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There's hardly a person today who doesn't have a smartphone. At the touch of a screen, the world is in the palm of our hand, but 9-1-1 centers have unfortunately fallen behind in most technology advancements... With training advancements, new training methods and different skill sets must be utilized to succeed in this new advanced environment.
Broward County Sheriff's Office (BCSO) of Florida has selected BidSync to maximize the agency's solicitation, bid management, awarding and contract management. Using BidSync, the BCSO will be able to streamline solicitations and oversee the bid process through award. BidSync Source's powerful tools will save valuable employee time and will make managing bids and related documentation less cumbersome.
We subjected a number of suppliers and their products to exhaustive and thorough analyses, one of which was a 99.99% uptime requirement as a minimum standard for the total solution. The new industry-standard hardware and software products from the County's current vendors ultimately prevailed in the RFP process, with the added feature of virtualization. The Windows-based CAD system would run in virtual machines on fully redundant ftServer hardware from Stratus Technologies. The software...
Consolidated Dispatch Centers are not a new concept: some have operated successfully for more than 40 years. With this history of success, why does the idea of consolidation strike fear in the hearts of some police and fire chiefs but garner praise from others? This article focuses on misconceptions that create barriers to consolidating dispatch/communication center operations.
Contra Costa Regional Fire Comms Center Upgrades to NG9-1-1, Vesta 4 Solution from Airbus DS Communications
The Contra Costa Regional Fire Communications Center in Pleasant Hill, CA has upgraded its existing 9-1-1 equipment with the next generation 9-1-1 (NG9-1-1) Vesta 4 call processing solution from emergency communications leader Airbus DS Communications (formerly Cassidian Communications). The system was installed by Carousel Industries. Carousel Industries will also be the primary support and maintenance provider for this system.
NG-911, Inc. is pleased to announce that the Counties of Southern Illinois (CSI) has completed the first regional project in the state of Illinois to take live traffic over the first IP-based, "i3 Next Generation" emergency communications system, in Illinois. The designation of "i3" means this system has state of the art design and configuration, resulting in an improved and more intelligent and reliable emergency communications system.
The design and construction of a public safety communications center is a complex process that requires several years to complete. What are some of the actors to consider in designing or upgrading a modern 9-1-1 facility in order to provide a functional yet comfortable and healthy work environment for an PSAP's staff?
Architects Design Group (ADG), headquartered in Winter Park, Florida announced the firm has completed the design of the $6.3 million, 26,200 square foot Lake County (FL) Emergency Operations Center (EOC) and Consolidated Dispatch Center. The structure is designed to withstand significant natural forces with redundant critical systems in order to ensure facility survivability.
The future model of law enforcement communications centers is on the verge of a paradigm shift, one which will vastly change the way dispatching services are provided. In the near future, your communications center will likely integrate cloud-based technology. To take advantage of the cloud for emergency communications, though, we must first understand the long-term benefits of cloud-based communications centers, have clarity regarding options for deployment, and work to obtain the tools...
Many American communities are facing unprecedented revenue losses and bleak economic futures. Communities across the country are searching for ways to save money while preserving and protecting services critical to the community - particularly the services provided by first responders. In the public safety arena, one option that is frequently discussed is the consolidation of 9-1-1 services. For the past 40 years, the consolidation of public safety 9-1-1 dispatching centers has been an...
Intrado Inc., a leading provider of 9---- technology solutions, has teamed with the Miami-Dade Police Department to begin the transition of one of the largest emergency communications centers in the United States to the next-generation of 9-1-1.
The King County Enhanced 9-1-1 (E9-1-1) Program Office and the Public Safety Answering Point (PSAP) Consolidation Steering Committee, which is comprised of local PSAP, police, fire, and emergency medical services representatives, have selected GeoComm Public Safety Consulting Services to provide a PSAP/9-1-1 dispatch center consolidation assessment of the King County E9-1-1 system
The Las Vegas Metro Police have stated that the technology that runs the county's 9-1-1 dispatch system needs to be replaced because it is too old to be properly maintained. Overhauling that system, however, could take more than two years, a prolonged process that Metro is telling the Clark County Commission leaves the valley susceptible to a "more serious, prolonged outage."
A new public safety software system will be the key component to a cost-saving public safety consolidation project for Macomb County, Michigan. The Macomb County Sheriff’s Office has selected New World Systems to implement Aegis Public Safety software and bring the Sheriff's Office, Clinton Township Police and Sterling Heights Police together on the same system at the new Macomb County Operations Center.
In August 2012, the Anderson County Emergency Services Division deployed Avtec's Scout radio dispatch consoles to control emergency communications across 780 square miles of mountainous terrain in the upstate region of South Carolina. Its service area includes more than 300 square miles of shoreline on Lake Hartwell and supports the region's nearly 200,000 residents.
The Harris County Office of Homeland Security & Emergency Management (HCOHSEM) exists to prepare and protect its residents from disasters of all kinds. During an emergency, HCOHSEM activates its Emergency Operations Center (EOC) to support and coordinate emergency operations, and to keep stakeholders and the public informed.
Kenton County Police and Covington Police Departments are consolidating emergency response operations with the help of New World Systems' integrated suite of Aegis Public Safety solutions. The shared software will help the Kentucky agencies improve multi-agency information sharing, enhance first responder safety and better serve county residents.
What has changed since that ill-fated day around the 9-1-1 Center? The 9-1-1 Center has relocated; it is no longer in the basement of the County Courthouse. It moved across the street to a newly renovated, modern, three story 10,000 square foot facility, that was already county property.
After moving into a new public safety complex in Lords Valley PA just 18 days before Hurricane Sandy struck, Pike County 9-1-1 had to hunker down and trust the recently installed Solacom next generation 9-1-1 system to function flawlessly as they responded to a month's worth of 9-1-1 calls in the two and a half days that the superstorm raged over the county.
The City of Portland and the Portland Dispatch Center Consortium (PDCC) have initiated a project with GeoComm Consulting Services to work on Portland area's Interoperable Communications Strategic Plans Update and Public Safety Answering Point Feasibility Study Project. The PDCC will receive the assistance from GeoComm to update the region's Interoperable Communications Strategic Plan (ICSP), developing regional standard operating procedures (SOPs), and determining the feasibility of...
As we become globally connected, we run the risk of becoming globally infected. The more our systems touch each other within the PSAP, the greater the potential for cross contamination. The new reality is that we, as an industry, need to pay as much â€“ if not more â€“ attention to cyber security as we do to keeping the front door locked.
Avigilon has just added Access Control Manager (ACM) 5.0 to its product portfolio, providing users worldwide with comprehensive security solutions that combine high-definition video surveillance and access control.
Simoco Upgrades Rutland Regional Emergency Communication Center with Simulcast System for Public Safety Services
Simoco Group and North American partner Beltronics has teamed up with Rutland Regional Emergency Communication Center (RRECC) to deliver a two-channel, three-site simulcast system for the public safety services in Barre, Oakham, and Rutland in Massachusetts - with a fourth site planned in Hubbardston later this year.
South Sound 911 officially welcomed the City of Puyallup as its newest member, solidifying the agencyâ€™s efforts to provide a unified, regional 9-1-1 dispatch center in Pierce County. South Sound 911â€™s Policy Board recognized the cityâ€™s membership at its Sept. 24 meeting, the first meeting where Puyallup Mayor John D. Knutsen attended as a board member.
Organizations with computer and telecommunication equipment may be exposing workers to risk if they don't have correctly specified, anti-static carpet that meets recent industry safety standards, according to Staticworx, the country's largest manufacturer of electrostatic discharge (ESD) flooring.
Staticworx Launches GroundSafe Initiative: Performs ESD Flooring Audits and Certifies Facilities that Comply with Anti-Static Flooring Standards
In an effort to help facilities protect their employees and electronic equipment through flooring that meets electrical safety standards, Staticworx Inc., North America's largest manufacturer of static-control flooring products and services, has launched a GroundSafe Initiative. Professionals from Staticworx will present Certificates of Compliance to companies that demonstrate they are protecting their worksites on three levels: electrical safety, static control performance, and...
In the tough economy, both the public and private sectors find themselves having to do more with less, without skimping on security. Fortunately, recent advances in physical security systems are helping to increase their safety and flexibility while decreasing cost. Take, for instance, the Garfield County Emergency Communications Authority which serves the emergency needs of 13 jurisdictions in the Colorado County, by supporting all types of citizen emergency 9-1-1 calls with dispatch...
The city of Columbus, Ohio is quickly becoming a role model of municipality security with its ongoing unification of access control for city buildings into one centralized location and its use of a fiber-optic network that saves money and helps increase public safety.