Results - Topic: NG9-1-1

4G 9-1-1: It's APPed To Get Interesting

The proliferation of new applied data resources and new applications is going to be an impact of incredible proportion for E9-1-1 since Wireless E9-1-1. This will affect our systems in network, hardware, software, administration/management, training, and funding... 4G refers to the fourth generation of cellular wireless standards... a comprehensive and secure IP-based solution, high usability for any technology...

9-1-1 Industry Alliance to Host National Workshop on 9-1-1 Overload

The 9-1-1 Industry Alliance (9IA) will host a national workshop on 9-1-1 overload on October 4-5, 2011, at the Georgetown University Hotel and Conference Center in Washington, D.C. Public safety decision-makers and government officials are being invited to engage in a national dialog on this important problem, which affects people in need of help due to incidents ranging from routine emergencies to major disasters.

Access 9-1-1: Anytime, Anywhere, Any Device

Since this month's issue historically appears in conjunction with the National Emergency Number Association's annual conference, I thought that it might be appropriate to discuss the new trademarked tagline that has become associated with NENA. On the surface, it's a pretty catchy tune; "Emergency Help - Anywhere, Anytime, Any Device." And granted, it does pretty much sum up the state of our business, and where we are most likely headed. But beyond the printed words, what does it really...

Benefits of Integrating CAD and RMS

A clear sign showing how dispatchers can support law enforcement more directly than before, and even help influence a safe outcome for police incidents, is the move to integrate CAD and RMS systems. Fueling this integration trend is a wide range of software offerings that simplify data entry, retrieval and storage between dispatchers and law enforcement officers.

Bi-Partisan Amendment Promotes Next Generation 9-1-1

Public Safety Answering Points (PSAPs) around the country received encouraging news on December 1, as a bipartisan group of Representatives in the House passed an amendment aimed at improving the capabilities of the nation’s 9-1-1 centers.

Brother Can You Spare A Dime?

Current trends and challenges in 9-1-1 Center funding

Business Process Optimization for Public Safety Answering Points

Historically, Public Safety Answering Points were equipped with communications recording systems for protection from liability due to legal evaluation of emergencies. This function was facilitated by time stamps, protection from tampering and assurance of fail-safe operation.

Cassidian & Avaya Join Forces to Develop and Deploy NG9-1-1 i3 Solutions

Cassidian Communications, the market leader in public safety communications solutions and an EADS North America company, and Avaya, a global leader in business communications and collaboration solutions, have entered into a strategic agreement to develop next generation (NG) National Emergency Number Association i3 (NENA i3) standards-based solutions focused on national public safety requirements.

Cassidian & Greater Harris County 9-1-1 Text Messaging to 9-1-1 Trial a Success

Emergency communications leader Cassidian Communications and Greater Harris County 9-1-1 Emergency Network have announced the successful advanced text messaging trial using the company's next generation 9-1-1 emergency response call processing platform, VESTA. The trial involved the receipt and processing of text messages from within the Houston area. Although the general public believes the capability for short message service (SMS) also known as text messages to 9-1-1 should be available...

Cassidian Communications Provides Gaston County, N.C., 9-1-1 Center with Emergency Call Processing Solution

Cassidian Communications has implemented its next generation 9-1-1 (NG9-1-1) Sentinel Patriot call processing solution within the Gaston County, N.C., Police Department 9-1-1 Communications Center via communications solutions integrator, Wireless Communications. The cost-effective and proven NG9-1-1 call processing solution, Sentinel Patriot , now supports Gaston County 9-1-1. No single point of failure and redundant servers ensure 9-1-1 calls are answered efficiently.

Congress Approves Next Generation 9-1-1 Funding

Today (fittingly, on the 44th anniversary of 9-1-1), Congress made a down-payment on the future of our nation's 9-1-1 system when it provided $115,000,000 in grant funding to state and local 9-1-1 authorities. The move comes as part of a major legislative push to extend payroll tax cuts that were set to expire at the end of February.

Dr. Bill Munn Leads the Discussion on Next Generation 9-1-1

Dr. Bill Munn, a two-time president of NENA and former Executive Director of Tarrant County 9-1-1 is consolidating and streamlining access to the discussion on Next Generation 9-1-1 via a blog (http://dr911guy.wordpress.com/) and series of one hour, dial-in conversations on topics related to Next Generation 9-1-1.

Durham 9-1-1 Center Extends Texting Trial for Emergency Help

In order to continue to gauge the effectiveness of the new "text-to-9-1-1" technology, the Durham Emergency Communications Center and Verizon Wireless are extending the trial period beyond the January 31st deadline to now end on April 30, 2012.

E911: Raising Awareness for a Critical Component of Emergency Communications

Over the years, I've met with many safety officers and other managers who think a lot about emergency preparedness at our schools, corporations and government institutions. ... most of these organizations are not using all the tools available to provide the highest level of safety in the event of an emergency. While their intent is right, many safety officers are simply not aware of technology solutions that exist today for multi-line telephone systems that can ensure the right help gets to...

Emergency CallWorx Selected by East Texas Council of Governments

Hitech Systems, Inc., an end-to-end public safety solutions provider and reseller of Emergency CallWorx, Inc., a leading provider of NG9-1-1 and incident management software for the public safety industry, announced today that it has been selected to supply its Next Generation E9-1-1 Call Taking and Mapping solution to the East Texas Council of Governments (ETCOG). The integrated, multi-agency solution will be locally hosted with regional deployments serving ten counties, including eighteen...

Emergency Communications V2.0 - The Next Generation And Beyond

Smartphones now offer more advanced computing ability and connectivity. NG 9-1-1 will ultimately have the capacity to support these devices and the advanced technologies they possess. This includes pinpointing callers based on geographic coordinates, sending and receiving text and instant messages, and sharing high-resolution photographs or video images. All of this are current capabilities of the contemporary Smartphone, which is rapidly becoming the preferred means of communication for...

FCC Announces Action Plan to Improve Deployment of NG9-1-1

At the 2011 Association of Public Safety Communications Officials (APCO) conference in Philadelphia, Federal Communications Commission Chairman Julius Genachowski announced his five-step action plan to chart the transition to Next Generation 9-1-1 (NG911) services. Working with the public safety community, carriers, manufacturers and other service providers, Chairman Genachowski's goal is to ensure that effective emergency response is a critical element of the broadband environment.

Future Shock: NG911 - Broadcasting online March 23

Two time NENA president Bill Munn examines where technology and 9-1-1 clash in this wide ranging look at next gen calls for assistance. Dr. Munn discusses technology, financial and operational impacts as well as how NG911 will affect citizens.

Georgia PSAP Launches Smart911 SMS

Information is knowledge and knowledge can save lives in an emergency. The City of Sandy Springs will be the first city in Georgia to use a new 9-1-1 system that will provide first responders vital information instantly. They will also be the first city in the United States to allow 9-1-1 operators to be able to initiate texting with emergency callers.

Identifying Value in PSAP Consolidations

One, perhaps indirect way to perceive trends in the public safety industry is to count the frequency of certain types of RFPs that cross consultants' desks. So it is noteworthy to those of us in the consulting business that, although subjects such as NG 9-1-1 might be expected to generate the majority of requests for help, in fact, we find we are receiving even more requests to support either studying the feasibility of PSAP consolidation or for planning and implementing such consolidations.

Information Overload and the 9-1-1 Dispatcher

February, 2008 marked the 40th anniversary of the initiation of 9-1-1 service in the United States. In the four decades since that first call was made in Halleyville, Alabama much has changed.

Intrado & City of Durham Launch First NG9-1-1 Network in NC

The emergency communications network supporting more than 267,000 residents in the city and county of Durham, North Carolina is now one of the most technologically advanced and reliable in the United States. Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, and the City of Durham announced the deployment of North Carolina's first next-generation 9-1-1 (NG9-1-1) network. Activated in July, the new system provides the Durham Emergency...

Intrado Simplifies the Move to Next-Generation 9-1-1 with New Solutions Bundle

Intrado Inc. has announced a special next-generation 9-1-1 (NG9-1-1) services offer to help public safety answering points (PSAPs) respond to citizen expectations and better protect lives and property. Public safety agencies now have a flexible, fast and cost-effective solution to launch NG9-1-1 in their communities - the Intrado Advanced 9-1-1 JumpStart bundle. With the JumpStart bundle, PSAP directors can, for the first time, decide how and when to implement NG9-1-1 services that meet...

Intrado Teams with Miami-Dade PD to Upgrade one of the Nation's Busiest 9-1-1 Centers

Intrado Inc., a leading provider of 9---- technology solutions, has teamed with the Miami-Dade Police Department to begin the transition of one of the largest emergency communications centers in the United States to the next-generation of 9-1-1.

L.R. Kimball Promotes Jeremy L. Smith to Senior Consultant for NG9-1-1 Networks and Security

L.R. Kimball, one of the nation’s leading providers of architecture, engineering and communications technology services, is pleased to announce that Jeremy L. Smith has been promoted to Senior Consultant for Next Generation 9-1-1 (NG9-1-1) Networks and Security. Mr. Smith joined L.R. Kimball in 2009 as a Senior Cyber Security Consultant in charge of the company’s cyber security offerings. He will continue to be based in San Diego, California.

Morgan County 9-1-1 Dispatchers Get New PlantCML Call Processing System

The Morgan County (AL) Emergency Management Communication District (MCEMCD) 9-1-1 upgraded their existing 9-1-1 equipment with the next generation 9-1-1 (NG9-1-1) Sentinel Patriot call processing solution from emergency communications leader PlantCML, an EADS North America company, through Allcomm Wireless.

National 9-1-1 Assessment Guidelines Released for Public Comment

The 9-1-1 Resource Center, sponsored by the United States Department of Transportation, National 9-1-1 Program has a project underway to develop consensus-based universal guidelines to serve as the basis for a 9-1-1 statewide program assessment process. The National 9-1-1 Assessment Guidelines are now available for public comment on the 9-1-1 Resource Center. Comments received will be considered prior to the release of the final guidelines.

NENA Applauds Senate Action on Next Generation 9 1 1

The National Emergency Number Association (NENA) has praised Senator Amy Klobuchar, along with Senate Commerce Committee Chairman Jay Rockefeller and Ranking Member Kay-Bailey Hutchison for working together to include support for Next Generation 9-1-1 in the SPECTRUM Act

Next Generation 9-1-1 and Visualization of Incident Reporting

When moving to Next Generation 9-1-1, It is critical for emergency centers to very carefully consider the importance of a communications recording and incident reconstruction solution that can handle all of these different types of media.

NG-911 Inc. to Coordinate Southern Illinois' Next Generation 9-1-1 Project

The counties of Southern Illinois have selected NG-911, Inc. of Williamsburg, Iowa, as the integrator for the Next Generation 9-1-1 project. The Next Generation 9-1-1 project has been a long time coming as about 25% of homes no longer have landlines, they only have cell phones.

NG9-1-1, Consolidation focus of new L.R. Kimball Public Safety Webinar Series

L.R. Kimball, CDI Engineering Solutions’ Infrastructure business, is hosting a series of webinars focused on helping agencies approach their toughest challenges. The series began on September 8, 2011 with a presentation on Narrowbanding and will continue with upcoming webinars on Next Generation 9-1-1 and consolidation.

NG9-1-1: The Changing Face of Emergency Calling

What public safety leaders need to know about how to make the move to next-generation 9-1-1 services, and how best to take advantage of the benefits these services provide... Through the Next Generation 9-1-1 initiative (NG9-1-1) initiative,PSAPS are looking to incorporate new technical capabilities. Yet being able to tie Emergency Services IP Networks (ESInets) to legacy networks, and ensuring that PSAPs can handle video, streaming, data, texting and voice, plus obtain the location of a...

Pasco County, Fla., Upgrades to Next Generation-Ready 9-1-1 Call Processing Solution from PlantCML

The Pasco County, Fla., Emergency Communications/9-1-1 Center recently upgraded its emergency call centers to the next generation 9-1-1 (NG9-1-1) call processing solution, Sentinel Patriot, and management information system (MIS) solution, Aurora, from emergency communications leader PlantCML, an EADS North America company, through communications system provider, AK Associates.

Play it Again, Sam

A Manager's Guide to Recorder Procurement

Public Safety Industry Leaders Support NENA's i3 NG9-1-1 Architecture Interface Standard

Formal ratification of the NENA i3 standard is urged for optimum public safety communications performance and interoperability. 911 Datamaster, Avaya, Cassidian Communications, Digital Data Technologies (DDTI), GeoComm, RedSky Technologies, Solacom and TeleCommunication Systems demonstrate unprecedented collaboration in support of standards-based public safety technologies

Q&A: 9-1-1 Industry Alliance Faces 9-1-1 Overload Challenges & More

QuickResponse-Ltd Edition Software for Next Gen Call-Handling

911-Inc., a leading provider of emergency call handling software and networking solutions has expanded its QuickResponse emergency call handling solution to include a Limited Edition version of the software for smaller PSAPs. New QuickResponse-LE provides affordable, IP based call handling solutions for small PSAPs

Solacom begins deployment of landmark NG9-1-1 network in Southern Illinois

Solacom Technologies has begun deploying to the Counties of Southern Illinois what is likely to be the first Next Generation 9-1-1 public safety network in the USA to incorporate key functional elements as defined by the National Emergency Number Association (NENA) "i3" specifications.

Solacom Selected for Hawaii Statewide Next Generation 9-1-1 Network

Solacom Technologies announced they have commenced deploying their emergency services platform in a multi-site IP-based next generation 9-1-1 network that will serve all Islands and public safety answering points (PSAPs) in the state of Hawaii.

Speech Analytics Now Primed For 'Law' And 'Order'

The use of automated speech recognition technology in business is nothing new. We see it all the time in the customer service industry - with voice-directed call routing, voice verification, identification of unhappy customers and so on. Albeit an advancement with tremendous value, we have not yet seen it used in the emergency services industry. You may be asking why. Perhaps it is due to the complex implementation processes often seen when trying to use this technology.

Synergem Announces Addition of EvolutionISR Interactive Session Recording

A carrier-grade Interactive Session Recorder (ISR), EvolutionISR is specifically designed to overcome the unique challenges associated with capturing, securing, archiving and managing interactive session recordings in IP telephony environments. As NG9-1-1 brings broadband communications capabilities to 9-1-1 call centers, with video, text and other data delivered and utilized as part of the 9-1-1 call handling process, EvolutionISR will ensure that all these data are captured, recorded and...

TCS & University of Maryland Collaborate on Innovative NG9-1-1 Apps

TeleCommunication Systems, Inc. (TCS), a leader in highly reliable and secure mobile communication technology, and the Maryland Information and Network Dynamics (MIND) Lab at the University of Maryland, have announced a joint effort to harness technology innovation and academic expertise to build new public safety applications. The two organizations will work together to explore Next Generation 9-1-1 (NG9-1-1) NENA (National Emergency Number Association) i3-compliant technologies for...

TeleCommunication Systems Selected by State of Tennessee for NG9-1-1 Services

TeleCommunication Systems, Inc. (TCS), a leader in highly reliable and secure mobile communication technology, has been awarded a contract by the state of Tennessee to provide Next Generation 9-1-1 management and integration services. TCS is the first company in the nation to build a NG9-1-1 solution using a state's existing Internet Protocol network and to implement a flexible architecture that allows seamless interoperability with other vendors' products and services.

The Changing Communications Patterns of Citizens

PSAPs everywhere are witnessing a fundamental shift in the communications patterns of their citizens. With the growing number of wireless households it is essential that our public safety networks accommodate our mobile citizens. Rave Mobile Safety's Smart911 service has created this free infographic showcasing the ever-changing 9-1-1 communications patterns of citizens. The graphic can be downloaded as a PDF file for display or use by 9-1-1 administrators...

Two More Virginia Counties to Deploy NG9-1-1 Networks

Franklin and Patrick counties have announced plans to deploy next-generation 9-1-1 networks in 2012. The two counties' new emergency communications systems will serve approximately 75,000 residents and join Pittsylvania County as the first next-generation 9-1-1 (NG9-1-1) networks in the Commonwealth of Virginia.

Vendor's Corner: NENA i3: Something Less Than the Holy Grail of NG9-1-1

The National Emergency Number Association (NENA) has put considerable effort into creating a theoretical framework for an NG9-1-1 system they call i3. NENA's i3 document outlines their idea of a completed, fully integrated IP-based network of networks shared by all emergency agencies. This work has been monumental and is viewed by many industry stakeholders as the comprehensive definition of next-generation 9-1-1. The document offers many good ideas; however, we need to be clear about what i3...

Verizon & Intrado Join Forces to Deploy NG 9-1-1 Nationwide

In a collaborative effort to provide a richer set of information - including voice, data and video - to the front lines, Verizon and Intrado are teaming to advance the state of 9-1-1 emergency services in the U.S. Under a strategic business agreement, the two companies later this year will roll out advanced capabilities that will be available to 9-1-1 centers nationwide to enable them to keep pace with today's rapidly changing telecommunications systems and the way people expect to...