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9-1-1 Magazine: Managing Emergency Communications

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Results - Topic: Back-Up Systems

2013 PSAP Survey: Stratus Talks About the Results

Late last year Stratus created a 19-question survey that featured questions on call volume, staffing, next-generation 9-1-1 plans, use of virtualization technologies, system outages and more. With the Survey completed and results analyzed, 9-1-1 magazine interviewed Dave LeClair, Senior Direct of Strategy & Product Management for Stratus Technologies, to detail the results they found - and what they mean to PSAP technology and operations for 2014.

9-1-1 Operations Continue Despite Lightning Strike to Lapeer County's Lifeline Dispatch Center

Electrical storms always cause an increase in emergency calls to 911 as trees are brought down, localized flooding occurs and buildings are hit. Nationwide these calls come in to dispatch centers where trained public safety specialists mobilize emergency services to protect lives and property. Lapeer County is no different. If dispatchers become disconnected from emergency systems it impairs their ability to make vital and timely life and death decisions: when a disaster or emergency strikes,...

After Derecho 9-1-1 Outage, Public Safety Officials Promote Landlines

Along with local public safety officials, Verizon Wireless presented a preliminary report to the Metropolitan Washington Council of Governments on this summer's derecho that resulted in a massive 9-1-1 outage of Verizon's 9-1-1 service across much of Northern Virginia... Public safety officials recommend more action by legislative bodies and regulatory bodies, like the FCC, to ensure each mobile carrier's 9-1-1 infrastructure and backup systems are fully functional through comprehensive audits.

Anderson Co (SC) Commissions Deployable Emergency Dispatch Vehicle with IP Dispatch Donation from Avtec

Having lived through a catastrophic lightning strike to their center, Anderson is taking steps to ensure the County always has a Plan B, all while watching costs carefully. A fully-equipped trailer, with generator, air conditioning, radio equipment, and an 8-position Avtec Scout dispatching system will be completed by summer. Once operational, it will support the ability to have a command center deployed, setup, and operational anywhere in the County within four hours.

Case Study: Mobile Communications Made the Difference in Union County, N.C.

THOR Shield is a rapidly deployed mobile 9-1-1 emergency communications solution that is relatively new to the marketplace. It includes a specialized mobile communications/command center vehicle and trained technical staff that are designed specifically to provide on-demand, scalable operational continuity and technical support whenever and wherever 9-1-1 communications are impacted.

Case Study: Upgrades in Allegheny County for Continued Uptime Performance

We subjected a number of suppliers and their products to exhaustive and thorough analyses, one of which was a 99.99% uptime requirement as a minimum standard for the total solution. The new industry-standard hardware and software products from the County's current vendors ultimately prevailed in the RFP process, with the added feature of virtualization. The Windows-based CAD system would run in virtual machines on fully redundant ftServer hardware from Stratus Technologies. The software...

Deployable Mobile 9-1-1 Emergency Communications Solution Succeeds in Bexar, Texas

To test its back-up capabilities in Bexar Metro 9-1-1 in Texas, Intrado deployed THOR to San Antonio for a multi-day, multi-agency, live field test.... THOR, a two-story, 40-ton, 80-foot-long vehicle with next-generation emergency communications technology, would operate as Bexar Metro’s live 9‑1‑1 communications and command center, providing a comprehensive replica of San Antonio’s police, fire, and EMS, and Bexar County Sheriff’s communications functionality.

Eaton's 93E UPS Offers Feature-Rich, Economical Power System for Today's Mission-Critical Data Centers

Even the smallest disturbance in utility power can terminate or prevent 9-1-1 calls from being completed. For call centers, a reliable uninterruptible power system is needed to effectively maintain uptime across these facilities. The 93E UPS from Eaton offers enhanced maintenance bypass options and external battery cabinets to ensure operation of critical IT systems. Call center operators can build upon the internal runtime capabilities of the 93E with a range of battery cabinets that offer...

Eaton's Latest IT Power Management Software Aligns with Latest Virtualization Platforms & Converged Infrastructure Solutions

Power management company Eaton has announced the launch of its Intelligent Power Manager software version 1.4, building on a five-year history of success in developing industry-leading power management solutions that are compatible with most virtualization platforms. Intelligent Power Manager software version 1.4 strengthens Eaton's collaboration with Cisco Unified Computing System server management, which allows information technology (IT) managers to set power consumption limits to each...

eBook Download free for public safety agencies: Virtualization for Dummies

Shrinking budgets. Smaller IT staffs. Too many servers and applications to manage. These are among the many reasons virtualization has become one of the hottest technology trends in public safety today. Stratus is making its ebook 'Virtualization for Dummies' available for free download to public safety agencies.

How Intrado's ECRC Softened Sandy's Blow

In October 2012, Hurricane Sandy made history as the deadliest and most destructive hurricane of that year’s Atlantic hurricane season... The day Sandy hit, nearly 20,000 calls were received every hour (the NYC 9-1-1 system typically processes about 30,000 emergency requests for assistance - per day). The Intrado Emergency Call Relay Center (ECRC) took the calls, found out exactly where the callers were, determined the nature of the emergencies and redirected the calls to the

Mobile Data Information Management

In a crisis, coordinated communication is critical to establishing command and control, maintaining situational awareness and coordinating response efforts across agencies and jurisdictions. When an emergency of any kind strikes, first responders must have immediate access to real-time, situational information.

My Server Crashed! Someone Call 9-1-1!

Technologies, applications, and the systems they run on are becoming more complex and more highly integrated, with more sophisticated features than ever before. It's putting a strain on PSAP's ability to keep up and manage these systems. When evaluating new Computer Aided Dispatch systems and related applications, the natural tendency is to focus on the software, the user experience it affords call takers and dispatchers, and how efficient and productive it enables them to be.

Stratus ftServer Systems With vSphere 5.1 for Critical Virtual Workloads

For VMware users with critical Tier 1 applications that demand zero downtime and zero data loss, Stratus Technologies, Inc. has announced that vSphere 5.1 virtualization software is now available on its newest line of Stratus ftServer fault-tolerant systems. Stratus is a global provider of products and services focused on protecting critical applications from system downtime.

Stratus Server Line Bolsters Downtime-fighting Technology with Intel Xeon E5 processor Speed, Power and Performance

With the increasing IT complexity, sophistication, and integration both within and outside of today's Public Safety Answering Points (PSAPs), uninterrupted 24/7 service is more challenging than ever before. In this battle to protect against the pains of IT system downtime and data loss, Stratus Technologies today launched an entirely new arsenal of server systems specifically engineered for superior high availability and operational simplicity.

Stratus White Paper: Protecting PSAP Applications from Downtime

This White Paper/ebook provides PSAP Managers with the information needed to assure the availability of mission-critical applications and minimize the possibility of disruptions caused by server, operating system, or application failure. It describes the advantages and disadvantages of dedicated servers, cluster technology, virtualization and more in easy- to-understand terms.

TriTech and Medic Partner on Technology Initiatives to Improve Emergency Response

TriTech Software Systems and Medic, Mecklenburg County's Emergency Medical Service Agency, have partnered on important technology initiatives designed to improve emergency response. TriTech will provide its VisiNet Mobile data solution in Medic vehicles and install a VisiCAD Disaster Recovery solution for an off-site emergency backup dispatch center.

 
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