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22 public safety agencies purchased software from Spillman Technologies for the first time during the second quarter of 2013, joining the more than 1,000 public safety agencies in 37 states nationwide already using Spillman software. In addition to the new agencies, 62 agencies expanded their existing Spillman systems.
Twenty-five public safety agencies purchased software from Spillman Technologies for the first time during the third quarter of 2012, joining the more than 1,000 public safety agencies in 36 states nationwide that already use Spillman software. In addition to the new agencies, 59 agencies expanded their existing Spillman systems.
Forty-one public safety agencies purchased software from Spillman Technologies for the first time during the second quarter of 2014, joining the more than 1,200 agencies in 40 states nationwide already using Spillman software. In addition to the new agencies, 72 agencies expanded their existing Spillman systems.
Tiburon, Inc., has announced the successful go-live and completion of a major law enforcement system upgrade project at Harris County, Texas.
Electrical storms always cause an increase in emergency calls to 911 as trees are brought down, localized flooding occurs and buildings are hit. Nationwide these calls come in to dispatch centers where trained public safety specialists mobilize emergency services to protect lives and property. Lapeer County is no different. If dispatchers become disconnected from emergency systems it impairs their ability to make vital and timely life and death decisions: when a disaster or emergency strikes,...
Call it ironic - but it wasn't funny. It was 2009, and a simple operating system security update took down the 9-1-1 call system we spent the past 19 months trying to migrate. Had this been in production, it would have put our city's 110,000 citizens at risk. Eight hours went by before we were able to roll back the update and get the code functioning again. Clearly this wasn't going to cut it.
The city of Addison, Texas has selected Tiburon's integrated Tiburon CAD, Mobile, and Law RMS for its next generation solution. The deployment project includes 7 CAD licenses for the dispatch center, 26 mobile licenses for vehicles in the field, WebCAD and 75 law records system positions.
Locution Systems, Inc., which offers an advanced fire station alerting and automated 9-1-1 dispatching system for fire and EMS departments, and Alert Public Safety Solutions, which offers Computer-Aided Dispatch, Mobile Dispatch, and Records Management for public safety departments, has completed a software interface between the Alert PSS RESPONDER CAD system and Locution Systems' fire station alerting and automated 9-1-1 dispatching system.
From our March 2005 issue: For some, Computer-Aided Dispatch systems are the do-all, end-all of a communication center's technology. Yet many dispatch managers wonder whether today's CAD systems are becoming too complicated, and are including many features which are irrelevant and unimportant...
The Police Department of the City of Maumelle, located in Central Arkansas and a neighboring town to Little Rock, has gone live with their new TriTech Software System's dispatch, records, and other applications.
The Autauga County Sheriff's Office in Alabama is sharing dispatch and records information with the Prattville Police Department using software from Spillman Technologies. The sheriff's office has been using Spillman software to share jail data with Prattville since 2004. Using recently added Computer-Aided Dispatch and Records solutions from Spillman, the two agencies can now exchange dispatch information as well as data on suspects and incidents.
At last week's National APCO Conference in Philadelphia, Tiburon introduced their new product, IQ Response, a next-generation product suite that integrates CAD, mobile data, fire and law records and jail management systems into a single interoperable software package. 9-1-1 Magazine spoke to Tiburon's Chief Marketing Officer, Ian Archbell, about the significance of the company's new offering.
A clear sign showing how dispatchers can support law enforcement more directly than before, and even help influence a safe outcome for police incidents, is the move to integrate CAD and RMS systems. Fueling this integration trend is a wide range of software offerings that simplify data entry, retrieval and storage between dispatchers and law enforcement officers.
The Bracken County Sheriff's Office and Bracken County E9-1-1 Center announced it has selected PTS Solutions as its new Computer Aided Dispatch (CAD) and mapping provider. The 9-1-1 Office will use the new software to dispatch officers and to map call locations and incidents.
University Medical Center Hospital of Southern Nevada (UMC)'s Public Safety is a diverse department with three divisions: Public Safety (security), Safety, and Patient Transportation. Public Safety and Transportation each have their own separate radio channels and dispatchers, located in different areas of the hospital. This article is about the Public Safety division.
Brenham (TX) Battles Heat, Crime, Mobility Challenges with Motion Rugged Tablets and In-Vehicle Solution
Motion Computing has announced that The City of Brenham has achieved a 30% cost savings by replacing its old mobile communications and data technology throughout its police and fire vehicles with Motionâ€™s Windows-based rugged tablets and RAM mounts.
We subjected a number of suppliers and their products to exhaustive and thorough analyses, one of which was a 99.99% uptime requirement as a minimum standard for the total solution. The new industry-standard hardware and software products from the County's current vendors ultimately prevailed in the RFP process, with the added feature of virtualization. The Windows-based CAD system would run in virtual machines on fully redundant ftServer hardware from Stratus Technologies. The software...
When Cherokee County (NC) 9-1-1 Communications needed a computer-aided dispatch (CAD) solution that was intuitive and easy to use, it turned to Spillman Technologies. "It is very conducive to how we dispatch, and it's user-friendly as far as running reports," said 9-1-1 Supervisor Janice Costello. "It uses very plain English so we don't have to try to interpret what the software is saying. The software speaks the dispatchers' language."
Tiburon, Inc., a leading provider of integrated Computer Aided Dispatch (CAD) and records management public safety software for on-premises and secure cloud solutions, has announced that the City of Fife, Washington Police Department selected Tiburon to upgrade their current Computer Aided Dispatch (CAD) and Records Management System (RMS) to the industry's fastest growing multi-agency, multi-jurisdictional, cloud-enabled platform - Tiburon's CAD and RMS.
The Colorado Springs (CO) Police Department has signed a contract to license New World Systems' Aegis Suite of Public Safety Software on the Microsoft platform to replace a legacy system that no longer meets the Department's needs. The new solution will help the Police Department increase efficiency by eliminating redundant data entry and improving information sharing capabilities.
Pleasantview Fire Protection District (FPD), a department in the southwest suburbs of Chicago, has emerged as an example of progressive thinking with their adoption of a computer-aided dispatch (CAD) system. Implementing technology such as this requires a forward-thinking attitude, abundant patience and a willingness to take necessary risks.
Many CAD systems today are quite expensive, particularly for the small to mid-range customer. It's not uncommon to find a single position costing as much as $50K/per seat. Complexity aside, what we've discovered customers really want is a relatively simple method to receive a call from a citizen, generate a call for service record, track service actions and unit status, and produce performance reports to help better manage the agency. Some of today's CAD systems require double-digit...
Shrinking budgets. Smaller IT staffs. Too many servers and applications to manage. These are among the many reasons virtualization has become one of the hottest technology trends in public safety today. Stratus is making its ebook 'Virtualization for Dummies' available for free download to public safety agencies.
In emergencies, time is critical. Ineffective or limited communication of information to first responders can be the difference between safety and disaster, life or death. To ensure a quick and safe response, responders need more visibility in to what is happening at the scene, prior to arrival.
Midian Electronics has added enhancements to its PC based CAD-500 MDC-1200 controller. In addition to decoding and displaying ANI (Automatic Number Identification) and Emergency ANI in Motorola's MDC-1200 it will decode status messages from field units.
OPEN Incorporated, makers of the SafetyPAD suite of technology products for Emergency Medical Services, and FDM Software, a market leader in Public Safety enterprise solutions, have announced their formal partnership. The companies will collectively co-market and support each other's offerings to emergency services agencies through North and South America.
As a new year approaches, law enforcement officials across the nation are undoubtedly aware of many of the trends affecting their work. Here is a look at five issues certain to shape law enforcement in 2013:
The Floyd County 9-1-1 Communication Center in Rome, Georgia, is implementing the Zuercher Technologies ledsCAD and ledsMapping solutions to upgrade their call taking and dispatching processes. The solutions will seamlessly integrate with existing ledsSuite records and jail management software that was recently purchased for the Floyd County Sheriff’s Office and Police Department.
It is difficult to faze 9-1-1 dispatchers. But there is one phrase that strikes terror in them, "We're upgrading!" This installment of From the Chair asks the question, "Is introducing the latest and greatest technology really helping to do the job better?" To explore that question the article focuses on the CAD.
In the good old days, back when I began my flirtation with this insane career now known as emergency telecommunications, the idea of computer-aided dispatching was no more on the radar than were computers themselves. Computers were giant rooms full of electronic gear that nerdy high-techie-types tinkered with at Berkeley and MIT, not something that sat upon virtually every desk in a police or fire station, or resided inside police vehicles or fire trucks...
After a thorough evaluation process, Harris County, Texas has signed a contract with Tiburon to provide an enhancement to their law enforcement agencies' mission critical computer systems including the County's Computer Aided Dispatch (CAD), Mobile Data and Records Management System (RMS) solutions.
As the nation struggled to understand how something like 9/11 could occur on American soil, information came to light about breakdowns in information sharing between law enforcement agencies that might have helped prevent it. Predictably, there was a heated outcry to fix those breakdowns in order to protect our citizens from similar threats in the future... So, what has been done since those dark days to improve information sharing and law enforcement intelligence analysis? Actually, quite a...
Technology is changing the way EMS first-responders work and is creating improved methods that save time throughout the entire first-response process - from the initial 9-1-1 call through record-keeping. This article will explore how Computer Aided Dispatch (CAD) and GPS tracking technology is transforming the industry, and how EMS companies can leverage the latest trends to increase efficiencies, ultimately leading to time savings, reduced costs and improved patient care.
February, 2008 marked the 40th anniversary of the initiation of 9-1-1 service in the United States. In the four decades since that first call was made in Halleyville, Alabama much has changed.
Intergraph will help public safety agencies transition to Next Generation 9-1-1 with the newest version of its industry-leading computer-aided dispatch software. I/CAD 9.3 leverages next-generation communications in the public safety answering point (PSAP), improves mobility and safety of field personnel and reduces the time and cost for new technology deployments.
VisionAIR, provider of the integrated Public Safety Suite of software, announces its newest client, Iowa County Sheriff's Office in Wisconsin. Located in Southwest Wisconsin, approximately 40 miles west of the capitol city of Madison, Iowa County covers 763 square miles. The integrated public safety system consists of products from VisionAIR's Public Safety Suite, including Computer-Aided Dispatch (VisionCAD), Records Management System (VisionRMS), Mobile Data application (VisionMOBILE) with...
Knox County Emergency Communications District (KCECD) in Knoxville, Tennessee, has selected Intergraph to provide its computer-aided dispatch (I/CAD) and Mobile for Public Safety (MPS) software, as well as next-generation 9-1-1 technology partnering with Intrado, to consolidate and improve its multi-agency dispatch.
The City of La Mesa (CA) Police Department is upgrading their public safety software and technology to enhance emergency response. The Police Department has selected New World Systems' integrated suite of Aegis Public Safety applications to replace an older hosted system that is no longer meeting the City's needs.
Tiburon, Inc., a portfolio company of The Gores Group and a leading provider of public safety software solutions, has announced several significant client go-lives and upgrades representing continued implementation success in 2014.
Locution Systems, Inc., a provider of the CADVoice fire station alerting and automated dispatching system for fire and EMS departments, has been commissioned to provide its CADVoice automated dispatching and fire station alerting system to the Loveland-Symmes Fire Department. Serving the City of Loveland and Symmes Township in southwest Ohio, the Loveland-Symmes Fire Department will implement the push-to-talk radio version of CADVoice automated dispatching & fire station alerting.
The Lumpkin County Sheriff's Office E9-1-1 Communications Center has been using the ledsSuite computer-aided dispatch, mapping, and mobile products, from Zuercher Technologies, LLC, for less than a year. With the many successes they have recognized using these products, they have decided to expand the software installation to include several more ledsSuite products.
Marion County, Mississippi Turns to InterAct Public Safety Systems for State-of-the-Art Public Safety Response
InterAct's Computer Aided Dispatch, Geographic Information System and Law Records Management Solution Improve Officer, Firefighter, and Public Safety
The Milwaukee County Sheriff's Office successfully went live with ProPhoenix Computer Aided Dispatch (CAD) Software. The Milwaukee County Sheriff’s Office first began using Phoenix Records Management System (RMS) in 2006. Now, this complete integration between CAD and RMS gives real-time data transmission from call initiation to call completion.
In a crisis, coordinated communication is critical to establishing command and control, maintaining situational awareness and coordinating response efforts across agencies and jurisdictions. When an emergency of any kind strikes, first responders must have immediate access to real-time, situational information.
Released last October, Intergraph's Mobile Responder, a new smart phone and tablet application for police, fire and emergency medical personnel, extends Intergraph's industry-leading computer-aided dispatch software, I/CAD, to iPhones, iPads and Android devices, a lower cost option for improving safety and productivity.
Motorola Solutions, Inc. and Intrado announced the future implementation of an Advanced 9-1-1 system in Burke County, N.C. This system includes MCC 7500 Dispatch Consoleâ€™s and enables a migration path to the NG9-1-1 emergency call taking solution being developed alongside Intrado. It also sets in motion the eventual migration to a full NG9-1-1 system to support text-to-9-1-1 capabilities.
Technologies, applications, and the systems they run on are becoming more complex and more highly integrated, with more sophisticated features than ever before. It's putting a strain on PSAP's ability to keep up and manage these systems. When evaluating new Computer Aided Dispatch systems and related applications, the natural tendency is to focus on the software, the user experience it affords call takers and dispatchers, and how efficient and productive it enables them to be.
The Muskogee City/County Enhanced 9-1-1 Trust Authority (OK) is implementing new technology that will enable information sharing and improve communication between all county public safety agencies. The Trust Authority recently signed a contract to license New World Systems' Aegis Suite of Public Safety software on the Microsoft platform to replace multiple disparate systems at public safety agencies throughout Muskogee County.
New World Systems improves emergency response for large and multi-jurisdictional 9-1-1 Dispatch Centers
New World Systems, a leader in public sector software solutions, offers a new enterprise solution that enhances communication and provides more access to information. The solution, Aegis Computer Aided Dispatch (CAD) Enterprise.NET, is highly reliable, highly scalable and easy to use, enhancing dispatch for Law Enforcement, Fire and EMS.
Grants Pass Department of Public Safety and Josephine County 9-1-1 Agency (OR) have partnered to replace antiquated dispatch and records management systems with modern technology and integrated solutions from a leader in public sector software. The partnering agencies signed a contract to license New World Systems' Aegis Suite of Public Safety software on the Microsoft platform. The new software will increase efficiency, improve communication and enhance the effectiveness of officers in the...
Dodge County Sheriff's Office, Wis. is partnering with an industry leader in public safety software to enhance information sharing. The Sheriff's Office has signed a contract to license New World Systems’ suite of Aegis Public Safety solutions to improve dispatching and access to information for the County's 21 public safety agencies.
Kenton County Police and Covington Police Departments are consolidating emergency response operations with the help of New World Systems' integrated suite of Aegis Public Safety solutions. The shared software will help the Kentucky agencies improve multi-agency information sharing, enhance first responder safety and better serve county residents.
The Cortland County Department of Emergency Response and Communications in New York has chosen Spillman Technologies for its Records Management System (RMS), Computer-Aided Dispatch (CAD), Jail Management Software (JMS), and mobile software.
NowForce's law enforcement solution provides agencies with enhanced situational awareness of their resources and developing incidents, real-time incident management and resource optimization from any device, and the ability to minimize response times by sending the closest available and relevant officers.
Three public safety agencies in Okeechobee County, Fla. will utilize a shared Spillman system in an effort to better serve the community. The Okeechobee County Sheriff's Office and Okeechobee County Fire and Rescue Department are joining the Okeechobee Police Department in using Spillman Technologies' fully integrated products for their community's needs.
Plant Equipment Inc., dba PlantCML, an industry leader in mission critical communications, has announced its official name change to Cassidian Communications, Inc.,an EADS North America company. As the largest and most trusted source of mission critical communications in North America, Cassidian Communications is leading the way in standards-based 9-1-1 call center applications, notification solutions and services and P25 land mobile radio networks. Over the last several years, the company...
The Portland (Texas) Police Department has chosen Spillman Technologies as its new public safety software provider. The department selected Spillman after searching for a stable, responsible software provider that treats customers with integrity, said Terrell Elliott, manager of information technology for Portland PD.
InterAct, a leading provider of incident response and emergency management software and solutions, has successfully deployed a modern Installation Emergency Management (IEM) and Force Protection solution at the Presidio of Monterey (POM). The solution consists of Computer Aided Dispatch (CAD), Mapping and Mobile capabilities that modernize a series of previously manual systems.
Professional Ambulance Service (Pro EMS) of Cambridge (MA) has integrated the onBoard Mobile Gateway from In Motion Technology. This rugged in-vehicle mobile router and onBoard Mobility Manager will provide greater interoperability for recent EMS technological advances.
The City of Vineland, New Jersey is now utilizing ProPhoenix Public Safety Software. With a population of over 60,000, this large jurisdiction needed public safety software that could help them achieve their maximum public safety potential.
Hamilton Township Police Department (NJ) has gone "live" with ProPhoenix Computer Aided Dispatch, Wireless Digital Assistant Mobile, and Records Management solutions. With a population of 26,500 and a yearly call volume of 61,000, Hamilton Township wanted an integrated solution that would solve their data sharing needs. ProPhoenix was selected because of their ability to provide a modern cost effective solution while providing high customer satisfaction.
RadioMobile's turnkey installation of its newest offering IQ CAD Security dispatch software marks a new milestone in its quest to provide end-to-end dispatch and tracking solutions to public safety, security & fleet management operations. Providence Health & Services, Oregon region's Security services division uses "IQ Secur-CAD" towards dispatch, tracking and management of security personnel with affiliated hospitals and clinics. The software utilizes Microsoft SQL Server over a...
The Albertville Police Department in Alabama will use new software from Spillman Technologies to share data with neighboring agencies and solve crimes that cross jurisdictional boundaries.
Spillman Technologies is marking 30 years of providing industry-leading public safety software to agencies across the nation. The company was founded in August of 1982, and serves more than 1,000 agencies in 37 states.
St. Clair County, Illinois has successfully upgraded to and deployed Tiburon CAD in the Company's secure-cloud computing environment. The success of the solution's deployment provided St. Clair County with confidence to add Tiburon Law RMS into the mix.
The Steuben County 9-1-1 Department in New York has selected Tiburon to provide it with the company's DispatchNow product for computer-assisted dispatch and mobile communications. The County becomes part of the cloud computing trend in state and local government by selecting the cloud-based version of DispatchNow.
For VMware users with critical Tier 1 applications that demand zero downtime and zero data loss, Stratus Technologies, Inc. has announced that vSphere 5.1 virtualization software is now available on its newest line of Stratus ftServer fault-tolerant systems. Stratus is a global provider of products and services focused on protecting critical applications from system downtime.
Stratus Server Line Bolsters Downtime-fighting Technology with Intel Xeon E5 processor Speed, Power and Performance
With the increasing IT complexity, sophistication, and integration both within and outside of today's Public Safety Answering Points (PSAPs), uninterrupted 24/7 service is more challenging than ever before. In this battle to protect against the pains of IT system downtime and data loss, Stratus Technologies today launched an entirely new arsenal of server systems specifically engineered for superior high availability and operational simplicity.
Stratus Technologies Bermuda Holdings Ltd. has announced that its wholly-owned subsidiaries Stratus Technologies Bermuda Ltd., and Stratus Technologies Inc., acquired the assets of Marathon Technologies Corporation, a privately held developer of application availability solutions based in Littleton, MA, including all of the intellectual property used in Marathon products.
This White Paper/ebook provides PSAP Managers with the information needed to assure the availability of mission-critical applications and minimize the possibility of disruptions caused by server, operating system, or application failure. It describes the advantages and disadvantages of dedicated servers, cluster technology, virtualization and more in easy- to-understand terms.
Three public safety agencies in San Juan County are utilizing a shared Spillman software system in an effort to better patrol Utah's biggest county. Last month, the Monticello and Blanding police departments began sharing Spillman data on a server hosted by the San Juan County Sheriff's Office. The system enables all three agencies to exchange instant messages, images, and name, vehicle, and property records.
The Aberdeen Police Department, Brown County Sheriff’s Department, and Brown County Communications will become the first agencies in South Dakota to use Spillman software to meet the challenges of their growing community
Three agencies in Texas have purchased Spillman for its tight integration and searching capabilities. The Lampasas Sheriff’s Office, the New Braunfels Police Department, and the Greenville Police Department have each purchased Spillman systems for their Computer-Aided Dispatch (CAD), Records Management (RMS), and mobile public safety software systems.
Tiburon, Inc., a portfolio company of The Gores Group and a leading provider of public safety software solutions, has announced significant feature enhancements to its CAD-to-CAD Interface and Computer-Aided Dispatch (CAD) Solution: TotalCommand Edition version 2.9. Tiburon's latest enhancements help law enforcement, fire and 9-1-1 emergency services achieve interoperability and data sharing without sacrificing individual agency requirements.
Tiburon has announced its newest public safety software offering, IQResponse, a suite of components that were designed and built from the ground-up to be fully integrated... In parallel with Tiburon's IQResponse product announcement, the company has also announced its first IQResponse client, the Lubbock, Texas Police Department.
Tiburon, Inc., a portfolio company of The Gores Group and a leading provider of public safety software solutions, has been awarded Priority Dispatch Corp's Platinum level certification for its industry-leading multi-agency, multi-jurisdictional Computer-Aided Dispatch System, Tiburon CAD, DispatchNow Edition.
Tiburon, Inc., a portfolio company of The Gores Group and a leading provider of public safety software solutions, has announced several significant client go-lives and upgrades representing a strong start to 2014. Tiburon has been working closely with its clients in partnership to ensure the successful completion of both new system go-lives and major system upgrades. These clients, along with many contributors at Tiburon, are celebrating the success of their joint efforts:
Tiburon Launches 9-1-1 Call Handling with Intrado A9C integration to enhance Dispatcher/Call Taker Workflow
Tiburon, Inc., a portfolio company of The Gores Group and a leading provider of public safety software solutions, has announced the launch of Tiburon 9-1-1 Call Handling with seamless integration to Intrado A9-1-1 Connect (A9C).
Tiburon, Inc. has launched a new mobility solution that delivers real-time dispatch and CJIS data to low-cost iPad devices. For the first time the power of situational awareness and total mobility is available to all public safety professionals in the field.
The Traverse County Sheriff's Office and Wheaton Police Department have selected ledsSuite by Zuercher Technologies as their new public safety software. The county will be using several of the system's integrated products to help streamline their communication and data collection processes in their office, jail and 9-1-1 dispatch center.
TriTech Software Systems and Medic, Mecklenburg County's Emergency Medical Service Agency, have partnered on important technology initiatives designed to improve emergency response. TriTech will provide its VisiNet Mobile data solution in Medic vehicles and install a VisiCAD Disaster Recovery solution for an off-site emergency backup dispatch center.
TriTech Software Systems, a leading provider of public safety and medical transport solutions, announces that Dane County has signed a contract for its VisiCAD computer-aided dispatch (CAD) and VisiNet Mobile data solutions...
TriTech Software Systems, a leading provider of Public Safety and Medical Transportation software solutions, has announced its acquisition of VisionAIR, a privately held company that specializes in providing mission-critical Computer-Aided Dispatch, Law and Fire-EMS Records Management, Mobile, Jail Management, Civil Processing and multi-agency data sharing solutions to public safety agencies primarily for the mid-tier market.
The Union County Sheriff's Office of South Carolina has selected ledsSuite's computer-aided dispatch software from Zuercher Technologies to upgrade their 9-1-1 center. The ledsCAD software was selected because of its many configuration options and its ease of use. ledsCAD will also be interfacing with the county’s existing mapping software from WTH GIS to increase efficiency and save the county money already invested in the GIS mapping system.
South Sound 911, an interlocal agency created in an effort to consolidate public safety answering points (PSAPs) in Pierce County, Washington, has selected Intergraph's public safety solutions to replace multiple disparate systems and support multi-site, multi-jurisdictional, multi-discipline response. The project includes multiple PSAPs for police, fire and EMS in Washington state’s second most populous county.
The Wilson County, Tenn. Emergency Management Agency (WEMA) has implemented New World Systems' Aegis Computer Aided Dispatch (CAD) solution to replace a highly customized legacy system. The flawless implementation was completed in record time and provided WEMA with greatly improved reporting and handling of 9-1-1 call information...
The Central County Telecommunications Center for Wood County, West Virginia (Wood County 9-1-1) has selected Tiburon for their next generation Computer-Aided Dispatch (CAD) solution. Wood County 9-1-1 serves 2 counties (Wirt and Wood), with a combined total population of approximately 93,000 and 25 public safety agencies (Fire/EMS/Police). In 2012, the 9-1-1 center
Zetron has announced its new Remote Command-and-Control Suite running on tablet PCs. The suite allows public-safety agencies to deploy remote, temporary, backup and mobile operations quickly and securely, wherever and whenever such operations are needed.
Zetronâ€™s new CAD/AVL application program interface (API) for its DCS-5020 Digital Console system allows end users to control call operations directly from the mapping resource instead of having to control them from the console. This simplifies operations and reduces response times.