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21 public safety agencies purchased software from Spillman Technologies for the first time during the third quarter of 2013, joining the more than 1,000 public safety agencies in 37 states nationwide already using Spillman software. In addition to the new agencies, 56 agencies expanded their existing Spillman systems.
22 public safety agencies purchased software from Spillman Technologies for the first time during the second quarter of 2013, joining the more than 1,000 public safety agencies in 37 states nationwide already using Spillman software. In addition to the new agencies, 62 agencies expanded their existing Spillman systems.
Twenty-five public safety agencies purchased software from Spillman Technologies for the first time during the third quarter of 2012, joining the more than 1,000 public safety agencies in 36 states nationwide that already use Spillman software. In addition to the new agencies, 59 agencies expanded their existing Spillman systems.
Forty-one public safety agencies purchased software from Spillman Technologies for the first time during the second quarter of 2014, joining the more than 1,200 agencies in 40 states nationwide already using Spillman software. In addition to the new agencies, 72 agencies expanded their existing Spillman systems.
Electrical storms always cause an increase in emergency calls to 911 as trees are brought down, localized flooding occurs and buildings are hit. Nationwide these calls come in to dispatch centers where trained public safety specialists mobilize emergency services to protect lives and property. Lapeer County is no different. If dispatchers become disconnected from emergency systems it impairs their ability to make vital and timely life and death decisions: when a disaster or emergency strikes,...
911 Datamaster, a leading developer of mission-critical data management software is celebrating its 20th anniversary. Founded in 1993 by Lyle Krehbiel, 911 Datamaster provides software technology for the accurate and instantaneous validation of routing data used to locate emergency callers.
Call it ironic - but it wasn't funny. It was 2009, and a simple operating system security update took down the 9-1-1 call system we spent the past 19 months trying to migrate. Had this been in production, it would have put our city's 110,000 citizens at risk. Eight hours went by before we were able to roll back the update and get the code functioning again. Clearly this wasn't going to cut it.
The city of Addison, Texas has selected Tiburon's integrated Tiburon CAD, Mobile, and Law RMS for its next generation solution. The deployment project includes 7 CAD licenses for the dispatch center, 26 mobile licenses for vehicles in the field, WebCAD and 75 law records system positions.
Airbus DS Communications' VESTA 4 becomes first PBX/voice switch agnostic, IP based E9-1-1 system solution to be JITC-certified
VESTA 4, a 9-1-1 system made by Airbus DS Communications, achieved Joint Interoperability Test Command (JITC) certification in Q3 of 2014, making it the first IP based E9-1-1 system approved for use by the Department of Defense (DoD) that was built from the ground up to be NG9-1-1 compliant.
Aladtec, Inc., the company behind the popular online employee scheduling and workforce management systems, EMS Manager, FIRE Manager, and Zanager, is rebranding and consolidating these products to simply...Aladtec. In addition to a different product logo, users will also notice a new and more modern interface on both the Aladtec desktop application and the mobile version.
The Association of Public Safety Communications Officials (APCO) International's popular call-taking software recently underwent a rebranding. Now known as 9-1-1Adviser; the easy-to-use software interfaces with agencies' current Computer Aided Dispatch systems or stands alone to provide practical instructions for public safety telecommunicators.
The Police Department of the City of Maumelle, located in Central Arkansas and a neighboring town to Little Rock, has gone live with their new TriTech Software System's dispatch, records, and other applications.
The Autauga County Sheriff's Office in Alabama is sharing dispatch and records information with the Prattville Police Department using software from Spillman Technologies. The sheriff's office has been using Spillman software to share jail data with Prattville since 2004. Using recently added Computer-Aided Dispatch and Records solutions from Spillman, the two agencies can now exchange dispatch information as well as data on suspects and incidents.
The Automatic Crash Notification (ACN) Protocol for the Medical Priority Dispatch System (MPDS) puts emergency medical dispatchers first in response for treating people injured in vehicular accidents. Released as Protocol 34 in ProQA for the MPDS, the protocol designed by the National Academies of Emergency Dispatch (NAED) handles two services that vehicle telematics systems typically offer: Automatic Crash Notifications and in-vehicle push-button calls (also called SOS or mayday push...
The Next Generation 9-1-1 (NG9-1-1) initiative seeks to significantly expand the capabilities of today's emergency 9-1-1 centers in order to optimize call-taker performance and enhance the center's overall incident response and resolution efforts. Primarily focused on a center's ability to handle text, data, images and video, there is another significant component to also consider - the use of audio-based intelligence in the mission-critical emergency services environment.
At last week's National APCO Conference in Philadelphia, Tiburon introduced their new product, IQ Response, a next-generation product suite that integrates CAD, mobile data, fire and law records and jail management systems into a single interoperable software package. 9-1-1 Magazine spoke to Tiburon's Chief Marketing Officer, Ian Archbell, about the significance of the company's new offering.
A clear sign showing how dispatchers can support law enforcement more directly than before, and even help influence a safe outcome for police incidents, is the move to integrate CAD and RMS systems. Fueling this integration trend is a wide range of software offerings that simplify data entry, retrieval and storage between dispatchers and law enforcement officers.
The unfortunate reality for public safety organizations that house confidential and sensitive data, including the personal information of employees and citizens, is that there is no end to cybersecurity threats such as botnets, worms, and hacking.
Cassidian Communications Installs VESTA/Sentinel 4 Emergency Call Taking System for Eight Indiana Counties
Cassidian Communications, an EADS North America company, has completed the installation of its VESTA/Sentinel 4 Next Generation 9-1-1 (NG9-1-1) call taking system for eight counties surrounding the Indianapolis, Ind. metropolitan area. The new IP-based system streamlines emergency and administrative communications for the 13 Public Safety Answering Points (PSAPs) that serve the region, which is commonly referred to as the "Indy Donut."
Cassidian Communications Provides Gaston County, N.C., 9-1-1 Center with Emergency Call Processing Solution
Cassidian Communications has implemented its next generation 9-1-1 (NG9-1-1) Sentinel Patriot call processing solution within the Gaston County, N.C., Police Department 9-1-1 Communications Center via communications solutions integrator, Wireless Communications. The cost-effective and proven NG9-1-1 call processing solution, Sentinel Patriot , now supports Gaston County 9-1-1. No single point of failure and redundant servers ensure 9-1-1 calls are answered efficiently.
Cassidian Communications (formerly PlantCML), an EADS North America company and industry leader in mission critical communications, has announced the general availability of version 1.7 of its map-driven emergency notification solution, GeoCast Web. Feature-rich, this adaptation delivers new functionality and greater communications capacity, augmenting the crisis communications efforts of public- and private- sector organizations globally.
Cassidian Communications, an EADS North America company, together with channel partner Verizon Business Solutions, has successfully upgraded the 9-1-1 call processing solution at the Newport News, Va., Police Department Communications Division. The upgraded Sentinel Patriot 9-1-1 call processing system is the first geo-diverse emergency call processing solution in the Tidewater Region.
Cassidian Communications, an EADS North America company, announces the latest release of the company's next generation management information system (MIS), Aurora. The Aurora 2.0 solution includes new features and enhancements with significant performance benefits designed to increase operational efficiencies and improve critical decision making in single- and multi-site 9-1-1 agencies.
Emergency communications leader Cassidian Communications, an EADS North America company, has released the latest version of its next generation (NG) 9-1-1 call processing solution, Sentinel Patriot. The Sentinel Patriot 3.1 service pack (SP) 1 solution provides twelve significant enhancements that improve the flexibility, usability, configuration and security of the product and increase interoperability with third-party systems.
When Cherokee County (NC) 9-1-1 Communications needed a computer-aided dispatch (CAD) solution that was intuitive and easy to use, it turned to Spillman Technologies. "It is very conducive to how we dispatch, and it's user-friendly as far as running reports," said 9-1-1 Supervisor Janice Costello. "It uses very plain English so we don't have to try to interpret what the software is saying. The software speaks the dispatchers' language."
Cherokee County Sheriff's Office, SC, Selects Zuercher Technologies to Provide New Public Safety Software
After a lengthy review of vendors and proposals, the Cherokee County Sheriff's Office has selected ledsSuite by Zuercher Technologies as their new jail management and records management software... With the ledsSuite solution, key data will be entered into one, central system with a graphical user interface that is much easier to use.
The city of Fort Worth, Texas can now more quickly respond to calls for help and communicate instantaneously with more than 40 agencies and departments across Texas. Fort Worth's Office of Emergency Management is the agency responsible for operating the 100-seat Joint Emergency Operations Center (JEOC), which communicates regularly with city and county agencies; state agencies such as the Texas Department of Public Safety; several federal agencies...
The Colorado Springs (CO) Police Department has signed a contract to license New World Systems' Aegis Suite of Public Safety Software on the Microsoft platform to replace a legacy system that no longer meets the Department's needs. The new solution will help the Police Department increase efficiency by eliminating redundant data entry and improving information sharing capabilities.
Spillman Technologies is helping Sheriff Shaun Golden and other community leaders in Monmouth County, N.J., pioneer new ways to save tax dollars with a system of consolidated services. Almost 30 agencies in Monmouth County are sharing consolidated services in an effort to reduce individual agency overhead
Covia Labs, Inc. has announced the launch of Alert & Respond, a new software platform that offers a cost-effective way for public safety to integrate consumer smartphones and commercially available devices into their operations. Alert & Respond greatly expands the command & control and situational awareness capabilities available to public safety personnel beyond what is available with voice-only communication.
Tuscaloosa County (AL) has selected Emergency CallWorks (ECW) to supply advanced 9-1-1 call management and call mapping. The new system, built to meet and exceed the latest Next Generation (NG) 9-1-1 standards, will help improve emergency response, streamline and consolidate operations and lower the county's total cost of operation and technology. The new NG 9-1-1 call management solution will be deployed with the capability to service all of the existing Public Safety Answering Points...
Emergency Technologies, Inc. (ETI) has formed a strategic partnership with VisionAIR, Inc., a leading provider of public safety software solutions. Through this strategic partnership VisionAIR will provide ETI's Visual Fire and Visual EMS solutions, branded as VisionFIRE 5.0, an integral part of VisionAIR's Public Safety Suite to current and prospective public safety clients.
In emergencies, time is critical. Ineffective or limited communication of information to first responders can be the difference between safety and disaster, life or death. To ensure a quick and safe response, responders need more visibility in to what is happening at the scene, prior to arrival.
OPEN Incorporated, makers of the SafetyPAD suite of technology products for Emergency Medical Services, and FDM Software, a market leader in Public Safety enterprise solutions, have announced their formal partnership. The companies will collectively co-market and support each other's offerings to emergency services agencies through North and South America.
The Floyd County 9-1-1 Communication Center in Rome, Georgia, is implementing the Zuercher Technologies ledsCAD and ledsMapping solutions to upgrade their call taking and dispatching processes. The solutions will seamlessly integrate with existing ledsSuite records and jail management software that was recently purchased for the Floyd County Sheriff’s Office and Police Department.
It is difficult to faze 9-1-1 dispatchers. But there is one phrase that strikes terror in them, "We're upgrading!" This installment of From the Chair asks the question, "Is introducing the latest and greatest technology really helping to do the job better?" To explore that question the article focuses on the CAD.
German Federal Police Select Intergraph Planning & Response for emergency preparedness & response operations
German Federal Police, one of Europeâ€™s largest police forces, has selected Intergraph Planning & Response to manage planned and unplanned major events. The software integrates seamlessly with the agencyâ€™s existing Intergraph computer-aided dispatch (I/CAD) suite and facilitates effective support and analysis for emergency preparedness and response operations.
After a thorough evaluation process, Harris County, Texas has signed a contract with Tiburon to provide an enhancement to their law enforcement agencies' mission critical computer systems including the County's Computer Aided Dispatch (CAD), Mobile Data and Records Management System (RMS) solutions.
The Highland Park (IL) Police Department is now offering residents a much more convenient and cost effective online alternative to filing a police report in person for minor offenses. Using solutions from New World Systems, the leader in public sector software, and Coplogic, Inc., the Police Department's Online Citizen Reporting System is improving the use of officer time and ensuring all stolen property is accurately reported and tracked.
How Scheduling Software Helps Achieve Higher Level of Efficiency
Intergraph will help public safety agencies transition to Next Generation 9-1-1 with the newest version of its industry-leading computer-aided dispatch software. I/CAD 9.3 leverages next-generation communications in the public safety answering point (PSAP), improves mobility and safety of field personnel and reduces the time and cost for new technology deployments.
Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, has announced Beware, the latest tool in public safety intelligence designed to quickly alert responders to potentially deadly and dangerous situations while en route, or at the location of a scene.
Intrado Inc. has announced a special next-generation 9-1-1 (NG9-1-1) services offer to help public safety answering points (PSAPs) respond to citizen expectations and better protect lives and property. Public safety agencies now have a flexible, fast and cost-effective solution to launch NG9-1-1 in their communities - the Intrado Advanced 9-1-1 JumpStart bundle. With the JumpStart bundle, PSAP directors can, for the first time, decide how and when to implement NG9-1-1 services that meet...
Intrado's THOR Shield Mobile Emergency Communications Program Provides Operational Continuity for Public Safety Agencies
Intrado Inc.has launched THOR Shield, a first-of-its-kind mobile emergency communications program... Equipped with the most advanced public safety technologies available, THOR Shield offers strategic incident pre-planning, professional on-site deployment, technical expertise, logistics support and 9-1-1 communications technologies to agencies of any size and budget.
Tiburon, Inc., a leading provider of integrated public safety solutions and an affiliate of The Gores Group, has announced the appointment of Jonathan Huberman as interim President and Chief Executive Officer. Mr. Huberman currently serves as Tiburon's Board of Directors Chairman and is Managing Director at the Gores Group -- Tiburon's primary investor. Huberman replaces Michael Bealmear who has served as Tiburon's President and CEO since 2011.
The Dallas Fort Worth Metroplex and extended region is home to upwards up 8 million people. The 16-county region that comprises North Central Texas is both a thriving business and agriculture hub. 9-1-1 dispatchers are as likely to coordinate response to a police chase on a busy, multi-lane freeway as they are to a call about cattle blocking a two-lane road.
Knox County Emergency Communications District (KCECD) in Knoxville, Tennessee, has selected Intergraph to provide its computer-aided dispatch (I/CAD) and Mobile for Public Safety (MPS) software, as well as next-generation 9-1-1 technology partnering with Intrado, to consolidate and improve its multi-agency dispatch.
The City of La Mesa (CA) Police Department is upgrading their public safety software and technology to enhance emergency response. The Police Department has selected New World Systems' integrated suite of Aegis Public Safety applications to replace an older hosted system that is no longer meeting the City's needs.
The Lancaster, S.C. Police Department has selected New World Systems integrated suite of Aegis Public Safety software applications to modernize emergency response. The new software will help reduce emergency response times and allow the City to easily share critical public safety information with the Lancaster County Sheriff's Office.
The beach community of Lavallette, Nwe Jersey, has selected Spokâ€™s 9-1-1 call center solution for its new police headquarters. The police department picked Spok to provide the foundation for its 9-1-1 community response because of its scalability, the ability to use off-the-shelf equipment, and rave reviews from other users, said Lavallette Police Chief Colin M. Grant.
eCrash Simplifies Accident Reporting at No Charge to Law Enforcement Agencies. LexisNexis Risk Solutions has reached an agreement to integrate eCrash, an electronic crash report management system, with InterAct RMS. The combined solution is available now to all InterAct law enforcement customers.
Law Enforcement Barcode Equipment & Inventory Manager Software. Dynamic Systems, Inc., a Redmond, Washington software developer specializing in data collection applications has announced a low cost equipment and inventory manager for law enforcement agencies based on bar code technology.
Locution Systems & City of Roanoke (VA) Complete Deployment of Fire Station Alerting & Automated Dispatching System
Locution Systems' CADVoice fire station alerting and automated dispatching system will be running in Roanoke's 16 fire stations, as well as over the radio system. The City of Roanoke also implemented specific fire station alerting technologies in the fire stations to speed up response times, including unit status indicator devices and LED reader boards which are programmed to display unit status and dispatch information as 9-1-1 calls come through specific stations.
A new public safety software system will be the key component to a cost-saving public safety consolidation project for Macomb County, Michigan. The Macomb County Sheriff’s Office has selected New World Systems to implement Aegis Public Safety software and bring the Sheriff's Office, Clinton Township Police and Sterling Heights Police together on the same system at the new Macomb County Operations Center.
Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, has announced the upgrade of call-handling equipment for 41 emergency call taking positions in four separate public safety answering points for Maricopa Region 9-1-1 in Arizona.
Marin County Sheriff's Office returns as Airbus DS Communications customer with install of NG9-1-1 system
The Marin County (CA) Sheriffâ€™s Office marked a new chapter with its move to a new, expanded call center and its return to the Airbus DS Communications VESTA 9-1-1 solution after years of using another system. Lee Ann Magoski, Marin County Sheriff's Office Communications Manager, says there are many things about the VESTA 9-1-1 solution that made it the right choice for them including the ability to customize the user interface...
Matrox Graphics Inc. has announced Matrox MuraControl for Windows video wall management software to configure, operate, and otherwise take full advantage of video walls powered by Matrox Mura MPX Series output/input boards.
To ensure that police and emergency medical services in Minneapolis and Hennepin County arrive on scene as quickly as possible, the Minneapolis Emergency Communication Center and the Hennepin EMS Emergency Communication Center have deployed a new system that monitors every 9-1-1 call in real-time.
The basic desire to leverage the technology of the mobile phone for emergency alert systems, in its simplest form seems blatantly obvious, until, upon further exploration, a plethora of complexities arise.
Los Angeles-based company, MobileTrec, has launched SafeKidZone, a mobile personal security network based on a mobile phone application that places a "Panic Button" on kids' cell phones which can rapidly connect to 9-1-1.
Matrox Graphics Inc. has announced a new software release for the Matrox Extio F2208 dual-monitor and Matrox Extio F2408 quad-monitor KVM extenders. The comprehensive package enables a variety of new multi-display configuration opportunities that includes support for two PCIe interface cards, main units and Extio F2408E Expander boxes to drive up to 16 displays - plus keyboard, mouse, audio and up to eight additional USB 2.0 ports - at a distance of up to 1 km from a single PC.
The Muskogee City/County Enhanced 9-1-1 Trust Authority (OK) is implementing new technology that will enable information sharing and improve communication between all county public safety agencies. The Trust Authority recently signed a contract to license New World Systems' Aegis Suite of Public Safety software on the Microsoft platform to replace multiple disparate systems at public safety agencies throughout Muskogee County.
Call if you can, Text if you can't! 9-1-1 is in the news with FCC requirements to implement text to 9-1-1. 9-1-1 Trainer.com, a company of 9-1-1 educators, along with Adacel Corporation, a leading developer of advanced simulation and control systems for aviation and defense, announce the release of 9-1-1 Reality PLUS Training Simulator.
Esri has launched a new enterprise licensing program designed to make acquiring Esri technology easy and affordable for small public safety agencies. The Small Public Safety (SPS) Enterprise License Agreement (ELA) gives fire, law enforcement, corrections, probation, and emergency management departments the same benefits that larger organizations have realized from traditional Esri ELA programs. Created for agencies in the United States serving populations of 100,000 or fewer, the SPS ELA...
New Multimedia Toolkit Helps Local Governments Integrate 3-1-1 Disaster Response and Recovery Systems
ICMA, the International City/County Management Association, and the 311 Synergy Group have announced release of a new multi-media DVD toolkit, "Integrating 311 into Disaster Response & Recovery." The kit is designed to assist local governments in better using their 311 or CRM (constituent relationship management) systems to share information with the public in the event of an emergency.
New Raytheon mobile application allows first responders to use PCs, tablets and smartphones as "virtual radios"
Raytheon Company has developed a mobile application for PCs, tablets and smartphones that allows first responders to interact and communicate without the use of land mobile radios (LMRs). As a part of Raytheon's Interoperability Communications Suite, this new mobile application allows authorized personnel to use tablets and smartphones as "virtual radios."
NICE Systems has announced the introduction of its new release of the NICE Inform multimedia incident information management solution. The new release of NICE Inform builds on NICE's advanced capabilities by giving security control centers and Public Safety Answering Points (PSAPs) the ability to integrate text, video and voice recordings from third party capture platforms into holistic incident timelines. This differentiating technology reinforces NICE's support of Next Generation 9-1-1 and...
Using iPad mobile devices, emergency preparedness officials and first responders participating last month in the Federal Emergency Management Agency’s National Level Exercise 2011 (NLE-11) were able, for the first time, to make use of a new, science-based software tool from Sandia that allows them to view and modify accurate models of building damage and other post-event disaster effects.
This increased safety comes from the decision to use New Worldâ€™s Aegisâ„˘ Public Safety Software Solutions, according to Lancaster Countyâ€™s Director of Public Safety Communications Chris Nunnery. The communications center licensed New Worldâ€™s Computer Aided Dispatch (CAD) while the Lancaster County Sheriffâ€™s Office licensed Corrections Management, Mobile Messaging, and Police Records.
New World Systems announces the release of Aegis11.2 Suite of Public Safety Software. Public safety agencies and first responders will benefit from this enhanced integration with Esriâ€™s latest advancements in Geographic Information Systems (GIS). This evolution in situational awareness and GIS, which is built upon Esriâ€™s ArcGIS Server Advanced Enterprise and ArcGIS run-time platforms, empowers agencies...
New World Systems Helps Kansas City (KC) Public Safety Agencies Increase Availability and Efficiency
Public safety personnel in Kansas City, Kansas soon will provide residents with greater availability by using New World Systems Aegis Public Safety Software Solutions. The Unified Government of Wyandotte County in Kansas City, KS will implement Aegis solutions including CAD for Law Enforcement, Fire & EMS, Mobile Enterprise with mobile messaging, field reporting, AVL, and Records Management.
New World Systems improves emergency response for large and multi-jurisdictional 9-1-1 Dispatch Centers
New World Systems, a leader in public sector software solutions, offers a new enterprise solution that enhances communication and provides more access to information. The solution, Aegis Computer Aided Dispatch (CAD) Enterprise.NET, is highly reliable, highly scalable and easy to use, enhancing dispatch for Law Enforcement, Fire and EMS.
Grants Pass Department of Public Safety and Josephine County 9-1-1 Agency (OR) have partnered to replace antiquated dispatch and records management systems with modern technology and integrated solutions from a leader in public sector software. The partnering agencies signed a contract to license New World Systems' Aegis Suite of Public Safety software on the Microsoft platform. The new software will increase efficiency, improve communication and enhance the effectiveness of officers in the...
The Cortland County Department of Emergency Response and Communications in New York has chosen Spillman Technologies for its Records Management System (RMS), Computer-Aided Dispatch (CAD), Jail Management Software (JMS), and mobile software.
NICE Inform Crosses the 3,000 Mark: Flagship Public Safety Solution Achieves Milestone for Worldwide Deployments
NICE Systems has announced that it has surpassed a milestone of 3,000 worldwide systems deployed for NICE Inform, the company's flagship solution for managing multimedia incident information. Now in its seventh generation, NICE Inform has been widely adopted by emergency service centers around the globe to consolidate multimedia data for comprehensive analysis and insight.
NICE Systems Ltd. has introduced NICE Situator for public safety. The solution builds on NICE's leading Situation Management capabilities in the security sector to help public safety operations enhance emergency preparedness, improve situational awareness and streamline incident response.
Three public safety agencies in Okeechobee County, Fla. will utilize a shared Spillman system in an effort to better serve the community. The Okeechobee County Sheriff's Office and Okeechobee County Fire and Rescue Department are joining the Okeechobee Police Department in using Spillman Technologies' fully integrated products for their community's needs.
The Ozaukee County (WI) Sheriff’s Department flipped the switch to release the live Phoenix software suite to fulfill their public safety needs. Home to a population of 87,000 residents and 215 sworn officers, Ozaukee County is now utilizing Phoenix Computer Aided Dispatch, Law Enforcement Records Management, WDA Mobile, Citizen Services Program (CSP), and soon, Corrections Management Software.
The Pasco County, Fla., Emergency Communications/9-1-1 Center recently upgraded its emergency call centers to the next generation 9-1-1 (NG9-1-1) call processing solution, Sentinel Patriot, and management information system (MIS) solution, Aurora, from emergency communications leader PlantCML, an EADS North America company, through communications system provider, AK Associates.
Plant Equipment Inc., dba PlantCML, an industry leader in mission critical communications, has announced its official name change to Cassidian Communications, Inc.,an EADS North America company. As the largest and most trusted source of mission critical communications in North America, Cassidian Communications is leading the way in standards-based 9-1-1 call center applications, notification solutions and services and P25 land mobile radio networks. Over the last several years, the company...
PowerPhone, Inc., a leading provider of emergency communications training and technology solutions, has been awarded by the US Patent and Trademark Office patent number 7,978,826, entitled "Response Advisor for a Call Handling System." The embodiment of the patent, PowerPhone's Total Response Computer Aided Call Handling (CACH) software, is an application which provides a series of scripts for use by 9-1-1 dispatchers to standardize the emergency call intake process and compile, into one...
PowerPhone, Inc., a leading provider of 9-1-1 call handling systems, has been awarded a "gold" Connecticut Quality Improvement Award (CQIA) Innovation Prize for their flagship Total Response system, which combines 9-1-1 dispatcher training, tools and accreditation.
InterAct, a leading provider of incident response and emergency management software and solutions, has successfully deployed a modern Installation Emergency Management (IEM) and Force Protection solution at the Presidio of Monterey (POM). The solution consists of Computer Aided Dispatch (CAD), Mapping and Mobile capabilities that modernize a series of previously manual systems.
ProQA Paramount marks a significant point in the advance of PDC software. Released this year, ProQA Paramount is more than the next step up the mountain in a long line of Priority Dispatch Corporation software used in more than 1,500 control rooms worldwide.
The City of Vineland, New Jersey is now utilizing ProPhoenix Public Safety Software. With a population of over 60,000, this large jurisdiction needed public safety software that could help them achieve their maximum public safety potential.
Protocols have become an integral part of modern day, emergency dispatch operations. Protocols reduce variance, ensure a continuity of care, reduce liability, standardize response decisions, and provide a basis for performance measurement and quality improvement efforts. It's no wonder that protocol use has become a rapidly growing standard in a discipline that has, historically, been fraught with inconsistencies in call receipt, processing, interrogation, instruction, and dispatch.
RadioMobile's turnkey installation of its newest offering IQ CAD Security dispatch software marks a new milestone in its quest to provide end-to-end dispatch and tracking solutions to public safety, security & fleet management operations. Providence Health & Services, Oregon region's Security services division uses "IQ Secur-CAD" towards dispatch, tracking and management of security personnel with affiliated hospitals and clinics. The software utilizes Microsoft SQL Server over a...
As a product lifecycle evolves, the agency will struggle to keep the system operational amid ever increasing annual maintenance costs. An aging system also suffers from "support deterioration" because older systems become more difficult and costly to maintain over time. To extend the lifecycle of a product, even though defects become more frequent and severe as the product ages, vendors will add functional capabilities called "life cycle extenders" ...
911-Inc., a leading provider of emergency call handling software and networking solutions has expanded its QuickResponse emergency call handling solution to include a Limited Edition version of the software for smaller PSAPs. New QuickResponse-LE provides affordable, IP based call handling solutions for small PSAPs
RedSky Technologies, Inc., the leading provider of automated E9-1-1 solutions, has announced that it has been awarded an Information Technology Schedule 70 contract by the U.S. General Services Administration (GSA), the procurement arm of the Federal government. The five-year contract allows for Federal customers to efficiently purchase the wide range of RedSky products and services.
OPEN Incorporated, makers of the SafetyPAD suite of software products for Fire and Emergency Medical Services, has been selected by the North Central EMS Cooperative (NCEMSC) as a preferred vendor for electronic patient care reporting services.
Avtec Inc. has announced that its latest software release, Scout 2.4, is now in controlled deployment to six customer sites. Scout 2.4 is a Project 25 (P25)-compliant solution that incorporates several elements that enhance connectivity capabilities, reporting, and the dispatchers' experience. With this release, Avtec introduces Scout with Frontier technology, a new software application that simplifies network deployment by eliminating multicast Internet Protocol (IP) traffic across wide area...
SCRA has released the newest version of their security software, Alastar. The application delivers situational awareness and provides a common operating picture for both public safety and corporate organizations.
SCRA has announced that its subsidiary, Software Solutions, LLC, entered into a reseller relationship with Panasonic System Communications Company of North America, a division of Panasonic Corporation of North America. Alastar, SCRA's situational awareness software, complements Panasonic's suite of hardware solutions.
Rave Mobile Safety, a leading provider of software safety solutions, today announced that Smart911 is now available to nearly 4 million users, across multiple municipalities and states through their Public Safety Answering Points (PSAPs). In its first year of availability, Smart911 has been deployed in over a dozen states and is making communities safer. Smart911 allows citizens to enter personal information online, which is then automatically available to a 9-1-1 call taker, in the event...
To ensure that police, fire and emergency medical services in Snohomish County have their fingers on the pulse of the community, the SNOPAC 9-1-1 has deployed FirstWatch to monitor in real-time the roughly 1,500 calls they dispatch each day (more than 600,000 calls in 2013).
Solacom Technologies has been chosen by service provider FairPoint Communications to implement, support and supply equipment for a next generation 9-1-1 solution for Maine's new state-wide public safety network. The system will serve more than 1,300,000 residents – making it one of the largest ESInets (emergency services IP networks) in the country in terms of population coverage.
The Albertville Police Department in Alabama will use new software from Spillman Technologies to share data with neighboring agencies and solve crimes that cross jurisdictional boundaries.
Spillman Technologies is marking 30 years of providing industry-leading public safety software to agencies across the nation. The company was founded in August of 1982, and serves more than 1,000 agencies in 37 states.
Locution Systems, Inc., a provider of advanced, automated 911 dispatching, fire station alerting, and fire station control technology, today announced that it has been commissioned to provide its CADVoice automated 911 dispatching system to the City of Spokane, Wash. and 19 other public safety agencies in Spokane County, Wash. Locution Systems will be providing the radio version of the CADVoice fire and EMS automated dispatching system to the City of Spokane and other agencies that comprise...
St. Clair County, Illinois has successfully upgraded to and deployed Tiburon CAD in the Company's secure-cloud computing environment. The success of the solution's deployment provided St. Clair County with confidence to add Tiburon Law RMS into the mix.
New software and technology from New World Systems is providing the Sterling Heights, Mich. Police Department with easy access to critical information that is enhancing investigations. On January 18, 2012, a masked man entered a Sterling Heights pharmacy attempting to get narcotics. After a brief struggle with the pharmacist the man fled, leaving behind a prescription bottle with a partial name, and a witness able to provide a vehicle description...
Stratus Technologies Bermuda Holdings Ltd. has announced that its wholly-owned subsidiaries Stratus Technologies Bermuda Ltd., and Stratus Technologies Inc., acquired the assets of Marathon Technologies Corporation, a privately held developer of application availability solutions based in Littleton, MA, including all of the intellectual property used in Marathon products.
The Shoshone County, Idaho, sheriff's office recently completed a successful installation of Zetron's highly touted MAX Dispatch system. From the accounts of those involved in the project, the system's streamlined design, reliability and ease of use are setting the standard for what a next-generation dispatch console should be.
Inner city gang thugs moving from the cities and literally raping, pillaging, and plundering rural America's smaller cities. Like locusts moving from one town to the next, leaving nothing but crime ridden and drug infested cities now mere shadows of their former selves in the wake of the gangsters leaving and those staying behind -- like enemy troops on occupied territory.
Three public safety agencies in San Juan County are utilizing a shared Spillman software system in an effort to better patrol Utah's biggest county. Last month, the Monticello and Blanding police departments began sharing Spillman data on a server hosted by the San Juan County Sheriff's Office. The system enables all three agencies to exchange instant messages, images, and name, vehicle, and property records.
Three agencies in Texas have purchased Spillman for its tight integration and searching capabilities. The Lampasas Sheriff’s Office, the New Braunfels Police Department, and the Greenville Police Department have each purchased Spillman systems for their Computer-Aided Dispatch (CAD), Records Management (RMS), and mobile public safety software systems.
Tiburon has announced its newest public safety software offering, IQResponse, a suite of components that were designed and built from the ground-up to be fully integrated... In parallel with Tiburon's IQResponse product announcement, the company has also announced its first IQResponse client, the Lubbock, Texas Police Department.
Tiburon, Inc., a portfolio company of The Gores Group and a leading provider of public safety software solutions, has announced several significant client go-lives and upgrades representing a strong start to 2014. Tiburon has been working closely with its clients in partnership to ensure the successful completion of both new system go-lives and major system upgrades. These clients, along with many contributors at Tiburon, are celebrating the success of their joint efforts:
Atrus, Inc, and the Town of Palm Beach have announced a new partnership aimed at saving lives in the Town with the addition of Atrus’ AED Link system. This new information system will assist 9-1-1 dispatchers in helping callers locate life-saving automated external defibrillators (AEDs) available near sudden cardiac arrest victims.
TriTech Software Systems, a leading provider of public safety and medical transport solutions, announces that Dane County has signed a contract for its VisiCAD computer-aided dispatch (CAD) and VisiNet Mobile data solutions...
TriTech Software Systems, a leading provider of Public Safety and Medical Transportation software solutions, has announced its acquisition of VisionAIR, a privately held company that specializes in providing mission-critical Computer-Aided Dispatch, Law and Fire-EMS Records Management, Mobile, Jail Management, Civil Processing and multi-agency data sharing solutions to public safety agencies primarily for the mid-tier market.
TriTech Software Systems Partners with Nlets to Introduce a Cloud-based Public Safety Intelligence Application
TriTech Software Systems has announced its strategic partnership with Nlets as its hosting services provider for TriTech.com IQ, the cloud-based version of its award-winning Inform IQ public safety intelligence solution. As the premier, trusted interstate justice and public safety data transmission network, Nlets provides a highly secure and reliable hosting facility for TriTech.com cloud-based services.
Verint Systems Inc. has announced a series of enhancements to its Impact 360 for Public Safety Powered by Audiolog software, the company's most robust workforce optimization solution specifically designed to enhance accuracy and performance in today's Next-Generation 9-1-1 emergency communications and public safety command and control environments. With these enhancements, the company is introducing robust incident reconstruction capabilities and support for a host of new requirements...
Washington Department of Fish and Wildlife Police Mark First Year of Live Operation with Integrated Public Safety Software System from CODY Systems
CODY Systems, an industry leader in integrated software solutions for real-time collection, analysis and sharing of critical data for public safety, law enforcement, regulatory enforcement and intelligence agencies, reported that as of Oct. 15, 2010, the Washington Department of Fish and Wildlife Police (WDFW) has marked its first year of live operation with a full implementation of CODY's integrated software suite, including Desktop Records Management and Mobile Records Management and Field...
Watertown, SD Consortium of Law Enforcement Agencies Select Zuercher Technologies to Provide Public Safety Software Upgrade
A group of law enforcement agencies in northeastern South Dakota have selected Zuercher Technologies to upgrade their public safety software system to ledsSuite. The agencies are all part of a regional law enforcement consortium and will have access to the new system and its benefits. These agencies include the Day County Sheriff's Office, Estelline Police Department, Hamlin County Sheriff's Office, Sisseton Police Department, Hayti Police Department, Webster Police Department, Codington...
After a competitive Request for Proposal (RFP) process, the Weber Area Dispatch 9-1-1 and Emergency Services District (Weber Area 9-1-1) in Utah has chosen Spillman Technologies for their Computer-Aided Dispatch (CAD), Records Management System (RMS), Jail Management Systems and mobile software. Weber Area 9-1-1 is a regional Public Safety Answering Point (PSAP) for Weber and Morgan counties and will host a shared system for 23 of the Weber and Morgan County public safety agencies that it...
Spillman Technologies recently welcomed its 1,000th public safety software customer, the Taylor County Sheriff's Office in Wisconsin. Spillman President and CEO Lance Clark said that achieving 1,000 customers is a huge milestone for Spillman.
Zetron, a leading provider of mission-critical communications solutions worldwide, has completed successful testing of its Advanced Communications (AcomEVO) system integrated with EFJohnson's Project 25 (P25) Console Subsystem Interface (CSSI) infrastructure. The testing confirmed that feature and functionality requirements specific to the CSSI standard have been met.
Zetron, a leading provider of mission-critical communications solutions worldwide, is unveiling its new MAX Call-Taking system at the National Emergency Number Association (NENA) conference and trade show in Minneapolis, MN, June 18-23, 2011. MAX Call-Taking is one of Zetron’s MAX Solution family of products, which includes the recently released and well-received MAX Dispatch System.
Zetron, a leading provider of mission-critical communications solutions worldwide, announced that it is partnering with Government Capital Corporation, a leader in public finance, to offer tax-exempt financing to help public safety agencies - such as 9-1-1 centers, fire departments, and city/county governments - purchase new equipment.