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9-1-1 Magazine: Managing Emergency Communications

Priority Dispatch

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Results - Topic: Emergency Medical Dispatching

9-1-1 Dispatchers Can Save More Lives by Coaching Bystanders in CPR

More people will survive sudden cardiac arrest when 9-1-1 dispatchers help bystanders assess victims and begin CPR immediately, according to a new American Heart Association scientific statement published in Circulation: Journal of the American Heart Association.

Accreditation and Quality Assurance

The first of a two-part series on Accreditation and Quality Assurance, Cory Friend, Accreditation Coordinator at PowerPhone, Inc., discusses the Accreditation process, including the agency self-evaluation. The components of a successful Accreditation process and the benefits to be derived will be explored. The second article will detail the importance of Quality Assurance to the Accreditation process and the steps necessary to implement an effective QA program.

EMS Systems: Have It My Way

Recently, I had the opportunity to assist an international security company with the task of developing an EMS system in Central America. While this company had experience in law enforcement deployment, they had not yet put together an EMS system so they sought advice from others to help design one for a location where EMS was virtually non-existent (with the exception of limited providers for private payers).

Evaluating Emergency Calls: Tools for Dispatcher Effectiveness

Public safety communications centers that record calls for compliance shouldn't overlook the usefulness of those recordings in evaluating dispatcher performance. That's a lesson learned from the call center industry, where recording and evaluation is widespread.

Fire Priority Dispatch System (FPDS) Version 6 Announced

Priority Dispatch Corp. has announced the release of Version 6 of the Fire Priority Dispatch System (FPDS). This comprehensive upgrade of the 9-1-1 fire calltaking and dispatch protocol features new Chief Complaints, new Post-Dispatch Instructions (PDIs), new Key Questions, and other enhancements to help reduce fire risk and loss and heighten responder safety.

National Groups Honor Founder of 9-1-1 Emergency Dispatch Protocol System

International Academies of Emergency Dispatch (IAED) co-founder Jeff Clawson, M.D., was recently presented awards from two national organizations in recognition of his contributions to Emergency Medical Services (EMS). Dr. Clawson said he felt very honored by the awards. "There's no greater tribute than the respect of your peers for work that has been both personal and rewarding," he said. "It says we believe in what you do. Your contributions have helped people in need."

Navigator Conference Provided A Myriad of Training Opportunities for Dispatchers and EMDs

"Taking the Challenge" was the theme behind this year's Navigator conference, held last month at the Marriott Waterfront Hotel in Baltimore, MD. From a record number of pre-conference attendees (282), educational tracks (15), individual sessions (91), and formal conference attendees (1,247) from all over the globe (13 countries), the fourth decade of emergency dispatch appears ready to scale future challenges brought on by technology and inevitable chieftains of change. Challenge will stay...

Priority Dispatch Releases ProQA Paramount

ProQA Paramount marks a significant point in the advance of PDC software. Released this year, ProQA Paramount is more than the next step up the mountain in a long line of Priority Dispatch Corporation software used in more than 1,500 control rooms worldwide.

Protocol Use in Emergency Dispatch: An Evolving Standard of Care

Protocols have become an integral part of modern day, emergency dispatch operations. Protocols reduce variance, ensure a continuity of care, reduce liability, standardize response decisions, and provide a basis for performance measurement and quality improvement efforts. It's no wonder that protocol use has become a rapidly growing standard in a discipline that has, historically, been fraught with inconsistencies in call receipt, processing, interrogation, instruction, and dispatch.

Protocols and Policies: The Necessity of Dispatcher Discretion

In early October, David Givot, a practicing attorney and former paramedic published an op-ed piece entitled "Humans vs. Toys: What Happened to Dispatch Discretion?" While investigation related to the story that prompted this article continues, Mr. Givot's missive probably stirred up more discussion than did the catalyst for the conversation... The article - and subsequent online conversations - can lead us down some interesting paths.

Quality Is Job 9-1-1

The state of quality control within our industry truly requires a case-by-case study. Some states have standards; others do not. Some agencies train; others do not. You get the point. Realistically then, quality must begin at home. But what do we mean by quality? What do we measure and how often do we measure it? And, more importantly, what do we do with the results?

Redefining the Human Machine Interface

Simultaneous auditory stimuli (e.g., radio and telephone transmissions) is a common occurrence within in the 9-1-1 communication center. Competition for the telecommunicator's attention and comprehension with receipt of two simultaneous verbal transmissions may result in critical information being missed or lost when switching between tasks. To better manage competing auditory activity, the telecommunicator needs a process to receive, analyze, and organize this activity in such a way that...

Solacom system to host second Alberta EMS dispatch center

Solacom Technologies has announced that the Guardian Public Safety call taking system installed over a year ago by Alberta Health Services is being expanded to host a second Emergency Medical Services (EMS) public safety answering point (PSAP) in Peace River to serve the northern region of the province.

The Emergency Doctrine: Doing the Right Thing

The Emergency Doctrine was created by human lawmakers who understood that if we are held to our normal standard of care during times when meeting such a standard is impossible, we may not act at all out of fear that we will do the wrong thing.

The Numbers Game: Are Score-Based QA Systems Truly Representative of Dispatcher Performance?

In a profession as critical - and criticized - as our contemporary 9-1-1 occupation, adherence to policies and procedures becomes extremely important. This is especially true for agencies that provide some measure of post-dispatch and/or pre-arrival instructions to callers, directing the caller to actively do something to stabilize a patient or begin to mitigate an emergency before the arrival of the dispatched first responders. Evaluating performance and compliance with protocols and...

The Problem with Quality

Quality Improvement (QI) is a relatively new concept in emergency communications. Called by many names, including Total Quality Management or Control, Quality Assurance, and Statistical Quality Control, among others, QI has existed in the modern era since post WWII Japan when quality experts like Dr. W. Edwards Deming and Joseph M. Juran helped to re-industrialize the war-torn country.

Tiburon CAD Awarded Priority Dispatch Corporation's Platinum Level Certification

Tiburon, Inc., a portfolio company of The Gores Group and a leading provider of public safety software solutions, has been awarded Priority Dispatch Corp's Platinum level certification for its industry-leading multi-agency, multi-jurisdictional Computer-Aided Dispatch System, Tiburon CAD, DispatchNow Edition.

 
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