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9-1-1 Magazine: Managing Emergency Communications

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Results - Topic: Emergency Management

9/11 A Decade Removed

I was asked by 9-1-1 Magazine Editor Randall Larson to express a few thoughts on the events of 9/11, and how we've changed, ten years later. I'd given the request quite a bit of thought; attempting to adequately describe where we stand today, a decade after the Twin Towers fell, appeared at first to be a fool's errand... like Shrek's life, 9/11 is really complicated, having dozens of 'layers,' depending on where you stood that day.

9/11/11: Ten Years Gone

For everyone of us who watched the towers fall and understood the loss not in terms of concrete and steel, but in the content of lockers to be carefully gathered and delivered to loved ones, and of roll calls to which there would never be an answer there will always be the question "have we done enough?"

VPI

A New Twist in Community Emergency Response Teams: Citizens as "Immediate First Responders"

When a disaster occurs, the government becomes quickly over-burdened with requests to handle simple emergencies - emergencies that every one of us should be able to handle on your own... Neighborhood Preparedness Solutions has launched a complete and thorough online source of information dedicated to the Immediate Responders' individual efforts. The goal is to encourage participation throughout community neighborhoods as well as to gain the cooperation within local government.

Active Shooting Response: The Call Taker's Role

In every class I teach, I drive home the point that the first person on the scene of every crime, fire and medical emergency is the initial call taker. It's no different when the call for help involves an active shooting incident. When a frightened voice on the other end of the phone is looking for help, you are right on the scene. When the phones start to light up, will you be prepared?

Addressing Diverse Human Behavior Issues in the New Era Of Multi-Layered Emergency Communications

The flood of new technology makes it easier than ever to reach out and communicate with someone, right? Think again. While it's true that communicating with "someone" may indeed be easier, achieving dependable communications with "everyone" on a moment's notice and in an emergency crisis is at least as much of a challenge as ever. So why is that?

ADG Selected for Brevard County EOC Needs Assessment and Conceptual Design

Architects Design Group (ADG) was recently selected as the Architect of Record for the Needs Assessment and Conceptual Design of the new Brevard County Emergency Operations Center (EOC)... The new EOC will be a multi-agency coordination center including Emergency Operations, Sheriff's Dispatch and Fire Rescue Dispatch, and will help facilitate agency coordination and decision making during a natural or man-made disaster.

America Under Attack: Emergency Response in New York City

From the Archives: Everywhere 9-1-1 lines were jammed with worried callers. Fear and despair, failure of communication networks, even destruction of New York City's emergency management bunker in the World Trade Center resulted in confusion. Law enforcement, fire and rescue teams from the City and from neighboring departments worked together to respond to the emergency...

Asian Tsunami: Are We Safe?

The devastation in Southeast Asia has graphically demonstrated one thing: tsunami dangers are real. Unfortunately, it has taken a disaster of that magnitude to make the American public aware of that fact. "Before that, you'd mention tsunami and people would snicker," said Gloria Morrison, Emergency Services Coordinator for the City of Huntington Beach, California. "Now people are paying closer attention."

Books

C4i Introduces Release 6 Of Their Award Winning SwitchplusIP Product

C4i, Inc. recently debuted the sixth release of its award winning SwitchplusIP product, complete with newly upgraded features. C4i's SwitchplusIP family includes SwitchplusIP Command-Post, a communication system designed especially to cater for larger multiple or single agency emergency response applications in both fixed and transportable formats; SwitchplusIP Command-Center, which provides all the functionality required by a single or joint agency operations center to communicate with...

Communications & Coordination: What has public safety learned from the Oakland Hills Fire?

On Saturday, October 19, 1991, the Oakland (CA) Fire Department responded to a small wildland fire that had broken out in a box canyon near the eastern bore of the Caldecott Tunnel. Initially comprising about seven acres, firefighters gained control of the blaze and, leaving their hose lines in place, checked the area for hot spots throughout the evening and into the next day. Little could they have known at the time that this small fire would progress in the next 72 hours into a...

CoreLogic Introduces Natural Hazard & Parcel Data Product to Improve Local Emergency Planning & Response Efforts

CoreLogic. a leading provider of information, analytics and business services, has introduced a new offering that will help emergency responders and local governments improve their emergency planning, preparedness and response efforts in the event of a natural hazard. The new offering from CoreLogic bundles the company's detailed natural hazard geospatial data, risk models and comprehensive parcel database to provide city and county officials a more accurate picture of potential hazard...

Covia Labs Launches Communications Interoperability Software Platform for Public Safety

Covia Labs, Inc. has announced the launch of Alert & Respond, a new software platform that offers a cost-effective way for public safety to integrate consumer smartphones and commercially available devices into their operations. Alert & Respond greatly expands the command & control and situational awareness capabilities available to public safety personnel beyond what is available with voice-only communication.

Data Integration is a Necessary Building Block for Sound Analytical, Threat Assessment Capabilities

In the aftermath of 9/11, many law enforcement agencies sought to establish new data repositories to capture information, such as Suspicious Activity Reporting (SAR, also known as Tips & Leads), Organized Crime Intelligence, Counter-terrorism Intelligence, and even Web-based and electronic document open-source data. Quite a few agencies, perhaps a result of the growth of Fusion Centers, are now interested in setting up information management systems that can mine existing data repositories...

Day Of Infamy: FDNY In The Bravest Tradition

After the initial plane struck the first tower, a third alarm was transmitted. When the second plane struck the other tower, two 5th alarm assignments, one for each building, were transmitted, plus an additional 2nd Alarm assignment for Brooklyn companies to respond into Manhattan. FDNY companies from all five boroughs were responding. Urgent requests for additional help were radioed to Manhattan fire alarm dispatchers, just as numerous reports of trapped civilians and were flooding the...

DeLorme Assisting in Development of Disaster Relief Mapping in Pacific Rim Region of Asia To Support Rapid Response Capabilities When Natural Disasters Strike

DeLorme is currently assisting the Government of Australia and the Association of Southeast Asian Nations (ASEAN) in the development of a disaster relief mapping service to enable rapid response capabilities in the event of a natural disaster in the Asia Pacific Rim.

Dispatch ICS

When an extraordinary incident hits a community, the dispatch center is thrown into an exceptionally busy period of critical, peak activity. There is the potential for chaos to reign, or for conflicting orders from multiple supervisors to throw dispatch operations into disarray. Having a standardized method of managing extraordinary incidents in the dispatch center will maintain a smooth operation and maximize support to the field responders. A manner of incident command, modeled after the...

EMS Helicopters: Dispatchers Facing the Challenge

I once had a boss that strongly urged me not to "spend a lot of time and energy on trying to figure out this helicopter mess. We all know helicopter transportation is just a fad and will soon be forgotten." He was so wrong.

EMS Systems: Have It My Way

Recently, I had the opportunity to assist an international security company with the task of developing an EMS system in Central America. While this company had experience in law enforcement deployment, they had not yet put together an EMS system so they sought advice from others to help design one for a location where EMS was virtually non-existent (with the exception of limited providers for private payers).

Exodus to New Jersey: Triage and Treatment on the New Jersey Shore

In the Borough of Highlands, a close-knit clamming town with a harbor on Sandy Hook Bay, Lieutenant Edward Chambers was watching the horror unfold on a television set in headquarters. As media coverage brought terror into homes and offices throughout the world, Highlands Police received a phone call from the SeaStreak Ferry as it traversed the harbor between New York and New Jersey. The SeaStreak official informed the police that they were carrying nearly 400 injured people from Manhattan.

FEMA US&R Task Force Deployment 9/11:Lessons Learned

26 of the 28 Urban Search and Rescue (US&R) Task Force teams that are members of FEMA's National Urban Search & Rescue Response System served in New York City and Arlington, Virginia, during the first month following the attacks on the World Trade Center and Pentagon, helping with search and rescue operations and to recover the remains of some of the thousands who died. Perhaps because the events of 9-11 have represented the greatest challenge to date for the FEMA US&R Task Force teams,...

First Emergency Management System with Interactive Voice Response Capability

ESi Acquisition, Inc. and the Vox Generation Group are pleased to announce the launch of the first new software product of their joint venture company, Boards Talk, LLC. Boards Talk powered by WebEOC introduces a direct "voice-to-machine" interface between the award-winning Interactive Voice Response (IVR) technology of VoxGen and WebEOC Professional from ESi, the most widely used crisis information management software in the world.

Fort Worth EOC Deploys WebEOC for 2011 Super Bowl and Ice Event

The city of Fort Worth, Texas, the 17th largest city in the United States, purchased, configured, trained and successfully deployed WebEOC emergency management software from ESi in three-and-a-half months, just in time for the 2011 Super Bowl and an unexpected snow and ice storm in the days leading up to the big event. On January 30, only a week prior to "Super Week," the city also opened the doors to a brand-new emergency operations center.

Godspeed, Joplin: Fire Stations Among Buildings Destroyed by Deadly Twister

FEMA administrator Craig Fugate speaks with a Joplin firefighter in front of what used to be one of the town's five fire stations. This and one other station were destroyed by the deadly tornado that smashed the community on May 22.

Harris County Mobile Command

In order to facilitate a rapid response to any type of incident, the Harris County Sheriff''s Office has strategically placed a number of Mobile Command Posts (MCPs) throughout the county. These vehicles also provide regional response capabilities and support to the 13 county region surrounding Harris County.

ICS at Ground Zero: Incident Management Teams in NYC

There are 16 national Type 1 Incident Management Teams (IMTs) across the country. Though they mostly deal with wildland fire, they're also dispatched for non-fire incidents such as floods, earthquakes, and hurricanes. One of FEMA's 12 emergency support functions is firefighting, and under ESF-4 the teams can be activated from the National Interagency Fire Center (NIFC) in Boise, Idaho. The teams are prepared to use the Incident Command System (ICS) to handle just about any situation. But no...

Incident Command System Helped Prepare Alabama For April Tornadoes

Alabama emergency management officials used the Incident Command System in responding to the April 27 outbreak of storms and tornadoes that devastated many communities. On that day, 62 tornadoes swept through the state. All 67 Alabama counties have participated in ICS training, according to the Alabama Emergency Management Agency. More than 70 emergency managers from Alabama have attended the ICS course at EMI in the last five years and many more have been trained in classes held in Mobile,...

Internal Politics: Lessons Learned on The Pile

You've all seen the pictures on television, in newspapers, or in other media, all showing the devastation of what was once called the World Trade Center. What you haven't heard about was the relationship between the New York rescuers and the teams sent from throughout the country to help perform Search and Rescue operations at Ground Zero... What are some of the lessons we learned there, that we could make use of in our own agencies?

IP Intercoms Assist Classroom Support and Emergency Response at UNC Charlotte

Finding a solution to an ongoing problem about reporting malfunctioning audio/visual equipment at the University of North Carolina at Charlotte unexpectedly resulted in a solution that would eventually be used for emergency communications on campus.

July 4th Emergency Comms Enhanced by SpectraRep's IncidentOne

SpectraRep LLC, an advanced solutions provider for emergency communications, announced that its IncidentOne technology was used to support video and file sharing among multiple agencies during the July 4th festivities in northern Virginia and on the National Mall. IncidentOne, a state-of-the-art, wireless emergency communications solution, delivered operational and crisis incident data to mobile emergency management command centers and police cruisers positioned around northern Virginia and...

LuciadLightspeed Brings Situational Awareness Into A New Era

LuciadLightspeed provides software components and functionalities that enable data fusion, visualization and analysis of geospatial information. LuciadLightspeed enables the development of Sustainable Applications; Applications that are easier, and thus lower cost, to maintain, and applications that can be evolved in a cost effective manner.

Matrox & Trenton to Provide Integrated Hardware Systems for EOC Video Walls

Multiple Matrox Expander Units Drive Up to 16 Remote Call Center/EOC Displays

Matrox Graphics Inc. has announced a new software release for the Matrox Extio F2208 dual-monitor and Matrox Extio F2408 quad-monitor KVM extenders. The comprehensive package enables a variety of new multi-display configuration opportunities that includes support for two PCIe interface cards, main units and Extio F2408E Expander boxes to drive up to 16 displays - plus keyboard, mouse, audio and up to eight additional USB 2.0 ports - at a distance of up to 1 km from a single PC.

National Guard Plugs Communication Gap in Mississippi River Flooding with TAC-PAK

Due to the fluid nature of the disaster, the 189th Airlift Wing requested deployment of Region 6's Tactical Command Package (TAC-PAK) Ultra-Agile briefcase mobile command system, manufactured by 308 SYSTEMS. For 16 days, the briefcase sized command and communication system provided both operational and welfare/moral communications traffic linking the 150 person tent city with the trailer based MEOC, Joint Operations Center, and Unit Command Posts.

NICE Introduces Situation Management Solution for Public Safety

NICE Systems Ltd. has introduced NICE Situator for public safety. The solution builds on NICE's leading Situation Management capabilities in the security sector to help public safety operations enhance emergency preparedness, improve situational awareness and streamline incident response.

Nor Cal Propane Railcar Incident Handled by Lone Dispatcher

The Northern California city of Lincoln (pop. 42,819, in Placer County) only has a budget to staff a single on-duty dispatcher at all times. It was up to that dispatcher - veteran telecommunicator Teri Leedy - to handle a major emergency last month when a leaking propane railcar caught fire. In addition to handling all of the incoming 9-1-1 calls, Leedy quickly notified the city’s police and fire departments, coordinated the response of surrounding agencies, and sent EMS units to treat a...

North Tahoe FD to Warn Public Using Portable Radio Stations

The North Tahoe Fire Protection District in California will soon begin speaking directly to the public during fire events in a most retro yet revolutionary way – using two portable broadcast radio transmitters. “We will deploy the transmitters to announce evacuation routes, shelter locations, or changes in those scenarios, as that kind of thing will change with the wind quite literally” states the District’s Chris Stulik.

One Year Later in Pennsylvania

What has changed since that ill-fated day around the 9-1-1 Center? The 9-1-1 Center has relocated; it is no longer in the basement of the County Courthouse. It moved across the street to a newly renovated, modern, three story 10,000 square foot facility, that was already county property.

Online Resource for Emergency Management Degree Courses

A new online resource site, Emergencymanagementdegree.com, was prepared by Audrey Banks in 2011 with the intent to help students who are interested in taking up a course in emergency management and disaster management. "One of my friends was looking on internet for information on the various courses available in emergency management," said Audrey. "While helping him, we collected a lot of info on the various types of courses in emergency management and the colleges and universities that...

PlanView Sliding Whiteboard Multi-Track System for Emergency Management

Magnatag's PlanView multiple track cabinets hold up to 10 sliding magnetic steel whiteboards, maps and bulletin panels, turning an ordinary wall into a flexible, easy to use visible Emergency Information Center.

Police and Fire Sharing Facilities:

If you travel across America you'll find that most cities and towns typically have separate police and fire stations and most of these stations also have their own dispatch centers. Even in some of the smallest towns in New England or the Midwest this still is the case. But with most states in a deep recession, taxpayers are questioning whether having separate facilities makes fiscal sense.

Rapid Reporting

Emergency Notification Systems: Public Safety's Regional Intercom

Remember: A Nationwide Test of the Emergency Alert System Will Occur November 9th

On November 9th at 2:00pm Eastern Time (ET), the Federal Emergency Management Agency in coordination with the Federal Communications Commission and National Oceanic and Atmospheric Administration will conduct the first Nationwide Emergency Alert System (EAS) Test. FEMA, the FCC, and NOAA's vision for improving the EAS is incremental, which means testing the readiness and effectiveness of the EAS as it currently exists is the first step. A more effective and functional EAS requires continual...

Retrieved...Dogs of 9/11

Immediately following the attacks of 9/11, nearly 100 trained search dogs and their handlers- enlisted from 18 U.S. states - were deployed by FEMA to join the rescue efforts at the World Trade Center in New York and the Pentagon in Washington, D.C. Alongside firemen and other teams sorting through the debris, the dogs worked tirelessly around the clock to locate survivors in the rubble - images of which deeply intrigued Dutch photographer Charlotte Dumas as the events unfolded in the news...

Revised Guidebook for Self-Reliance during Natural Disasters and Civil Unrest

Originally published in 2007, the author, retired fire department captain George R. Bradford, has thoroughly updated the book with additional tools and guidelines for the civilian "immediate responder" -ordinary citizens operating at their own homes or businesses who are willing and able to provide the most timely action during those critical first few moments following an emergency, before the availability of government public safety responders (which, during a major event, may be delayed).

Rising Sun: Dimming Hope - What the 9-1-1 Community Can Learn from the Tragedy in Japan

Sitting half a world away and watching the spectacle unfold, those of us in the Western Hemisphere are still afforded a ringside seat as the tragedy in Japan continues to develop. Every day brings with it new information, and seemingly a new crisis. As with any disaster, we in emergency services have a unique view of these events. Who didn't watch the Twin Towers fall and immediately have a sense of the tremendous public safety losses? We didn't need to be informed; the first picture told us...

SAW: Valuable Tool To Survive Hurricanes And Disasters

It's been nearly three months since Hurricane Irene followed by a second violent storm tore through the eastern states. The Federal Emergency Management Agency (FEMA) declared many zones disaster areas. Millions of homeowners were without electricity when trees and branches fell onto power lines. Trees damaged homes and vehicles as well. Clean up continues. There is nothing worse than feeling helpless without emergency equipment when disaster strikes.

School Bus Enhances CDP Mass Casualty Exercise

The Center for Domestic Preparedness (CDP) in Anniston, Alabama is known for its realistic, emergency response exercises. Responders attending the Hands-On Training for CBRNE Incidents (HOT-I) course will now have an added level of realism thanks to a school bus CDP recently added to the simulated mass casualty exercise for each class.

School Fire

On Monday, July 5, 2010 at 4:17 AM units of the San Jose (CA) Fire Department responded to a major fire at Trace Elementary School located at 651 Dana Avenue in the city's Rose Garden neighborhood.

Ten Years After: Thoughts on 091111

What has changed in the ten years since 9/11?

The Importance of Storm Spotting

...From Action News Central... A tornado warning is in effect until 6pm for...

The Technology You Need To Survive A Killer Tornado

After tornadoes left over 300 dead in just a 24 hour period those in the across the country are now aware that technology, email, text alerts, and weather radios prevented an astronomical death toll. Some of the supercell storms from Wednesday were so extreme that if anyone in their path didn’t adequately seek shelter they would not survive. By a miracle, highly visible tornadoes during the day Wednesday combined with media coverage saved many whom are counting their blessings today. Had the...

United Flight 93 Revisited: Command and Control in Shanksville

Since Shanksville is located in a very rural area, the Pennsylvania State Police were in charge of the crash scene, although numerous other agencies would follow to conduct the investigation and necessary follow-up tasks.

Using ICS for Interoperability

Technology isn't the only answer to interoperability. The Department of Homeland Security is trying to get people to understand there is a "continuum of interoperability" that includes operations and exercises beyond the technology. The Incident Command System (ICS) has been at the center of many of these activities and has shown its ability to manage communications at large scale and well-integrated incidents.

When Mud Flows

On October 2, 2007, gale-force Santa Ana winds whipped up wildland fires throughout Southern California, charring 517,267 acres; destroying 2,233 homes, five businesses, and 966 outbuildings; killing 10 people and injuring another 139; and launching the largest evacuation in California history, according to the California Governor's Office of Emergency Services (OES).

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