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9-1-1 Magazine: Managing Emergency Communications

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9-1-1 MAGAZINE e-newsletter

 

May, 2014

 

Breaking News


Agency Cooperation & New World Systems' Software Help Sheriff Quickly Nab Bank Robber Across State Lines

Minutes after the Cornerstone Bank in Fargo, N.D. was robbed, the Red River Regional Dispatch Center (RRRDC) and their five consolidated public safety agencies leveraged a shared radio system and New World Systems' multi-jurisdictional Aegis Public Safety Software to capture the suspect as he fled across state lines to Clay County, Minn...Read More >

Firefighter describes critical role of hovercraft at Washington mudslide

Snohomish County Fire District 19's two Neoteric hovercraft were deployed in the March 22 Oso, Washington mudslide at the initial alarm and remained in operation throughout the rescue and recovery efforts. "The only way I can describe the debris field is that it looks as though a bomb has gone off. Try to imagine what would happen if a forest of trees hit a neighborhood at 100 miles per hour."...Read More >

NPSTC Radio PCR Group Announces Interoperability Programming Tool

The NPSTC Radio PCR Working Group recently created a radio programming and management tool called PAM. The tool was created in order to mitigate a problem that was discovered during the search for the suspect in the shooting of a Florida police officer in 2011, in which programming failed to connect radios designated for interoperability...Read More >

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Features

Disaster Management: Controlling Rumors On Social Media Is Crucial During A Disaster Or Terrorist Attack

A study on the use of social media in three major incidents revealed that Twitter is emerging as the dominant social reporting tool to report eye-witness accounts and share information on disasters... But when it is the online community who are creating and exchanging the news rather than official news channels, this can not only exaggerate the unfolding situation, but also unintentionally turn it into misinformation, diverting attention from the real problems...Read More >

Mobile Communications, Coordination, and Incident Command Training for Indonesian Emergency Responders

The Community Emergency Management Institute Japan (CEMIJ) is based in Japan, with close ties to the California Fire Chiefs Association, Communications Section and 9-1-1 Magazine... The organization has been working with the Indonesian government, local CERT ("TAGANA" in local Bahasa language), and non-governmental organizations (NGOs) in Jakarta to enhance the command and communication capabilities of first-responder and search & rescue resources in that country and promote advanced...Read More >

First Contact 911

 

Archived From Our Magazine Back Issues

9-1-1 Magazine: A History in Three Parts

In honor of our 25th Anniversary, take a walk with us through 9-1-1 Magazine's illustrious past!... 9-1-1 Magazine was the brainchild of publisher Jim Voelkl, whose family had owned Official Publications, Inc. (OPI) since 1945, publishing periodicals for, public safety and veterans associations and various other organizations. With numerous trade magazines serving the needs of the various components of public safety - Firehouse, Fire Engineering, American Fire Journal, Fire Chief, Police...Read More >

Willdan

 

New Products

Google Glass Prototype for Emergency Response

On April 10, 2014, fire and hazmat software developer ADASHI Systems will reveal a Google Glass prototype at FDIC, the largest firefighter conference in the world. Used in conjunction with the ADASHI first response and incident command software, firefighters wearing the Glass can view critical data such as building plans, aerial imagery, and electronic huddle diagramming...Read More >

Crime Fighting Technology: Putting the Future in the Patrol Car

Assisted Patrol is a proactive surveillance device specialized to find and reduce crime in a given area. Assisted Patrol is specially made for law enforcement agencies, security departments, and crime prevention organizations who want to stop electronics thievery in specific areas. The device is planted in a vehicle in a selected patrol area. Upon the device leaving the set area, officers are alerted and the retrieval process begins...Read More >

General Dynamics - Pathmaker

Featured Columnists

April Highlights 9-1-1 Education & Public Safety Telecommunictor Service

By Dave Larton
April has rolled around once again, and that's the time we all think about National Public Safety Telecommunicator's Week and 9-1-1 Education Month. If you haven't seen them, I'd like to show you some great links that can help you get the positive story about 9-1-1 out to the public...Read More >

Tips for a Stress-Less Workplace

By Sue Pivetta
There are many habits and practices you can do on a regular basis to keep you very healthy and happy. Some of these tips are specific to the workplace, some are general lifestyle suggestions that I've found to be valuable in achieving an overall sense of stress-less well being...Read More >

How Public-Private Collaboration Can Improve Emergency Communications in Local Government

By Charles Jennings
All local governments - and especially their first responders and emergency management personnel - face major challenges when dealing with "black swan" events such as ice storms in the South, terrorist bombs at marathons, random shootings in schools and cyber attacks just about anywhere. No city or state has the resources to adequately protect their citizens against all possible hazards in our modern, 21st century threat environment...Read More >

ADCOMM

FROM THE FIELD

2nd Alarm Operations in Camden City, NJ

On March 18, 2014 a dwelling fire was dispatched in Camden City (NJ) to an address on Mechanic Street. Engine 8 and the Battalion arrived and reported heavy fire conditions in a 2-story middle-of-the-row dwelling. Command struck the All Hands...Read More >

Editor's Desk

25 Years of 9-1-1 Magazine

This last winter marked the 25th Anniversary of 9-1-1 Magazine - a quarter century since this independent journal first saw the light of print and paper. And while it has somewhat reluctantly left its printed origins behind in favor of the light of modern electronically pixilated e-publishing on the World Wide Web, its inherent mission statement hasn't changed all that much...Read More >

 


March, 2014

 

Breaking News

SNOPAC 9-1-1 Comms Center Deploys FirstWatch Situational Awareness Monitoring System

 

To ensure that police, fire and emergency medical services in Snohomish County have their fingers on the pulse of the community, the SNOPAC 9-1-1 has deployed FirstWatch to monitor in real-time the roughly 1,500 calls they dispatch each day (more than 600,000 calls in 2013)... Read More >


Buffalo Suburb Adopts CommandScope First Responder Technology

 

The Main-Transit Fire Department, which operates across the Buffalo, NY, suburb of Amherst, has adopted CommandScope to assist in saving lives and property in cases of emergencies. CommandScope, developed by Chicago-based RealView, LLC, is a pre-plan technology that provides first responders with critical knowledge of buildings, the property and the occupants inside...Read More >

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Features

Social Media: A Digital Weapon for Law Enforcement

What if law enforcement had the ability to identify and potentially prevent crime before it happened? What if they were able to get out in front of when and where criminal activity would occur, and deploy resources accordingly?... Read More >

Next Generation Quality Assurance - Getting Ready for the Future

Up until now, QA focused on telephony calls as this has been the primary form of 9-1-1 communication between PSAPs and the public. All this though will soon change with NG9-1-1. PSAPs will also be required to handle text, video, images, and potentially other forms and types of data originating from various security sensors...Read More >

2013 PSAP Survey: Stratus Talks About the Results

Late last year Stratus created a 19-question survey that featured questions on call volume, staffing, next-generation 9-1-1 plans, use of virtualization technologies, system outages and more. With the Survey completed and results analyzed, 9-1-1 magazine interviewed Dave LeClair, Senior Direct of Strategy & Product Management for Stratus Technologies, to detail the results they found - and what they mean to PSAP technology and operations for 2014...Read More >

First Contact 911

Archived From Our Magazine Back Issues

From the Archives: Police Response to Suicide

Laws are certainly useful in dealing with Mental Health Commitments - but they don't adequately deal with the issue of officer safety, which is paramount when dealing with potentially dangerous situations. This is where training comes in. Training is essential in dealing with suicidal or mentally impaired individuals; this includes basic police academy training as well as continued training throughout an officer's career...Read More >

Willdan

 

New Products

Iridium Launches Industry's First Global Portable Satellite Hotspot, Iridium GO!

For public safety and disaster management responders, Iridium GO! is the perfect tool for the fast-moving assessment teams that arrive in the first stage of disaster relief or in emergency situations. Assessment requires standard form submission detailing local conditions, coupled with pictures of the emergency/disaster zone. Form submission is an easy app to design and photo compression is already built-in... Read More >


Motion Computing's New LINCWorks Portable Wireless Devices Make Instant Network Connectivity a Reality Anywhere

The new Motion Computing LINCWorks RDA (Rugged Deploy Anywhere) wireless solution was designed specifically for otherwise unstable, hostile response environments. With the RDA's self-contained, portable design and standalone battery power, dead zones in disaster areas become active, standalone - yet reliable - wireless networks with both voice and data connectivity capabilities in minutes...Read More >

General Dynamics - Pathmaker

 

Featured Columnists

The Pachyderm in the PSAP

By Barry Furey
An unusually poetic commentary of the state-of-the-art of dispatcher staffing and retention. In the spirit of a holiday jingle, PSAP Management columnist Barry Furey examines the issues in rhyming meter and creative wordplay to address a one of the major issues challenging 9-1-1 Centers this year - and likely next...Read More >

The Next Generation Communications Center

By Tony Harrison
I believe that we are going to see more change in the Communications Center in the next
five to ten years than we have seen in the last 25... And now we are moving to Next Generation 9-1-1. I prefer to call it Next Generation Communications Center - because I believe NG9-1-1 has a lot more to do with the entire function and operation of the communications center than just 9-1-1..Read More >

ADCOMM

White Paper

Free White Paper:  2014 Emergency Notification System Checklist

Emergency Notification Systems (ENS) played a critical role in 2013.  They were used in active shooter events, natural disasters and throughout hundreds of emergency situations. 2014 will bring new dangers and now is the time to evaluate your ENS to ensure your organization is best prepared to combat what may come..Read More >

From the Field

Popular San Jose restaurant gutted by four-alarm blaze

On Saturday, January 18, 2013, at 0623 hours, firefighters at San Jose Fire Station 9 were alerted to a blaze at the Flames Coffee Shop located across the street from the firehouse. Upon exiting the station's apparatus bay the officer of Engine 9 reported heavy pressurized smoke showing from the roof of the structure. A second-alarm was immediately struck and a defensive strategy was established. Third and fourth-alarms were struck as crews worked to contain the fire to the restaurant.. Read More >

Featured Video

Video Tribute to Forest Service Firefighters

The U.S. Department of Agriculture has produced a very slick video about wildland firefighting, named “The Heart of a Firefighter.”  The purpose of the video is “show what we do as USFS firefighters and also the drive and passion of the people that fight fire,” noted Jason Steinmetz of the USFS Washington Office..Read More >

Wright Line


 

December, 2013

Breaking News

National 9-1-1 Program and NENA Join Forces for More Comprehensive 9-1-1 Data

Recently, the National 911 Program and NENA merged data sets to create a new document titled "Review of Nationwide 911 Data Collection." While the data sets do not include information from all 56 states and territories, the combined data - from the majority of states - creates a more complete picture of 9-1-1 systems nationwide. Key findings included in the report provide insight as to how states operate and manage 9-1-1 systems...... Read More >

Mobile Responder Extends Intergraph's I/CAD to Smartphones and Tablets

Released last October, Intergraph's Mobile Responder, a new smart phone and tablet application for police, fire and emergency medical personnel, extends Intergraph's industry-leading computer-aided dispatch software, I/CAD, to iPhones, iPads and Android devices, a lower cost option for improving safety and productivity.... Read More >

Stratus Technologies, Inc.

Features

 

Changing Technology: How the Evolving Communication Landscape is Improving Emergency Notifications

By Jim Wilson/Federal Signal
As technology continues to evolve, especially in the emergency communication industry, new technologies are replacing, or being integrated with, traditional communication and notification tools to enhance overall systems. Learning from real-life examples, including an emergency such as Hurricane Sandy and the major transformation of Hawaii's in-progress communication infrastructure project, emergency managers can continue to learn and better navigate through the evolving landscape.... Read More >

Preparing for the Disaster: How the City of Spokane Bolstered Emergency Response Readiness

By utilizing the latest version of Infor EnRoute, the Spokane CCC is able to equip all of their dispatch users with the latest GIS functionality. This allows them to make route recommendations to responders, helping EMS and fire units to arrive at the scene of an incident as quickly as possible. Infor EnRoute also provides advanced data drill down capabilities, which facilitates in-depth analysis of dispatch responses. .... Read More >

First Contact 911

Archived From Our Magazine Back Issues

From the Archives: Handling a Line Of Duty Death - A Double Tragedy in Oakland, 1999

On Sunday, January 10th, 1999, tragedy struck the city of Oakland, California (population almost 400,000 and located across the Bay from San Francisco) when it lost two of its best emergency workers in one day... Dispatchers who handled the incidents both affirmed that there is nothing a dispatcher can do to prepare for the emotional impact of losing a field unit. The pattern I've observed from these experiences appears to be common to these types of critical incidents. These incidents....Read More >

From the Archives: Handing a Line-Of-Duty Death - Dispatch To Eternity

July 1, 1993: A brief radio encounter - tragic events that unfolded in a matter of minutes - changed the lives of two individuals forever, leaving one dead and the other with haunting memories, and leaving many more with unanswered questions due to....Read More >

Willdan

New Products

 SST, Inc. Introduces Breakthrough Gunfire Detection Technology For Indoors

SST, Inc., has announced the launch of ShotSpotter SiteSecure, a first-of-its-kind indoor gunfire detection, location and alert system that detects and locates gunfire and automatically alerts first responders within seconds. ShotSpotter SiteSecure integrates existing or new outdoor installations of the industry-leading ShotSpotter gunfire location and alert solutions to provide a complete indoor/outdoor "bubble" of protection around any facility....Read More >

Icom America Releases HF F8101 Radio Transceiver for Long-Range Communications

Icom America, a leading two-way radio solutions provider, announces the new IC-F8101 HF transceiver for over-the-horizon (HF-OTH) communications. This new multi-mode radio is user-friendly, requires no infrastructure and is suitable for public safety, industrial, utilities, and government entities......Read More >

General Dynamics - Pathmaker

Featured Columnists

 The Pachyderm in the PSAP

By Barry Furey

An unusually poetic commentary of the state-of-the-art of dispatcher staffing and retention. In the spirit of a holiday jingle, PSAP Management columnist Barry Furey examines the issues in rhyming meter and creative wordplay to address a one of the major issues challenging 9-1-1 Centers this year - and likely next.....Read More >

The Next Generation Communications Center

By Tony Harrison

I believe that we are going to see more change in the Communications Center in the next five to ten years than we have seen in the last 25... And now we are moving to Next Generation 9-1-1.  I prefer to call it Next Generation Communications Center - because I believe NG9-1-1 has a lot more to do with the entire function and operation of the communications center than just 9-1-1...... Read More >

ADCOMM

Featured Video

Next Generation (NG) 9-1-1 is a complex issue and its success requires the support and collaboration of not just the 9-1-1 community, but of first responders, legislators, and the public. The National 911 Program has released a short video that explains the benefits of NG9-1-1….... Read More >
 
 The Arcata (CA) Fire District engines were dispatched to a barn fire at 1:18 AM on November 3, 2013. Engine 8217 responded out of the McKinleyville Fire Station and found the barn, located on Warner Avenue, fully involved with fire threatening to spread to other buildings. The crew of Engine 8217 established a water supply from the hydrant with a large diameter hose line and began controlling the fire. Firefighters from Fieldbrook Fire were also at scene and worked with the Arcata personnel...... Read More >
 

Wright Line

 


 

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