in-depth analysis of dispatch responses. .... Read More >

First Contact 911


Archived From Our Magazine Back Issues

From the Archives: Handling a Line Of Duty Death - A Double Tragedy in Oakland, 1999

On Sunday, January 10th, 1999, tragedy struck the city of Oakland, California (population almost 400,000 and located across the Bay from San Francisco) when it lost two of its best emergency workers in one day... Dispatchers who handled the incidents both affirmed that there is nothing a dispatcher can do to prepare for the emotional impact of losing a field unit. The pattern I've observed from these experiences appears to be common to these types of critical incidents. These incidents....Read More >

From the Archives: Handing a Line-Of-Duty Death - Dispatch To Eternity

July 1, 1993: A brief radio encounter - tragic events that unfolded in a matter of minutes - changed the lives of two individuals forever, leaving one dead and the other with haunting memories, and leaving many more with unanswered questions due to....Read More >

Willdan

 


New Products

 SST, Inc. Introduces Breakthrough Gunfire Detection Technology For Indoors

SST, Inc., has announced the launch of ShotSpotter SiteSecure, a first-of-its-kind indoor gunfire detection, location and alert system that detects and locates gunfire and automatically alerts first responders within seconds. ShotSpotter SiteSecure integrates existing or new outdoor installations of the industry-leading ShotSpotter gunfire location and alert solutions to provide a complete indoor/outdoor "bubble" of protection around any facility....Read More >

Icom America Releases HF F8101 Radio Transceiver for Long-Range Communications

Icom America, a leading two-way radio solutions provider, announces the new IC-F8101 HF transceiver for over-the-horizon (HF-OTH) communications. This new multi-mode radio is user-friendly, requires no infrastructure and is suitable for public safety, industrial, utilities, and government entities......Read More >

General Dynamics - Pathmaker


Featured Columnists

 The Pachyderm in the PSAP

By Barry Furey

An unusually poetic commentary of the state-of-the-art of dispatcher staffing and retention. In the spirit of a holiday jingle, PSAP Management columnist Barry Furey examines the issues in rhyming meter and creative wordplay to address a one of the major issues challenging 9-1-1 Centers this year - and likely next.....Read More >

The Next Generation Communications Center

By Tony Harrison

I believe that we are going to see more change in the Communications Center in the next five to ten years than we have seen in the last 25... And now we are moving to Next Generation

9-1-1.  I prefer to call it Next Generation Communications Center - because I believe

NG9-1-1 has a lot more to do with the entire function and operation of the communications center than just 9-1-1...... Read More >

ADCOMM


Featured Video

Next Generation (NG) 9-1-1 is a complex issue and its success requires the support and collaboration of not just the 9-1-1 community, but of first responders, legislators, and the public. The National 911 Program has released a short video that explains the benefits of NG9-1-1….... Read More >
 
 The Arcata (CA) Fire District engines were dispatched to a barn fire at 1:18 AM on November 3, 2013. Engine 8217 responded out of the McKinleyville Fire Station and found the barn, located on Warner Avenue, fully involved with fire threatening to spread to other buildings. The crew of Engine 8217 established a water supply from the hydrant with a large diameter hose line and began controlling the fire. Firefighters from Fieldbrook Fire were also at scene and worked with the Arcata personnel...... Read More >
 

Wright Line

 


November, 2013

 

Breaking News

 

Emergency Managers Expanding Communication Channels to Increase Public Safety Awareness

Now in its fourth year, and conducted again by Zogby, 2013 Federal Signal Public Safety Survey has traditionally surveyed the general public on safety awareness and emergency preparedness attitudes and behaviors. For the first time, however, this year's survey shifts the conversation by asking emergency managers about the most significant challenges they face and the measures they are taking to address them....Read More >

NetMotion Wireless Adds Cloud-based Tool for Troubleshooting Mobile Broadband Issues

NetMotion Wireless recently announced the launch of the cloud version of Locality, the cellular network management solution Mesa Police Department, Oregon State Police and St. Paul Police rely on to troubleshoot cellular network connectivity issues to improve officer safety, increase field unit productivity, extend investments in technology and service contracts, and reduce IT help desk tickets. ....Read More >

Stratus Technologies, Inc.

 

Features

True Mobility Trend Favors "Ruggedish" Mobile & Handheld Computers

The large cell phone and computer manufacturers are increasingly launching smartphones and other mobile devices that are rugged, or rather "ruggedish." Handheld's founder and CEO Jerker Hellstrom takes a look at the reasons for this trend and where it might leave the traditional rugged computer makers. He also explains what rugged really means for public safety users.....Read More >

 Data Analysis & Public Safety: How Predictive Policing Can Benefit 9-1-1 Personnel

Often, discussions about 9-1-1 technology are geared toward live computer aided dispatch screens, automated vehicle locator information and applications and communications systems between dispatch and officers in the field. While all critical to emergency services, there lies a growing interest in analytics as they relate to data that is gathered in computer aided dispatch and other systems. Whether analyzing response times on various call types or determining the optimal positioning of.....Read More >

First Contact 911


New Products

NetMotion Wireless Adds Cloud-based Tool for Troubleshooting Mobile Broadband Issues

NetMotion Wireless recently announced the launch of the cloud version of Locality, the cellular network management solution Mesa Police Department, Oregon State Police and St. Paul Police rely on to troubleshoot cellular network connectivity issues to improve officer safety, increase field unit productivity, extend investments in technology and service contracts, and reduce IT help desk tickets....Read More >

LexisNexis Launches New Social Media Investigative Solution for Law Enforcement

LexisNexis Risk Solutions has expanded its capabilities to assist law enforcement officials with investigations and critical incidents such as gang violence, drug dealing, crimes against children and human trafficking through the use of social media. Social Media Monitor, a new capability in the LexisNexis Accurint for Law Enforcement platform that is powered by the technology of DigitalStakeout, allows agencies to discover risks and threats by leveraging social media to provide actionable.....Read More >

General Dynamics - Pathmaker


Featured Column

PSAP Leadership: Tough Times, Tough Lessons 

The city of San Bernardino (CA) filed for bankruptcy in June of 2012, despite the best efforts of the California Public Employees Retirement System and the mid-management's bargaining unit the bankruptcy was given the green light by the federal judge on 8/26/2013. During the time the city was waiting for the bankruptcy to go through, the leaders within the police department were forced to learn many tough lessons....Read More >

From the Field

Chicken Decoy Helps Police Nail Drivers In Lake Elsinore

A member of the Lake Elsinore (CA) Police Department dressed up as a chicken as part of a law enforcement crackdown aimed at drivers who don't yield to pedestrians in crosswalks.....Read More >

ADCOMM


Featured Video

So the Sheriff Hired a Dispatcher

Earlier this year, the Fort Bend County (Texas) Sheriff’s Department posted this video, recognizing the hard work of their 9-1-1 operators and dispatchers – making a valuable tribute to telecommunicators everywhere.....Read More>


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9-1-1 MAGAZINE e-newsletter

 

October, 2013

 

 

Breaking News

 

New Study on Stop-and-Frisk and Public Views of Police Fairness

 

Current debates on proactive police policies such as stop-and-frisk focuses on the legality and effectiveness of the stops. But a new study co-authored by Columbia Law School Professor Jeffrey Fagan suggests that a third criterion may be even more important in making stops effective: public perceptions of whether the police are acting lawfully and respectfully during stops.... Read More >

New FBI CJIS Security Policy Provides Method for Tiburon Clients Using iPad and Other Tablet Devices to Perform NCIC Queries

 

Tiburon, Inc., a leading provider of public safety software solutions, has announced that the recent version 5.2 update to the FBI CJIS Security Policy now provides an approved method for the Company's iPad, Android and Windows 8 tablet users to conduct queries of criminal justice information (e.g., NCIC queries) in accordance with FBI Policy.... Read More >

Stratus Technologies, Inc.


Features

 

The Customer Service Challenge: Police vs. Nordstrom

 

"The Customer is Always Right" has long been a cliche' used in the customer service industry, prompting businesses in the private sector to provide the highest quality of professional service to meet customer satisfaction. So how can we apply this principle to law enforcement without turning police agencies into a Nordstrom's?..... Read More >

Procedural Justice & Police Legitimacy Training in Chicago: Reaping the Benefits of The Golden Rule

 

The goal of the Chicago Police procedural justice and police legitimacy training is for officers to understand the core concepts of procedural justice and legitimacy in order to build better relationships with the communities that they serve and the people whom they work with on the Chicago Police Department.... As of September 2013, the CPD Education and Training Division has trained over 7,700 Chicago Police Department personnel in the procedural justice and police legitimacy program...... Read More >

First Contact 911


New Products

 

Delanco, NJ: 11-Alarm Warehouse Fire

 

On Sunday September 1, 2013 a building fire was reported in Delanco, Burlington County at 1000 Coopertown Rd, at the Dietz & Watson warehouse. First arriving units reported heavy smoke coming from the roof area of the building. Crews secured the limited water supplies and set up for defensive operations. Multiple Ladder Pipes were set up to surround the building. Roof operations were off limits due to the entire roof being covered with solar panels..... Read More >

Willdan


New Products

 

Setcom Releases First Integrated Seat Communications System for Fire Apparatus

 

CommandCom is an advanced Setcom microphone and speaker system that is fully integrated into an H.O. Bostrom headrest. The newly released system uses Setcom's sophisticated patent-pending Phase Contouring technology. When using the system, a firefighter is able to seamlessly communicate with other vehicle crew members and over two-way radios.... Read More >

General Dynamics - Pathmaker


Featured Columnists

 

From the Chair: "Living La Vida Macro"

 

Airplanes have black boxes. Sports, the instant replay. And dispatchers have the call logger. Each of these is invaluable when analyzing an incident. However, they don't tell the whole story. This is especially true of loggers in the dispatch center. This installment of "From the Chair" discusses the pitfalls of using a single-channel recording when investigating the handling of a call....Read More >

Homeland Security Perspective: Out-Of-Control Border Patrol?

 

How do democratic nations deal with terrorism, perceived and real? Actually, the same way a dictatorship does. Freedoms are suspended and civil rights diminished. Martial law can be imposed, free press suspended and false propaganda issued. There is money in war. History has proved that greed instigated more than one world conflict.....Read More >

ADCOMM


Featured Video

 

Remarkable Cockpit view of Air Tanker Water Drop on California's Rim Fire

 


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9-1-1 MAGAZINE e-newsletter

 

July, 2013


Breaking News

Raytheon & Twisted Pair Solutions Unveil State-of-the-art Dispatch Center

Raytheon Company and Twisted Pair Solutions, a Seattle-based provider of mission-critical solutions for secure, real-time communication, has unveiled a next-generation dispatch system deployed for the San Luis Obispo County Sheriff. This state-of-the-art dispatch center is one of the first in the nation to be purely IP-based and supports the use of smartphones and tablets for seamless first responder critical communications, anywhere, on any device... Read More >

9 Harris County (TX) PSAPs Deploy Significant Upgrade to Tiburon CAD/RMS/Mobile

Tiburon, Inc., has announced the successful go-live and completion of a major law enforcement system upgrade project at Harris County, Texas...Read More >

Stratus Technologies, Inc.


Features

The Growing Threat to PSAPs from Telephony Denial of Service (TDoS) Attacks

In the ongoing discussion of how public safety can mitigate TDoS attacks, this article will focus on the hardening of existing 9-1-1 technologies and how Next Generation 9-1-1 (NG9-1-1) will substantially increase the capacity of PSAPs to handle large call volumes, whether resulting from TDoS attacks or from concurrent legitimate calls. And finally, it will address how FirstNet, the new nationwide public safety network, will play a critical role in securing public safety communications and... Read More >

Rockland County, NY: Public Safety Initiatives for A Secure Future

Public safety has not always kept pace with dramatic changes in technology. Young people with advanced computer skills using inexpensive cell phones and video games seem miles ahead of the average police officer whose analog radios with limited range and interoperability, make it difficult, and at times impossible, to communicate with other agencies let along their own command. This in an era when clandestine federal operations, funded with billions of dollars of taxpayer money, have the most.....Read More >

First Contact 911


New Products

 Icom Announces New F3210D Series Multi-Site Trunking Digital Portable Radio  

Icom America, a leading two-way radio manufacturer for utilities, healthcare and municipalities markets, has announced the new F3210D Series land mobile radio. Icom's latest digital portable radio joins the company's IDAS product line that uses the NXDN common air interface. This entry-level radio is compatible with IDAS multi-site conventional, single-site trunking, and MultiTrunk multi-site trunking....Read More >

Fire Priority Dispatch System (FPDS) Version 6 Announced

Priority Dispatch Corp. has announced the release of Version 6 of the Fire Priority Dispatch System (FPDS). This comprehensive upgrade of the 9-1-1 fire calltaking and dispatch protocol features new Chief Complaints, new Post-Dispatch Instructions (PDIs), new Key Questions, and other enhancements to help reduce fire risk and loss and heighten responder safety....Read More >

General Dynamics - Pathmaker


Featured Columnists

 Supervision: 15 Evaluation Pain Killers

By Sue Piveta

Bet most of you never had an evaluation you liked. Well, that's not true, I'm sure if it praised you as you deserved you liked it. Let's say you never had an evaluation you could honestly say was deeply meaningful, greatly insightful, and guided you towards greater mastery in your work. Can an evaluation really do all that?....Read More >

 From The Chair: Socialized Media

By Paul D. Bagley

So far it's been a quiet night. You handled a few disturbances, a handful of family disputes, and an alarm here and there. Then this pops up in your queue: "d 5-o crash on jensen ppl hurt tnk cUd B trapd." Wow! Your first text message since your center started receiving them. No problem, it's clear as day. Or is it? Your dispatching who, to where, for what? This installment of From the Chair looks at a future where 9-1-1 inevitably collides with "Socialized Media."....Read More >

ADCOMM


Books

 New Book: Canadian Policing in the 21st Century

How can police remain effective and vital in an era of unprecedented technological advances, access to information, and the global transformation of crime? Written by long-serving Winnipeg Police officer Robert Chrismas, Canadian Policing in the 21st Century offers a rare look at street-level police work and the hidden culture behind the badge.....Read More >

Wright Line

 


9-1-1 MAGAZINE e-newsletter

 

April, 2013

 

Breaking News

'Almost impossible' for firefighters to evade surprise attacks, says expert

Of all the scenarios firefighters train for, confronting a hostage-taker might not seem to be high on the list. Or suddenly dodging a sniper's deadly aim. But training and keeping calm apparently did come into play last Wednesday [Apr. 10] when four Gwinnett County (GA) firefighters became hostages while a gunman held off authorities. The situation ended with the firefighters free and the gunman dead at the hands of police.... Read More >

PowerPhone Issues Active Shooting Response Bulletin

PowerPhone, has published an Active Shooting Response (ASR) Bulletin for public safety agencies. The free bulletin may be used as agencies see fit in preparing and equipping their call takers and dispatchers with effective instructions to deal with an active shooting event.... Read More >

Stratus Technologies, Inc.


Features

Is Your PSAP Ready for NG9-1-1?

By Edward P. Thomas Jr, Stratus

NG9-1-1 will bring to PSAPs a whole new level of emergency response capabilities. The ability to receive and share multimedia information will have a huge impact on public safety. By providing law enforcement, fire fighters, EMTs, and other emergency crews with more detailed and complete information about the situations they are about to encounter, they will be better prepared to perform their jobs successfully. ..... Read More >

The California Mobile Command Center Rally

9-1-1 Magazine sponsors the 5th Annual event that demonstrates the interactive capabilities of public safety mobile command and communications units throughout the state.  Held on May 8th this year, the Rally allows public safety professionals to see up-close the capabilities of the command and communications resources in the region while exchanging ideas for developing or enhancing their own mobile communications units… Read More >

The Mobility Edge: Innovative Technology for Public Safety

By Marc Costa, MIRS

The Emergency Services professions all across America are facing some tough challenges. The result has been a reduction in manpower and resources in all areas of Police/Fire/EMS. Despite these cutbacks, the public still wants the safety and security of their families provided for. The only solution to these mounting issues going forward is simple, Police/Fire/EMS need to begin adopting to the new innovative technologies beginning to become available. These new innovations will allow these...Read More > 

 

Willdan


New Products

New hybrid power tower site from Pepro runs for months without refueling

Pepro LLC, a leading manufacturer of shielded enclosure systems for stationary and mobile applications, is announcing its Hybrid Scout. The Hybrid Scout is a highly configurable mobile radio tower site that runs on hybrid power, capable of providing more than a month of uninterrupted service for emergency and public safety communications depending on the equipment used. ...Read More >

New Electronic Earplugs Protect Ears and Boost Hearing

Originally developed to protect soldiers from deafening blasts and noise in the field - while also providing the advantage of amplified hearing in quiet situations - EB15-LE electronic earplugs from Etymotic Research are now available for police and fire departments....Read More >

General Dynamics - Pathmaker


Featured Columnists

What Use Our Work?

By Barry Furey

As April rolls around again, we spend time educating the public about 9-1-1 and honoring our brightest and best employees. But, it seems to me that one thing we rarely do is sit back and take a long hard look at what it is that we really do, because absent of the speeches, proclamations, and news clips lies this measure. And what we really do is pretty darn good. ....Read More >

She Fell - A Lesson from a Flock of Geese

By Sue Pivetta

Here in the Northwest we often are privileged to hear the familiar honking of Canadian geese as they fly low in their well-known "V" formation to some unknown destination. We know that flying in this formation allows the flock to fly further together than they could alone - thus they are often used to represent how much more efficient and effective we are when we cooperate. Teamwork in a 9-1-1 Center shares that kind of dynamic, and its absence can be as keenly felt....Read More >

 

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9-1-1 MAGAZINE e-newsletter

March, 2013

Breaking News

NICE Opens Nominations for 2013 PSAPs' Finest Awards

Nominations are now open for the 2013 PSAP's Finest Awards, an annual program that recognizes exceptional people involved in public safety communications. Nominations are accepted in four PSAP (Public Safety Answering Point) categories: Director, Line Supervisor, Technician, and Telecommunicator of the year. NICE introduced the awards program in 2006 and has recognized 31 individuals since then.... Read More >

PowerPhone Issues Active Shooting Response Bulletin

PowerPhone, has published an Active Shooting Response (ASR) Bulletin for public safety agencies. The free bulletin may be used as agencies see fit in preparing and equipping their call takers and dispatchers with effective instructions to deal with an active shooting event.... Read More >

Stratus Technologies, Inc.


Features

The Facts About 1-1-2 vs. 9-1-1

You may have seen recent posts on social media sites urging people in the U.S. to dial 1-1-2 rather than 9-1-1 in certain emergencies. This is bad advice. The posts claim that 1-1-2 is especially effective if you are being pulled over in your car and want to ensure that you are dealing with the police. It also claims that by dialing 1-1-2, your call will be answered faster and may go directly to the police. Here are the facts…. Read More >

The Importance of Doing a Sit-Along with a Dispatcher

Most people are familiar with a ride-along: the opportunity for a member of the public to "ride along" with a police officer during a patrol shift responding to calls for service. You have probably seen popular television shows, like COPS for example, where you see the excitement of police officers driving with lights and sirens activated to go help someone. But what about the dispatcher who first answered the 9-1-1 call before the officer was even sent to help......Read More >

First Contact 911


 Books

Free e-book: Stress & the Emergency Dispatcher

Stress and the Emergency Dispatcher was written by former dispatcher, and stress management educator and consultant, T.P. McAtamney, the founder of Headsets911 - The 911 Dispatcher Stress Experts. The book provides a philosophical perspective, developed from personal experience, to help understand the nature and causes of stress, and offers stress management and coping strategies....Read More >

Willdan


New Products

Smart911Connect Provides Solution Providers and App Developers a Method for Delivering Data to 9-1-1

Rave Mobile Safety, creators of the national public safety database Smart911, has announced Smart911Connect, the first program connecting third parties holding data relevant to the emergency response process with supported 9-1-1 centers. Call takers and dispatchers within Smart911 connected public safety answering points (PSAPs) across the country can now automatically receive approved sources of data, including text and images, delivered to their workstation in real-time alongside a 9-1-1......Read More >

Outerlink Releases First Satellite IP Push-to-Talk Solution for Helicopter Communications

Outerlink Global Solutions, the leading satellite tracking and first-responder communications provider for mixed air and ground fleets, today announced the launch of Communique HUB, providing the first of its kind, multi-modal, data communications and processing platform for aviation and ground fleets....Read More >

General Dynamics - Pathmaker


Featured Columnists

From The Chair: "Scanner Land!"

by Paul D.Bagley

You just sat down to begin your shift. The cluster of screens before you glow brightly, and the radio test revealed no problems. Before long, you will handle the fire on Broadway, the domestic violence on State Street, and the fender bender at the mall. And of course you will wonder if the hundreds, if not thousands, of people looking over your shoulder will approve of the way you're doing your job. The latest installment of "From the Chair" takes an irreverent look at the love-hate......Read More >

9-1-1: An Emerging 'Hidden' Career

by Sue Pivetta

Why is it that Police, Fire and EMS in almost every community have college and High School criminal justice, fire science, or emergency medical training, but no such career training for 9-1-1 since every police, fire, or EMS agency has a corresponding number of emergency telecommunicators to hire?..... Read More >

ADCOMM


From the Field

From The Field: Haddonfield NJ High Angle Rescue for Crane Accident

On February 7, 2013 at 12:30 a high angle rescue was dispatched in Haddonfield, New Jersey, at 520 Woodland Ave. Crews arrived to find a crane that tipped and was suspended in air supported by the outriggers. One occupant was injured on the roof. The uninjured operator was trapped in the vehicle by live wires on the roof.  .... Read More >

Wright Line


Featured Video

Actress Halle Berry takes THE CALL as a 9-1-1 dispatcher in new movie

From movie director Brad Anderson comes a new film that is sure to intrigue 9-1-1 professionals. In a time where field responders seem to get all the glory in Hollywood moviedom, Anderson's new film, THE CALL, stars Halle Berry as a Los Angeles Police 9-1-1 dispatcher whose close call from a killer takes her from the console to the streets......Read More >


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9-1-1 MAGAZINE e-newsletter

 

February, 2013

 

Breaking News

 

New Study: 78 Percent of Emergency Communicators Will Attend an Online Class this Year

PowerPhone's survey is the first to look at online learning as it pertains to emergency communications nationally. Based on responses from 1,200 dispatchers, call takers, supervisors, directors and managers, the results show an industry ready to embrace eLearning.... Read More >

National Association of State Fire Marshals Issues Call to Action Following Nightclub Fire in Brazil

The National Association of State Fire Marshals (NASFM) extends its deep sympathy to the families of the more than 230 individuals who perished in the tragic nightclub fire in Santa Maria, Brazil, in the early morning hours of Sunday, January 27. It is, unfortunately, a sad reminder that the world has not learned the lessons of similar fires in modern nightclubs over the past decade.... Read More >

Stratus Technologies, Inc.

Features

 

Addressing Misunderstandings About Text-to-9-1-1: An Interview with NENA's Barbara Jaeger

The public's desire to contact 9-1-1 by the latest of communications technologies - SMS texting, in this case - has led to new technologies that allow callers to report crimes via text message to 9-1-1 PSAPs... The availability of this technology means that the 9-1-1 Centers are going to have to find a way to receive this new form of texted 9-1-1 call... 9-1-1 magazine recently interviewed Barbara Jaeger, ENP, President of the NENA Executive Board, about this important issue..... Read More >

Let's Do An Exercise! Ok How Do We Include Communications?

Public safety agencies are very efficient with routinely conducting exercises that test various response components. However, compressed response timelines or the ability to talk face-to-face make it difficult or impossible to fully utilize the types of radio communication that would be experienced in a real world response. In Georgia we recognized the need to think outside the box and identified the need to evaluate the communications component the same way we evaluate the exercises....... Read More >

First Contact 911


Archived From Our Magazine Back Issues

 

Bringing Home America's Astronauts: The Shuttle Columbia Incident - Search & Recovery in Texas

In honor of the 10th Anniversary of the Space Shuttle Columbia disaster, we present this article which covered the Search & Rescue operations to recover the remains of the Shuttle and its crew in Texas.  During the Feb 1, 2003 incident, FEMA deployed three Incident Support Teams and six Human Remains Recovery Canine Teams from its US&R system in order to successfully recover the astronauts’ remains from a debris path spread across Texas and into Louisiana.  This mission was accomplished within two weeks. ... Read More >

Willdan

New Products

 

SAR Technology Inc. announces 'Incident Commander Pro' 7.0 ICS Management Software

SAR Technology has released the latest edition of "Incident Commander," their premier software program for managing search, rescue and emergency response missions. Built on the Incident Command System (ICS) and based upon years of practical experience, "Incident Commander 7.0" provides a field-proven set of Command, Operations, Planning and Logistic functions to manage every type of emergency-response mission...Read More >

Stratus ftServer Systems With vSphere 5.1 for Critical Virtual Workloads

For VMware users with critical Tier 1 applications that demand zero downtime and zero data loss, Stratus Technologies, Inc. has announced that vSphere 5.1 virtualization software is now available on its newest line of Stratus ftServer fault-tolerant systems. Stratus is a global provider of products and services focused on protecting critical applications from system downtime.....Read More >

General Dynamics - Pathmaker


Featured Columnists

 

From the Chair: Preparing for the Unthinkable

by Paul  D. Bagley

In this installment of From the Chair, Paul pays tribute to the dispatchers working in the Newtown (CT) Emergency Communications Center on the day of the Sandy Hook Elementary School shooting. He goes on to discuss how they were able to control the chaos of the active shooter incident, and still maintain the order and normal function of their center. He concludes with a warning that what the Newtown dispatchers did would have been impossible without careful preparation and planning....Read More >

Recording Solutions: The Collaboration of Small Agencies Can Yield Big Results

By Bill Pryor

Many forward-thinking municipalities have started working together, pooling their budgets to implement the infrastructure or technology that they could not otherwise afford. Through collaboration, agencies in Minnesota - as well as Texas, California and Colorado - have profited by leveraging one system for multiple agencies through cost-sharing technology acquisitions......Read More >

ADCOMM


From the Field

 

Firefighters Travel to Long Island for Hurricane Sandy Relief Project

Photo Story: Between December 14 and 17, Canadian photographer Mitchell Brown joined 19 firefighters from Tennessee, North Carolina, Ohio, New York and Maryland to lend a hand in Breezy Point, New York, helping rebuild homes damaged by Hurricane Sandy..... Read More >

Wright Line


White Paper

 

Stratus White Paper: What You Need to Know About Migrating to Next Generation 9-1-1 Technology

As mobile phone use skyrockets and texting becomes a preferred mode of communication, the 9-1-1 system needs to evolve to catch up. That's what Next Generation 9-1-1 technology is all about... The Stratus white paper, "What You Need to Know About Migrating to Next Generation 9-1-1 Technology," will help you understand what's involved in upgrading your Public Safety Answering Point (PSAP) to NG9-1-1.....Read More >

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