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9-1-1 Magazine: Managing Emergency Communications

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Deputy Public Safety Dispatch Manager, City of Sugar Land, TX

The Public Safety Dispatch Department has an opening for a Deputy Public Safety Dispatch Manager. The primary responsibilities of this position include providing leadership and supervision for the Public Safety Dispatch Shift Supervisors. Develops and implements training curriculum. Identifies training needs and coordinates training activities.

Financial Management Analyst, North County Dispatch JPA (Rancho Santa Fe, CA)

Financial Management Analyst, North County Dispatch JPA (Rancho Santa Fe, CA)Comprehensive benefits package Application documents available on our website at: www.ncdjpa.org.

"Big 4" Wireless Carriers File First Quarterly Text-to-9-1-1 Reports, Deploy Bounce-Back Messaging

Pursuant to the agreement reached in December 2012 between NENA, Verizon, AT&T, Sprint, and T-Mobile, and APCO, the nation's four largest wireless carriers have submitted their first round of quarterly text-to-9-1-1 deployment progress reports.

"Can You Hear Me Now?" - Hearing Health & The Public Safety Telecommunicator

The art of listening by the dispatcher demands a high level of hearing. To do less would be an injustice to the dispatcher, the employer and the citizen who might only get one chance in a lifetime to call 9-1-1 for help! After many years in this field, I feel that the time has come to bring this deficiency to the forefront.

"In an Emergency, Twitter 9-1-1"

While 9-1-1 Centers gradually become more accustomed to using the Internet (governed by local protocol and SOPs to protect against misuse) as a valuable tool in its arsenal of information management resources, the use of these social networking services has until very recently been considered inappropriate...

"Intrado Beware" Integrates with Motorola Solutions' Intelligent Data Portal

Intrado, a leading provider of 9-1-1 technology solutions and a subsidiary of West Corporation, has announced the integration of Intrado Beware with Motorola Solutions’ Intelligent Data Portal, a mobile, cloud-based application that gathers contextual information from existing databases.

'Almost impossible' for firefighters to evade surprise attacks, says expert

Of all the scenarios firefighters train for, confronting a hostage-taker might not seem to be high on the list. Or suddenly dodging a sniper's deadly aim. But training and keeping calm apparently did come into play last Wednesday [Apr. 10] when four Gwinnett County (GA) firefighters became hostages while a gunman held off authorities. The situation ended with the firefighters free and the gunman dead at the hands of police.

000-ADS Temporary Hold

091101

The date was supposed to be our celebration, our moment to recognize to the efforts of 9-1-1 and emergency dispatchers across our nation. Instead, it became a day of incomprehensible horror. Most of us, if we weren't in the epicenter of the events, watched our TV screens with growing incredulity as those awful images engraved themselves with bloody clarity permanently upon our collective psyche.

091201+

For many, those events, especially those in Manhattan, seemed insurmountable, incredulous, impossible to respond to with any means other than chaos. But there was order in the midst of calamity, an appropriate response was mounted and managed, and diverse responders from many disciplines came together to aid each other. In this issue we focus on the days that followed, examining the aftermath and recovery that followed the dreadful hours of that unforgettable day.

10-year-old Massachusetts boy calls 9-1-1 to complain about mom telling him to go to bed

A 10-year old boy in Brockton (MA) called 9-1-1 on his mother on Weds night - not because of an emergency but because he didn't want to go to bed.

17th Annual GIS/CAMA Technologies Conference

17th Annual GIS/CAMA Technologies Conference Albuquerque, New Mexico March 4-7, 2013 Emergency Response Professionals

1988 Honda G11 500 Bike

1988 Honda G11 500 Bike to a good and responsible person at no cost. Please contact brickwillis@Gmail.com.

2 New Programs for Law Enforcement Training: The Traffic Stop / Suspicious Activity Reporting

2-Alarm Fire Destroys Cupertino (CA) Home

On Monday, May 23, 2011 just after 8:30 AM, units of the Santa Clara County (CA) Fire Department responded to reports of a garage fire in the 800 block of Rose Blossom Drive in the city of Cupertino. Upon their arrival firefighters were confronted with heavy smoke and fire showing from a one-story single family dwelling.

20 Years Ago Today, LAFD Remembers 'Civil Unrest'

Today marks 20 years since the 1992 Los Angeles Civil Unrest, often referred to as the "L.A. Riots," where rampant arson, looting, assault and murder occurred over a six day period in the greater Los Angeles area. Approximately 3,600 fires were set, destroying over 1,000 structures and flooding 9-1-1 fire calls. Property damage reached roughly $1 billion, over 50 people died

2013 PSAP Survey: Stratus Talks About the Results

Late last year Stratus created a 19-question survey that featured questions on call volume, staffing, next-generation 9-1-1 plans, use of virtualization technologies, system outages and more. With the Survey completed and results analyzed, 9-1-1 magazine interviewed Dave LeClair, Senior Direct of Strategy & Product Management for Stratus Technologies, to detail the results they found - and what they mean to PSAP technology and operations for 2014.

2014 California Mobile Command Center Rally a Success in Sacramento

In cooperation with the California Governor’s Office of Emergency Services (Cal OES) and the Northern California Chapter of APCO Int’l (NAPCO), the California Fire Chiefs Association (Communications Section - Northern Division) hosted its 6th Annual free mobile communications/command vehicle rally on Wednesday May 7th in Sacramento. The event was held at the City’s north Corporation Yard. More than 30 mobile command vehicles of all shapes and sizes attended the annual event...

21 agencies purchase Spillman, 56 expand systems, in Q3

21 public safety agencies purchased software from Spillman Technologies for the first time during the third quarter of 2013, joining the more than 1,000 public safety agencies in 37 states nationwide already using Spillman software. In addition to the new agencies, 56 agencies expanded their existing Spillman systems.

22 agencies purchase Spillman, 62 expand systems in Q2

22 public safety agencies purchased software from Spillman Technologies for the first time during the second quarter of 2013, joining the more than 1,000 public safety agencies in 37 states nationwide already using Spillman software. In addition to the new agencies, 62 agencies expanded their existing Spillman systems.

24 Hours in the ER Coming to TV

This Fall, BBC AMERICA unveils a major new 14-part observational documentary capturing the daily life-or-death dramas that take place in one of London's busiest Emergency Rooms. Filmed by a BAFTA-winning team, around the clock over 28 days, with 70 specially rigged remote cameras, 24 Hours in the ER tells the intimate, emotional stories of the patients needing urgent medical attention and follows up with those lucky enough to recover to hear of life post-ER.

25 agencies purchase Spillman, 59 expand systems in Q3

Twenty-five public safety agencies purchased software from Spillman Technologies for the first time during the third quarter of 2012, joining the more than 1,000 public safety agencies in 36 states nationwide that already use Spillman software. In addition to the new agencies, 59 agencies expanded their existing Spillman systems.

25 Years of 9-1-1 Magazine

This last winter marked the 25th Anniversary of 9-1-1 Magazine - a quarter century since this independent journal first saw the light of print and paper. And while it has somewhat reluctantly left its printed origins behind in favor of the light of modern electronically pixilated e-publishing on the World Wide Web, its inherent mission statement hasn't changed all that much...

41 agencies purchase Spillman, 72 expand systems in Q2

Forty-one public safety agencies purchased software from Spillman Technologies for the first time during the second quarter of 2014, joining the more than 1,200 agencies in 40 states nationwide already using Spillman software. In addition to the new agencies, 72 agencies expanded their existing Spillman systems.

4G 9-1-1: It's APPed To Get Interesting

The proliferation of new applied data resources and new applications is going to be an impact of incredible proportion for E9-1-1 since Wireless E9-1-1. This will affect our systems in network, hardware, software, administration/management, training, and funding... 4G refers to the fourth generation of cellular wireless standards... a comprehensive and secure IP-based solution, high usability for any technology...

4th Annual No. Cal. Public Safety Command Van Rally

4th Annual No. Cal. Public Safety Command Van Rally, May 31, 2012, Rancho Cordova, CA email editor911magz@gmail.com. The event will gather together a wide variety of mobile command and communications units from around California in order to demonstrate the capabilities and operability of local and regional mobile assets to support incident management, 9-1-1 Center back-up, featuring public safety resources and specialty vehicle and communications support vendors.

5 Years Later: Ground Zero, Grants, & Great Intentions

The attacks and subsequent loss of responders helped to once again elevate the public's respect of the entire Fire Service. But with great respect comes great responsibility and five years later some agencies have found that the greater the height, the greater the fall as the "mileage" gained after 9/11 has come back to haunt them in many ways never imagined.

5th Annual California Mobile Command Center Rally a Success in Sacramento

The Fifth Annual California Mobile Command Center Rally took place on May 8th in Sacramento. With 30 state-of-the-art mobile command and communication centers of all shapes and sizes, from law enforcement, fire, EMS, military, utility companies and other support agencies, this year's open-vehicle display focused on interoperability, networking, and the interactive capabilities of diverse disciplines in major incident command and coordination.

7 Traits Of A Chaotic Workplace - And 7 Great Resources For Overcoming Them

9-1-1 Communications Center teams work like well-oiled precision tools when a critical call comes in or the phones and radios are swamped on a full moon Friday night. But we often hear that teamwork comes to an abrupt halt when it comes to getting along or to be a team off the phones and radio. Here are 7 Deadly Habits and 7 Useful Tips for more teamwork off the phones and radios and 7+ recommended eBooks for your professional library, independent learning, or In Service Training.

9 1 1 Association Praises FCC Move on Robocalls

The National Emergency Number Association (NENA) has praised an FCC action aimed at decreasing the incidence of telemarketing "robocalls." ...The rulemaking, announced February 15th, would not allow PSAPs to stop informational, charity, or political calls, however. "This is a great first step, and we hope the FCC and Congress will follow it up with the changes needed to ensure that all telemarketing calls to PSAPs become a thing of the past..."

9 Harris County (TX) PSAPs Deploy Significant Upgrade to Tiburon CAD/RMS/Mobile

Tiburon, Inc., has announced the successful go-live and completion of a major law enforcement system upgrade project at Harris County, Texas.

9-1-1 & Tech Industry Experts Successfully Test 21st Century 9-1-1 Capabilities & Features

Last week, representatives from more than two dozen public safety service providers came together for ICE-8 (8th Industry Collaboration Event) to test the features that would enable 9-1-1 centers across the country to keep pace with consumer technologies and introduce multimedia "call" capabilities, allowing text, images, and real-time video to be sent from those in need of emergency assistance directly to 9-1-1 call takers.

9-1-1 Administrator - St Helens, Oregon

The Columbia 9-1-1 Communications District, in St. Helens, Oregon, is recruiting for qualified applicants to fill the Administrators position

9-1-1 Communications Operator - Hawthorne, CA

9-1-1 COMMUNICATIONS OPERATOR The South Bay Regional Public Communications Authority, a government agency located in the City of Hawthorne, CA, seeks 9-1-1 Emergency Communications Operators. Starting salary $4,405.05 to $5,846.88 per month. Applications and information can be accessed at www.rcc911.org or call (310) 973-1802 X222. Applications must be submitted by April 13, 2012.

9-1-1 dispatcher handles call on son's drowning

Surely an emergency dispatcher's worst nightmare is handling a call involving their own family. Illinois 9-1-1 Dispatcher Tracy Wilson experienced just this on June 17th when she took a call for a water rescue at the Rock Cut State Park after a canoe tipped over. After handling the call and getting rescuers on the way, Wilson received a cellphone call informing her that the victim was her son, 17-year old Mitchel Krause. He had been in the canoe when it tipped over on Pierce Lake and was...

9-1-1 Dispatchers Can Save More Lives by Coaching Bystanders in CPR

More people will survive sudden cardiac arrest when 9-1-1 dispatchers help bystanders assess victims and begin CPR immediately, according to a new American Heart Association scientific statement published in Circulation: Journal of the American Heart Association.

9-1-1 Education Month Recognizes Nation's Unsung Heroes

NENA, The 9-1-1 Association, believes that April, also known as National 9-1-1 Education Month, marks the perfect time to say "thank you" to these local call takers for their selfless service. The month also presents an opportunity to get up to date on the challenges the 9-1-1 system faces.

9-1-1 For Sale: The Politics of the Public/Private Partnership

Overall, we've learned to deal, or at least make do with the technology, and the private firms seemed to at least offer some benefit to a unique niche in our population that we were under serving. Recently, however, there seems to be a new trend toward selling services with a broader appeal. But as appealing as they may seem to the public to whom they are marketed, some are raising questions within the 9-1-1 community...

9-1-1 Goes to Washington

9-1-1 Goes to Washington, NENA, annual public safety conference, 911, dispatcher, police, 911 operator. March 17-20, 2013 http://www.nena.org

9-1-1 Groundhog Day?

In the movie Groundhog Day, the main character wakes up every morning in the exact same place, at the exact same time, always having to repeat the same day - Groundhog Day. No matter what he experiences, he still wakes up having to repeat the day. Although he tries strategies to escape, nothing works; he still wakes up the next day to the same mess. I hear from many 9-1-1 leaders that their work to bring about 'positive lasting change' feels like Groundhog Day. So how can leaders...

9-1-1 Industry Alliance is Now The Industry Council for Emergency Response Technologies

The trade association originally founded as the 9-1-1 Industry Alliance (9IA) has announced its expanded role and new organizational name. The 9-1-1 Industry Alliance is now the Industry Council for Emergency Response Technologies, iCERT.

9-1-1 Industry Alliance to Partner with IJIS Institute

The 9-1-1 Industry Alliance (9IA) has joined with the IJIS Institute and an array of organizations involved in justice, public safety and homeland security to jointly harness the expertise of industry in working toward improved public safety and emergency services. As a member of the IJIS Institute's Alliance Partner Program, 9IA will collaborate with key practitioner organizations, national associations, other non-profit organizations, and universities.

9-1-1 Leadership Values

How important is a leader? What is the leader's role with negativity? What are the tools you can use to overcome this problem should it affect your Comm Center? What are the group dynamics of people who have no (or poor) leadership?

9-1-1 Legislation News: Laws Enacted During 2013

Would you like to know what kind of 9-1-1 laws were passed during 2013? Are you interested in finding out which states have updated their 9-1-1 statutes? A resource is now available to assist State and local PSAP Managers, 9-1-1 Authorities, legislators and local and regional officials nationwide in keeping track of legislative changes affecting 9-1-1 services. An aggregate list of key 2013 enactments has been posted on the 9-1-1 Legislation Tracking Database at NCSL 9-1-1 Legislative...

9-1-1 Magazine New Portal for No Cost 9-1-1 Training Programs

In a time when 9-1-1 agencies are clamoring for more training with less money 9-1-1 Magazine is proud to announce that high quality 30 and 60 minute training programs produced by the Law Enforcement And Public Safety Network (LEAPS.TV) will be available without cost and without registration on the 9-1-1 Magazine video portal.

9-1-1 Magazine Writer to speak at Emergency Media & Public Affairs Conference in Melbourne, Australia

Long-time 9-1-1 Magazine writer Nancy J Rigg will be a keynote speaker on Monday, 7th May at the Emergency and Public Affairs (EMPA 2012) Conference in Melbourne, Australia. Nancy Rigg, based in Camarillo, California, is a writer and filmmaker, editor, public safety consultant, friend and champion for water rescue training for rescue professionals. She has been called "the mother of swiftwater rescue."

9-1-1 Magazine Writer Nancy Rigg Nominated for National Award

9-1-1 Magazine writer Nancy Rigg has been nominated for Eagle Rare Single Barrel Bourbon's Rare Life Award for her tireless work campaigning for the development of a federally sponsored network of trained flood rescue teams.

9-1-1 Magazine: A History

In honor of our 25th Anniversary, take a walk with us through 9-1-1 Magazine's illustrious past!... 9-1-1 Magazine was the brainchild of publisher Jim Voelkl, whose family had owned Official Publications, Inc. (OPI) since 1945, publishing periodicals for, public safety and veterans associations and various other organizations. With numerous trade magazines serving the needs of the various components of public safety - Firehouse, Fire Engineering, American Fire Journal, Fire Chief, Police...

9-1-1 Mission Critical Training Event

9-1-1 Mission Critical Training Event The California Chapter of the National Emergency Number Association is pleased to present the 9-1-1 Mission Critical Training Event to be held at the Manchester Grand Hyatt in San Diego, January 22nd - 24th, 2013.

9-1-1 National Public Educator Forum Conference San Antonio, TX

9-1-1 National Public Educator Forum Conference San Antonio, TX , July 22-25, 2012 The 9-1-1 NPEF Conference is an annual conference aimed at 9-1-1 educators. The event features four days of industry-focused sessions and technical education with practical training on how to implement plans, learn innovative "tools of the trade", and make programs successful and cost effective.

9-1-1 Operations Continue Despite Lightning Strike to Lapeer County's Lifeline Dispatch Center

Electrical storms always cause an increase in emergency calls to 911 as trees are brought down, localized flooding occurs and buildings are hit. Nationwide these calls come in to dispatch centers where trained public safety specialists mobilize emergency services to protect lives and property. Lapeer County is no different. If dispatchers become disconnected from emergency systems it impairs their ability to make vital and timely life and death decisions: when a disaster or emergency strikes,...

9-1-1 Public Education infographic from THE CALL movie

Sony Pictures, in connection with the home video release of their movie THE CALL, has issued an "Everything You Need To Know About 9-1-1" infographic which may be useful for 9-1-1 and fire/law enforcement agencies to use in connection with their public education and crime/fire prevention programs.

9-1-1 Reality Training Station

9-1-1 Reality Training Station was created by Sue Pivetta and a team of educators and simulation experts around the "realities" of lab and classroom training and learning. Following her passion for simulation as an effective adult learning experience, Sue and her team combined the ability to practice multitasking, call taking, radio dispatching with a wide array of learning and instructional tools.

9-1-1 Resources & Links

9-1-1 Trainer Professional Pride Finds Value in Expansive New Web Site

Long-time 9-1-1 trainer and developer of 9-1-1 simulators for dispatcher training Professional Pride announces a newly revamped an expanded web site, and in the process has learned a lot about the value of the Web in better supporting clients as well as their business.

9-1-1, What Is MY Emergency? - My Journey Through PTSD

...I moved on with my life, and took my children with me to safety. Became ferociously independent. Felt wonderful. New life, new home, new job. My new job was as a 9-1-1 dispatcher. I knew that the job would be stressful, but I was an old pro at stress. Or so I thought. I had no idea the extent of stress that was heading my way...

9-1-1: An Emerging 'Hidden' Career

Why is it that Police, Fire and EMS in almost every community have college and High School criminal justice, fire science, or emergency medical training, but no such career training for 9-1-1 since every police, fire, or EMS agency has a corresponding number of emergency telecommunicators to hire?

9/11 A Decade Removed

I was asked by 9-1-1 Magazine Editor Randall Larson to express a few thoughts on the events of 9/11, and how we've changed, ten years later. I'd given the request quite a bit of thought; attempting to adequately describe where we stand today, a decade after the Twin Towers fell, appeared at first to be a fool's errand... like Shrek's life, 9/11 is really complicated, having dozens of 'layers,' depending on where you stood that day.

9/11 Moment of Silence - Update

Over the past few weeks I have had a number of requests for clarification of the 9/11 Memorial Message and for a potential script for local use. Here is some general information. Thanks for your interest and participation. Begin the memorial by the sound of a tone, or by whatever message protocol is used by your agency. Then broadcast the following: This is (fill in the blank) requesting a moment of radio silence in honor of those individuals, both sworn and civilian, who made the ultimate...

9/11 Patch Project Releases Second memorial Challenge Coin

The 9/11 Patch Project is in the process of producing its second memorial Challenge Coin which will be called the "9/11 343 Challenge Coin." Like the original, this coin will also be polished brass and measure about 1 3/4" round.

9/11/11: Ten Years Gone

For everyone of us who watched the towers fall and understood the loss not in terms of concrete and steel, but in the content of lockers to be carefully gathered and delivered to loved ones, and of roll calls to which there would never be an answer there will always be the question "have we done enough?"

911 CARES Spearheading support of dispatchers affected by Hurricane Sandy

Among the unsung heroes in the public safety response to and recovery from Hurricane Sandy are the emergency dispatchers who worked tirelessly behind the scenes, answering the thousands of 9-1-1 calls and coordinating the response to innumerable emergencies including huge fires in NYC and a myriad of emergencies in cities and towns large and small throughout the affected region. Many of these dispatchers lost their own homes in the devastation of the hurricane.

911 Datamaster Celebrates 20th Anniversary

911 Datamaster, a leading developer of mission-critical data management software is celebrating its 20th anniversary. Founded in 1993 by Lyle Krehbiel, 911 Datamaster provides software technology for the accurate and instantaneous validation of routing data used to locate emergency callers.

911 Enable Completes Successful Interoperability Testing

911 Enable, a leading provider of E9-1-1 solutions for IP telephony, reports that its Emergency Routing Service (ERS) has successfully completed interoperability testing with Acme Packet's Net-Net session border controllers (SBCs). This testing provides organizations with confidence that their critical 9-1-1 data will reach the ERS, without compromising the safety and integrity of their network.

911 Operator/Communications Dispatcher - Macon, GA

A 9/11 Memorial for Kennedale TX

The City of Kennedale Texas is collaborating with Chamber of Commerce member FWT, LLC in the construction of its 9/11 Memorial to commemorate those who lost their lives during the World Trade Center events, and the subsequent search and rescue operations. When it became known the Port Authority of New York was accepting applications from communities across the United States for recovered portions of the WTC for use in memorials, Mayor Bryan Lankhorst and others within the city, contacted the...

A Case For Quality Assurance

With the advent of either elective or mandatory certification of Telecommunicators (e.g. call takers and dispatchers), there is a definite need to be aware that to ensure a successful ongoing plan for this impact on E9-1-1 centers (PSAPs), rules should be adopted that institute quality assurance requisites for both the program itself as well as for the certified personnel. Without continued bench measures the program is but a shell of the desired intent of the operational need.

A Different Kind of CAD System Security Update: Best Practices in Legacy Migration

Call it ironic - but it wasn't funny. It was 2009, and a simple operating system security update took down the 9-1-1 call system we spent the past 19 months trying to migrate. Had this been in production, it would have put our city's 110,000 citizens at risk. Eight hours went by before we were able to roll back the update and get the code functioning again. Clearly this wasn't going to cut it.

A Hidden Benefit of Cooperative Purchasing: Vendor and Contract Management

There has been a lot of discussion about how cooperative purchasing and co-ops help the public sector save time and money. However, one little known advantage of purchasing through a co-op is vendor and contract management. Well-run cooperative purchasing organizations are active in managing contracts and vendor performance.

A Hybrid Wireless Location Solution Could Potentially Save More Lives

A primary reason to consider a hybrid technology solution for indoor E9-1-1 location is that the strengths and weaknesses of U-TDOA and A-GPS are remarkably complementary: A-GPS works best in rural and remote areas, while U-TDOA works best in suburban and urban environments. Working together, both technologies create the optimum solution for locating wireless 9-1-1 calls.

A Manager's Guide to Dispatch Chairs

Few things are anatomically further from yet closer to a telecommunicator's heart than his or her... well... er, seat. After all, even in jurisdictions that utilize adjustable consoles, chances are that a good portion of the shift is spent sitting down. And, with overtime and twelve hour shifts a daily reality for some, poorly designed or constructed seating can be a real pain in the; well, you get the picture.

A Matter of Perception

Public Perception and the 9-1-1 Dispatcher

A Model of Communications Interoperability

In 1934, the first Orange County (CA) public safety radio system was put on the air. KGHX was a one-way system, transmitting messages from headquarters to the field. The obvious problems with one-way communications prompted the "mobile radio" to be established just three years later.

A New Public Safety Complex for Artesia

The City of Artesia, New Mexico will soon open an $18.6 million Public Safety Complex. Located in the 3300 block of west Main Street (U.S. Hwy 82) in Artesia, the facility will provide 73,500 square feet of space in two stories, bringing together the Municipal Court, police station, main fire station, Eddy County Sheriff annex, NM Corrections Department Probation and Parole, and the New Mexico State Police field office. It's believed to be the only building of its kind in all of the...

A New Twist in Community Emergency Response Teams: Citizens as "Immediate First Responders"

When a disaster occurs, the government becomes quickly over-burdened with requests to handle simple emergencies - emergencies that every one of us should be able to handle on your own... Neighborhood Preparedness Solutions has launched a complete and thorough online source of information dedicated to the Immediate Responders' individual efforts. The goal is to encourage participation throughout community neighborhoods as well as to gain the cooperation within local government.

A-T Solutions Releases New Data Collection Toolkit for Counterterrorism Info Sharing

A-T Solutions Inc., an internationally recognized leader in counterterrorism based in Vienna, Virginia, is launching its Data Collection Toolkit, a suite of software tools that enable users to systematically collect, share, analyze and manage incident-related data.

About 9-1-1 MAGAZINE

Acadian Ambulance Streamlines Patient Care & Reduces O/T with Motion Computing Technology

Motion Computing, a leading global provider of mobile technology, announced that Acadian Ambulance, one of the largest private ambulance services in the US, is deploying F5t Rugged Tablet PCs across their fleet for mobile dispatch and electronic patient care recording. The Motion technology works seamlessly with Sansio HealthEMS software and Acadian's back-office systems to optimize EMT and paramedic field work.

Access 9-1-1: Anytime, Anywhere, Any Device

Since this month's issue historically appears in conjunction with the National Emergency Number Association's annual conference, I thought that it might be appropriate to discuss the new trademarked tagline that has become associated with NENA. On the surface, it's a pretty catchy tune; "Emergency Help - Anywhere, Anytime, Any Device." And granted, it does pretty much sum up the state of our business, and where we are most likely headed. But beyond the printed words, what does it really...

Accreditation and Quality Assurance

The first of a two-part series on Accreditation and Quality Assurance, Cory Friend, Accreditation Coordinator at PowerPhone, Inc., discusses the Accreditation process, including the agency self-evaluation. The components of a successful Accreditation process and the benefits to be derived will be explored. The second article will detail the importance of Quality Assurance to the Accreditation process and the steps necessary to implement an effective QA program.

Accreditation and Quality Assurance PART 2

The second of a two-part series on Accreditation and Quality Assurance, Cory Friend, Accreditation Coordinator at PowerPhone, Inc., discusses the importance of Quality Assurance to the Accreditation process and the steps necessary to implement an effective QA program. Friend's first article detailed the Accreditation process, including the agency self-evaluation, the components of a successful Accreditation process and the benefits to be derived.

Active Shooting Response: The Call Taker's Role

In every class I teach, I drive home the point that the first person on the scene of every crime, fire and medical emergency is the initial call taker. It's no different when the call for help involves an active shooting incident. When a frightened voice on the other end of the phone is looking for help, you are right on the scene. When the phones start to light up, will you be prepared?

Actress Halle Berry takes THE CALL as a 9-1-1 dispatcher in new movie

From movie director Brad Anderson comes a new film that is sure to intrigue 9-1-1 professionals. In a time where field responders seem to get all the glory in Hollywood moviedom, Anderson's new film, THE CALL, stars Halle Berry as a Los Angeles Police 9-1-1 dispatcher whose close call from a killer takes her from the console to the streets.

Ada County 9-1-1 Center Plans for the Future

There's hardly a person today who doesn't have a smartphone. At the touch of a screen, the world is in the palm of our hand, but 9-1-1 centers have unfortunately fallen behind in most technology advancements... With training advancements, new training methods and different skill sets must be utilized to succeed in this new advanced environment.

Addison, TX Selects Tiburon to Deploy Public Safety as a Service (PSaaS) Model

The city of Addison, Texas has selected Tiburon's integrated Tiburon CAD, Mobile, and Law RMS for its next generation solution. The deployment project includes 7 CAD licenses for the dispatch center, 26 mobile licenses for vehicles in the field, WebCAD and 75 law records system positions.

Addressing Address Data that Works for You

We rely on addressing in multiple, everyday situations - mailing, navigation, emergency response and others. Addresses are assigned to single and multi-family homes, apartment buildings, industrial and commercial structures, and government structures. In some areas, addresses are assigned to identify infrastructure facilities, such as communication towers, fire hydrants, utility poles, bridges, and boat ramps.

Addressing Diverse Human Behavior Issues in the New Era Of Multi-Layered Emergency Communications

The flood of new technology makes it easier than ever to reach out and communicate with someone, right? Think again. While it's true that communicating with "someone" may indeed be easier, achieving dependable communications with "everyone" on a moment's notice and in an emergency crisis is at least as much of a challenge as ever. So why is that?

Addressing Misunderstandings About Text-to-9-1-1: An Interview with NENA's Barbara Jaeger

The public's desire to contact 9-1-1 by the latest of communications technologies - SMS texting, in this case - has led to new technologies that allow callers to report crimes via text message to 9-1-1 PSAPs... The availability of this technology means that the 9-1-1 Centers are going to have to find a way to receive this new form of texted 9-1-1 call... 9-1-1 magazine recently interviewed Barbara Jaeger, ENP, President of the NENA Executive Board, about this important issue...

ADG Selected for Brevard County EOC Needs Assessment and Conceptual Design

Architects Design Group (ADG) was recently selected as the Architect of Record for the Needs Assessment and Conceptual Design of the new Brevard County Emergency Operations Center (EOC)... The new EOC will be a multi-agency coordination center including Emergency Operations, Sheriff's Dispatch and Fire Rescue Dispatch, and will help facilitate agency coordination and decision making during a natural or man-made disaster.

Advanced Laser Imaging Build On Their Metropolitan Police Service Experience To Develop New Policing Markets For 3D Laser Scanning

After eight years' working with the Metropolitan Police Service, the founders of Advanced Laser Imaging Ltd, headquartered in London, England, are now extending the scope of their world-leading expertise. Built on the latest laser scanning and photogrammetry techniques, the company's highly accurate, immersive, 3D environments have now been developed for a wide range of security-related applications, including crime investigation environment imaging and more efficient delivery of greater...

Advanced Wireless Video Surveillance System Help St Louis Rebuild & Reclaim its Neighborhoods

The city of St. Louis is launching a new initiative to make one of its most violent districts, the 21st Ward, a much safer place through a combination of initiatives. The goal is to bring the residents together to fight against crime and take back their neighborhoods. The city will be supporting these efforts by providing high-tech crime-fighting tools such as funding the installation of state-of-the-art surveillance cameras in key locations and working directly with the community to...

AdvanceLogic Conditioning Charger for Harris Radios

The AdvanceLogic Conditioning Charger is a versatile, tri-chemistry conditioning charger, designed for everyday use with Harris radios.

AdvanceLogic Drop-in Charger for IMPRES NI-CD, NIMH, OR LI-ION

The AdvanceLogic Conditioning Charger is a versatile, tri-chemistry conditioning charger, designed for everyday use with Motorola radios with IMPRES and non IMPRES batteries.

AdvanceTec 128 Bay Radio Drop-in Charging Solution

The Enterprise 3000 is a new space-saving system from AdvanceTec designed to manage and control Motorola APX rechargeable batteries while attached to the radios (or battery alone). The system will process up to 128 units with the same Master Control Unit.

Aeroflex 3920B Digital Radio Test Set for Automated Phase II Tests on Motorola APX Series Radios

Aeroflex Incorporated, a wholly owned subsidiary of Aeroflex Holding Corp., has announced additional test and alignment capabilities for Motorola APX Series Radios on the Aeroflex 3920B Digital Radio Test Set. The new test capabilities focus on Phase II Transmit and Receive tests.

Aeroflex announces full bi-directional Cat 6 LTE-A mobile handset test capability

Aeroflex Limited, a wholly owned subsidiary of Aeroflex Holding Corp., has announced that the 7100 Digital Radio Test Set provides LTE-A carrier aggregation testing at full Cat 6 data rates of 300 Mbps downlink and 50 Mbps uplink simultaneously for LTE-A in FDD mode, and now also supports carrier aggregation in TDD mode.

Aeroflex Introduces the 8800 Analog and Digital Radio Test Set

Aeroflex Incorporated, a wholly owned subsidiary of Aeroflex Holding Corp., has announced the introduction of the new 8800 Radio Test Set; a high performance, economical radio test system for Analog AM and FM; and Digital P25, DMR, dPMR, NXDN, and ARIB T98 technologies

AFCEA Homeland Security Conference

Homeland Security Conference "Working Together Today for a More Secure Tomorrow" February 22-24, 2011 Ronald Reagan International Trade Center Washington, D.C. The AFCEA Homeland Security Conference

After Derecho 9-1-1 Outage, Public Safety Officials Promote Landlines

Along with local public safety officials, Verizon Wireless presented a preliminary report to the Metropolitan Washington Council of Governments on this summer's derecho that resulted in a massive 9-1-1 outage of Verizon's 9-1-1 service across much of Northern Virginia... Public safety officials recommend more action by legislative bodies and regulatory bodies, like the FCC, to ensure each mobile carrier's 9-1-1 infrastructure and backup systems are fully functional through comprehensive audits.

Aftermath: Lakewood LODD

December 8, 2009, 0600 hours. McChord Air Force Base, Tacoma, Washington. All flights in and out were suspended at this busy Washington State Air Force base to allow almost 3,000 law enforcement vehicles onto the flight line. Row upon row of patrol cars, marked and unmarked, fire rigs, ambulances and motorcycles waited silently in the icy darkness . At 1003 hours, the first vehicles in the procession began ten miles of mourning to honor four Lakewood Police officers slain in one awful...

Agency Cooperation & New World Systems' Software Help Sheriff Quickly Nab Bank Robber Across State Lines

Minutes after the Cornerstone Bank in Fargo, N.D. was robbed, the Red River Regional Dispatch Center (RRRDC) and their five consolidated public safety agencies leveraged a shared radio system and New World Systems' multi-jurisdictional Aegis Public Safety Software to capture the suspect as he fled across state lines to Clay County, Minn...

Alabama DPS Chooses Terrain Analysis Package for RF Engineering

The Alabama Department of Public Safety (DPS) has selected the Terrain Analysis Package (TAP) from SoftWright LLC. The Communications Engineering group within the Services Division of DPS supports all aspects of law enforcement and disaster response within the State of Alabama. The TAP software selected by DPS will allow the Communications Engineering group to conduct vhf coverage studies, predict the reliability of VHF/UHF and Microwave Links...

Alabama PSAP Catches Prank Caller Using the Cassidian MIS Solution

The Morgan County (AL) Emergency Management Communication District (MCEMCD) recently utilized the Aurora management information system (MIS) solution from emergency communications leader Cassidian Communications, an EADS North America company, to correctly identify the source of a series of prank 9-1-1 calls.

Aladtec, Inc. Announces Branding Consolidation for public safety scheduling software products

Aladtec, Inc., the company behind the popular online employee scheduling and workforce management systems, EMS Manager, FIRE Manager, and Zanager, is rebranding and consolidating these products to simply...Aladtec. In addition to a different product logo, users will also notice a new and more modern interface on both the Aladtec desktop application and the mobile version.

Alameda County Sheriff's Office first in California to Partner with Public Safety Technology Company AlertID

AlertID and the Alameda County Sheriff's Office announced their partnership to make AlertID's free mobile app and online public safety information services available to all county residents beginning today. The Alameda County Sheriff's Office is the first agency in California to announce its partnership with AlertID, which will allow residents to receive the full range of AlertID apps and services at no cost to the public or the Sheriffs office.

Alert's RESPONDER CAD Interfaced To Locution's CADVoice

Locution Systems, Inc., which offers an advanced fire station alerting and automated 9-1-1 dispatching system for fire and EMS departments, and Alert Public Safety Solutions, which offers Computer-Aided Dispatch, Mobile Dispatch, and Records Management for public safety departments, has completed a software interface between the Alert PSS RESPONDER CAD system and Locution Systems' fire station alerting and automated 9-1-1 dispatching system.

Alvarion Installs Wireless Network for Public Safety Connectivity in City of Cleburne, TX

Alvarion partnered up with the City of Cleburne, Texas to Install Wireless Networks for Public Safety Connectivity... Currently, police vehicles patrolling the city use a laptop computer connected to the city's fiber network and information systems via a high speed wireless broadband card, such as an AirCard. The city decided to implement a private wireless network that would eliminate recurring charges and readily expand to other city services and public works as it continues to expand the...

Ambulance gets 'booted' while paramedics tend to emergency

About 4 p.m. Friday, Nov 30, New Orleans paramedics rushed inside the store for a man complaining of chest pains. When they loaded him inside the ambulance and prepared to transport him to the hospital, they discovered their vehicle had been booted by a store employee for parking improperly.

America Under Attack: Emergency Response in New York City

From the Archives: Everywhere 9-1-1 lines were jammed with worried callers. Fear and despair, failure of communication networks, even destruction of New York City's emergency management bunker in the World Trade Center resulted in confusion. Law enforcement, fire and rescue teams from the City and from neighboring departments worked together to respond to the emergency...

AmpliVox Introduces Radio Hailers That Maximize Emergency Management

AmpliVox Sound Systems is proud to introduce the groundbreaking Radio Hailer communication system, the most powerful, cost-effective, and versatile emergency sound system available. The innovative Radio Hailer is a vital tool for first and post response teams, especially in large emergencies that demand quick, clear communication from emergency personnel to operation leaders, team members...

AMR dispatcher receives national recognition

Ron Jacobs is among 80 ambulance personnel from 28 states, and the only Mississippian, to receive the Star of Life award this year. The award is presented by the American Ambulance Association and is one of the highest honors for frontline ambulance professionals, said Jim Pollard, a member of AMR's Stars of Life coordinating team.

Anaheim Dispatcher Hangs up Headset After 41 Years of Service

Lori Murphy has been a police dispatcher almost as long as the 9-1-1 Emergency System has existed. After 41 years of service, she is hanging up her headset for retirement to enjoy the good life. On December 19th, 2012, she answered her last 9-1-1 call during her final graveyard shift before signing off for the last time.

Analytics - Good Business For Public Safety

Voice and data analytics have been a positive influence in private business for years. This technology has proven to be a productive tool for improving customer service; recognizing trends improving products, productivity, customer needs and desires; and improving call handling by customer services representatives. Only recently has this technology been recognized as having potential in the Public Safety environment.

Analyzer/Conditioning Charger Products From AdvanceTec Industries

AdvanceTec offers a variety of Analyzing/Conditioning Chargers to keep your radios operable when you need them. AT2000 Single Bay Charger - The single unit charger/conditioner certifies your batteries and achieves maximum extended battery life. AR 45000 CPA Four-Bay Charger - A dual purpose unit, this can be used for everyday use as a charger/conditioner and periodically to analyze the current capacity of your battery.

Anderson Co (SC) Commissions Deployable Emergency Dispatch Vehicle with IP Dispatch Donation from Avtec

Having lived through a catastrophic lightning strike to their center, Anderson is taking steps to ensure the County always has a Plan B, all while watching costs carefully. A fully-equipped trailer, with generator, air conditioning, radio equipment, and an 8-position Avtec Scout dispatching system will be completed by summer. Once operational, it will support the ability to have a command center deployed, setup, and operational anywhere in the County within four hours.

Anger Management in the PSAP

Anger affects our bodies, our minds and our behavior. In can be like a toxin that can either help us or hurt us. Think of it like chemotherapy. If you have something bad happening to you and you have to deal with it, sometimes you need a stronger does of "something" to fight it. In the case of anger, you are reacting to something that has gotten out of control, or your old methods of dealing are no longer working so anger came to the rescue...

Another Fine Mess: Untangling the Web of PSAP Wiring

From our Nov/Dec 2008 issue: Anyone who says we're living in a wireless world has obviously never spent much time beneath the two by two carpet squares that hide what lies below. It is, after all, a scientific fact that if all the subterranean cabling were gathered from every dispatch center around the world and laid end to end, it would reach far past the edges of our solar system and into a distant galaxy.

APCO Australia 2013 Conference & Exhibition

APCO Australia 2013 Conference & Exhibition March 12-15, 2013 http://www.apcoaust.com.au/

APCO Canada

APCO Canada Conference in Winnipeg, Manitoba. The conference is designed with rich educational opportunities, exciting networking events and a tradeshow full of the latest technology and tools that Public Safety Communication Officials need. Nov 4-7, 2013

APCO Creates Broadband Committee

The Association of Public-Safety Communications Officials (APCO) International has announced the formation of its new Broadband Committee. The committee's primary function will be to review public safety broadband applications in use today and make solid recommendations to meet the ever changing need for mobile data and the future need for mission-critical voice capabilities.

APCO International Appoints Derek Poarch as Executive Director

The Association of Public-Safety Communications Officials (APCO) International has announced the appointment of Derek K. Poarch as executive director. Poarch comes to APCO International with more than 30 years of public safety experience, and demonstrated leadership in law enforcement and federal telecommunications policy.

APCO International Conference & Exposition

APCO International Conference & Exposition 2012 Aug 18-21, 2013 Anaheim, CA

APCO International Selects 2011 Horizon Award Winners

The Association of Public Safety Communications Officials (APCO) International has awarded both Salt Lake Valley Emergency Communications Center (VECC) and City of San Luis Obispo Communications Center with the prestigious Horizon Award for their proactive technologic achievements within the communications center and the public safety industry. APCO's Horizon Award recognizes the technological advancements of communications centers across the nation with the enhancement of voice and data...

APCO International's Emerging Technology Forums

APCO International's Emerging Technology Forums are designed to meet the needs of APCO members and public safety communications professionals interested in obtaining a specialized learning experience focused on emerging technologies and trends in public safety communications.

APCO Public Safety Broadband Summit & Expo


Public Safety Broadband Summit & Expo
 APCOs annual Public Safety Broadband Summit & Expo provides a forum for technology experts, policy leaders, industry partners, commercial carriers, and public safety professionals to discuss timely issues affecting the deployment of an advanced, interoperable, nationwide public safety broadband network.

APCO Rebrands MEDS Software as 9-1-1 Adviser

The Association of Public Safety Communications Officials (APCO) International's popular call-taking software recently underwent a rebranding. Now known as 9-1-1Adviser; the easy-to-use software interfaces with agencies' current Computer Aided Dispatch systems or stands alone to provide practical instructions for public safety telecommunicators.

APCO Western Regional Conference

FEB 29 - MAR 2 The 2012 APCO Western Regional Conference is being hosted by the Alaska Chapter of APCO. This is the first time this conference has been held in the Last Frontier and we're excited!

APCO Western States Regional Conference & Exposition

APCO's Women in Public Safety Communications Leadership Conference

APCO's Women in Public Safety Communications Leadership Conference was held on April 13-14 in Orlando, Fl. The conference is an opportunity for women in public safety industry leadership positions to connect and become resources for each other. During the two-day event, speakers focused on career development and national public safety issues.

Apr 19th & Sept 11th: What have we learned?

It has been ten years since the worst terrorist attack on the United States. It has been sixteen years since the worst Domestic Terrorist attack in Oklahoma City. These two incidents have taught us many lessons. The problem is we have a short memory and are already forgetting the lessons we learned on those days. It is your job, your responsibility to remember and god forbid if your jurisdiction is every attacked you will be ready to respond. Another key element to remember is these...

April Highlights 9-1-1 Education & Public Safety Telecommunictor Service

April has rolled around once again, and that's the time we all think about National Public Safety Telecommunicator's Week and 9-1-1 Education Month. If you haven't seen them, I'd like to show you some great links that can help you get the positive story about 9-1-1 out to the public.

April is National 9-1-1 Education Month

April is National 9-1-1 Education Month. Public Safety communication centers across the country are working to educate the public about the 9-1-1 Emergency System to help residents and businesses in their jurisdiction with emergency preparedness. Please join Operation 10-8 all this month as we support dispatchers everywhere with our own 9-1-1 Educational Campaign to assist with emergency preparedness and eliminating false calls.

APS to Offer CompassCom AVL Solution to Law Enforcement

Advanced Public Safety (APS), a leading provider of electronic ticketing software for public safety agencies, has announced that it is offering CompassCom's Automatic Vehicle Locator (AVL) solution for law enforcement agencies. The software is used to more efficiently locate and dispatch vehicles in order to significantly reduce response times and help save lives.

Arcata Firefighters Keep Fast-Moving Vegetation Fire Confined

Arcata (Calif.) Fire District personnel responded to a report of a vegetation fire in the area of Foster Avenue at Dolly Varden Road in Arcata just after 5 p.m. on April 25, 2013. Firefighters arrived and found a large area of brush and debris burning near Foster Avenue. They began extinguishing the fire with a hoselay over the fence and into the pasture area. While firefighters were extinguishing the brush fire, a shed on a nearby property caught fire and threatened the adjacent house. Quick...

Are CAD Systems Becoming Too Complicated?

From our March 2005 issue: For some, Computer-Aided Dispatch systems are the do-all, end-all of a communication center's technology. Yet many dispatch managers wonder whether today's CAD systems are becoming too complicated, and are including many features which are irrelevant and unimportant...

Argentinean fire trucks equipped with thermal imaging cameras

The fire trucks of firefighters across Argentina are now equipped with special thermal imaging cameras from Orlaco, a leading designer and manufacturer of camera and monitor systems to emergency rescue vehicles. The cameras enable the firefighters to see through smoke while driving straight to the fire. Argentinean President Cristina Fernndez de Kirchner officially presented the fire trucks to the national fire department.

ARINC to Upgrade Lancaster County (PA) Public Safety Radio System

ARINC Incorporated has been awarded a contract worth $20 million to provide a new public safety radio system for Lancaster County, Pennsylvania. ARINC will provide a state-of-the art system that will significantly improve emergency responders' ability to communicate during incidents. The system also allows emergency personnel to communicate with multiple agencies that provide mutual aid from surrounding counties.

ARINC Will Upgrade Public Safety Paging Network for Chester County, PA

In competitive bidding, ARINC Incorporated has been awarded the contract to provide enhanced electronics for the Chester County, PA Public Safety Digital Radio Paging Network... Hundreds of fire and Emergency Medical Services personnel in the county rely on the paging system to support their mission-critical operations.

Arkansas APCO State Conference

Arkansas APCO 2013 State Conference

Arkansas Becomes First to Deploy Smart911 Statewide to Enhance Public Safety

On Monday, June 4th, 2012, Arkansas State Senator Gilbert Baker (R) announced that Arkansas has become the first in the nation to launch Smart911 statewide, ushering in a new era of public safety for all of its citizens. In an initiative marked by bipartisan leadership, and the overwhelming support of public safety officials and public service groups, the Smart911 deployment will give 9-1-1 telecommunicators, police, fire and emergency medical services (EMS) more detailed information,...

Arkansas Interoperability Conference

Arkansas Interoperability Conference Crowne Plaza Hotel 201 South Shackleford Road Little Rock, AR 72211 10/10/2012 - 10/12/2012

Arkansas' Maumelle Police Department Goes Live with TriTech Software

The Police Department of the City of Maumelle, located in Central Arkansas and a neighboring town to Little Rock, has gone live with their new TriTech Software System's dispatch, records, and other applications.

ASC Receives ISO Certification for Environmental Management System

ASC, a leading global provider of innovative solutions to record, analyze and evaluate communications, has announced that its environmental management system was certified on February 9th. The certification documents the success of ASC's long-standing environmental commitment to recycling, waste management and lower consumption of paper, power and water. The company also limits travel activities in a way designed to preserve worldwide resources and reduce CO2 emissions.

Asian Tsunami: Are We Safe?

The devastation in Southeast Asia has graphically demonstrated one thing: tsunami dangers are real. Unfortunately, it has taken a disaster of that magnitude to make the American public aware of that fact. "Before that, you'd mention tsunami and people would snicker," said Gloria Morrison, Emergency Services Coordinator for the City of Huntington Beach, California. "Now people are paying closer attention."

Assistant Communications Dispatch Manager -- San Mateo (CA) County

The Assistant Communications Dispatch Manager is a mid-management position working in a multi-discipline, multi-agency public safety communications center dispatching for Sheriff, Police, Fire, and Emergency Medical Services. The position, one of two assistant managers, assists the Communications Dispatch Manager in coordinating and supervising the work of six shift supervisors and thirty-three emergency dispatchers. This includes scheduling, managing training programs, evaluating employee...

Atkins' Floodmap Mobile App Is Now Available To Mobile Technology Users For Free

To help communicate flood risk and help citizens take mitigation action, the Atkins FloodMap Mobile smart phone app is the most comprehensive in its class for users to understand their personal risk exposure and how to get help. The app provides flood risk information on demand based on the users location or entered address. It also offers an individual risk report customized for that address, which can be emailed and shared.

Atlantic City Boardwalk Hall Installs Mutualink to Enhance Security and Communication during Events

Historic Atlantic City Boardwalk Hall has deployed a state-of-the-art communications system for real-time, secure collaboration with law enforcement agencies during large-scale events, including the Miss America Pageant. The platform from Mutualink enables multimedia sharing of radio, voice, text, video, data files and telephone communications in a secure environment - all in real-time.

Attack on the Pentagon: The PSAP Response

As the scenario unfolded in Lower Manhattan and the second plane found its mark, their thoughts turned to the possibility that the Washington, DC suburb could be a target. Located immediately across the Potomac from our nation's capital, almost one fifth of Arlington consists of Federal property. Unfortunately, a few minutes later, their worst fears came true.

Atty General: Police Need More Training To Prepare for Mass Shootings

Frontline police officers need new strategies and more intensive training to prepare for the possibility of mass shootings, U.S. Attorney General Eric Holder told the International Association of Chiefs of Police, the Philadelphia Inquirer reports. With the number of incidents on the rise, local police departments can no longer rely solely on elite forces like local SWAT teams to respond to such high-pressure scenes, Holder said.

Aurora, Colorado, 9-1-1 Center Honored as Outstanding Call Center

The E9-1-1 Institute, in conjunction with National Emergency Number Association (NENA), the Association of Public-Safety Communications Officials (APCO), the National Association of State 9-1-1 Administrators (NASNA), the 9-1-1 Industry Alliance ("9IA"), National Academies of Emergency Dispatch (NAED), 9-1-1 For Kids, and the Congressional NextGen 9-1-1 Caucus, will present the City of Aurora Public Safety Communications Department of Aurora, Colorado with the Outstanding 9-1-1 Call Center...

Autauga County Sheriff, Prattville PD share data using Spillman Software

The Autauga County Sheriff's Office in Alabama is sharing dispatch and records information with the Prattville Police Department using software from Spillman Technologies. The sheriff's office has been using Spillman software to share jail data with Prattville since 2004. Using recently added Computer-Aided Dispatch and Records solutions from Spillman, the two agencies can now exchange dispatch information as well as data on suspects and incidents.

Automatic Crash Notification Protocol Added to MPDS

The Automatic Crash Notification (ACN) Protocol for the Medical Priority Dispatch System (MPDS) puts emergency medical dispatchers first in response for treating people injured in vehicular accidents. Released as Protocol 34 in ProQA for the MPDS, the protocol designed by the National Academies of Emergency Dispatch (NAED) handles two services that vehicle telematics systems typically offer: Automatic Crash Notifications and in-vehicle push-button calls (also called SOS or mayday push...

Automatically Search Audio Recordings for Key Spoken Words

The Next Generation 9-1-1 (NG9-1-1) initiative seeks to significantly expand the capabilities of today's emergency 9-1-1 centers in order to optimize call-taker performance and enhance the center's overall incident response and resolution efforts. Primarily focused on a center's ability to handle text, data, images and video, there is another significant component to also consider - the use of audio-based intelligence in the mission-critical emergency services environment.

Avtec Implements P25 CSSI Open Standard Interface for Idaho Counties

Avtec and Etherstack are working together to enable four counties in southeastern Idaho to implement an open, standards-based, completely redundant and shared voice communication system for communicating with the counties' Public Safety First Responders. Bonneville County, Idaho 9-1-1 was the first of the four counties to be successfully deployed

Axell Wireless Enhances Digital TETRA Repeater Capability

Axell Wireless, a worldwide leader in public safety coverage solutions, has announced enhancements to its CSR438 - the market leading digital band selective TETRA (Terrestrial Trunked Radio) repeater. Based on Axell Wireless' SDR (software defined radio) and digital filtering technology, the CSR438 does not require hardware upgrades, and can be re-configured remotely using software updates.

Baker County Oregon Incident Dispatcher Team Assists With Arrest of Homicide Suspect

Early on in the investigation and search for the suspect the Baker County Undersheriff requested the response of the new Baker County 9-1-1 Dispatch Type II Mobile Communications Unit. It was enroute within four minutes of the request and was staffed by Chris Galiszewski our Communications Technician and Senior Incident Dispatcher Margaret Sackos.

Baltimore/Washington Int'l Airport and Intergraph Recognized for Dispatch Center

Baltimore/Washington International Thurgood Marshall (BWI) Airport and Intergraph were recently recognized by Government Security News magazine's Airport/Seaport/Border Security Awards program in the categories of Most Notable Airport Security Program, Large Airports and Best Physical Security Information Management System (PSIM).

Batman Pulled Over by Police in Maryland

Batman was stopped by Montgomery County (MD) officers on Wednesday, March 21, on southbound Route 29 at Prelude Drive in Silver Spring, for having an improper license plate on the Batmobile...

Battery Charging without Wires: What Price Convenience?

Wireless charging may one day replace plugs and wires similar to how Wi-Fi and Bluetooth have modernized personal and public safety communication. Wireless charging with inductive coupling uses an electromagnetic field that transfers energy from the transmitter to the receiver. But there are drawbacks...

Battery Fuel Gauge: Factual or Fallacy?

People may imagine the battery as being an energy storage device that is similar to a fuel tank dispensing liquid fuel. For simplicity reasons, a battery can be seen as such; however, measuring stored energy from an electrochemical device is far more complex. The battery fuel gauge is generally poorly understood in the medical field and this article describes the challenges of measuring energy in a battery.

BatteryJack offers Midland 81-B02 replacement battery

BatteryJack has manufactured a replacement battery for the Midland SP-400 series and ALAN radio lines. The battery is a direct replacement for any of the following Midland radios: SP-400, SP-410, SP-420, SP-430, SP-440, also the 70-440BP.

BearCom Issues Alert to Users of Two-Way Radios: Six Months Left to Act on FCC Narrowbanding Mandate

BearCom, a nationwide provider of wireless communications equipment and solutions, has issued a reminder to users of two-way radios that they should act quickly to ensure their equipment is in compliance with the narrowbanding mandate from the Federal Communications Commission (FCC).

BearCom Issues Reminder to Users of Two-Way Radios: FCC Narrowbanding Deadline Now Less Than a Year Away

BearCom, a nationwide provider of wireless communications equipment and solutions, today issued a reminder to users of two-way radios that they now have less than one year to ensure their equipment is in compliance with the narrowbanding mandate from the Federal Communications Commission (FCC).

BearCom Produces Animated Video to Remind Radio Users about FCC Narrowbanding Mandate

BearCom, a nationwide provider of wireless communications equipment and solutions, today made available a fun, animated video meant to remind users of two-way radios about serious changes coming from the Federal Communications Commission (FCC).

Behind IQResponse: A Q&A with Tiburon

At last week's National APCO Conference in Philadelphia, Tiburon introduced their new product, IQ Response, a next-generation product suite that integrates CAD, mobile data, fire and law records and jail management systems into a single interoperable software package. 9-1-1 Magazine spoke to Tiburon's Chief Marketing Officer, Ian Archbell, about the significance of the company's new offering.

Belmont (MA) PD Utilize Notification Technology to Locate Missing Persons

Every day, law enforcement officials across the nation work to locate missing persons, and the more resources available, the better. Police departments, local government and schools across the nation have adopted mass notification technology, helping them to enlist the eyes and ears of an entire community. By sending an alert, by phone call, text, email, social media channels such as Facebook and Twitter, and TTY/TDD devices for people who are hearing impaired, officials can instantly expand...

Benefits of Integrating CAD and RMS

A clear sign showing how dispatchers can support law enforcement more directly than before, and even help influence a safe outcome for police incidents, is the move to integrate CAD and RMS systems. Fueling this integration trend is a wide range of software offerings that simplify data entry, retrieval and storage between dispatchers and law enforcement officers.

Bentonville, Arkansas Police Improve Efficiency and Save Valuable Time With digiTICKET eCitation Solution

Saltus Technologies, a leading provider of innovative electronic ticketing systems for public safety, reports that the Bentonville, Arkansas Police Department has successfully deployed digiTICKET on 15 Motorola handheld mobile computers. The system is designed to reduce the amount of time needed for the officer to issue one or multiple citations, eliminate data errors, and reduce administrative costs.

Beverly Hills Police Department Equips Mobile Command Center with Utility's Rocket During Golden Globe Awards

THE SOCIAL NETWORK wasn't the only big winner at the 68th Annual Golden Globe Awards last month. As part of its security detail, the Beverly Hills Police Department was able to successfully stream surveillance video from the event back to the station and out to other officers in the field via Utility, Inc.'s mobile communications gateway, The Rocket.

Bi-Partisan Amendment Promotes Next Generation 9-1-1

Public Safety Answering Points (PSAPs) around the country received encouraging news on December 1, as a bipartisan group of Representatives in the House passed an amendment aimed at improving the capabilities of the nation's 9-1-1 centers.

blueHula Studios updates Response Deck SBC for iPhone and iPad

blueHula Studios has announced an update to their iOS app Response Deck SBC - a first of its kind mobile dispatch and routing app for public safety providers in Santa Barbara County, CA. Developed initially to give Santa Barbara County Fire and EMS personnel immediate access to 9-1-1 dispatch information, Response Deck SBC is currently used by more than 1500 responders, and residents alike.

Books

Boston EMS & Beth Israel Medical Center share data with SafetyPAD

OPEN Incorporated, makers of the SafetyPAD suite of technology products for Emergency Medical Services, provided Boston EMS its new Web Services API (Application Programming Interface). Using the SafetyPAD API, Boston EMS is now automatically importing data for all patients transported to Beth Israel Deaconess Medical Center (BIDMC) directly into their industry-leading electronic hospital management system.

Boston MedFlight uses TomTom to cut total trip time by 30% or more

Boston MedFlight recently added navigation systems from TomTom Business Solutions to its fleet of ground critical care vehicles, reducing trip time by an average of 30 percent. TomTom's fleet management and navigation systems are fully integrated into Boston MedFlight's dispatch system, allowing drivers to simply accept the job and get turn-by-turn directions

Botnets are a Serious Threat to First Responders

The unfortunate reality for public safety organizations that house confidential and sensitive data, including the personal information of employees and citizens, is that there is no end to cybersecurity threats such as botnets, worms, and hacking.

Boy Scouts Of America Introduces Search And Rescue Merit Badge

Every year, thousands of people who were reported missing are saved by specialized search and rescue (SAR) teams... But the critical skills of SAR are still essential to saving lives. That's why at the 2012 National Search and Rescue Conference hosted by the National Association for Search and Rescue (NASAR) and the Mountain Rescue Association (MRA) in Lake Tahoe, Nevada, the BSA has announced its first Search and Rescue merit badge

Bracken County, KY Selects PTS Solutions as CAD & Mapping Vendor

The Bracken County Sheriff's Office and Bracken County E9-1-1 Center announced it has selected PTS Solutions as its new Computer Aided Dispatch (CAD) and mapping provider. The 9-1-1 Office will use the new software to dispatch officers and to map call locations and incidents.

Breaking Into Technology

University Medical Center Hospital of Southern Nevada (UMC)'s Public Safety is a diverse department with three divisions: Public Safety (security), Safety, and Patient Transportation. Public Safety and Transportation each have their own separate radio channels and dispatchers, located in different areas of the hospital. This article is about the Public Safety division.

Breaking the Law of Unintended Consequences

...it may be high time that we in policing explore this theory with a view to enhancing our decision-making processes. Can we couple this law with our intelligence led strategies to discover if (and then how) the 75 year old theory of Theory of Unanticipated Consequences can be reconciled with Intelligence Led policing practices? In today's world of limited options and resources, we must wring out every ounce of prospective benefit from every choice we make. This might be just the right time...

Brenham (TX) Battles Heat, Crime, Mobility Challenges with Motion Rugged Tablets and In-Vehicle Solution

Motion Computing has announced that The City of Brenham has achieved a 30% cost savings by replacing its old mobile communications and data technology throughout its police and fire vehicles with Motion’s Windows-based rugged tablets and RAM mounts.

Broadband Directory for Public Safety

The long-awaited nationwide public safety broadband network is moving closer to reality with the passage of legislation giving public safety both the spectrum and funding needed to build the network.

Brookhaven, NY Makes Massive Push to Improve Safety for First Responders with Opticom System

The Town of Brookhaven responds to more than 5,000 emergency calls every month. The town made the decision to upgrade to Opticom GPS priority control technology on more than 500 fire trucks and ambulances and at nearly as many intersections so firefighters and EMS personnel can meet the incredible demand more quickly - and safely.

Brother Can You Spare A Dime?

Current trends and challenges in 9-1-1 Center funding

Broward County Sheriff's Office (BCSO) Selects BidSync for Bid & Contract Management

Broward County Sheriff's Office (BCSO) of Florida has selected BidSync to maximize the agency's solicitation, bid management, awarding and contract management. Using BidSync, the BCSO will be able to streamline solicitations and oversee the bid process through award. BidSync Source's powerful tools will save valuable employee time and will make managing bids and related documentation less cumbersome.

Buffalo Suburb Adopts CommandScope First Responder Technology

The Main-Transit Fire Department, which operates across the Buffalo, NY, suburb of Amherst, has adopted CommandScope to assist in saving lives and property in cases of emergencies. CommandScope, developed by Chicago-based RealView, LLC, is a pre-plan technology that provides first responders with critical knowledge of buildings, the property and the occupants inside.

Building Your Comm Center: Part One: PSAP Design

Directors and operators of public safety answering points (PSAPs) have to manage budgets, personnel, politics, technology and most importantly, the public your agency serves. Have you been on sidelines watching your colleagues in neighboring counties make major renovations or build a new facility while you struggle with 20-year old equipment in a 20-year old space?

Burlington County Special Services School Improves Emergency Response with Whaleback Managed Services

Whaleback Managed Services, the leader in managed unified communications services, today announced that Burlington County Special Services School (BCSSS) has added Whaleback's 9-1-1 features to its CrystalBlue Unified Communications Service to assist first responders in emergency situations.

Business Process Optimization for Public Safety Answering Points

Historically, Public Safety Answering Points were equipped with communications recording systems for protection from liability due to legal evaluation of emergencies. This function was facilitated by time stamps, protection from tampering and assurance of fail-safe operation.

C4i Announces 9th version of SwitchplusIP Communications System

C4i has welcomed an upgrade of their interoperable communications system with the release of SwitchplusIP Version 9.0. As part of C4i's commitment to incorporate new technologies into our SwitchplusIP baseline, the engineering team has been working on further advancing and refining console interactions with digital radio networks. The real advancement of Release 9.0 stems from the introduction of the P25 interface for Command Center LT and Mobile-Dismount platforms.

C4i Incorporates Tetra Capabilities to SwitchplusIP

C4i has integrated Tetra communications technology to its award-winning SwitchplusIP communications systems. Tetra is a viable alternative to P25 and DMR; and due to the number of entities that provide subscriber equipment, it can lead to lower-cost solutions.

C4i Introduces New Collection Of Transportable Communication Systems

At the 78th annual Association of Public-Safety Communications Officials Conference and Expo in Minneapolis, C4i unveiled a myriad of new system updates and products that waved goodbye to cumbersome and said hello to convenience; bringing simplicity, interoperability and portability to the forefront of public safety communications.

C4i Introduces Release 6 Of Their Award Winning SwitchplusIP Product

C4i, Inc. recently debuted the sixth release of its award winning SwitchplusIP product, complete with newly upgraded features. C4i's SwitchplusIP family includes SwitchplusIP Command-Post, a communication system designed especially to cater for larger multiple or single agency emergency response applications in both fixed and transportable formats; SwitchplusIP Command-Center, which provides all the functionality required by a single or joint agency operations center to communicate with...

C4i's Military Grade Testing Ensures Maximum Dispatch System Reliability

C4i goes to great heights to test durability of its Radio Interface Unit (RIU), not only for military, but for an array of other fields as well - including public safety, government, transportation, and utilities. C4i demonstrated this extreme durability with the successful completion of Mil Std-810 Altitude qualification testing for its Radio Interface Unit.

CA MCC Rally 2014: Class Summary & Handouts

Class List, Summary, Schedule & Handouts for 2014 California Mobile Command Center Rally

CA MCC Rally: Directions

Directions to 2014 CA MCC Rally (May 7)

CA MCC Rally: Sponsorships

CA Police Chiefs Assoc Annual Training & Symposium

Cal EMA Partners with the American Red Cross to Boost Emergency Response Management Capabilities

The California Emergency Management Agency (Cal EMA) has entered into a Memorandum of Understanding (MOU) with the American Red Cross, a move that builds on a continuing effort to boost emergency response capabilities and the availability of critical resources in times of emergency.

CalAmp Introduces Harrier-900 Wireless Router

CalAmp Corp., a leading provider of wireless products, services and solutions, has announced the availability of the Harrier-900 multimode wireless router, the first programmable digital communications device to combine both licensed and unlicensed 900-MHz-range radio spectrum capability. The Harrier-900 is ideally suited for mission-critical operations in public safety and other markets.

CALEA Fall Conference

CALEA Fall Conference Winston-Salem, NC - November 13-16, 2013 CALEA provides workshops to all attendees on the accreditation process and various public safety topics

CALEA Spring Conference

Calea Spring Conference 2012 March 21-24, 2012 Mobile, AL 9-1-1, Public safety, dispatcher, 911, emergency management

CALEA Spring Conference

Spring 2012 CALEA Conference. Join us in Mobile, Alabama, March 21-24, 2012 at Renaissance Riverview Plaza Hotel.

CALEA Summer Conference

July 27-30, 2011 - Cincinnati, Ohio

California GIS Conference

The CalGIS Conference is the one opportunity we have during the year to focus our attention on California-based GIS activities, regardless of software used, user industry, or other program constraint. It brings together a wide range of GIS practitioners who are intent on sharing experiences, learning new skills, and networking among their peers. Consider participating as a presenter at CalGIS next year.

California Leading Development of Earthquake Early Warning System

California MCC Rally: Latest News

California Mobile Command Center Rally

Welcome to the home page of the California MCC Rally - web page provided and sponsored by 9-1-1magazine.com. The annual California Mobile Command Center Rally demonstrates the interactive capabilities of public safety mobile command and communications units throughout the state. Held each May, the Rally allows emergency managers and public safety professionals to see up-close the capabilities of the command and communications resources in the region while exchanging ideas for developing or...

California Mobile Command Center Rally 2015

California Sheriff's dispatcher killed in collision with unlicensed driver

A Moreno Valley man who died early Thursday, July 12, when his motorcycle struck a pickup that made a left turn across the motorcycle's path, was a dispatcher for the Riverside County Sheriffs Department. Dominic Durden, 30, has worked at the sheriff's Riverside dispatch center for the past six years, said sheriff's Sgt. Lisa McConnell, spokeswoman for the department, in an email.

California's Largest Tribe Deploys First White Space Broadband For Remote Public Safety Environment

The future has arrived at the Yurok Reservation in Northern California. Historically the entire reservation, including every public safety agency, were forced to share a single T1 line causing communications bottlenecks and slower than dial-up connections. Now, the Yurok community has a dedicated public safety line in order to access criminal databases and will soon have the ability to conduct live video training with their fire fighters, support clinics that can perform virtual...

Call for Nominations - 2nd Annual Smart Telecommunicator Award

Smart911 is proud to recognize the professionals behind the 9-1-1 calls. 9-1-1 telecommunicators work tirelessly day in and day out to ensure that each emergency is responded to effectively and every caller receives the assistance they need. Do you know someone who deserves to be recognized?

Call Recorders: Technology Tools For Emergency Management

This article will attempt to justify including call recorders fitted with QA and Analytics capabilities in EOCs as a viable technology tool for the preparing for and responding to local disasters, impending or actual. These capabilities can be used for quality assurance on Citizen Information Lines (CIL) for the training and re-training of call handlers and volunteers for both voice and data call handling. They can be used for call data analysis for events prior-to, during, and after for ESN...

CalNENA 9-1-1 Mission Critical Training

CalNENA 9-1-1 Mission Critical Training San Diego, CA Jan 23-24, 2013 http://www.calnena.org

Cambridge (MA) Unifies Emergency Workers with CJIS-compliant Mobile VPN from Columbitech

Columbitech Inc., a leading mobile VPN security provider, reports that police, fire and dispatch workers in Cambridge, a city of 106,000 in the Greater Boston area, now use SecureConnect to securely access case notes and dispatch information from smartphones, tablet computers and laptops in compliance with the FBI Criminal Justice Information Services policy. SecureConnect supports Apple iOS, Mac OS, Android and Windows devices

Camden Co. Dispatcher retires after 35 years on radio

On December 30, 2010 Camden County (NJ) Communications Dispatcher Alex Hendry, dispatched his last call. After 35 years on radio, Alex who rose to the rank of Lt., announced his retirement. Alex began his career on March 10, 1975. Fire Companies from all around Camden County lined the parking to give him a proper send off, in the alarm room fashion.

Campus Police - Public Safety in a Microcosm

Public Safety response and communications on campus has as many commonalities with municipal, county, or state public safety as it has differences. In many ways, a campus is a microcosm of a city or a county, with its own facilities, departments, and services, and the role and responsibility of public safety personnel is very similar to that of a municipal agency. At the same time, the campus environment has its own unique challenges that differentiate campus police, fire, and EMS personnel...

Campus Police Department Puts a Dent in Bike Thefts with Affordable GPS Tracker

Priced at just $199.99, the CatchAThiefGPS locator turned out to be the ideal solution for the NCSU Police Department, enabling the force to dramatically reduce bike thefts on campus - cutting the incidence of thefts by 33%. The Securus team worked with the department to identify the right device settings and establish safe zones and speeds so that an armed device would transmit its location to department personnel when moved from its location.

Campus Police: Keeping School Safety a Priority When Funds Are Limited

In creating and restructuring Independent School District Police Department, leaders of the district in conjunction with local patrons and agencies, should adopt a philosophy reflective of the idea that the police department will be a partner of the school district and the community it serves (community oriented policing). Community policing is a philosophy and an organizational strategy that promotes a partnership between people and their police...

Can You Teach Multi-Tasking?

Once Upon A Time I believed that as a trainer I could not teach someone multi-tasking. I believed that you were either born with this skill or you weren't. I believed this because I had trainees who couldn't talk and type at the same time, which was the least of what they would need to learn in the time we had to work with them.

Cancun Selects Redline To Wirelessly Connect City-Wide Public Safety System

Redline Communications Group Inc., a leading provider of specialized broadband wireless solutions for industrial machine-to-machine applications, has received a contract to expand a wireless video surveillance network in the City of Cancun, Mexico. Redline outdoor broadband wireless equipment will provide M2M connectivity between cameras located throughout the city and the central automated monitoring center.

Career Opportunities

Caribbean GIS Conference

Caribbean GISConference, Nov 12-16, Montego Bay, Jamaica To inform broad cross-section of Caribbean users about GIS technology and applications. www.urisa.org

Carlson Wireless's LongHaul ST Exceeds All Expectations during Field Tests for Municipal Traffic Monitoring

Monitoring traffic cameras from a single location in a busy urban environment requires fast, robust links that don't lose bandwidth over a "daisy chain" of microwave links. LongHaul ST, the new lightning-fast Ethernet bridge from Carlson Wireless, offers this kind of performance head and shoulders above the competitors, according to an independent field test.

Case Study: Fire Power: Mobile Workstations Reduce Response Time In Rogers, Arkansas

The City of Rogers (AR) Fire Department installed Motorola MW810 Mobile Workstations in their fire trucks and other emergency response vehicles. The firefighters have come to trust them to change statuses, find routes and view incident data as it is collected at the 9-1-1 center. The always-on workstations require no boot-up time, are ergonomically designed, feature displays bright enough to be seen in bright sunlight and are built to withstand the harshest environments.

Case Study: How Armored Vehicles Prepared the San Juan Regional Response Team for an Officer-Involved Shootout

On Tuesday, July 22, 2014, a specialized law enforcement team in San Juan, Texas was sent out to serve a high-risk warrant to a capital murder suspect...quickly turned into an active shooter situation. More than 200 officers (including seven SWAT teams) responded, along with five different armored rescue vehicles, also known as armored personal carriers (APCs). The motivation in using the armored vehicles was to provide relief and to transport SWAT teams into the crisis site, where two...

Case Study: Mission Manager Leveraging the U.S. National Grid for Greater Good

Until a few years ago, the U.S. National Grid was not a key component in emergency management software... Mission Manager is now one of the first software apps to incorporate the U.S. National Grid into operations. Mission Manager is now fully integrated and a U.S. National Grid mainstay for leading emergency response professionals across the U.S.

Case Study: Mobile Communications Made the Difference in Union County, N.C.

THOR Shield is a rapidly deployed mobile 9-1-1 emergency communications solution that is relatively new to the marketplace. It includes a specialized mobile communications/command center vehicle and trained technical staff that are designed specifically to provide on-demand, scalable operational continuity and technical support whenever and wherever 9-1-1 communications are impacted.

Case Study: Upgrades in Allegheny County for Continued Uptime Performance

We subjected a number of suppliers and their products to exhaustive and thorough analyses, one of which was a 99.99% uptime requirement as a minimum standard for the total solution. The new industry-standard hardware and software products from the County's current vendors ultimately prevailed in the RFP process, with the added feature of virtualization. The Windows-based CAD system would run in virtual machines on fully redundant ftServer hardware from Stratus Technologies. The software...

Cassidian & Avaya Join Forces to Develop and Deploy NG9-1-1 i3 Solutions

Cassidian Communications, the market leader in public safety communications solutions and an EADS North America company, and Avaya, a global leader in business communications and collaboration solutions, have entered into a strategic agreement to develop next generation (NG) National Emergency Number Association i3 (NENA i3) standards-based solutions focused on national public safety requirements.

Cassidian & Greater Harris County 9-1-1 Text Messaging to 9-1-1 Trial a Success

Emergency communications leader Cassidian Communications and Greater Harris County 9-1-1 Emergency Network have announced the successful advanced text messaging trial using the company's next generation 9-1-1 emergency response call processing platform, VESTA. The trial involved the receipt and processing of text messages from within the Houston area. Although the general public believes the capability for short message service (SMS) also known as text messages to 9-1-1 should be available...

Cassidian & Solacom Resolve Patent Action, Sign Patent License Agreement

Solacom Technologies and Cassidian Communications, Inc have reached an out-of-court settlement of a patent infringement case filed against Cassidian Communications, Inc. before the US District Court for the District of Maine, where Solacom as plaintiff claimed their 9-1-1 routing products do not infringe on Cassidian Communications, Inc.'s patent concerning call routing procedures.

Cassidian becomes Airbus DS Communications, also Offers Webinar on Land Mobile Radio Procurement Sept 24th

Cassidian Communications is now officially named Airbus DS Communications. The company's essential product lines of NG9-1-1, land mobile radio (LMR), and emergency notification solutions now have a simplified naming structure that also paves the way as the company builds its Next Generation Public Safety Communications products.

Cassidian Communications Installs VESTA/Sentinel 4 Emergency Call Taking System for Eight Indiana Counties

Cassidian Communications, an EADS North America company, has completed the installation of its VESTA/Sentinel 4 Next Generation 9-1-1 (NG9-1-1) call taking system for eight counties surrounding the Indianapolis, Ind. metropolitan area. The new IP-based system streamlines emergency and administrative communications for the 13 Public Safety Answering Points (PSAPs) that serve the region, which is commonly referred to as the "Indy Donut."

Cassidian Communications Provides Foundation for NG9-1-1 in Douglas County (WI)

Wisconsin's Douglas County Emergency Management Agency has once again selected Cassidian Communications' technologies to enhance its Next Generation 9-1-1 (NG9-1-1) capabilities. The public safety operation has selected Cassidian's new, VESTA/Sentinel 4 NG9-1-1 call taking system to support emergency response by local law enforcement, fire and EMS.

Cassidian Communications Provides Gaston County, N.C., 9-1-1 Center with Emergency Call Processing Solution

Cassidian Communications has implemented its next generation 9-1-1 (NG9-1-1) Sentinel Patriot call processing solution within the Gaston County, N.C., Police Department 9-1-1 Communications Center via communications solutions integrator, Wireless Communications. The cost-effective and proven NG9-1-1 call processing solution, Sentinel Patriot , now supports Gaston County 9-1-1. No single point of failure and redundant servers ensure 9-1-1 calls are answered efficiently.

Cassidian Communications releases new version of GeoCast Web solution

Cassidian Communications (formerly PlantCML), an EADS North America company and industry leader in mission critical communications, has announced the general availability of version 1.7 of its map-driven emergency notification solution, GeoCast Web. Feature-rich, this adaptation delivers new functionality and greater communications capacity, augmenting the crisis communications efforts of public- and private- sector organizations globally.

Cassidian Communications Selected by Kenwood to Provide P25 Land Mobile Radio System to Hopkins County (KY)

Cassidian Communications, an EADS North America company, has finalized an agreement with Kenwood USA Corporation to supply the Hopkins County (KY) Sheriff's Department with a digital, trunked P25 Land Mobile Radio system for public safety communications. Working with prime contractor Kenwood USA, Cassidian Communications will provide the county with a single site, ten-channel UHF CORP25 radio solution that includes hardware, software and staging.

Cassidian Communications' Emergency Call Taking System Supports Four-Agency Consolidation in Leon County, Florida

Cassidian Communications, an EADS North America company, today announces the successful implementation of its next generation emergency call taking system, VESTA/Sentinel 4, in Leon County, Fla. The system will support the mission-critical communications needs of four first responder organizations under the county's new consolidated dispatch agency (CDA), helping keep the people in Leon County connected when it matters most.

Cassidian Communications, Inc. and Emergency CallWorks Enter Into Patent License Agreement

Cassidian Communications, an EADS North America company, is pleased to announce that Emergency CallWorks, a public safety technology provider, has entered into a patent license agreement with Cassidian Communications for the use of Cassidian Communications' U.S. Patent No. 6,744,858, System and Method for Supporting Multiple Call Centers ('858 Patent).

Cassidian Expands Public Safety Notification Reach, Helps Operations Gather Critical Contact Data

Cassidian Communications has announced the successful deployment of its Self-Registration Portal (SRP) by numerous U.S. public safety operations utilizing The Communicator! NXT, GeoCast Web and REVERSE 911 notification solutions. Use of the web-based SRP enables clients to gather contact information such as cell, VoIP and unpublished numbers from local residents, expanding the reach and effectiveness of these critical notification systems beyond existing 9-1-1 databases, which currently...

Cassidian Installs First Geo-Diverse 9-1-1 Call Processing Solution in Virginia's Tidewater Region

Cassidian Communications, an EADS North America company, together with channel partner Verizon Business Solutions, has successfully upgraded the 9-1-1 call processing solution at the Newport News, Va., Police Department Communications Division. The upgraded Sentinel Patriot 9-1-1 call processing system is the first geo-diverse emergency call processing solution in the Tidewater Region.

Cassidian Installs VESTA/Sentinel 4 Call Taking System in Seven PA Counties

Cassidian Communications, an EADS North America company, has completed installation of its VESTA/Sentinel 4 Next Generation 9-1-1 (NG9-1-1) call taking system for seven of the nine counties in the northern tier of Pennsylvania.

Cassidian NG9-1-1 Solution Provides Relief When Storm Darkens Virginia Call Center

Cassidian Communications reports that its geo-diverse Sentinel Patriot call processing solution provided flawless service when the James City County Emergency Communications Center (VA) lost power in recent summer thunderstorm.

Cassidian Notification System Successfully Used During FEMA Exercise

Cassidian Communications has announced the successful use of its emergency notification technology, specifically The Communicator! NXT emergency notification system, during the Federal Emergency Management Agency's National Level Exercise the week of May 16-20. This high-level event, conducted in accordance with the National Exercise Program and Department of Homeland Security guidelines, simulated a catastrophic earthquake along the New Madrid Seismic Zone, validating the independent and...

Cassidian P25 Land Mobile Network Completes System Acceptance at Buncombe County, N.C.

Cassidian Communications, an EADS North America company, has announced acceptance of its CORP25 digital, trunked P25 Land Mobile Radio (LMR) network, by Buncombe County, N.C. for enhanced public safety communications and response. Covering a 660 square-mile area between the Blue Ridge and Smoky Mountains, including the city of Asheville, this new, 12-site network enables secure, reliable radio communication for the county's first responders, as well as government and public works users.

Cassidian Participates in NG9-1-1 ESInet Connection Trials in Texas

Cassidian Communications, an EADS North America company, has successfully achieved Next Generation 9-1-1 (NG9-1-1) Emergency Services IP Network (ESInet) connectivity during ESInet trials in conjunction with the Texas Commission on State Emergency Communications (CSEC) and the Brazos Valley Council of Governments (BVCOG).

Cassidian Releases Aurora 2.0, Latest MIS for 9-1-1 Centers

Cassidian Communications, an EADS North America company, announces the latest release of the company's next generation management information system (MIS), Aurora. The Aurora 2.0 solution includes new features and enhancements with significant performance benefits designed to increase operational efficiencies and improve critical decision making in single- and multi-site 9-1-1 agencies.

Cassidian Releases New Version Of Sentinel Patriot Emergency Call Processing Software

Emergency communications leader Cassidian Communications, an EADS North America company, has released the latest version of its next generation (NG) 9-1-1 call processing solution, Sentinel Patriot. The Sentinel Patriot 3.1 service pack (SP) 1 solution provides twelve significant enhancements that improve the flexibility, usability, configuration and security of the product and increase interoperability with third-party systems.

Cassidian Upgrades Cecil County, MD, with NG911 Call Handling Suite

Cassidian Communications, an EADS North America company, announced the successful 9-1-1 equipment upgrade at the Cecil County Department of Emergency Services Dispatch Center in Maryland, with the partnership of channel partner Verizon Business. The ten call taking positions at the 9-1-1 center are equipped with the VESTA CS call processing solution, the Aurora management information system (MIS) and the ORION Vela mapping solution.

Cassidian's Geo-Diverse 9-1-1 Solutions Suite Successfully Installed in Virginia 9-1-1 Centers

Cassidian Communications, an EADS North America company, has successfully upgraded the 9-1-1 call processing solution at the York-Poquoson-Williamsburg Emergency Communications Center (ECC) and the James City County ECC in Virginia. The upgrades at these PSAPs, together, are one of the first geo-diverse Sentinel Patriot call processing solution installations in the state.

Cassidian's NG9-1-1 Call Taking System Enables Interoperability and Operational Efficiency for San Bernardino County

Cassidian Communications, an EADS North America company, reports that Public Safety Answering Points (PSAPs) in San Bernardino County (CA) have increased operational efficiency and enhanced interoperability following the implementation of the latest release of its VESTA/Sentinel 4 system.

Cast & Creators Of THE CALL Join 9-1-1 Professionals to Launch National "Friends Of 9-1-1" Campaign

NENA - The 9-1-1 Association on Wednesday kicked off the NENA Foundation's "Friends of 9-1-1" fundraising campaign with a special screening of the new film THE CALL and an in-person appearance by the film's star, Academy Award-winning actress Halle Berry.

Cayman Islands postage stamps honor Emergency Services & 9-1-1 Dispatchers

The Cayman Islands Postal Service is honoring Emergency Services personnel with five commemorative stamps, including one that depicts 9-1-1 dispatchers. "To my knowledge, this is the first time that our profession has ever been honored by a postage stamp in the world," wrote Brent Finster, Cayman Islands' 9-1-1 Director.

CDC Updated Guidelines for Field Triage of Injured Patients

The Centers for Disease Control (CDC) has released the Morbidity and Mortality Weekly Report (MMWR): Recommendations and Reports on the 2011 Guidelines for Field Triage of Injured Patients. The 2011 Guidelines are an update of the guidance recommended in the 2006 Guidelines for Field Triage of Injured Patients, published as Reports and Recommendations of the Expert Panel in the MMWR in 2009.

CDW-G Delivers Ruggedized Technology & Seamless Connectivity to Newport News Police

CDW Government LLC (CDW-G), a leading provider of technology solutions to government, education and healthcare customers, today announced that it worked in partnership with Accelera Solutions to equip the Newport News Police Department (VA) with fully ruggedized mobile technology and enable anytime, anywhere access to essential data and applications for officers in the field.

Celebrate National Public Safety Telecommunicators' Week on Facebook

A Facebook page was created in 2010 in honor of National Public Safety Telecommunicator's Week, dedicated "to all of the men and women staffing our Nation's PSAPs." Facebook users can "like" the NPSTW page and keep up to date about press conferences, public announcements, banquets, and PSAP parties that 9-1-1 agencies across the country...

Center for Domestic Preparedness Reaccredited to offer Continuing Education Credits

The Center for Domestic Preparedness (CDP) recently passed a stringent year-long reaccreditation process that allows its emergency responder students to earn continuing education credits for most of the courses they take at the CDP.

Central Minnesota Emergency Services Board to Implement Verint Audiolog for Public Safety Solution

Verint Systems Inc. has announced that Central Minnesota Emergency Services Board, the emergency service board for 19 central Minnesota counties and the City of St. Cloud, will implement its Audiolog for Public Safety solution to support the regions emergency response system.

Ceragon Networks First to Boost Long-Haul Microwave to 1024 QAM

Wireless backhaul specialist Ceragon Networks Ltd. has added 1024 QAM modulation to its Evolution IP Long-Haul, making it the first in the industry to offer this long-haul innovation. 1024 QAM is now the most advanced modulation technology for microwave communications and boosts capacity by as much as 25% over the widely implemented 256 QAM.

Changing Technology: How the Evolving Communication Landscape is Improving Emergency Notifications

As technology continues to evolve, especially in the emergency communication industry, new technologies are replacing, or being integrated with, traditional communication and notification tools to enhance overall systems. Learning from real-life examples, including an emergency such as Hurricane Sandy and the major transformation of Hawaii's in-progress communication infrastructure project, emergency managers can continue to learn and better navigate through the evolving landscape.

Chat Mobility Partners with Intrado to Offer Text-to-9-1-1

Chat Mobility recently selected Intrado to provide three-digit, 9-1-1 text messaging capability with Intrado TXT29-1-1. TXT29-1-1 is a valuable public safety service allowing all subscribers on Chat Mobility's network to have access to lifesaving public safety services. In an increasingly mobile world, texting is a widely used form of communication. While a voice call is the preferred method of making an emergency call, the ability to send a text-to-9-1-1 can be an essential lifeline in...

Cheap Smoke Alarm

An alternative to those expensive hardware store models.

Cherokee County agency increases dispatch efficiency with Spillman

When Cherokee County (NC) 9-1-1 Communications needed a computer-aided dispatch (CAD) solution that was intuitive and easy to use, it turned to Spillman Technologies. "It is very conducive to how we dispatch, and it's user-friendly as far as running reports," said 9-1-1 Supervisor Janice Costello. "It uses very plain English so we don't have to try to interpret what the software is saying. The software speaks the dispatchers' language."

Cherokee County Sheriff's Office, SC, Selects Zuercher Technologies to Provide New Public Safety Software

After a lengthy review of vendors and proposals, the Cherokee County Sheriff's Office has selected ledsSuite by Zuercher Technologies as their new jail management and records management software... With the ledsSuite solution, key data will be entered into one, central system with a graphical user interface that is much easier to use.

Chicago Dispatcher Killed in Police Pursuit Crash

A 15-year veteran Chicago police-fire dispatcher was killed early Sunday morning as she drove home from work, after her car was struck broadside by a vehicle being chased by Chicago police officers. Marciea Adkins, 42, died at a hospital shortly after the crash, according to Office of Emergency Communications executive director Gary Schenkel. He said comm center personnel were "shocked and deeply saddened" to hear of Adkins' death.

Chicago PD: What Modern Law Enforcement Agencies Need to Know About Modern Public Safety Technology Innovations

Law enforcement and fire departments around the country are leveraging new technologies to better inform their personnel, increase situational awareness, respond to emergencies, and protect citizens. The Chicago Police Department (CPD), recognized nationally as a technology innovator, is one such example.

Chicago's Roosevelt University Enrolls In RealView's All-Digital First Responder Technology

One of Chicago's most historic buildings is being electronically pre-planned as Roosevelt University, located in the South Loop, implements RealView LLC's CommandScope technology across its campus. The Auditorium Building and Auditorium Theatre are nationally-designated landmarks and two of five buildings whose data is being entered into the program that provides first responders critical property and occupant information both en route and onsite.

Chicken Decoy Helps Police Nail Drivers In Lake Elsinore

A member of the Lake Elsinore (CA) Police Department dressed up as a chicken as part of a law enforcement crackdown aimed at drivers who don't yield to pedestrians in crosswalks.

Chinook Medical Gear Introduces Mass Casualty / Active Shooter Kits

Chinook Medical Gear, a leading distributor and manufacturer of tactical medical kits, introduces a new line of Mass Casualty / Active Shooter Kits. Designed for schools, offices, and public buildings, these new kits empower the general public and first responders with proven supplies for performing hemorrhage control similar to what is administered by soldiers on the battlefield.

Choosing a Mobile Command Vehicle

Salt Lake City's public safety departments have been prominent in the media the last several years. From Elizabeth Smart to Lori Hacking, the city has had its share of challenging incidents. Fortunately for its citizens, the city's police and fire departments now have at their disposal a state-of-the-art Mobile Command Center. The city received delivery of the new vehicle from Emergency Management Equipment (EME) in the Spring of 2004.

Cincinnati Fire Department Deploys SafetyPAD EMS Information Systems

Cisco Extends Mobile Networking Portfolio

Cisco has made significant enhancements to its 5900 Series Embedded Services Router (ESR) product line, including the availability of the Cisco 5915 Embedded Services Router and updates to the Cisco 5940 Embedded Services Router. The 5900 ESR series of high-performance, ruggedized routers optimized for mobile and embedded networks expands the capabilities of the Cisco Mobile Ready Net solution architecture - the Cisco vision for the network of the future that continuously adapts to allow...

Cisco Instant Connect Empowers Users to Control Mobile Group Communication through their Public and Private Networks

Cisco has unveiled Instant Connect, a cost efficient push-to-talk (PTT) communication solution for personnel in a number of sectors. This new solution allows a group of mobile users to instantly communicate using enterprise networks. Cisco Instant Connect delivers secure, reliable communications with a full-featured PTT user experience including enhanced capabilities beyond two-way PTT mobile radio handsets.

Cisco Introduces Enhanced IPICS Capabilities for Mobile Communications

The new Cisco IP Interoperability and Collaboration System (IPICS) solution includes support for the broadest set of radio interfaces for interoperability, better encryption key management, and customizable interfaces for field dispatchers...

Cisco Updates Embedded Services Routers for Personnel Operating Beyond Reach of Traditional Fixed-Network Infrastructure

Cisco has announced enhancements to its 5900 Series Embedded Services Router (ESR) product line, including the 5940 ESR and 5915 ESR, to bring improved performance and added features to the ruggedized routers. The updates expand the capabilities of Cisco Mobile Ready Net solution architecture, establishing a scalable mobile network that connects organizational resources with a high degree of security to connect users how, when and where they need.

Citizens' Crime Mapping: The Newest Trend in Public Safety Software Increases Citizen Awareness in PA

The Berks County, PA District Attorney, John Adams, announced that citizens in the county will now have access to an interactive, online map detailing the crimes happening within the county, thanks to the new CODY Citizens' Crime Mapping Module for COBRA.net powered by The Omega Group's CrimeMapping.com. Visitors to the site can view interactive maps, generate reports for specific types of crimes, specific time periods, and much more. The goal of the crime mapping tool, Mr. Adams said, is to...

City Municipal Government - Lake Havasu, AZ

City of Danville (VA) Upgrades Emergency Responder Network with Exalt

Exalt Communications, Inc., a leading innovator of next-generation packet microwave backhaul systems, has announced that the City of Danville, VA has upgraded an aging copper network infrastructure with high performance Exalt microwave systems. The microwave network provides radio service for police, fire, public works, and utility departments within the city and eliminates monthly recurring lease line charges.

City of Fife (WA) PD Selects Tiburon's Integrated CAD and RMS for Cloud Deployment

Tiburon, Inc., a leading provider of integrated Computer Aided Dispatch (CAD) and records management public safety software for on-premises and secure cloud solutions, has announced that the City of Fife, Washington Police Department selected Tiburon to upgrade their current Computer Aided Dispatch (CAD) and Records Management System (RMS) to the industry's fastest growing multi-agency, multi-jurisdictional, cloud-enabled platform - Tiburon's CAD and RMS.

City of Fort Worth Embraces Smarter Public Safety System, Evolves into a Social Business

The city of Fort Worth, Texas can now more quickly respond to calls for help and communicate instantaneously with more than 40 agencies and departments across Texas. Fort Worth's Office of Emergency Management is the agency responsible for operating the 100-seat Joint Emergency Operations Center (JEOC), which communicates regularly with city and county agencies; state agencies such as the Texas Department of Public Safety; several federal agencies...

City of Green Bay Opts for More Rugged Communications Equipment

The City of Green Bay, Wisconsin's municipal services departments, including parking enforcement and public safety, were able to attain unfailing two-way radio communication from Pryme despite irregular and extreme weather conditions.

City of Jackson (MS) PD Uses Genetec AutoVu LPR Technology to Fight Crime

Genetec, a pioneer in the physical security industry and a leading provider of world-class unified IP security solutions, has announced that The Jackson (MS) Police Department is using the AutoVu License Plate Recognition (LPR) solution to help officers identify criminals and scofflaws and increase the safety of its citizens.

City of London (Ontario) trains with 3D virtual reality software XVR

The City of London Ontario, Canada needed to assess their procedural and communication gaps between tri-service processes (police fire, EMS). They also required evaluation and training on a recently implemented radio communication plan, and incident command structure processes. The City of London participated in a special introductory offer to acquire XVR, a single or multi-agency 3D virtual reality training tool for command, control, and communication skills training for 12 months...

City of San Fernando, CA - Police Desk Officer

Salary: $3,952- $4,893/month plus excellent benefits Under supervision, performs a broad range of highly specialized police-related duties; dispatches police and other emergency units as well as performs clerical work related to police operations; processes prisoners and maintains jail security; operates a variety of police equipment, including police radios, vehicles and computers; receives and relays emergency calls, information and messages. Qualifications: High School and 1 year,...

City of St. Cloud (FL) Selects Architects Design Group for New Police/Fire/9-1-1 Facilities

The nationally recognized and award winning public safety architectural firm, Architects Design Group (ADG), was recently selected to design the new City of St. Cloud (FL) Police Department Headquarters, 9-1-1 Center, and new stand-alone Fire Station and Fire Administration facility.

City of St. Louis Implements RealView First Responder Technology

The City of St. Louis, Missouri is implementing new technologies to strengthen city-wide emergency response including the all-digital CommandScope pre-plan technology. St. Louis fire fighters will now have critical knowledge of more than 2,000 target hazard buildings across the municipality, vastly improving their chances of saving lives and reducing property damage in cases of emergency.

City of Waterbury Selects EFJohnson to Deploy Next Generation Communications System

Waterbury, Conn. has awarded a $4-million contract to EFJohnson to deploy the next generation of the city's radio communications system. EFJohnson will provide the city with its ATLAS P25 Trunked Simulcast System Solution, a complete Land Mobile Radio (LMR) simulcast solution featuring a patented, fully distributed architecture for outstanding reliability, resiliency and scalability.

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Cloud Computing and Public Safety Services White Paper from InterAct

InterAct has published an in-depth White Paper that examines the company's core technology: "Cloud Computing and Public Safety Services" by Dr. Toufic Boubez. Dr. Boubez pioneered the field of SOA (Service Oriented Architecture) systems as the Chief Architect for Web Services at IBM's Software Group. While there, he drove IBM's web strategies and authored several key industry specifications. He is also the author of several major books on SOA.

Cloud-Based Services: It's All Silver Lining for Public Safety

Cloud-based services give public safety agencies fast, easy access to feature functionality on a flexible, scalable and secure infrastructure... By moving premises-based technology infrastructures to off-site, managed, cloud-based solutions, PSAPs can experience real benefits in terms of flexibility, scalability, and security.

CMAS/WEA White Paper Examines the Implications of New Federal Alert System

Galain Solutions, a leading consulting firm in alert and warning practices and technologies, has released a white paper that navigates the new Wireless Emergency Alerts (WEA) system, which will be operational beginning this spring.

CMC Government Supply Encourages Community Members to Get Involved with Local CERT Teams

September is National Preparedness Month and CMC Government Supply would like to encourage everyone to get involved with their local Community Emergency Response Team programs (CERT). CERT educates people about disaster preparedness for hazards that may impact their area and trains them in basic disaster response skills, such as fire safety, light search and rescue, team organization, and disaster medical operations.

CO NENA Conference

Annual nena conference, longmont, co, 9-1-1, public safety, emergency communications

Co-founder and President Of Intrado Honored As 9-1-1 Industry Leader

The E9-1-1 Institute, in conjunction with National Emergency Number Association (NENA), the Association of Public-Safety Communications Officials (APCO), the National Association of State 9-1-1 Administrators (NASNA), the 9-1-1 Industry Alliance ("9IA"), National Academies of Emergency Dispatch (NAED), 9-1-1 For Kids, and the Congressional NextGen 9-1-1 Caucus, will present George Heinrichs of Longmont, Colorado with the Industry Professional Award as part of the 8th annual "9-1-1 Honors...

Coast Guard Titanic Ceremony flight diverted to aid sinking vessel

A U.S. Coast Guard HC-130J Super Hercules aircraft which was diverted from a Titanic ceremony successfully coordinated the rescue of three persons aboard a sailing vessel 1,300 miles east of Boston, Saturday... "It's amazing that three people were rescued using the AMVER system on the 100th anniversary of the Titanic sinking," said Petty Officer 3rd Class Luke Clayton. "AMVER was created in the wake of the Titanic disaster. Passing ships had unintentionally sailed passed Titanic unaware of...

CODY Systems Unveils Cloud-Ready Tactical Cross-Agency Search App

CODY Systems, a nationwide leader in public-safety software, has unveiled C.tac 5, the companys latest cloud-ready addition to its market-proven C.O.B.R.A. real-time tactical information-sharing platform. C.tac 5 is a .NET, browser-based rich client that is already arming law enforcement agents with instant mobile and in-house access to real-time RMS information (including pictures) from across jurisdictions, regardless of RMS vendor.

Colonial Williamsburg Salutes First Responders in 2012

Colonial Williamsburg salutes first responders and their families with a very special offer: pay for a day and come back all year. From March 16 through June 10, any member of law enforcement, fire and rescue, EMS technicians, 9-1-1 dispatchers, emergency management employees, as well as active duty military, guard and reserve personnel and their families can purchase a single day ticket at $39.95 for an adult and $20.95 for youth ages six to 12 and visit the rest of the year through Dec. 31...

Colorado Emergency Preparedness Partnership and FEMA to hold Meeting on wildfire & flooding on February 6th

This first ever Northern Colorado joint meeting will focus on the recent wildfires and flooding experienced in the state; the challenges that were encountered as well as the hurdles that remain as part of the long-term recovery process.

Colorado Emergency Preparedness Partnership Upcoming Meeting: Protect and Sustain Your Organization During and After a Disaster

Colorado has experienced an unusually high number of large-scale natural and man-made disasters and emergencies over the past two years including the Aurora Theater shootings, wildfires and floods. It is vital that businesses, agencies, non-profits and other organizations prepare for the unknown. The theme of the June CEPP Western Slope meeting is "Protecting and Sustaining Your Organization During and After a Disaster." Expert panelists will discuss best practices and available resources to...

Colorado Springs PD selects New World Systems' public safety solutions

The Colorado Springs (CO) Police Department has signed a contract to license New World Systems' Aegis Suite of Public Safety Software on the Microsoft platform to replace a legacy system that no longer meets the Department's needs. The new solution will help the Police Department increase efficiency by eliminating redundant data entry and improving information sharing capabilities.

Command Vehicle Delivers Real-time Data for Monmouth Sheriff's Office

The Monmouth County Sheriff's Office field communications vehicle was a state-of-the-art vehicle with yesterday's technology... This setup did not allow for true networking and expandability, and thus did not allow communications staff to share resources when the communications vehicle was deployed... Monmouth County has now implemented a Cisco wireless network in its field communications vehicle with voice and data capabilities that support the Sheriff's department and local police stations...

Common Threads - Quilts of Hope for 9-1-1 Centers

After twelve years as a 9-1-1 dispatcher in Arizona, Jean Kester retired, moved to Washington state, and eventually founded an organization called Layers of Hope - Quilting 911, a support organization for 9-1-1 agencies and their communities who have undergone disasters or stressful, traumatic incidents. "I got the idea in 2005 when Hurricane Katrina hit the gulf coast," Jean told 9-1-1 Magazine. "I wanted to go down and help but it just wasn't possible. My husband suggested I use my...

Communcations Operator-Fire, Santa Monica, CA

Communications Operator Fire (Entry level and Lateral Transfer) For additional information and to apply on-line, please visit our website at www.smgov.net/hr. Apply by 5:30 PM, Thursday, October 31, 2013

Communications & Coordination: What has public safety learned from the Oakland Hills Fire?

On Saturday, October 19, 1991, the Oakland (CA) Fire Department responded to a small wildland fire that had broken out in a box canyon near the eastern bore of the Caldecott Tunnel. Initially comprising about seven acres, firefighters gained control of the blaze and, leaving their hose lines in place, checked the area for hot spots throughout the evening and into the next day. Little could they have known at the time that this small fire would progress in the next 72 hours into a...

Communications Center Administrator - Santa Monica, CA

The City of Santa Monica is seeking an experienced and results focused Communications Center Administrator. Graduation from an accredited college or university with a Bachelors degree in Communications, Computer Applications, Business or Public Administration or a closely related field. Visit 9-1-1magazine.com/careers

Communications Center Supervisor - Fire - Santa Monica, CA

City of Santa Monica, salary range: $5,371 - $6,631/Month. This position coordinates and supervises the overall operation of the Fire Departments Emergency Communications Center. Assists with and may perform the duties of a Communications Operator Fire.

Communications Dispatcher Trainee - Santa Rosa, CA

The City of Santa Rosa is currently seeking enthusiastic and committed team players for the entry level position of Communications Dispatcher Trainee. The Communications Dispatcher receives, accurately evaluates, and processes routine and life-threatening emergency radio and telephone communications using a state-of-the-art computer aided dispatch system. Our Emergency Communications Center operates 24 hours a day, 7 days week

Communications Div Mgr Maricopa County Sheriff's Office - Phoenix, AZ

Communications International Debuts Turnkey Construction Division with Public Safety Project in Ontario County, NY

Communications International, Inc. ("Ci") has assumed the role of General Contractor for the new Ontario County, New York P25 700MHz Trunked Simulcast Radio System. Ci is a leading systems integrator of wireless voice, data and network technologies, and this construction project showcases its ability to serve as a key integrator from start (construction) to finish (ongoing maintenance).

Communications Manager - City of Napa (CA)

The Napa Central Dispatch is the primary answer point for all 911 emergency calls for the City of Napa, City of American Canyon, Town of Yountville, and all unincorporated areas of Napa County. The center dispatches for the Napa Police Department, Napa County Sheriff's Department, the American Canyon Police Department, the Napa Fire Department, the American Canyon Fire Department and AMR Ambulance Service. The center is staffed by four Supervisors, 20 full-time Dispatchers, five Public Safety...

Communications Manager - City of Tempe, AZ

City of Tempe (Police Department), AZ Dispatcher position now available. Excellent benefit package. Please contact Human Resources Analyst, Karen McNeil, at (480) 350-8809 with questions. Close date extended to 6/22/12

Communications Manager, Charleston County (NC) Consolidated 9-1-1 Center

This position ensures overall management and supervision of the Consolidated Dispatch operations. Position requires a high school diploma (or GED) supplemented with ten (10) years of job related experience of which five (5) years as Fire, EMS or Law Enforcement Dispatcher plus five (5) years as a Communications Shift Supervisor (can be combination thereof as long as at least five years as Communications Shift Supervisor)

Communications Manager, Charleston County Consolidated 9-1-1 Center

his position ensures overall management and supervision of the Consolidated Dispatch operations. Position requires a high school diploma (or GED) supplemented with ten (10) years of job related experience of which five (5) years as Fire, EMS or Law Enforcement Dispatcher plus five (5) years as a Communications Shift Supervisor (can be combination thereof as long as at least five years as Communications Shift Supervisor)

Communications Manager, Nova Southeastern Univ.- Ft Lauderdale, FL

Nova Southeastern University (NSU) seeks experienced personnel manager to supervise the NSU Public Safety Security Operations Center. NSU offers competitive benefits, including medical, dental, vision, and tuition waiver.

Communications Network Surge Management: Coping At The Local Level

By identifying the possible things that can create emergency situations to our voice, data, and video pathways we can attempt to find ways to plan for or respond to them... The 2004 hurricane season in Florida and more recently the February 2, 2007 tornado event in Lake County (Groundhog Day Tornadoes) plainly evidenced the need for comprehensive analysis of potential emergencies and how they can or might affect our communications pathways and how we can respond to them.

Communications Operations Manager - City of Santa Clara, CA

City of Santa Clara Communications Operations Manager This is a management position in the unclassified service. For additional information and to apply on-line, please visit our website at http://agency.governmentjobs.com/cityofsantaclaraca/default.cfm. Apply by 4:00 PM, Thursday, February 13, 2014

Communications Operator - Fire/Lateral Transfer - Santa Monica, CA

Communications Operator - Police/Lateral Transfer, Santa Monica, CA

Communications Operator Police/Lateral Transfer City of Santa Monica, salary range: $4,696 - $5,798/Month. This position works in a fast-paced work environment; receives, analyzes, processes, and disseminates emergency and non-emergency information via telephone, radio, computer and in-person. For additional information and to apply on-line, please visit our website at www.smgov.net/hr.

Communications Operator - Police/Lateral Transfer, Santa Monica, CA

City of Santa Monica, salary range: $4,559 - $5,629/Month. This position works in a fast-paced work environment; receives, analyzes, processes, and disseminates emergency and non-emergency information via telephone, radio, computer and in-person.

Communications Specialist I - Edmond, OK

Communications Specialist I City of Edmond, Oklahoma Dispatching all 9-1-1 emergency, non-emergency and after hours Utility calls for service. Must be able to multi-task under pressure. Must have the ability to learn and operate a Computer Aided Dispatch system. Must be able to maintain record logs, perform clerical functions and maintain efficient and effective working relationships with internal and external customers. Must have the ability to communicate clearly and distinctly by...

Communications Supervisor - City of Vallejo, CA

Communications Technician Supervisor - Herndon, VA

Communications Technology Key to Disaster Preparation

Recently, Motorola Solutions had an opportunity to speak with two of our customers who were on the front lines of very different natural disasters that grabbed headlines this year. We wanted to hear their stories first-hand to ensure that we are meeting the current demands of first responders throughout the country, as well as anticipating their needs in coming years.

Community Policing In The Age Of Homeland Security

Having recently heard about an example of law enforcement bullying in one of our Airports, our Perspective columnist John C. Fine was prompted to share his concerns and cautions in his latest observation, in which the keepers of homeland security make us feel actually less secure.

Compassion Fatigue - new book from Professional Pride

Available as a self survey FLIP eBook (flash-driven page flipping eBook) and bonus Powerpoint Trainer, Compassion Fatigue is a very real stress related issue for our Comm Centers. The results of CF can be job burn-out, apathy leading to poor work performance, shut down of feelings leading to illness and increase stress levels. What causes CF, how can you see it and what can you do about it.

Complete Emergency Communications Overhaul for Hawaii Emergency Warning System

Complimentary Emergency Response Quality and Performance Handbook

Want to Improve the Quality and Performance of Your Communications Center? The development of Next Generation 9-1-1 and soon-to-be introduced Quality Assurance (QA) -standards are raising the bar for the quality of service required from emergency communications centers. Download your complimentary handbook, authored by analyst Dick Bucci from Pelorus Associates, from VPI

Computer-Aided Dispatch: A New Era of Emergency Response for Pleasantview FPD

Pleasantview Fire Protection District (FPD), a department in the southwest suburbs of Chicago, has emerged as an example of progressive thinking with their adoption of a computer-aided dispatch (CAD) system. Implementing technology such as this requires a forward-thinking attitude, abundant patience and a willingness to take necessary risks.

Concepts in Next-Generation PSAP Furniture

Although many dispatchers prefer working in dimly lit atmospheres, when it comes to the overall quality and features of their workstations, the future is exceedingly bright. New levels of solidity, flexibility, and user control are now being introduced by leading console furniture suppliers - all to the benefit of emergency communications professionals patrolling the stressful front lines of public interface.

Concerning CAD Systems

Many CAD systems today are quite expensive, particularly for the small to mid-range customer. It's not uncommon to find a single position costing as much as $50K/per seat. Complexity aside, what we've discovered customers really want is a relatively simple method to receive a call from a citizen, generate a call for service record, track service actions and unit status, and produce performance reports to help better manage the agency. Some of today's CAD systems require double-digit...

Congress Approves Next Generation 9-1-1 Funding

Today (fittingly, on the 44th anniversary of 9-1-1), Congress made a down-payment on the future of our nation's 9-1-1 system when it provided $115,000,000 in grant funding to state and local 9-1-1 authorities. The move comes as part of a major legislative push to extend payroll tax cuts that were set to expire at the end of February.

Connected and Secure: Washington DC Metro PD Mobile Data: A Case Study

The District of Columbia, Office of Unified Communications (OUC) handles almost two million 9-1-1 calls each year including call traffic from the DC Metro Police Department (MPDC), Fire and Emergency Medical Services (FEMS) and customer service operations. OUC needed a connectivity solution that offered a seamless transition between commercial mobile and secure Wi-Fi, as well as a platform for multiple operating systems for the MPDC. As the tenth largest police department in the nation, this...

Connecticut Convention Center Partners With Hartford Police In Community Policing Network

The Connecticut Convention Center has completed the installment of a multimedia communications system with the assistance of Mutualink, Inc. The system provides an interoperable communications platform that enables multimedia sharing of radio, voice, text, video, data files and telephone communications in a secure environment - all in real-time. The emergency communications network will allow the Convention Center to share critical information with law enforcement and emergency personnel,...

Connecticut’s Asnuntuck Community College launches Public Safety Dispatch & Continuing Dispatch Education Program

With Connecticut PSAPs and other public safety dispatch centers throughout the state frustrated in their efforts to recruit and retain public safety telecommunicator candidates, Asnuntuck Community College (ACC) in Enfield, CT has launched the Public Safety Dispatch & Continuing Dispatch Education (PSD & CDE) Program to ultimately yield a large pool of professionals in Connecticut with expertise in this area public safety telecommunications.

Consoles, Seating & Ergonomics

Modern dispatch centers by necessity are full of electronic appliances, all of which have to be interconnected and available to the dispatcher. As the quantity of information systems increases, dispatch workstation space has shrunk in order to keep all of it within easy reach. It wasn't long ago that dispatch centers - and there are still some out there today - were designed in such a way that dispatchers faced ongoing repetitive motion injuries such as carpal tunnel syndrome as they...

Consolidated Dispatch: Embraced or Feared?

Consolidated Dispatch Centers are not a new concept: some have operated successfully for more than 40 years. With this history of success, why does the idea of consolidation strike fear in the hearts of some police and fire chiefs but garner praise from others? This article focuses on misconceptions that create barriers to consolidating dispatch/communication center operations.

Consolidated Services In Monmouth County Cut Costs, Increase Efficiency

Spillman Technologies is helping Sheriff Shaun Golden and other community leaders in Monmouth County, N.J., pioneer new ways to save tax dollars with a system of consolidated services. Almost 30 agencies in Monmouth County are sharing consolidated services in an effort to reduce individual agency overhead

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Coordinating Communications: The Value of Plain Speech and Universal Radio Equipment in Local Operations

NIMS requires the use of plain speech during multi-agency, multi-jurisdiction and multi-discipline events, such as major disasters and exercises. It does not require plain speech as common practice within day to day departmental operations. However, the importance of plain speech as a means of creating a universal radio language in the United States goes far beyond those kind of major, multi-agency disasters.

COPsync911 Solution: Nation’s Only Real-Time Threat Alert & Notifications System

In September of 2013, a Boston based company, Brandon-COPsync, LLC launched a software platform called COPsync 911. CS911 empowers law enforcement personnel with the latest, most powerful and innovative technology solutions. These solutions include providing law enforcement and schools with real-time information, communication and reduced response time

CoreLogic Introduces Natural Hazard & Parcel Data Product to Improve Local Emergency Planning & Response Efforts

CoreLogic. a leading provider of information, analytics and business services, has introduced a new offering that will help emergency responders and local governments improve their emergency planning, preparedness and response efforts in the event of a natural hazard. The new offering from CoreLogic bundles the company's detailed natural hazard geospatial data, risk models and comprehensive parcel database to provide city and county officials a more accurate picture of potential hazard...

Cost-Effectively Stream 1080p60 Video over IP Networks with Matrox Maevex and PowerStream

Matrox Graphics has announced the Maevex 5100 Series video over IP solution will be shipping mid-April and priced for unprecedented price-performance value. Maevex enables the extension of Full HD quality video over standard IP networks for digital signage, collaborative video walls, manufacturing and automation, process control, and many other applications.

Counter Terror Expo US

Inaugural expo and conference brings together our nations complete counter-terror community to collaborate toward a common goal, protecting our country against terror threats

Counties file to operate NG9-1-1 Project in Southern Illinois

The Counties of Southern Illinois (CSI) organization has submitted a petition for authorization to conduct a Regional Next Generation 9-1-1 Pilot Project to the Illinois Commerce Commission. The filing of the petition is the latest milestone toward implementing the vision for improved public safety shared by the citizens of the region.

Covia Labs Launches Communications Interoperability Software Platform for Public Safety

Covia Labs, Inc. has announced the launch of Alert & Respond, a new software platform that offers a cost-effective way for public safety to integrate consumer smartphones and commercially available devices into their operations. Alert & Respond greatly expands the command & control and situational awareness capabilities available to public safety personnel beyond what is available with voice-only communication.

Crime Fighting Technology: Putting the Future in the Patrol Car

Assisted Patrol is a proactive surveillance device specialized to find and reduce crime in a given area. Assisted Patrol is specially made for law enforcement agencies, security departments, and crime prevention organizations who want to stop electronics thievery in specific areas. The device is planted in a vehicle in a selected patrol area. Upon the device leaving the set area, officers are alerted and the retrieval process begins.

Crisis Collaboration: Beyond Radio

Say "interoperability" and most policymakers immediately think new Project 25 (P25) radio systems. True, your radios might be due for an upgrade. But public safety agencies can serve the public interest by educating policymakers that funding new radios alone will not satisfy other urgent interoperability requirements for effective crisis collaboration:

Crisis360 Next Gen Emergency Management System for communities, campuses & businesses

Crisis 360 is the next generation emergency management application that puts up-to-the-minute situational awareness in the hands of your entire team. Sophisticated mapping, reporting, and entity status tracking allow you to spearhead the response and safeguard your team.

Critical Incident Management: A New Era of Post-9/11 Dispatch Models

No longer are post 9/11 dispatch models able to support moderate or significant incidents separate and apart from the philosophy of critical incident management. Personnel at Public Safety Answering Points (PSAPs) serve integral roles. Command and control of an incident starts as soon as the primary unit has been dispatched to virtually any call for service...

Cubic to equip high-tech 'Tactical Village'

Cubic Corporation has reached an agreement to provide its advanced urban instrumentation system, including its Multiple Integrated Laser Engagement System (MILES), for a regional emergency and law enforcement training facility being built in the Chicago area. The contract marks first sale of sophisticated urban instrumentation to an academy for law enforcement and first responder training

Cultural Communications - Tribal Enforcement, DUI, & South Dakota's Initiatives To Save Lives on its Highways

After A Distinguished Career Top South Dakota Cop Reflects On The Most Important Issues Facing His State And Perhaps The Nation

Cuyahoga County (OH) Selects Emergency CallWorks for NG 9-1-1 Call Management & Mapping System

Emergency CallWorks Inc., a leading provider of Next Generation 9-1-1 and emergency incident management software for the public safety industry, has announced Cuyahoga County, Ohio's most populous county with 1.3 million citizens including the city of Cleveland, selected Emergency CallWorks to supply its Next Generation (NG) 9-1-1 call management and mapping software solution.

Dallas Police GIS Analyst Uses Geospatial Skills to Fight Crime

Geographic information systems (GIS) has changed the way law enforcement fights crime. Investigators now rely on actionable intelligence for mapping and analyzing crime patterns and as the use of this new technology continues to evolve, police agencies will depend on crime GIS analysts to take advantage of the cutting-edge tools and industry innovations that GIS offers.

Danger Ahead: The Public's Troubling Attitudes Toward Disaster Warnings & Preparedness

Though 2011 represented a record-breaking year with regard to the number of disasters, the American public remains largely unaware of both their local alerting processes and their community's emergency notification capabilities. Even more alarming, many citizens approach the subject of disaster warnings and personal emergency preparedness with attitudes that reflect unacceptable levels of complacency, indifference and, in far too many cases, what can only be described as outright apathy.

Daniels Electronics Launches P25 multi-Site Trunking

Daniels Electronics recently announced the introduction of its new P25 multi-site trunking solution using the Inter Sub System Interface (ISSI) protocol. Building on our existing P25 trunked system, the multi-site capability now enables Daniels to build small multi-site networks for Public Safety agencies or provide an open ISSI interface for end of the network and dead zone infill for large agency and state wide networks

Data Analysis & Public Safety: How Predictive Policing Can Benefit 9-1-1 Personnel

Often, discussions about 9-1-1 technology are geared toward live computer aided dispatch screens, automated vehicle locator information and applications and communications systems between dispatch and officers in the field. While all critical to emergency services, there lies a growing interest in analytics as they relate to data that is gathered in computer aided dispatch and other systems. Whether analyzing response times on various call types or determining the optimal positioning of...

Data Integration is a Necessary Building Block for Sound Analytical, Threat Assessment Capabilities

In the aftermath of 9/11, many law enforcement agencies sought to establish new data repositories to capture information, such as Suspicious Activity Reporting (SAR, also known as Tips & Leads), Organized Crime Intelligence, Counter-terrorism Intelligence, and even Web-based and electronic document open-source data. Quite a few agencies, perhaps a result of the growth of Fusion Centers, are now interested in setting up information management systems that can mine existing data repositories...

DataTech911 Announces the Release of StatusNet911 Community Contact

During large scale emergencies where community members are displaced from homes or schools, StatusNet911 Community Contact provides an easy to navigate web-based registration system. Authorized personnel at emergency shelters, schools, houses of worship, hospitals, police stations and other locations, which are commonly used as shelter sites during an emergency, will be able to quickly identify and register displaced families and individuals.

Datron UAV Provides Real-Time Video & Photo Assist in Recovery & Management of Hazmat Derailment

Datron World Communications, Inc., a leader in tactical and public safety communications products, reported that their Scout UAV (Unmanned Aerial Vehicle) was instrumental in helping local, state and federal officials as well as first responders on the ground sort out solutions for dealing with a derailed tanker car containing toxic chemicals in Louisville, KY on November 1st.

Dawson County Georgia turns up new Solacom NG9-1-1 system days before deadly winter storm hits

Seven days after Dawson County, GA cut over to a Solacom Guardian Next Generation 9-1-1 call taking system, the public safety answering point (PSAP) put the new equipment through its paces answering triple the normal number of calls as a February snow storm swept across Georgia causing power outages and treacherous roadways.

Day Of Infamy: FDNY In The Bravest Tradition

After the initial plane struck the first tower, a third alarm was transmitted. When the second plane struck the other tower, two 5th alarm assignments, one for each building, were transmitted, plus an additional 2nd Alarm assignment for Brooklyn companies to respond into Manhattan. FDNY companies from all five boroughs were responding. Urgent requests for additional help were radioed to Manhattan fire alarm dispatchers, just as numerous reports of trapped civilians and were flooding the...

Deja Vu All Over Again: Public Safety & Civil Disobedience 2011 Style

Are we headed for a repeat of the tumultuous sixties? I'm not sure, but certainly some of the divining signs are there. And if that is the case we are going to need to resharpen our skills in handling the types of events that are associated with societal change.

Delanco, NJ: 11-Alarm Warehouse Fire

On Sunday September 1, 2013 a building fire was reported in Delanco, Burlington County at 1000 Coopertown Rd, at the Dietz & Watson warehouse. First arriving units reported heavy smoke coming from the roof area of the building. Crews secured the limited water supplies and set up for defensive operations. Multiple Ladder Pipes were set up to surround the building. Roof operations were off limits due to the entire roof being covered with solar panels.

DeLorme Assisting in Development of Disaster Relief Mapping in Pacific Rim Region of Asia To Support Rapid Response Capabilities When Natural Disasters Strike

DeLorme is currently assisting the Government of Australia and the Association of Southeast Asian Nations (ASEAN) in the development of a disaster relief mapping service to enable rapid response capabilities in the event of a natural disaster in the Asia Pacific Rim.

Denise Amber Lee Foundation Inspires Unanimous Vote at New Hampshire 9-1-1 Conference

April's annual state conference of the New Hampshire Emergency Dispatchers Association (NHEDA), voted unanimously to adopt a uniform standard of training for all state 9-1-1 call takers and dispatchers. The vote was taken after Denise Amber Lee Foundation President, Nathan Lee, spoke about the tragic story of his wifes abduction and eventual murder due to mistakes made in his local 9-1-1 center the evening of January 17th, 2008.

Denise Amber Lee Foundation Invited To New Hampshire 9-1-1 Conferenece

The Denise Amber Lee Foundation and President, Nathan Lee, has been asked to speak at the opening of the New Hampshire Emergency Dispatchers Association (NHEDA) annual conference in North Conway, New Hampshire. The conference is being held on April 11th with the focus on training and adoption of a voluntary, statewide, uniform training and certification standard for all 9-1-1 call takers and dispatchers in the state.

Departments

Deployable Mobile 9-1-1 Emergency Communications Solution Succeeds in Bexar, Texas

To test its back-up capabilities in Bexar Metro 9-1-1 in Texas, Intrado deployed THOR to San Antonio for a multi-day, multi-agency, live field test.... THOR, a two-story, 40-ton, 80-foot-long vehicle with next-generation emergency communications technology, would operate as Bexar Metros live 9‑1‑1 communications and command center, providing a comprehensive replica of San Antonios police, fire, and EMS, and Bexar County Sheriffs communications functionality.

Design completed for new Lake County EOC & Consolidated Dispatch Center

Architects Design Group (ADG), headquartered in Winter Park, Florida announced the firm has completed the design of the $6.3 million, 26,200 square foot Lake County (FL) Emergency Operations Center (EOC) and Consolidated Dispatch Center. The structure is designed to withstand significant natural forces with redundant critical systems in order to ensure facility survivability.

Detroit PD opts for OEM Micro's Mobile Tactical Computer

OEM Micro Solutions, a leader in mobile electronic systems for public safety agencies, has announced a new multi-year agreement with the Detroit Police Department for their Mobile Tactical Computer, the MTC-3+. The Detroit Police Department, which has begun phasing in the MTC-3+, adopted the technology as the standard computing platform for all of its patrol vehicles.

Developing a Mobile Command Center Rally: Lessons from Fairfax County

Diesel Power and Disaster Preparedness

As large parts of the nation battle storms of epic proportions, local, state and federal governments, emergency responders and businesses are moving into emergency response mode relying on some of the most powerful and reliable and proven technology available today. Allen Schaeffer, the Executive Director of the Diesel Technology Forum, issued the following statement on diesel's vital role in the United States' emergency preparedness for this storm system.

Digital Radio Test Set for Automated Tests and Alignment of ES Series Radios

Aeroflex Incorporated has collaborated with EF Johnson Technologies, Inc. to provide automated test and alignment capabilities for EFJohnson P25 radios on the Aeroflex 3920 Digital Radio Test Set. Initial test capabilities will be focused on the 5100ES and 5300ES Series APCO Project 25 conventional radios.

Digital Trunked System Knocks Down Largest Fire in a Decade

November 7, 2008 marked the largest fire in a decade in Champaign, Illinois, and the first major test of our countywide 800 MHz digital trunked system. Not only did everything work well, everyone was interoperable - fire, EMS and police - during an incident that required a lot of communication and coordination

Director of Emergency Communications (911) - Springfield, MO

Position manages and directs the 24/7 operations of the Springfield/Greene County Emergency Communications Center, a department of the City of Springfield.

Director of Emergency Services and Telecommunications City of Hartford, CT

Connecticut’s Capital City is seeking a dynamic individual to lead the Emergency Services and Telecommunications Department. The Department is a 24/7/365 operation staffed by 50+ civilians and an annual budget of approximately $4 Million.

Directory

Disaster Management: A Death in the Family

As a communications center manager, I can only imagine what my counterparts who were directly responsible for dispatching the initial responses had to cope with. What was the mindset in New York City where radio calls to company after company on the scene at the World Trade Center went unanswered? How did the telecommunicators in Arlington, Virginia respond when their focus turned from the CNN reports from Manhattan to the real world scenario unfolding at the Pentagon, right outside their...

Disaster Management: Controlling Rumors On Social Media Is Crucial During A Disaster Or Terrorist Attack

A study on the use of social media in three major incidents revealed that Twitter is emerging as the dominant social reporting tool to report eye-witness accounts and share information on disasters... But when it is the online community who are creating and exchanging the news rather than official news channels, this can not only exaggerate the unfolding situation, but also unintentionally turn it into misinformation, diverting attention from the real problems.

Disaster Response & Recovery Expo (DRRE) 2012

Disaster Response & Recovery Expo (DRRE) 2012 Event Date(s):Wednesday, May 23, 2012 to Thursday, May 24, 2012 Location:Nashville, TN. The Disaster Response & Recovery Exposition is the perfect opportunity for local, state, and federal public health and emergency preparedness practitioners and policy makers to discover the latest equipment, technologies, and services available.

Disaster Training: A Volunteer's Viewpoint of Austin Urban Shield

According to Alameda County, California, Urban Shield is "a national model, full-scale exercise, designed to assess and validate the speed, effectiveness and efficiency of capabilities, as well as test the adequacy of regional policies, plans, procedures and protocols" (Urban Shield, 2013). Urban Shield events require hundreds of volunteers, to portray victims in a variety of disaster scenarios. When possible local residents are used and that is how I got involved with the Austin, Texas...

Dispatch ICS

When an extraordinary incident hits a community, the dispatch center is thrown into an exceptionally busy period of critical, peak activity. There is the potential for chaos to reign, or for conflicting orders from multiple supervisors to throw dispatch operations into disarray. Having a standardized method of managing extraordinary incidents in the dispatch center will maintain a smooth operation and maximize support to the field responders. A manner of incident command, modeled after the...

Dispatch Manager - West Cities Communications Center - Seal Beach, CA

West Cities Communications Center (West-Comm), an agency formed by a Joint Powers Agreement (JPA) between the cities of Cypress, Los Alamitos and Seal Beach with contract dispatch services provided to the Orange County Park Rangers, is seeking a highly motivated, dynamic and dedicated individual to join its staff as Dispatch Manager.

Dispatcher engineered stirring tribute to fallen Marine

On nearly every I-280 overpass along the funeral procession's route from Milpitas to San Bruno, firefighters stood by to honor a young man they never knew. The touching display was orchestrated by San Jose Fire Department dispatcher Tracy Deitschman, a 27-year department veteran determined that even amid the holiday hustle and bustle, we not forget that young Americans are dying far away in Afghanistan and Ira

Dispatcher Lost in WTC Collapse

Line of Duty Death of Jersey City Fire Dispatcher, Joseph Lovero, at the World Trade Center

Dispatcher Receives Call About Her Own House on Fire

Dispatcher Cherry Drake who has worked for Haywood County (TN) Emergency Dispatch for four years. While she is used to taking emergency calls from residents who are in desperate situations, it was a shock to get a call from her 17-year-old son reporting that their own house was on fire.

Dispatcher's Instructions Led To Caller's Death

Police in Denver (CO.) are investigating the handling of a 9-1-1 call from a road rage victim, during which a dispatcher told the man to return to the city for an officer to take a report, and which ended in the mans death.

Dispatcher-Designed Decals Will Alert Responders to Diabetic Drivers

A Missouri 911 dispatcher has devised a new way to alert people to diabetic drivers. Tanya Moder designed decals that say Diabetic on Board. The decals will alert emergency responders that a diabetic person could be in distress. It would also help responders distinguish between an intoxicated driver and symptoms of diabetes in a situation where the driver may be found unconscious.

Dispatcher/Telecommunicator - Wisconsin Rapids, WI

Dispatcher/Telecommunicator - Wisconsin Rapids, WI

Dispatcher/Telecommunicator Wood County Dispatch Center Wisconsin Rapids, WI Responsibilities: Public safety telecommunications calls for service, and radio transmission to the Wood County Dispatch Center - Public Service Answering Point (PSAP). Salary: $17.19 per hour

Dispatchers and Children Honored as 9-1-1 Heroes at Celebrity Golf Tournament

Actors and professional athletes gathered together on Monday, May 20th at the St. Regis Golf Resort for a celebrity golf tournament as a fundraiser for the 9-1-1 For Kids organization. The organization publicly recognized two local dispatchers and children as 9-1-1 Heroes to kick-off the tournament. A dispatcher from the Anaheim Police Department (CA) and one from the California Highway Patrol were honored, along with two children they each received a 9-1-1 call to report an emergency.

Dispatchers for North Memorial Ambulance Services (MN) Find 24/7 Scheduling Access, via Aladtec, a Valuable Department Asset

Dispatchers In The Clouds: Cloud Computing and the Modern PSAP

The future model of law enforcement communications centers is on the verge of a paradigm shift, one which will vastly change the way dispatching services are provided. In the near future, your communications center will likely integrate cloud-based technology. To take advantage of the cloud for emergency communications, though, we must first understand the long-term benefits of cloud-based communications centers, have clarity regarding options for deployment, and work to obtain the tools...

Dispatchers Work out of Trailer after Lightning Strikes PSAP

It's not the first time lightning has struck here, but this time, when a powerful bolt hit a radio tower at the Stewart County (TN) Sheriff's Office on April 5th, it shut down the 9-1-1 dispatch center.

Dispatching in Slippers: The Future of Public Safety Communication Centers?

The "Anytown" Police Department took a page from the private sector and had taken advantage of having employees working from home. They realized that the role of the Public Safety Dispatcher has evolved from being just a job for a clerk to answer the phone and radio. Their roles are now that of highly skilled professionals who fill a unique niche that few can replace... But Pat and his fellow Anytown dispatchers had phones routed to their homes, along with all of the computer equipment...

Does Your 9-1-1 Center Flooring Comply with Grounding Standards?

The job of 9-1-1 dispatchers is to respond to calls from people who may be in danger. But what happens when electrostatic discharges (ESD) interfere with communications equipment and the call is lost? Static-control flooring, particularly carpet tile, helps prevent ESD events from harming equipment in 9-1-1 dispatch centers and equipment rooms. Simply put, if this flooring doesn't meet international industry standards - as well as the standard of care established by the American...

Don't Let Celebratory Gunfire Harm Your Community

SST customer agencies actively use their ShotSpotter gunfire data to enhance their capabilities to respond and investigate gunfire incidents, increase prosecutions for gun crime, and identify hotspots of gunfire activity, particularly during this time of year. It helps the community know the police are engaged and working smartly in their neighborhoods to keep them safe, and it sends a clear message to those contemplating celebratory gunfire that they will be caught and arrested.

DRS Technologies to Provide FDNY with Integrated Rugged Mobile Solution for Emergency Patient Care

DRS Technologies, Inc., A Finmeccanica Company, has announced that the Fire Department, City of New York (FDNY) will be using ARMOR Rugged Mobile Solutions to better respond to emergencies and manage medical information gathered at the scene. FDNY has placed an order with the award-winning leader in the public safety industry for systems, including rugged tablet computers, accessories, installation services and communication equipment.

Durham 9-1-1 Center Extends Texting Trial for Emergency Help

In order to continue to gauge the effectiveness of the new "text-to-9-1-1" technology, the Durham Emergency Communications Center and Verizon Wireless are extending the trial period beyond the January 31st deadline to now end on April 30, 2012.

Durham's Next Generation 9-1-1 Installation Complete

The Durham (NC) Emergency Communications Center is now one of the few next generation 9-1-1 (NG9-1-1) systems in the country, laying the groundwork to enable it to accept text, images, and video once mobile carriers make this an available option to their customers.

During Budget Cuts How Technology Can Save Lives with Less Money

Today, state and local governments must provide citizen services with tighter budget constraints than ever before. These challenges force governments to pick and choose between programs and services often putting citizens and government employees in jeopardy. Innovative, collaborative, virtualization technology is a key solution to address this ever-growing problem.

Duty Positive: Is Optimism Possible in the Public Safety Professions?

Negative events can significantly impact the mind, body, and soul of the ones whose responsibility it is to provided service and security in times of crisis. Negative coping mechanisms include denial, projection, cynicism, stoicism, and escape. Consequently, one might ask: Is Optimism Possible in the Public Safety Professions?

E-book Details How GIS Technology Has Become The Newest Crime-Fighting Tool

American Sentinel University’s new e-book, GIS for Crime Analysis, Law Enforcement and Public Safety, profiles how geographic information systems (GIS) has become an effective new crime-fighting tool used by law enforcement agencies to uncover criminal patterns that would be otherwise impossible to identify. The complimentary e-book is available for download.

E911: Raising Awareness for a Critical Component of Emergency Communications

Over the years, I've met with many safety officers and other managers who think a lot about emergency preparedness at our schools, corporations and government institutions. ... most of these organizations are not using all the tools available to provide the highest level of safety in the event of an emergency. While their intent is right, many safety officers are simply not aware of technology solutions that exist today for multi-line telephone systems that can ensure the right help gets to...

Eaton Introduces Best-in-Class Rack Power Distribution Unit Portfolio with Exclusive IEC Outlet Grip Feature

Power management company Eaton has launched the Eaton ePDU third-generation (G3) platform, its newest portfolio of rack power distribution units (PDUs) engineered for best-in-class efficiency and reliability with a new patent-pending IEC grip feature.

Eaton's 93E UPS Offers Feature-Rich, Economical Power System for Today's Mission-Critical Data Centers

Even the smallest disturbance in utility power can terminate or prevent 9-1-1 calls from being completed. For call centers, a reliable uninterruptible power system is needed to effectively maintain uptime across these facilities. The 93E UPS from Eaton offers enhanced maintenance bypass options and external battery cabinets to ensure operation of critical IT systems. Call center operators can build upon the internal runtime capabilities of the 93E with a range of battery cabinets that offer...

Eaton's Integrated Power Management Solutions Now Certified as VCE Vblock Ready

Power management company Eaton has announced that its integrated power management solutions suite is now certified as Vblock Ready through the VCE Technology Alliance Partner (TAP) program. Eaton can now deliver advanced power monitoring, management and control solutions for Vblock Systems, which are pre-integrated, pre-tested and pre-validated converged infrastructures for next-generation cloud environments.

Eaton's Latest IT Power Management Software Aligns with Latest Virtualization Platforms & Converged Infrastructure Solutions

Power management company Eaton has announced the launch of its Intelligent Power Manager software version 1.4, building on a five-year history of success in developing industry-leading power management solutions that are compatible with most virtualization platforms. Intelligent Power Manager software version 1.4 strengthens Eaton's collaboration with Cisco Unified Computing System server management, which allows information technology (IT) managers to set power consumption limits to each...

eBook Download free for public safety agencies: Virtualization for Dummies

Shrinking budgets. Smaller IT staffs. Too many servers and applications to manage. These are among the many reasons virtualization has become one of the hottest technology trends in public safety today. Stratus is making its ebook 'Virtualization for Dummies' available for free download to public safety agencies.

Editor's Desk: Resolution

There's another meaning for the word "resolution," and that is "image resolution," a measurement of photographic clarity, which describes the detail an image holds... This kind of resolution - clarity - can be valuable in the workplace (especially in public safety, where lives depend on the keenness of our perspective)...

Editor's Desk: The Rush to Judgment

We're hearing a lot in the media these days about police brutality, about the militarization of police, about racism and all of the ugly accusations that confront law enforcement, particularly in the wake of events on Ferguson, Missouri, which is experiencing a second week of rioting and violence against police in the wake of a shooting of a young, unarmed black man by a white police officer...

Editorial Guidelines

9-1-1Magazine.com editorial guidelines for submissions of articles and photography.

Editorial Opportunities for Vendors

For more than 23 years, 9-1-1 MAGAZINE provided valuable information to the public-safety communications community. Moving our format to the Internet has allowed 9-1-1 MAGAZINE to develop the industry's first Web Portal, 9-1-1MAGAZINE.com. By moving to an online format, we are continuing to reach a broader audience of emergency communications management worldwide and to deliver the best possible marketing value for our sponsors.

EENA: Next Generation Emergency Services project to be funded by the European Commission

On December 11th, the European Commission launched its Horizon2020 Work Programme for 2014-2015. A specific topic entitled "Communication technologies and interoperability: Next Generation emergency services" (Reference DRS -19-2014) has been included to develop a testing regime for Next Generation 112 products, using existing standards and protocols.

El Paso County 9-1-1 Deploys onBoard Mobile Gateway for County-Wide Comms

In Motion Technology, a leader in mobile networking technologies that efficiently connect and manage equipment, information and people in the field, has announced that El Paso County Enhanced 9-1-1 Emergency Communications District is deploying the onBoard Mobile Gateway as the single communications platform to support a county-wide initiative that will improve situational awareness.

Element Mobile to Offer Cellular Mobile Alert System (CMAS)

Element Mobile is teaming up with Intrado, to bring the Cellular Mobile Alert System (CMAS) to Central Wisconsin. CMAS is a location-based message system that alerts customers of fema alerts and other governmental updates, including Amber Alerts, severe weather alerts, and presidential alerts. When activated, CMAS sends a 90-character message alert to CMAS compatible devices.

ELERTS Showcases Smarter Mobile Emergency Communications

Founded by a deputy fire chief with 26 years of first responder experience, ELERTS is building a smartphone/tablet-based emergency alert system that turns citizens into assets for first responders - and gives first responders vastly better tools with which to communicate.

Eleven Years After, the Bell Still Tolls

For those of us in the 9-1-1 business, professionals in the realm of public safety communications, September 11th has a very unique ring. It tolls with the low, baritone gong of the funeral procession, since so many of our brothers and sisters in the first responder community perished as a result of those heinous acts of warfare against our country and our way of life. We, who have dedicated ourselves or at least entered into a profession whereby our mission is to help people during...

Emergency CallWorks NG9-1-1 Call Management and Mapping Selected by Tuscaloosa County (AL)

Tuscaloosa County (AL) has selected Emergency CallWorks (ECW) to supply advanced 9-1-1 call management and call mapping. The new system, built to meet and exceed the latest Next Generation (NG) 9-1-1 standards, will help improve emergency response, streamline and consolidate operations and lower the county's total cost of operation and technology. The new NG 9-1-1 call management solution will be deployed with the capability to service all of the existing Public Safety Answering Points...

Emergency CallWorks NG9-1-1 Call Mgmt & Mapping System Selected by Jefferson County, Alabama

Alabama's largest county, Jefferson County, with an estimated 660,000 citizens has selected Emergency CallWorks (ECW), a leading provider of Next Generation 9-1-1 and incident management software for the public safety industry, to supply advanced 9-1-1 call management and call mapping. The new system, built to meet and exceed the latest Next Generation (NG) 9-1-1 standards, will help improve emergency response capabilities, consolidate operations and add efficiencies as well as lower...

Emergency CallWorks NG9-1-1 Solution Goes Live at Southwest Oklahoma Regional PSAP

Emergency CallWorks Inc., a leading provider of NG9-1-1 and incident management software for the public safety industry, has completed the installation of its Next Generation E9-1-1 Call Taking solution at Southwest Oklahoma Regional 9-1-1. Spanning across six counties, the new Enhanced NG9-1-1 system will serve law enforcement, fire and emergency medical services and significantly improve emergency response.

Emergency CallWorx Selected by East Texas Council of Governments

Hitech Systems, Inc., an end-to-end public safety solutions provider and reseller of Emergency CallWorx, Inc., a leading provider of NG9-1-1 and incident management software for the public safety industry, announced today that it has been selected to supply its Next Generation E9-1-1 Call Taking and Mapping solution to the East Texas Council of Governments (ETCOG). The integrated, multi-agency solution will be locally hosted with regional deployments serving ten counties, including eighteen...

Emergency Communications V2.0 - The Next Generation And Beyond

Smartphones now offer more advanced computing ability and connectivity. NG 9-1-1 will ultimately have the capacity to support these devices and the advanced technologies they possess. This includes pinpointing callers based on geographic coordinates, sending and receiving text and instant messages, and sharing high-resolution photographs or video images. All of this are current capabilities of the contemporary Smartphone, which is rapidly becoming the preferred means of communication for...

Emergency Communicators: Stay One Step Ahead in Preparedness

One of the most important things for emergency telecommunicators to do is to truly understand their jurisdiction and what critical infrastructure, symbolic targets, and other unique features exist and how the loss or disruption of those facilities or events will impact emergency responders and the community. Understanding community threats prior to an emergency is critical to not just the success of the response, but also the life safety of the occupants and emergency responders.

Emergency Dispatcher - Cuyahoga Falls, OH

Emergency Managers Expanding Communication Channels to Increase Public Safety Awareness

Now in its fourth year, and conducted again by Zogby, 2013 Federal Signal Public Safety Survey has traditionally surveyed the general public on safety awareness and emergency preparedness attitudes and behaviors. For the first time, however, this year's survey shifts the conversation by asking emergency managers about the most significant challenges they face and the measures they are taking to address them.

Emergency Preparedness Library on CD-ROM

Preparedness is a watchword these days. Many different government web sites provide valuable information but none provide the comprehensive collection of materials like the Urban Survival Library. This CD contains more than 100 Acrobat and multimedia files - official government information covering the following topics...

Emergency response? There’s an app for that…

Today’s new recruits most likely grew up with touchscreen technology, swiping and tapping between apps on smart phones and tablets like a jazz pianist taking a solo. There are scores of apps designed to streamline decision making for emergency personnel...

Emergency Technologies Deploys Multi-Department Fire Records System in San Antonio, Bexar County, and Schertz Fire Departments

Emergency Technologies, Inc. (ETI) proudly reports that that the Visual Fire system is live and operational within the city of San Antonio Fire Department, the city of Schertz Fire-Rescue, and throughout all of the Bexar County Fire Departments. ETI's Visual Fire solution allows these city and county fire departments to have an integrated public safety information system to help streamline information sharing between city and county agencies.

Emergency Technologies, Inc. and VisionAIR, Inc. Announce Strategic Partnership

Emergency Technologies, Inc. (ETI) has formed a strategic partnership with VisionAIR, Inc., a leading provider of public safety software solutions. Through this strategic partnership VisionAIR will provide ETI's Visual Fire and Visual EMS solutions, branded as VisionFIRE 5.0, an integral part of VisionAIR's Public Safety Suite to current and prospective public safety clients.

Emergency/Triage Light brightens up fire/crime scenes

Southwest Synergistic Solutions, LLC, developer of the Emergency/Triage Light is now offering a kit for use by Police, EMS and Fire personnel. Each kit comes with five E/T Light and associated set-up gear. Great for setting up LZ/HZ zones during day/night MCIs...

EmergencyLink Partners with Kansas County to Prepare All Residents for Emergency Medical Situations

EmergencyLink, the free emergency ID network, has announced its first government partnership to provide an entire U.S. county with state-of-the-art emergency medical services. Butler County Emergency Medical Service (EMS) in Kansas has implemented EmergencyLink to improve the quality of information first responders have and better prepare its 65,000 residents for emergency situations.

EmergenSee Converts Smartphones Into Personal Safety Devices, sending data to 24/7 Monitoring Centers

EmergenSee is making college campuses safer by putting the power of live streaming video, audio and GPS data directly in the palm of students' hands. The Personal Security App leverages smartphone devices to provide a rich feature set and optional 24/7 professional monitoring. As the only app of its kind to offer live streaming video at the touch of a button, EmergenSee is reshaping how people view personal safety.

Emergent Communications & AGENT511 deliver NG9-1-1 PSAP solution for acquiring text and multimedia messages

Emergent Communications and AGENT511 announce that both companies successfully demonstrated Emergency Text Messaging to the Next Generation 9-1-1 PSAP at the Federal Communications Commissions Exhibition Fair of Text to 9-1-1 Technologies and Applications on March 28 and 29th at the Commissions Technology Experience Center in Washington, D.C

Emergent Communications completes ICE 4 Interoperability Testing

Emergent Communications, Inc. recently completed interoperability testing at the National Emergency Number Association (NENA) 4th Industry Collaboration Event (ICE 4) held in Irving Texas. This was the largest event of its kind and featured some of the most complex test scenarios to date using Next Generation 9-1-1 components based on NENA 08-003, the core standard for NG9-1-1 services.

Emerson Network Power Announces a New Data Center Solution to Deliver Secure and Remote Virtual Infrastructure Management

Emerson Network Power, a business of Emerson and the global leader in enabling Business-Critical Continuity, has introduced the Avocent Virtual Advanced Console Server 6000 (ACS v6000), a new tool for secure, remote data center and out-of-band management of virtual assets.

Emerson Network Power Announces that Preventive and Emergency Maintenance are Now Available through GSA

In an effort to help U.S. government agencies maintain business continuity, Emerson Network Power, a business of Emerson and a global leader in maximizing availability, capacity and efficiency of critical infrastructure, today announced that Emerson Network Power service offerings can now be procured through a federal government contract offered by the General Services Administration (GSA)...

Empowering First Responders with Real-Time, Life Saving Information

In emergencies, time is critical. Ineffective or limited communication of information to first responders can be the difference between safety and disaster, life or death. To ensure a quick and safe response, responders need more visibility in to what is happening at the scene, prior to arrival.

EMS Helicopters: Dispatchers Facing the Challenge

I once had a boss that strongly urged me not to "spend a lot of time and energy on trying to figure out this helicopter mess. We all know helicopter transportation is just a fad and will soon be forgotten." He was so wrong.

EMS Operations: Create Fast, Detailed Patient Care Reports with Voice Technology

Digital dictation and transcription are some of the most rapidly adopted technologies by emergency medical service (EMS) professionals, and for good reason. Voice technology allows emergency workers to capture crucial patient care details faster and more efficiently than typing, and it helps EMS companies submit cleaner, more accurate claims and bills. The results are safer handoffs at the hospital, higher quality patient care and faster reimbursement.

EMS Podcast Online: From Prehospital to In-Hospital: The Continuum for Time-Sensitive Care

EMS Response to the WTC Disaster

All the agencies involved in the September 11th incident faced their own sets of challenges when they responded. It was more like operating in a war zone than in a civil disaster. One of the most daunting tasks was to bring out the wounded while the attack continued to unfold.

EMS Systems: Have It My Way

Recently, I had the opportunity to assist an international security company with the task of developing an EMS system in Central America. While this company had experience in law enforcement deployment, they had not yet put together an EMS system so they sought advice from others to help design one for a location where EMS was virtually non-existent (with the exception of limited providers for private payers).

EMT-Designed Glass Keeper Provides Glass-Free Access To Car Accident Victims In Less Than 45 Seconds

The Glass Keeper adhesive film designed by an Emergency Medical Technician, quickly attaches to the car window and secures the glass. After the window is "punched" by the rescuer, the Glass Keeper captures and removes 95% of the broken glass. In less than 45 seconds, and without the fear of further injury, the firefighter will have immediate "glass-free" access to the patient.

Enbridge Offers Online Pipeline Emergency Training For 9-1-1 Dispatch Centers

Enbridge Inc. and Midcoast Energy Partners, L.P. have announced the successful launch of an online pipeline emergency training program for 9-1-1 center personnel serving areas along Enbridge's onshore pipeline systems throughout the United States and Canada, including the Vector Pipeline system operated by Enbridge. The training was developed in partnership with the National Emergency Number Association (NENA) and includes material from a NENA standard and Pipeline Emergencies

Enhanced MDC-1200 Controller

Midian Electronics has added enhancements to its PC based CAD-500 MDC-1200 controller. In addition to decoding and displaying ANI (Automatic Number Identification) and Emergency ANI in Motorola's MDC-1200 it will decode status messages from field units.

Entry Level Dispatcher North County Dispatch JPA (Rancho Santa Fe, CA)

Entry Level Dispatcher North County Dispatch JPA (Rancho Santa Fe, CA). Applications accepted until 5:00 p.m., January 10, 2014. http://9-1-1magazine.com/careers/

ESRI Homeland Emergency Summit

ESRI Homeland Emergency Summit

Essential Education: Swiftwater Rescue Video Now Available on Youtube

Among the most important swiftwater safety videos you'll see, and one that did much to educate public safety as well as the public in the early days of swiftwater rescue understanding, is NO WAY OUT, which is now available on youtube. NO WAY OUT was created in 1993, largely in response to the February 12th 1992 drowning death of a San Fernando Valley 15-year-old named Adam Bischoff, one of dozens of youth who've lost their lives in Los Angeles' concreted waterways.

Evaluating Emergency Calls: Tools for Dispatcher Effectiveness

Public safety communications centers that record calls for compliance shouldn't overlook the usefulness of those recordings in evaluating dispatcher performance. That's a lesson learned from the call center industry, where recording and evaluation is widespread.

Evaluations: Giving and Getting - A Waste of Time?

Without good evaluation systems your agency has no idea what is happening compared to what is supposed to happen with individuals, shifts and the entire agency. Good evaluation processes and forms provide responsible supervision and direction. Evaluations provide documentation of the agency's accountability to manage the center responsibly.

Eventide Recorder Certified For Interoperability With Avtec Scout VoIP Console System

Eventide has announced that Avtec, Inc. has certified Eventide's communications logging recorders for integration with the Avtec Scout VoIP console system. Certification was achieved upon successful completion of interoperability testing at Avtec's product integration testing facility.

Events

Every Second Counts: Voice Recognition Technology for Law Enforcement Practices

Modern policing, like many other industries, requires a significant amount of administrative work and assistance... One technology that is growing in popularity in mainstream culture is voice recognition. Often, the technology is utilized through the use of consumer products, like phones and tablets. However, it is quickly becoming a widespread solution across multiple industries, including law enforcement, in which it is utilized to aid in officers’ reporting and report-filing processes.

Exalt Microwave Backhaul Systems Connect Emergency Communications for Rock County, Wisconsin

Exalt Communications has announced that the Rock County Communications Center in Rock County, WI is using Exalt microwave backhaul systems to unify emergency communications services across the county's 720 square miles and enable the center to quickly migrate its backhaul network to all-digital while dramatically reducing equipment costs.

Exalt Microwave Systems Deployed in Innovative Statewide Wireless Network

Exalt Communications has announced that GovNET Inc., a specialized telecommunications carrier with significant expertise building broadband networks in the western U.S., is deploying Exalt ExploreAir LR microwave backhaul systems in Arizona as a part of the country's most advanced statewide multi-agency network, serving public safety, education, and healthcare.

Exodus to New Jersey: Triage and Treatment on the New Jersey Shore

In the Borough of Highlands, a close-knit clamming town with a harbor on Sandy Hook Bay, Lieutenant Edward Chambers was watching the horror unfold on a television set in headquarters. As media coverage brought terror into homes and offices throughout the world, Highlands Police received a phone call from the SeaStreak Ferry as it traversed the harbor between New York and New Jersey. The SeaStreak official informed the police that they were carrying nearly 400 injured people from Manhattan.

Expanding Your Console Space with Flat Displays

Communication centers that are standardized on or migrating to computer-aided dispatch (CAD) and records management systems for emergency services are becoming more familiar with Liquid Crystal Display (LCD) flat panel technology as a preferred monitor platform. Beyond the "cool" factor of these slim displays there are many functional and ergonomic benefits associated with LCD panels in the construction of user consoles and furniture that justify the expense of this monitor technology.

Extending The Reach Of Warnings & Notifications Via A "Layered" Approach To Crisis Communications

The popularity of SMS, social media and other internet messaging mediums have substantially expanded opportunities to manage emergency events. This is evident in the rapid development of interoperable, network-based, multi-device communications systems... Though new technologies and messaging formats broaden the overall reach of crisis communications in both natural and man-made disasters, they also present inherent challenges...

EZFire Records delivers complete fire records management at less cost

Facebook campaign warns that "One Punch Can Kill" after deadly UK assault

A new group that has been created on Facebook to raise awareness of violent assaults in England hopes to gained attention in both political and public safety circles. The group, called ONE PUNCH CAN KILL, was created by British writer John Mansell, whose son died last April due after suffering brain damage when he was severely beaten in an unprovoked assault.

Facebook Posting: The Unsung Hero

Facebook Site To Improve Emergency Response To Schools

School Safe House is a safety and security site designed to improve our emergency response tactics within schools around the world. This site will allow school administration and staff, security technology companies, law enforcement and all other emergency responders to share ideas so we can build on minimizing the risk of dangers that our schools may face.

Facecrook: New App For Law Enforcement

Facecrook, a new app for federal, state and local police, is now available on the Apple App Store. An Android version will be available soon. Facecrook is a digital notebook of suspects, persons of interest, and those arrested in your jurisdiction. Each profile contains physical descriptors, demographic information, contact information and photos.

Fairmont PD & PTS Solutions First In Country To Successfully Test New Secure Link To The National Data Exchange

The Fairmont, West Virginia Police Department is the first agency in the country to participate in the National Data Exchange (N-DEx) program through a new secure Information Exchange Data Package (IEDP). PTS Solutions, Inc. (PTS) provided the records management system software to enable the police department to participate in N-DEx.

Fallen: A Documentary on Police Line of Duty Deaths Made by Law Enforcement Filmmakers

"With a production team comprised solely of law enforcement professionals, I am producing a feature documentary on the rapidly growing line-of-duty death rate among US law enforcement... The victims of these murders are lucky to get so much as a headline before fading into obscurity. Our project aims to give these victims, their families and their partners a voice, and their sacrifice a place in history. We will be traveling to agencies across the US to tell these stories and we need help...

Fatal 3rd Alarm Apartment Building Fire

On December 19, 2010 a fire was reported at the Maple Terrace Apartments On Rudderow in Maple Shade at 7:30 p.m. Companies arrived to find heavy fire condition in the building with reports of an occupant missing. Crews encountered heavy fire conditions throughout the apartment and in the roof line and set up for defensive operations. The 2nd Alarm was struck. Crews remained in defensive operations as Truck Companies operated with Ladder Pipes. Multiple 2 1/2" hand lines were placed in...

Fayette County GA increases efficiency with Spillman solutions

FBI Connects the Dots By Integrating FB's New eGuardian Technology With Memex Patriarch

The Memex Solutions Team at SAS has integrated its Patriarch Intelligence Management Platform with the FBI's eGuardian system for automating the distribution of tips and leads, or Suspicious Activity Reports (SARs), related to counterterrorism. Memex Patriarch users can now submit SARs directly to eGuardian from the Patriarch platform without the need to re-enter information. This provides a more efficient process for the collection and evaluation of suspicious activities in support of...

FCC Announces Action Plan to Improve Deployment of NG9-1-1

At the 2011 Association of Public Safety Communications Officials (APCO) conference in Philadelphia, Federal Communications Commission Chairman Julius Genachowski announced his five-step action plan to chart the transition to Next Generation 9-1-1 (NG911) services. Working with the public safety community, carriers, manufacturers and other service providers, Chairman Genachowski's goal is to ensure that effective emergency response is a critical element of the broadband environment.

FCC Report on 9-1-1 Calling From Persons with Disabilities

In May, the Federal Communications Commission (FCC) commissioned a study in conjunction with the Emergency Access Advisory Committee (EAAC) to determine how callers with disabilities interacted with 9-1-1. The report is now available for download, as is an analysis of it from Rave Mobile Safety.

FCC Shutdown Stalls Microwave Spectrum Licenses. Exalt Comes to the Rescue

Exalt Communications, Inc., the leading innovator of next-generation packet microwave backhaul systems, today announced that its license-exempt microwave backhaul systems are the solution for companies trapped by the Federal Government shutdown while waiting for FCC spectrum licenses. Rather than lose valuable time-to-market revenue while waiting indefinitely for the shutdown to lift and any license applications backlog to clear, companies can deploy Exalt license-exempt microwave backhaul...

FCC Takes Action to Prevent Unwanted and Harassing Calls to Nation's 9-1-1 Centers

The Federal Communications Commission (FCC) has unanimously approved an order creating a do-not-call list for America's 9-1-1 centers. The action, approved on October 17th, prevents robocalls and unsolicited telemarketing from reaching 9-1-1 centers on administrative lines a needless distraction that could prevent emergency calls from being answered in a timely manner.

FCC: "Big 4" Wireless Carriers Will Deploy Text-to-9-1-1 Capabilities on their Networks in 2014

FCC Chairman Julius Genachowski has announced that the nation's four largest wireless carriers - AT&T, Verizon, Sprint, T-Mobile - have agreed to accelerate the availability of text-to-9-1-1, with major deployments expected in 2013 and a commitment to nationwide availability by May 15, 2014.

FCC: 70% of 9-1-1 calls now originate from mobile phones

On November 23rd, 2010 the FCC Chairman, Julius Genachowski called for a change in 9-1-1 call handling; noting that, "More than two-thirds - almost 70% - of 9-1-1 calls are now made from mobile phones." Examining the rate of household "wireless substitution," The Center for Disease Control and The National Center for Health Statistics released their own study: Wireless Substitution: Early Release of Estimates From the National Health Interview Survey, January - June 2010.

FDM Announces Support for New Text-to-9-1-1 Standard for Hearing Impaired

An enhancement to FDM Computer Aided Dispatch (CAD) now allows hearing or speech impaired persons to call 9-1-1 in an emergency and communicate by text message. The FDM enhancement enables a visual alert for emergency dispatchers indicating a call is coming from a hearing or speech impaired person. The alert signifies to the call-taker that the communication needs to continue via text.

FDM Software, OPEN Inc., Forge Partnership

OPEN Incorporated, makers of the SafetyPAD suite of technology products for Emergency Medical Services, and FDM Software, a market leader in Public Safety enterprise solutions, have announced their formal partnership.

FDM Software, OPEN Inc., Forge Partnership

OPEN Incorporated, makers of the SafetyPAD suite of technology products for Emergency Medical Services, and FDM Software, a market leader in Public Safety enterprise solutions, have announced their formal partnership. The companies will collectively co-market and support each other's offerings to emergency services agencies through North and South America.

FDM's Records Management System Passes with Flying Colors

The Ogden City Fire Department, is very vigilant in evaluating departmental processes to ensure efficient operations while providing a high standard of service to their community... "We have reviewed FDM's RMS twice now and it continues to be the most flexible and well-rounded system that meets our realistic needs...

FDNY Communications: One Year Later

As we approach the first anniversary of the day that forever changed our lives, the FDNY still is in a world of hurt. Well documented are the experiences of the firefighters and chiefs on duty that day. Not so well documented is what has happened to us inside the communications office, and inside our minds.

Fear Itself

From our May 2005 issue: As dispatchers, we are merchants of fear - not that we vend it like some ghoulish retailer on a shadowy corner of Diagon Alley - but that we confront it hourly in the manner of many of our callers, those whose lives have reached some terrifying consequence requiring the aid of police, fire, or medics... But now, with the very real potentiality of terrorist events in our neighborhoods, an even more potent fear of the unknown is taking root, encouraging many more...

Featured Videos

Federal Signal: Survey Finds Personal Alerts Help Mobile Phone Owners Feel Safer During an Emergency

Four-out-of-five Americans (81 percent) who own a mobile phone would feel safer in an emergency situation if they received an emergency notification on their phone informing them of what was going on, according to a recent Federal Signal survey conducted online in June by Harris Poll.

FEMA - Hurricane: Preparedness & Response

FEMA - Hurricane: Preparedness & Response Feb 11-14, 2013 This exercise-based course is conducted for participants from communities throughout the country. The IEMC places public officials and other key community leaders in a disaster simulation.

FEMA Approves Omnilert as IPAWS Alert Originator for Emergency Alert System

The Federal Emergency Management Agency (FEMA) has approved Omnilert's products as IPAWS alert originators. FEMA-approved organizations can now access the Integrated Public Alert & Warning System (IPAWS) through Omnilert's products e2Campus and Amerilert to broadcast alerts over the Emergency Alert System (EAS), Wireless Emergency Alert (WEA), and other systems, in addition to the client's own subscriber base and endpoints within their Omnilert account.

FEMA Disaster Workshop Brings Tribal Leaders to the Bay Area to Prepare for, Respond to, Recover from Catastrophic Events

Nearly 200 tribal leaders, emergency managers, first responders and other disaster preparedness officials, representing more than 60 tribal governments are meeting this week in Oakland (CA) with Federal Emergency Management Agency officials , to discuss how to jointly prepare for, respond to and recover from the next catastrophic disaster that could strike tribal communities with or without warning in California, Arizona or Nevada.

FEMA Invests $100 Million in Post-Tsunami Disaster Relief & Emergency Preparedness Improvements for American Samoa

The Federal Emergency Management Agency has awarded nearly $100 Million dollars in Post-Tsunami improvements to American Samoa for lifesaving emergency management systems that include an early warning siren system, 9-1-1 emergency call center, and the completion of a formal tsunami hazard plan that proved instrumental in helping the island achieve the coveted status of TsunamiReady.

FEMA US&R Task Force Deployment 9/11:Lessons Learned

26 of the 28 Urban Search and Rescue (US&R) Task Force teams that are members of FEMA's National Urban Search & Rescue Response System served in New York City and Arlington, Virginia, during the first month following the attacks on the World Trade Center and Pentagon, helping with search and rescue operations and to recover the remains of some of the thousands who died. Perhaps because the events of 9-11 have represented the greatest challenge to date for the FEMA US&R Task Force teams,...

FEMA's Introduction to CERT Class Now Available for Online Independent Study on EMI Website

Independent Study – 317, Introduction to Community Emergency Response Teams (CERT) has recently been added to the Emergency Management Institute's catalog of free online course offerings. As part of the process of making the course available through EMI, we have made several technical fixes to IS-317 in response to feedback we received from many users over the past several months.

FEMA, Arizona focus on Emerging Trends in Emergency Management, Collaboration with Public, Private Sector Partners when faced with Large Scale Disasters

The Federal Emergency Management Agency (FEMA) in concert with the Arizona Division of Emergency Management will host the third annual FEMA Region IX Public-Private Sector Leadership Conference on Feb. 19, 2014 in Phoenix, Ariz. The theme of this year's symposium is "Perception vs. Reality."

FEMA: Hurricane Sandy - One Week Later

One week ago today, millions of Americans from North Carolina to Maine braced for Hurricane Sandy. For more than 12 hours, hurricane and tropical storm force winds, storm surge, and flooding impacted 12 states... As of 3 p.m. Monday, November 5, more than 234,000 individuals in Connecticut, New York and New Jersey have registered for assistance, and more than $210 million has been approved in FEMA Assistance

FEMA: Japan - How You Can Help

FEMA is closely monitoring the affects of the earthquake and subsequent tsunami that struck Japan early this morning, and as directed by the President, FEMA is in close contact and coordination with state and local officials and stands ready to support them in any way needed, through our regional offices in the West Coast and in the Pacific area. If you are looking for ways to help, you can donate to support Japan Tsunami Response by going to http://www.interaction.org/. For additional...

FiberPlex Fiber-Optic Van Rolls from AV to Interactive Emergency Response

A fiber optic-ready mobile production van began crisscrossing the eastern United States on a 25-city tour this month, rolling from live production in Georgia and heading straight into the March 24 - 26 North Carolina Emergency Management Association conference. The FiberPlex-equipped van will go from audiovisual lighting and staging or FOH use in Atlanta and continue on into the emergency conference in Raleigh-Durham, where the same fiber-optic communication link will be used to...

Field proven emergency communications for Arkansas Regional Airport

The Arkansas Airport Operators Association (AAOA) is responsible for most of the 91 airports in the state of Arkansas... The Airport communications have relied on the Arkansas Wireless Information Network, which is a statewide trunking system which provides excellent coverage throughout the state; it is however reliant on land based infrastructure... Assistant Airport Director Mark Mellinger recognized the need for a reliable centric emergency communications system that was not reliant on...

Fire Department Instructors Conference

Fire Departments Improve Response Time with Amerilert First Responder

Omnilert has announced that more fire departments have recently implemented Amerilert First Responder to improve reliability of dispatching and shorten response times to emergencies. 17 Fire Departments are listed in the companys roster of new clients.

Fire Dispatcher (Part-Time) - Mifflin, OH

The Mifflin Township Division of Fire seeks energetic and dependable individuals to serve as Contingent (Part-time) Dispatchers for the Metropolitan Emergency Consortium Communications (MECC) 911 Center in Gahanna, Ohio. Please visit MECC Dispatcher Job Posting (www.mifflin-oh.gov

Fire Dispatcher - San Ramon, CA

FIRE DISPATCHER The San Ramon Valley Fire Protection District is seeking Fire Dispatcher with 3 plus years experience. Excellent retirement and benefits. Obtain complete job announcement and application at www.firedepartment.org. Deadline is 5:00 p.m., June 17, 2011. Part-time positions available. Deadline is 5:00 p.m., June 10, 2011. EOE

Fire Dispatcher, San Ramon, CA

The San Ramon Valley Fire Protection District is currently recruiting for the position of Fire Dispatcher. This is an outstanding opportunity for a dynamic professional to become a valued member of an innovative, progressive, internationally accredited fire district. The San Ramon Valley Fire Protection District is an independent Special District in Contra Costa County responsible for providing a high level of emergency and non-emergency services to the communities it serves. The...

Fire District Telecommunications Manager - Contra Costa County, CA

The Contra Costa County Fire Protection District is seeking qualified applicants for the position of Telecommunications Manager. To view the full job announcement and/or to submit an application, click on http://www.cccounty.us/depart/hr (see Jobs link). You may also contact the Contra Costa County Human Resources Department directly at (925)335-1701. For more information about the Contra Costa County Fire Protection District, visit http://www.cccfpr.org. Application Filing Deadline: March...

Fire On The Lot! Behind the Scenes at the 2008 Universal Studios Fire

It was a stunning scene, set against the familiar backdrop of the Hollywood Hills overlooking the San Fernando Valley in Los Angeles. A massive black cloud of smoke pillared above a burgeoning firestorm on the Universal Studios backlot. In the pre-dawn light, it looked like the kind of mesmerizing, dramatic special effects that the studio is famous for. Only this was no movie...

Fire Priority Dispatch System (FPDS) Version 6 Announced

Priority Dispatch Corp. has announced the release of Version 6 of the Fire Priority Dispatch System (FPDS). This comprehensive upgrade of the 9-1-1 fire calltaking and dispatch protocol features new Chief Complaints, new Post-Dispatch Instructions (PDIs), new Key Questions, and other enhancements to help reduce fire risk and loss and heighten responder safety.

Fire Suppression Systems Assoc Annual Forum

The Fire Suppression Systems Association hosting its Annual Forum February 22-26, 20122 in Rancho Mirage, CA. The forum is a great chance for colleagues in the fire suppression industry. Keynote speaker Alan Beaulieu and industry updates and news.

Fire Telecommunicator I, Stockton, CA

The City of Stockton is currently recruiting for the position of Fire Telecommunicator I. Under general supervision, receives telephone calls for emergency and non-emergency fire, medical, and related services and dispatches fire department resources, private ambulance units, and personnel. Incumbents must possess a high school diploma or GED. A valid typing certificate, two years old or less, for at least 35 NWPM is required.

Firefighter describes critical role of hovercraft at Washington mudslide

Snohomish County Fire District 19's two Neoteric hovercraft were deployed in the March 22 Oso, Washington mudslide at the initial alarm and remained in operation throughout the rescue and recovery efforts. "The only way I can describe the debris field is that it looks as though a bomb has gone off. Try to imagine what would happen if a forest of trees hit a neighborhood at 100 miles per hour."

Firefighters Travel to Long Island for Hurricane Sandy Relief Project

Photo Story: Between December 14 and 17, Canadian photographer Mitchell Brown joined 19 firefighters from Tennessee, North Carolina, Ohio, New York and Maryland to lend a hand in Breezy Point, New York, helping rebuild homes damaged by Hurricane Sandy.

Firetide to Build One of the Highest Performance Public Safety Networks in Nation

The city of Houston has deployed Firetide's high-performance wireless mesh network as part of a Homeland Security-funded initiative to improve public safety in the downtown area. The network is a communications foundation that connects IP video cameras, located at 134 traffic intersections, allowing first responders in Houston to centrally monitor activity in the downtown area from a command center 24 x 7.

First Annual National 9-1-1 Public Educators Conference

First Call Completed through SYNERGEM's Next Generation 9-1-1 ESInet

On June 9, 2011, Synergem Emergency Services successfully routed the Nation's first end-to-end call through an Emergency Services IP Network (ESInet). Synergem's ESInet meets the Detailed Functional and Interface Standards for the NENA i3 Solution recently approved by the National Emergency Number Association (NENA). The end-to-end call originated in Winston-Salem, NC on WindStream's Public Switched Telephone Network (PSTN), and was delivered through a Session Initiation Protocol (SIP) trunk...

First Emergency Management System with Interactive Voice Response Capability

ESi Acquisition, Inc. and the Vox Generation Group are pleased to announce the launch of the first new software product of their joint venture company, Boards Talk, LLC. Boards Talk powered by WebEOC introduces a direct "voice-to-machine" interface between the award-winning Interactive Voice Response (IVR) technology of VoxGen and WebEOC Professional from ESi, the most widely used crisis information management software in the world.

First Global Police Tweet-a-thon Reaches More Than 11 Million Twitter Users Worldwide

On March 22-23, law enforcement agencies around the world took to Twitter to participate in a 24-hour Tweet-a-thon in order to highlight the work of officers around the world and show how they are using social media to support policing activities. The results were outstanding, with more than 230 police departments across 10 countries tweeting under the hashtag #poltwt, making it a top 10 trending topic around the globe.

First Interoperable Public Safety Broadband Network Deployed at the RNC

A consortium comprised of Cisco, Raytheon, Nokia Siemens Networks, Reality Mobile and Amdocs successfully deployed the nation's first demonstrated multi-vendor interoperable Public Safety Long Term Evolution (LTE) network during the Republican National Convention (Convention). This broadband network provided first responders with a secure way to share real-time video, voice, and data communications via smartphones and tablets.

First Rugged Smartphone for Public Safety LTE Networks from Harris

As the public safety community moves to deploy the Nationwide Public Safety Broadband Network (NPSBN), mission-critical communications users now have the first Android-based ruggedized LTE smartphone designed for first responder field use. The InTouch RPC-200 by Harris Corporation operates on both commercial and private LTE networks, giving users mission-critical PTT voice, data, video, location, text-based information and other future applications.

First Statewide Deployment of SmartPrepare in Arkansas

Rave Mobile Safety, a trusted software partner for campus and public safety, has announced the first statewide deployment of SmartPrepare in Arkansas. The rapidly growing service allows citizens to create free, secure Safety Profiles online that contain vital details about their household. Public safety officials can quickly leverage the data in SmartPrepare to gain greater insight into their communities and identify potential challenges...

FirstNet Summit at CCA Expo to Examine Role of Carriers in Providing Critical Services to First Responders

Last year, Congress created FirstNet, the nationwide interoperable broadband network to help public safety officials including police, fire, and EMTs better coordinate their public safety efforts... The Competitive Carriers Assn is delighted to be hosting the FirstNet Summit where carriers will learn how they can get involved and provide critical services to the public safety community.

FirstNet-related Tactical LTE Communications System at Urban Shield Exercise

At Urban Shield 2014, Mutualink, Sonim and Oceus aree participating in a FirstNet-related deployment of an Enhanced System on Wheels (ESOW). The exercise will give public safety officials in northern California the opportunity to prepare for a coordinated, multi-agency, emergency response using advanced collaboration across LTE Band 14. The exercise is taking place Sept. 4-8 in Alameda County.

FirstWatch Real-Time Situational Awareness to Monitor Crowds at Mardi Gras and Super Bowl XLVII

With huge crowds expected to descend on New Orleans for Mardi Gras and Super Bowl XLVII this winter, public safety and public health officials are deploying FirstWatch Real-Time Situational Awareness to make sure they have up-to-the minute information on potential safety threats.

Five Areas Certain to Shape Law Enforcement in 2013

As a new year approaches, law enforcement officials across the nation are undoubtedly aware of many of the trends affecting their work. Here is a look at five issues certain to shape law enforcement in 2013:

Five Factors To Consider When Developing Enclosure Solutions For Mobile Applications

Protecting vital electronic equipment in a static - or immobile - environment is a challenge, but set that equipment in motion and the degree of difficulty rises exponentially. Enclosure solutions for mobile applications like those described require some special layout and design considerations not necessary with stationary operations.

Five Principles for Successful 9-1-1 Consolidations

Many American communities are facing unprecedented revenue losses and bleak economic futures. Communities across the country are searching for ways to save money while preserving and protecting services critical to the community - particularly the services provided by first responders. In the public safety arena, one option that is frequently discussed is the consolidation of 9-1-1 services. For the past 40 years, the consolidation of public safety 9-1-1 dispatching centers has been an...

Fl NENA 2013 Spring Coordinator's Meeting

Fl NENA 2013 Spring Coordinator's Meeting Holiday Inn Resort 1127 Front Beach Rd Panama City Beach, Florida 32407

FL Sheriff's Conference 2011

Flexibility Key to Dispatcher Health

Attention, Dispatchers: Your first emergency is in your chair! Long periods of sitting can take years off your life, but a few easy stretches can add them right back

Flint Michigan PD Embraces Total Evidence Management Strategy

Florida Highway Patrol Selects Panasonic Mobile Digital Video Solution

Florida Sheriff's Office Launches Text Messaging Service

The Marion County (FL) Sheriff's Office (MCSO) has launched a service that will enable citizens to text the agency for help in an emergency by texting their 9-1-1 center. The system, which was developed in house, enables urgent text messages to be received and handled by a system that is separate from the agency's 9-1-1 system. Messages are displayed on a dedicated screen.

Florida's Denise Amber Lee Act Inspires Illinois 9-1-1 Training Standards

Members of the Denise Amber Lee Foundation were recently conducting two days of training to Chicago area 9-1-1 telecommunicators and were asked to meet with the Illinois committee currently working on a similar standard and legislation for their state. Members of the Illinois Public Safety Telecommunicator Training and Certification Initiative Committee and the Denise Amber Lee Foundation met for a couple of hours at the headquarters of Motorola Solutions in Schaumburg, Illinois. The...

Floyd County 9-1-1 Center (GA) Procures CAD & Mapping Solution From Zuercher Technologies

The Floyd County 9-1-1 Communication Center in Rome, Georgia, is implementing the Zuercher Technologies ledsCAD and ledsMapping solutions to upgrade their call taking and dispatching processes. The solutions will seamlessly integrate with existing ledsSuite records and jail management software that was recently purchased for the Floyd County Sheriffs Office and Police Department.

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Former Texas 9-1-1 Emergency Network Deputy Director Joins L.R. Kimball Team

L.R. Kimball, one of the nation's leading providers of architecture, engineering and communications technology services, is pleased to announce that Sharon Counterman, former Deputy Director of the Greater Harris County (GHC) 9-1-1 Emergency Network, has joined its team as Delivery Manager, Texas. Ms. Counterman assumed her new responsibilities on March 28, 2011 and will be based out of L.R. Kimball's Southlake, Texas office.

Fort Worth EOC Deploys WebEOC for 2011 Super Bowl and Ice Event

The city of Fort Worth, Texas, the 17th largest city in the United States, purchased, configured, trained and successfully deployed WebEOC emergency management software from ESi in three-and-a-half months, just in time for the 2011 Super Bowl and an unexpected snow and ice storm in the days leading up to the big event. On January 30, only a week prior to "Super Week," the city also opened the doors to a brand-new emergency operations center.

Forums

Four Days at Ground Zero: Volunteering at the WTC

Kevin and I had met years ago as volunteers with Mother Teresa's Missionaries of Charity. He's a crew-cut police sergeant from Malden. I'm a retired special agent from the Drug Enforcement Administration. The Amtrak conductor, overhearing our conversation about volunteering in the search and rescue at the scene of the World Trade Center disaster, told us that he was proud of us.

Francisco Partners Completes Acquisition Of EF Johnson Technologies, Inc

EF Johnson Technologies, Inc. has announced that FP-EF Holding Company, Inc., an affiliate of Francisco Partners, a global technology-focused private equity fund, has completed its acquisition of EF Johnson Technologies, Inc. Under the terms of the merger agreement approved by stockholders, FP-EF Holding Company has acquired all of the outstanding shares of EF Johnson Technologies, based on a price of $1.50 per share in cash.

Free e-book: Stress & the Emergency Dispatcher

Stress and the Emergency Dispatcher was written by former dispatcher, and stress management educator and consultant, T.P. McAtamney, the founder of Headsets911 - The 911 Dispatcher Stress Experts. The book provides a philosophical perspective, developed from personal experience, to help understand the nature and causes of stress, and offers stress management and coping strategies.

Free Fire/EMS Response to Civil Unrest Program Available

The Firefighters Support Foundation’s (FSF) free training program, Fire/EMS Response to Civil Unrest, is available for download. While current civil unrest events are making news now, FD and EMS units are playing a greater role in responding to them. This program consists of a 40-minute video program and an accompanying 46-slide PowerPoint program.

Free Fire/EMS Response to Civil Unrest Program for Election Year

Fire departments are getting more involved in and affected by civil unrest events. We can expect more of these as we move through an election year, and all agencies should be preparing for them. The Firefighters Support Foundation's (FSF) training program, Fire/EMS Response to Civil Unrest, is a free downloadable training resource for individuals, agencies, and trainers on this subject.

Free Hillsboro Model active shooter response program for Fire, EMS, EMA

Now available from the Firefighters Support Foundation (FSF), Active Shooter: Rapid Response and Treatment Model, Operational Detail is a follow-on to last year's introductory Active Shooter Response: The Rapid Response & Treatment Model (R2TM). Developed and de-bugged in several large-scale simulations, this Hillsboro (OR)-developed response model is the only practical model to address the main concern at most active shooter events: getting the wounded to definitive care as soon as possibl

Free NENA Webinar on Dec 6: 9-1-1 Call Taker's Roll in Improving Cardiac Arrest Survivability

Dec 6, 1PM EST: This webinar focuses on the vital role call takers and emergency dispatchers have with regard to improving survival from cardiac arrest. Successful resuscitation requires a team effort in which dispatch has a fundamental and important role. The presentation will review the challenges of resuscitation, the role of dispatch, and provide examples of the good and the bad demonstrating just how integral dispatch is

Free White Paper: 2014 Emergency Notification System Checklist

ReGroup has developed the 2014 Emergency Notification System Checklist to provide you with a baseline for the standards and capabilities of a truly robust, capable Emergency Notification platform. After reading this White Paper, available free for download, you will be able to gauge if your current ENS provider is the best fit for your organization in lieu of the past year's trends in criminal behavior and advancements in technology.

From 9/11 to 9-1-1: What the Death of Bin Laden Means to Us

Late on the evening of Sunday, May 1, President Barack Obama announced to the world that Osama Bin Laden was dead; ending a decade long search for what many believed to be the poster child for terrorism... So now that the dust from the chopper blades has cleared the compound, and we have a clear view, just what does all of this mean to public safety? Unfortunately, a clear view doesn't mean a clear answer.

From a Text Message to a Life Saved

Think you're good at giving good driving directions, specifying street names, lane ends, and landmarks like the mountains east and west of the your community? The same ease probably wouldn't apply in places around Saskatoon, Canada... Just ask Ron Boechler, the police chief for Corman Park, a Rural Municipality (RM) located around Saskatoon. He'd have been lost without the guidance of MD Ambulance Dispatcher Kim Wruck. Without their teamwork, a young woman would not likely have survived the...

From Out of the Blue: A 9-1-1 Call from Flight 93

A cellular 9-1-1 emergency call was received at the dispatch center from a passenger on an airline. The Westmoreland dispatcher detected an immediate urgency in the caller's voice. The caller indicated that the plane was being hijacked and was calling 9-1-1 for help.

From the Archive: Bringing Home America's Astronauts: The Shuttle Columbia Incident - Search & Recovery in Texas

In honor of the 10th Anniversary of the Space Shuttle Columbia disaster, we present this article which covered the Search & Rescue operations to recover the remains of the Shuttle and its crew in Texas. During the Feb 1, 2003 incident, FEMA deployed three Incident Support Teams and six Human Remains Recovery Canine Teams from its US&R system in order to successfully recover the astronauts' remains from a debris path spread across Texas and into Louisiana. This mission was accomplished...

From the Archives: Handing a Line-Of-Duty Death - Dispatch To Eternity

July 1, 1993: A brief radio encounter - tragic events that unfolded in a matter of minutes - changed the lives of two individuals forever, leaving one dead and the other with haunting memories, and leaving many more with unanswered questions due to.

From the Archives: Handling a Line Of Duty Death - A Double Tragedy in Oakland, 1999

On Sunday, January 10th, 1999, tragedy struck the city of Oakland, California (population almost 400,000 and located across the Bay from San Francisco) when it lost two of its best emergency workers in one day... Dispatchers who handled the incidents both affirmed that there is nothing a dispatcher can do to prepare for the emotional impact of losing a field unit. The pattern I've observed from these experiences appears to be common to these types of critical incidents. These incidents...

From the Archives: Maze Meltdown: The Story of a Unique Fire

At 3:45 AM on April 29, 2007, a gasoline tanker caught fire inside the MacArthur Maze - an interchange of three major San Francisco Bay Area freeways with daily traffic of 230,000 vehicles. The intensity of the fire, and the difficulty accessing it through the maze of freeway ramps, melted the supporting guiders leading to a collapse of the interchange. Here's how Oakland area fire departments handled the incident.

From the Archives: Mobile Command Posts - Acquisition - Configuration - Options

Major public safety emergencies depend on effective management and communications. Mobile command posts provide a base of operations and an enclosed area free of distractions for incident management decisions. When combined with a communications module or separate communications van, an incident is able to maintain its own field communications, freeing the Comm Center to handle day-to-day activities while on-scene personnel manage incident-generated communications.

From the Archives: Police Response to Suicide

Laws are certainly useful in dealing with Mental Health Commitments - but they don't adequately deal with the issue of officer safety, which is paramount when dealing with potentially dangerous situations. This is where training comes in. Training is essential in dealing with suicidal or mentally impaired individuals; this includes basic police academy training as well as continued training throughout an officer's career.

From the Archives: Safety & Security at Skywalker Ranch

Darth Vader, Indiana Jones, Lando Calrissian, Yoda, they all stopped off here. This is the way-station between imagination and illusion, the all-important planning terminal where fanciful creations of the mind are mapped out and prepared for manufacture, and where the makings of movie magic are prepared for life through the science of technology, and where they will stop again to have their finishing touches applied on the way from Silicon Valley to silver screen.

From the Archives: School Violence - Concerns for First Responders

From July/August 1999 issue: School violence has moved out of its usual urban setting and into the headlines of an increasing number of "safe," small-town communities. From Alaska to Arkansas, children have been killing and injuring other children with alarming frequency. Altercations that at one time might have involved fistfights, knives, or an occasional handgun, can now involve sophisticated semi-automatic weapons, with hundreds of rounds of ammunition that can fell scores of victim in...

From the Archives: Shoot-Out In North Hollywood: Command And Communications

February 28, 1997, was a day of mayhem and miracles in North Hollywood. A pair of gunmen, clad in ski masks and full body armor, swaggered into the Bank of America shortly after it opened for business, spray-painted the lobby with bullets from AK-47 and M-16 assault rifles, and launched what was to become one of the most prolonged and shocking gun battles in the history of the Los Angeles Police Department. The 40-minute firefight, much of which aired live on television, gripped the nation...

From the Archives: The Iron 44 Incident - Handling the Incident within an Incident

On 5 August 2008, two pilots and seven firefighters assigned to the Iron Complex fire in California's Shasta-Trinity National Forest, were killed when Carson Helicopters Sikorsky S-61N helicopter N612AZ crashed on take-off. This is the story of the incident from the perspective of the communications unit for the Complex, and the challenges of working a new major incident in the middle of an existing major incident.

From The Chair: The Chair Itself

Chairs that can do the job properly are not cheap, and they're certainly aren't found on sale at the local discount office supply store. Good dispatch chairs are rated for twenty-four hour use, and they carry a maximum load assurance right on them; usually 500 pounds or greater. The office supply chair that carries a weight rating above 250 pounds is rare, and "task" chairs are the worst of these.

From the Chair: "Living La Vida Macro"

Airplanes have black boxes. Sports, the instant replay. And dispatchers have the call logger. Each of these is invaluable when analyzing an incident. However, they don't tell the whole story. This is especially true of loggers in the dispatch center. This installment of "From the Chair" discusses the pitfalls of using a single-channel recording when investigating the handling of a call.

From the Chair: "Press or Push?"

You are right in the middle of a multiagency mass casualty event when the phone rings. Is it a commander in the field with important information? Is it one of the mutual aid agencies you are coordinating? No. It is a reporter from a local newspaper with a thousand and one questions; just what you needed! This installment of From the Chair takes a look at the relationship between the dispatcher and the media. It discusses how an effective Public Information Officer is a buffer between...

From The Chair: "Scanner Land!"

You just sat down to begin your shift. The cluster of screens before you glow brightly, and the radio test revealed no problems. Before long, you will handle the fire on Broadway, the domestic violence on State Street, and the fender bender at the mall. And of course you will wonder if the hundreds, if not thousands, of people looking over your shoulder will approve of the way you're doing your job. The latest installment of "From the Chair" takes an irreverent look at the love-hate...

From The Chair: 2B or Not 2B - That Is a Question?

When the great bard Shakespeare had Lord Polonius remark, "Though this be madness, yet there is method in 't," little did he know that he was describing the world of the modern PSAP. Now nearly 420 years later, From the Chair takes a whimsical and somewhat satirical look at the "madness" of how the public does and will communicate with the 9-1-1 center.

From the Chair: 9-1-1 Mobility

There is a tidal wave of change coming for the emergency telecommunications industry that is known simply as NG9-1-1. It's all about mobility now... The gurus in the high-tech industries have been busying themselves trying to solve some of the known problems, while simultaneously finding new and creative ways by which citizens can access emergency services...

From the Chair: 9-1-1 Standards - Leveling the Playing Field

The ultimate evolution of the 9-1-1 system is the elimination of jurisdiction based PSAPs. In their place would be a virtual nationwide network of PSAPs. It would no longer matter which 9-1-1 center receives a call, or by what method. Every PSAP regardless of its physical location would have the ability to dispatch local resources anywhere in the country. Such a system will require significant advances in present technology. Under the umbrella of the NG9-1-1 initiative, there are...

From The Chair: A Column for the Dispatcher

I've never met an "average dispatcher" in my life. Just as every human being is unique, so is every emergency telecommunicator. True, we may all talk in a similar fashion and act alike in given circumstances. When the rubber meets the road, we all handle emergency calls in pretty much the same manner. Where we differ is in how we individually perceive the world in general and how we deal with the stress that is part and parcel of the job.

From The Chair: Accepting the Inevitable: Schedules, Expectations & Things

"Accepting the Inevitable" addresses the reality of how shift work and the 24/7 world of the dispatch center effects the emotional, physical, and performance of the telecommunicator. It peels away the glossy surface of dispatching to expose the dirty details that every 9-1-1 professional has to confront from their first day on the job until the day they retire.

From the Chair: April Foolishness

It's amazing how time flies! April 2013 marks the one-year anniversary of "From the Chair" - a featured column in 9-1-1Magazine written for the frontline 9-1-1 telecommunicator. Its author - Paul Bagley - took us on a wild ride through the ever-changing landscape of public safety emergency communications. His breezy style was frequently irreverent, often whimsical, and sometimes touching. To conclude its first year, and to usher in the next, the latest installment takes a fun look at the...

From the Chair: Chain-of-Command - It's All A Pyramid Scheme

Many people claim that emergency services - dispatch included - are "paramilitary" organizations. I'm not completely certain that term applies since the prefix "para" is a shortened form of the word parachute in the military, and anyone whose job title begins with that prefix literally jumps voluntarily out of airplanes.

From the Chair: Chaos and Staffing

The character David Brent, from the BBC series "The Office," is known for his saying, "If you can keep your head when all around you have lost theirs, then you probably haven't understood the seriousness of the situation." When referring to a PSAP we can rewrite that to say, "If you can keep your head when all around you have lost theirs, then you are probably a telecommunicator." In this installment of From the Chair, Paul uses the paraphrase of Brent's humor to write about how the outbreak...

From the Chair: Dispatching Disease

Any high-stress sedentary job has the tendency to put on the pounds if the individual engaged in it isn't careful. Because of the many strenuous demands, dispatching can erode the physical well-being of a person quicker than hard liquor and illicit drugs combined. We all know that and, to a degree, we accept it. The question is, what do we do about it?

From the Chair: Dispatching is Simple - It's Just Not Easy!

Sometimes it helps to think of dispatching as though you're playing a board game. In a game you need to know how each piece moves in order to be any good at it.

From the Chair: Gripes, the Dichotomy of Dispatch, and the Sacred File

In the latest installment of "From the Chair," Paul takes a detour to discuss - perhaps rant might be a better word - his personal experiences in the dispatch center that were a constant source of aggravation. And the culprits? His own colleagues. The article is written humorously, but makes some important observations about the nature of the people who occupy the chair. You will certainly recognize the characters he describes, as they may be sitting right next to you; perhaps even the...

From the Chair: Is 9-1-1 Really a System?

Do you know what 9-1-1 is? Do you know how it works? Do you know what it's for? In this article, Paul raises and discusses several thought-provoking questions about the 9-1-1 system's past, present, and future.

From the Chair: Our Hang Ups

In this installment, "Our Hang Ups," Paul discusses the nemesis of all dispatchers - the hang up and dropped call. He reminiscences a bit about the good old days when dispatching was little more than answering the phone and sending someone out. He then turns his attention to the brave new world where the onrush of new technologies is profoundly altering the operation of the PSAP, and creating ever-increasing challenges for the modern telecommunicator. To paraphrase the late American hero...

From the Chair: Preparing for the Unthinkable

In the latest installment of From the Chair, Paul pays tribute to the dispatchers working in the Newtown (CT) Emergency Communications Center on the day of the Sandy Hook Elementary School shooting. He goes on to discuss how they were able to control the chaos of the active shooter incident, and still maintain the order and normal function of their center. He concludes with a warning that what the Newtown dispatchers did would have been impossible without careful preparation and planning...

From the Chair: Requiem for a Dispatcher

When you think of hazardous jobs what comes to mind: firefighters, high-rise steel workers, bomb disposal technicians, 9-1-1 dispatchers? Dispatchers? What is the hazard of sitting in a secure room behind a cluster of computer monitors, answering phone calls, and talking on a radio? Plenty! In this edition of "From the Chair," Paul Bagley presents a real-life cautionary tale to remind us just how dangerous dispatching can be. The take-away lesson may just save your life.

From The Chair: Semantics Makes All the Difference

Often it seems as though how we say something conveys more information than what we actually say; and, of course, vice versa. Nowhere is this truer than in the profession of emergency telecommunications. In addition to everything else that dispatchers must do in their daily routine, today they must be diplomats, and true diplomacy requires a new paradigm regarding language skills.

From The Chair: Socialized Media

So far it's been a quiet night. You handled a few disturbances, a handful of family disputes, and an alarm here and there. Then this pops up in your queue: "d 5-o crash on jensen ppl hurt tnk cUd B trapd." Wow! Your first text message since your center started receiving them. No problem, it's clear as day. Or is it? Your dispatching who, to where, for what? This installment of From the Chair looks at a future where 9-1-1 inevitably collides with "Socialized Media."

From The Chair: The Ever-Onward March of Technology

It is difficult to faze 9-1-1 dispatchers. But there is one phrase that strikes terror in them, "We're upgrading!" This installment of From the Chair asks the question, "Is introducing the latest and greatest technology really helping to do the job better?" To explore that question the article focuses on the CAD.

From the Chair: The Holidays Approach - Big Whoop!

In the latest installment of From the Chair, Paul turns his attention to the holiday season. With an irreverent wink, some humor, and a dash of sarcasm, Paul looks at the relationship between holidays and the 9-1-1 telecommunicator. The article concludes with a poignant message to those who find themselves in the chair on those special days.

From The Chair: The Myth of CAD

In the good old days, back when I began my flirtation with this insane career now known as emergency telecommunications, the idea of computer-aided dispatching was no more on the radar than were computers themselves. Computers were giant rooms full of electronic gear that nerdy high-techie-types tinkered with at Berkeley and MIT, not something that sat upon virtually every desk in a police or fire station, or resided inside police vehicles or fire trucks...

From the Field: 2nd Alarm Operations in Camden City, NJ

On March 18, 2014 a dwelling fire was dispatched in Camden City (NJ) to an address on Mechanic Street. Engine 8 and the Battalion arrived and reported heavy fire conditions in a 2-story middle-of-the-row dwelling. Command struck the All Hands.

From the Field: 5-alarm fire destroys Santa Clara townhouses under construction

On Wednesday, May 9, 2012 units of the Santa Clara (CA) Fire Department were dispatched to Hillebrant Place inside the Boulevard condominium complex for reports of a fire working in a block of unfinished structures. Arriving units confirmed a working fire and quickly called for a second alarm to contend with the rapidly intensifying blaze. As the fire continued to grow residents throughout the complex stood by in awe as flames shot high into the night sky...

From the Field: 8th Alarm Warehouse Fire in New Jersey

Less then 48 hours after a 12 Alarm fire in Camden City, New Jersey, crews were back at work on another multiple alarm fire. Companies were dispatched to the 400 block of Winslow St. at 2:23 after 911 received a call for the big building on fire at that location on June 11, 2011.

From the Field: Apartment Fire in Norcross, Georgia

On Monday afternoon, October 17th, 2011 the Gwinnett County 9-1-1 communications center began receiving calls just after 1:00 PM of an apartment fire at the Highpointe Village Apartments. As companies were responding a large column of smoke could be seen in the vicinity of the alarm. First arriving companies found a three story building with heavy involvement. The fire building contained 20 apartments, of which ten were destroyed

From the Field: Camden City All-Hands Building Fire

On November 2nd 2012, a building fire was reported at 27th St. and Federal St. in East Camden near the firehouse. Battalion 2 arrived and reported a 1 story vacant building with heavy smoke and fire showing. The All Hands box was struck as Command reported a gas fed fire in the rear of the building with heavy fire conditions.

From the Field: Camden City NJ All Hands Dwelling

On January 5th, 2012 Camden City Units were dispatched for a reported dwelling fire at S. 4th and Royden St.s. A full box was dispatched as Camden County Communications were receiving multiple calls. Engine 1 arrived on location with heavy fire showing. Battalion 1 reported a 2 story twin with heavy fire striking the All Hands box.

From the Field: Camden City NJ: Massive 12 Alarm Building Fire

"It was like a Firestorm" - Camden City Chief of Department Michael Harper. Firefighters were called to Chestnut and Orchard St. on Thursday June 9th, 2011 several minutes before 4 p.m in the Parkside neighborhood. An off Duty Camden City Firefighter who lived on the block reported the Old Tire Factory with heavy fire showing 1st and 2nd floors. Battalion 1 arrived and reported a block long warehouse with heavy fire conditions and exposure problems requesting the All Hands and to start the...

From the Field: Cherry Hill NJ 2nd Alarm Building Fire

On March 17, 2013 Cherry Hill (New Jersey) firefighters were alerted of a building fire on Rt. 70 at 3:30 A.M. EMS arrived on location and reported a working fire. Battalion 13 arrived and reported a one story commercial property well involved with exposure problems on the B and D sides. Crews set up for defensive operations.

From the Field: Fatality in Arcata Vehicle/Structure Fire

On the morning of July 20th, 2014, Arcata (CA) Fire Protection District personnel responded to the 9000 block of West End Road, after receiving a report of a vehicle on fire in the garage of a residence with an occupant trapped. The first arriving engine reported a well involved structure with heavy smoke and fire in the rear of the residence...

From the Field: Fire heavily damages historic building in Fort Worth

Firefighters in Fort Worth, Texas, battle an early morning fire in the city's historical district on January 24, 2012. The report came into 9-1-1 shortly after 3AM, and took several hours to extinguish. The fire heavily damaged the Victorian Apartments on Hemphill Street, a vacant 1920s-era structure...

From the Field: Firefighters injured fighting three-alarm blaze

...As firefighters began to arrive on scene a working structure fire was confirmed by the officer of Truck 30 with flames and smoke showing from the second floor and roof of the two story, multi-unit apartment building. Firefighters quickly established an offensive attack with crews stretching lines to the interior of the building and going to the roof to provide ventilation.

From the Field: Firefighters make Quick Stop on Rapidly-Escalating Structure Fire in McKinleyville, CA

On June 19, 2014, Arcata Fire District personnel responded to the 1800 Block of Columbus Rd, McKinleyville (Humboldt County, California) after receiving a report of a residential structure fire. Firefighters arrived and found the structure 20% involved in fire with flames coming out of the front door. One firefighters began a defensive fire attack while the second operated the engine as they waited for additional personnel to arrive. The next engine to arrive was out of the Arcata Station...

From The Field: Haddonfield NJ High Angle Rescue for Crane Accident

On February 7, 2013 at 12:30 a high angle rescue was dispatched in Haddonfield, New Jersey, at 520 Woodland Ave. Crews arrived to find a crane that tipped and was suspended in air supported by the outriggers. One occupant was injured on the roof. The uninjured operator was trapped in the vehicle by live wires on the roof.

From the Field: Massive fire destroys San Jose warehouses, injures one

On Saturday, July 24th, 2014, at 3:27 am, San José Firefighters responded to a commercial-industrial section of the city after a large column of smoke was seen rising from the area. Crews located the source of the smoke at 1596 South 7th Street, directly south of Spartan Stadium... Incident Commander José Guerrero immediately called for defensive operations and ultimately five alarms were struck summoning firefighters from all over the city and from neighboring departments.

From the Field: Night time Barn Burner in McKinleyville, CA

The Arcata (CA) Fire District engines were dispatched to a barn fire at 1:18 AM on November 3, 2013. Engine 8217 responded out of the McKinleyville Fire Station and found the barn, located on Warner Avenue, fully involved with fire threatening to spread to other buildings. The crew of Engine 8217 established a water supply from the hydrant with a large diameter hose line and began controlling the fire. Firefighters from Fieldbrook Fire were also at scene and worked with the Arcata personnel...

From the Field: NJ Water Rescue Attempt: Occupied Vehicle in Water

On Wednesday December 7th, 2011 at 9 AM a water rescue was dispatched at Newton Creek in Collingswood. Marine units from Collingswood, Westmont and Pennsauken were dispatched. A call to 9-1-1 reported a vehicle in the water. Marine units from Collingswood and Westmont were deployed in the water to locate a vehicle submerged under water.

From the Field: Pennsauken NJ MVA Rescue 1 trapped/1 ejected

On May 17, 2014, a multiple patient vehicle accident occurred on Rte. 130 in Pennsauken, New Jersey, requiring a major response of fire and EMS resources...

From the Field: Philadelphia 4th Alarm School Fire

At 1:45 p.m. on August 3rd, 2011 the Philadelphia Fire Department was dispatched for a reported building fire at 7th and Lehigh Ave in the City. Battalion 8 arrived and reported a 4 story vacant school with heavy fire conditions on the 3rd floor and roof area. Companies set up for defensive operations. Extra Alarms were sounded as fire went through the roof. Crews surrounded the building and placed multiple Ladder Pipes, and hand lines in operation.

From the Field: Police Unity Tour & Port Authority PD Offer Relief in Wake of Hurricane Sandy

Members of the Police Unity Tour (an organized dedicated to bringing public awareness of Police Officers who have died in the line of duty and to honor their sacrifice) and the Port Authority Police Benevolent Association turn out to aid a New York City neighborhood devastated by Hurricane Sandy.

From the Field: Popular San Jose restaurant gutted by four-alarm blaze

On Saturday, January 18, 2013, at 0623 hours, firefighters at San Jose Fire Station 9 were alerted to a blaze at the Flames Coffee Shop located across the street from the firehouse. Upon exiting the station's apparatus bay the officer of Engine 9 reported heavy pressurized smoke showing from the roof of the structure. A second-alarm was immediately struck and a defensive strategy was established. Third and fourth-alarms were struck as crews worked to contain the fire to the restaurant.

From the Field: Public CPR Trainer at Dallas-Ft Worth Airport

What a great idea for folks waiting for a flight at the airport... Learn CPR! This CPR video trainer, sponsored by the American Heart Association, is located in the C Terminal at the Dallas-Fort Worth Airport...

From the Field: Sacramento - Commercial Building Fire

Shortly after midnight on Sept. 24, members of the Sacramento Metropolitan Fire District were dispatched to 5725 Marconi Avenue in Carmichael (CA) for reports of fire and explosions in a commercial building. First units arriving, only 2 and a half minutes after dispatch, found the structure already heavily involved in fire, with extension into the attic. Firefighters immediately started attacking the fire from the ground, while truck crews ventilated the roof of the roughly 7,000 square foot...

From the Field: Two dwellings heavily involved in Pennsauken, New Jersey

On March 24, 2013 a dwelling fire was reported in Pennsauken on the 1700 block of 41st street around 6 p.m. Command 1100 reported a dwelling, garage and boat heavily involved with fire already extending into the exposure dwelling. The All Hands box was struck...

From the Field: Wildland fire burns nearly 200 acres in South San Jose

On Monday, June 30, 2014, at 1340 PM, 9-1-1 calls began to flood the San Jose Fire Department Communications Center with reports of a vegetation fire in the Santa Teresa Hills above Curie Drive on the city’s south side, threatening homes and a county park... With fire spreading quickly in the tinder dry vegetation a call went out for more firefighters eventually making this blaze a four-alarm incident. Initial estimates place the size of the fire at nearly 200 acres...

From the Field: Woodbury Heights Heavily involved dwelling

On February 26, 2012 a dwelling fire was reported on Glennwood Ct. in Woodbury Heights (NJ) at 5:30 p.m. Police arrived on location and reported a working fire. Command arrived and struck the All Hands box for heavy fire from Division A-D. Engine 1511 laid in to secure a water supply as the crew led off with a 2 1/2" hand line. The company went in but were driven out for heavy fire conditions.

From The Traffic Center To The Intersection, Bellevue (WA) Improves Emergency Response With Opticom

Transportation personnel in Bellevue have been empowered to improve emergency response without leaving their desks. The city is transitioning to an Opticom Multimode Traffic Signal Priority control system, which includes Opticom Central Management Software (CMS) enabling them to perform critical management tasks remotely and maximize resources without compromising the budget.

From-the-Field - Campbell, CA: Cigarette ignites townhouse fire

On Monday, June 11, 2012, at 7:03 PM, units of the Santa Clara County Fire Department responded to a report of fire in a two story townhouse located at 231 Shelley Avenue in Campbell, California. The first firefighters to arrive on scene were confronted by heavy fire showing from the second floor of the structure.

From-The-Field: Camden, NJ: Two Three-House Working Fires In Same Day

Engine 1 arrived on location with heavy fire showing. Battalion 2 arrived and reported a 2-story end of the row dwelling with heavy fire 1st and 2nd floors with extension. The All Hands box was transmitted as three structures were involved... Later that same day, Camden firefighters battled a second working fire also involving three dwellings. ...

FSF provides free Fire Scene Communications training program

Fire Scene Communications is the newest free training program available from the Firefighters Support Foundation (FSF).

Full NYPD account of Staten Island water rescues at height of storm

The New York PD's Deputy Commissioner of Public Information, Paul Browne, has issued an NYPD release, detailing the police rescue efforts during Hurricane Sandy. It also includes an update on the city's death toll from the storm... In related news, the NYPD has released video of four rooftop rescues on Staten Island where some residents were trapped due to rising waters.

Future Proofing the Communications Environment: How to Maximize Your Investment

Modern public safety agencies need more than a crystal ball to plan for the ever-evolving technology environment surrounding public safety communications. Communications equipment is a long term, major investment and establishing a communications environment that is "future proof" while serving the user's needs today requires that agencies ask all the right questions before deciding which solution is best for them.

GammaTech Adds 15.6" S15H to its Durabook Rugged Mobile Solution

GammaTech has released the newest member of its Durabook line of rugged mobile computers - the semi-rugged S15H notebook. Designed to fill a need for 15" monitors in the marketplace, the S15H provides a cost-effective solution that eliminates the need and expense of modifying how legacy systems display. It is tested to Military 810G standards, which ensures it's drop, shock and spill resistant.

GammaTech Introduces Fully Rugged Durabook R13C Convertible Computer

GammaTech Computer Corp., offers the Durabook R13C, an upgraded version of model R13S perfectly suited for a variety of applications, including law enforcement, military, homeland security, and mobile workers in any type of outdoor environment.

GammaTech Introduces Rugged U12Ci Notebook for Public Safety

GammaTech Computer Corp., an international manufacturer and supplier of innovative notebook and tablet computers, has added a new model to its cost-effective, high-performance rugged Durabook line. The notebook, U12Ci, quickly and easily transforms into a tablet with Ultrabook performance in a rugged platform for mission critical applications. Featuring Intel's new Ivy Bridge platform, it is designed to meet the unique needs of today's public safety professionals.

GammaTech Rugged T7Q Tablet to Be Integrated into Victory Police Motorcycles

GammaTech Computer Corp., a major international manufacturer and supplier of innovative notebook and tablet computers, will immediately begin supplying its rugged T7Q tablet PC to Victory Police Motorcycles for inclusion in its line of police/law enforcement bikes.

General Dynamics Launches Morgan County NextGen9-1-1

General Dynamics Information Technology, a business unit of General Dynamics, has implemented a NextGen9-1-1 emergency service solution for Morgan County, Ohio. The NextGen-9-1-1 solution enables Morgan County to easily accept emergency information from a variety of sources and provides first responders with faster, more accurate details to aid in response.

General Dynamics to Implement Massachusetts Statewide NG9-1-1 System

General Dynamics Information Technology, a business unit of General Dynamics has been awarded a contract to develop, implement and operate the Massachusetts Next Generation (NG9-1-1) emergency communications system that will allow emergency personnel to accept service requests through new technologies, providing real-time data and communication.

GeoComm Chosen to Provide End to End NG9-1-1 GIS in Maine

GeoComm has been chosen by FairPoint Communications to supply National Emergency Number Association (NENA) compliant Geographic Information Systems (GIS) for the State of Maine's new Next Generation 9-1-1 (NG9-1-1) system... FairPoint will support geospatial call routing and location validation by implementing GeoComm's GeoLynx Spatial Router, a NENA i3 compliant ECRF/LVF system. FairPoint will also implement GeoComm's GeoLynx Server for 9-1-1 call mapping in the state's 26 9-1-1 call centers.

GeoComm Offers NG9-1-1 GIS Data Management Platform Powered by Esri

GeoComm announces the latest release of its NG9-1-1 GIS Data Management Platform for regional and state-wide 9-1-1 systems. A rich set of applications and services powered by the latest Esri technology, the GeoComm platform offers a broad range of GIS support for NG9-1-1 GIS data management, including in-the-field GPS data collection and 9-1-1 addressing...

GeoComm Participates in NENA's Industry Collaboration Event 4

NENA held the Industry Collaboration Event #4 (ICE 4) in Irving, Texas at the AT&T Center for Learning the week of 11/14/11. The focus of the event was emergency call routing based on the LoST hierarchy. This is the core function required to assure reliable and predictable emergency call routing and location validation regardless of the media type or device being used to place a call

GeoComm Selected by Assn of Central Oklahoma Gvts to complete Feasibility Study for Regional 9-1-1 System

GeoComm has initiated a comprehensive study reviewing current 9-1-1 operations and systems to assess the feasibility for self-managing the Association of Central Oklahoma Governments (ACOG) Regional 9-1-1 System maintenance and network administration.

GeoComm Selected by Hamilton County (TN) for Public Safety Address Field Verification Project

Hamilton County, Tennessee has selected GeoComm to provide 9-1-1 GIS services for a countywide address verification including the City of Chattanooga. This project will consist of GeoComm updating several of Hamilton County's GIS data layers as well as completing a countywide address field verification project.

GeoComm Supplies GIS Elements for Maine NG9-1-1 System

GeoComm was selected by FairPoint to supply all of the National Emergency Number Association (NENA) compliant GIS elements for Maine’s NG9-1-1 system. The GIS components GeoComm provided include the NENA i3 Emergency Call Routing and Location Validation Functions (ECRF/LVF), a Spatial Information Function (SIF), and a 9-1-1 PSAP mapping system delivered over the statewide Emergency Services IP Network (ESInet) to all of the State’s PSAPs.

GeoComm's GeoLynx Server Approved by FEMA as IPAWS Alert Originator

GeoComm has announced that their web-based mapping solution, GeoLynx Server, has met the requirements set by Federal Emergency Management Agency (FEMA) to qualify as an IPAWS (Integrated Public Alert and Warning System) alert originator. IPAWS, a modernization and integration of the nation's alert and warning infrastructure, provides the public with life-saving information accurately and quickly.

Geographic Technologies Group to aid Dothan with E9-1-1 & MSAG update

Geographic Technologies Group (GTG) has been awarded a contract to improve the street centerline layer for Dothan, Alabama. The centerline layer will be used in conjunction with their E9-1-1 and will be utilized to update their master street address guide (MSAG).

Georgia 2013 Mobile Communication Vehicle Rally Set for May 13-16

The Georgia Emergency Management Agency/Homeland Security (GEMA/HS), has announced its 2013 scheduled for May 13-16, at Stone Mountain Park near Atlanta. A final schedule with a participant manual and incident action plan will be distributed to all registered participants one week prior to the exercise.

Georgia 9-1-1 Dispatcher Named National Winner of 3rd Annual "Smart Telecommunicator" Award

April is National 9-1-1 Education Month and the second full week is also traditionally celebrated as National Public Safety Telecommunications Week. With this in mind, the third Annual Smart Telecommunicator Awards kicked-off last month, conducted by Rave Mobile Safety, creators of the acclaimed public safety network, Smart911. Across the U.S., 9-1-1 call-takers and dispatchers (telecommunicators) were nominated by peers and individuals for leadership, performance, compassion for callers,...

Georgia PSAP Launches Smart911 SMS

Information is knowledge and knowledge can save lives in an emergency. The City of Sandy Springs will be the first city in Georgia to use a new 9-1-1 system that will provide first responders vital information instantly. They will also be the first city in the United States to allow 9-1-1 operators to be able to initiate texting with emergency callers.

Get Out Of The Way: A Guide to Proactive Dispatching (from the Archives)

In terms of leading, following, or surreptitiously standing aside, followers tend to be reactive - they react to situations and proceed accordingly. Leaders tend to be proactive - they understand and anticipate needs and act prior to situations occurring, and possibly in time to change the outcome of those situations. Both styles are valid responses to emergency situations, but being proactive tends to give one a better edge in managing that response.

Getting to Go: The untold story of all the work and hand-shake partnerships leading up to an information-sharing project

How a driven law enforcement leader and an equally committed public safety software vendor created a blueprint for success for RMS-vendor neutral information sharing projects, with officer safety as the cornerstone.

GIS in Public Health Conference

GIS in Public Health Conference Miami, FL June 17-20, 2013 The effective use of spatial information and geographic information system technologies across the domains of public health, healthcare and community health preparedness.

GIS/CAMA Technologies Conference

15th Annual GIS/CAMA Technologies Conference February 28-March 3, 2011 - Memphis, TN Early registration discounts until January 10

GIS/CAMA Technologies Conference

The International Association of Assessing Officers (IAAO) and the Urban and Regional Information Systems Association (URISA) are pleased to announce the 17th GIS/CAMA (Geographic Information Systems / Computer-Assisted Mass Appraisal) Technologies Conference, to be held March 4-7, 2013 in Albuquerque, NM.

Glancing Back: Miracle on the Hudson - The Rescue of Flight 1594 - The View from Dispatch

Yesterday marks the third anniversary of the emergency landing of US Airways Flight 1549 into the Hudson River that saved the lives of all 155 people on board the aircraft. Revisit our coverage from the FDNY responders and dispatch staff, from our Jan/Feb 2009 issue.

Godspeed, Joplin: Fire Stations Among Buildings Destroyed by Deadly Twister

FEMA administrator Craig Fugate speaks with a Joplin firefighter in front of what used to be one of the town's five fire stations. This and one other station were destroyed by the deadly tornado that smashed the community on May 22.

Golden Guardian 2013: Calif. Officials Create Action Plan for State's Largest Exercise

Last week, Cal EMA and FEMA Region IX hosted the Golden Guardian 2013 Joint Action Planning Training Workshop at Cal EMA Headquarters in Sacramento. This workshop provided an action plan that will be used for the Golden Guardian 2013 Functional Exercise being held May 15, 2013.

Google Glass Prototype for Emergency Response

On April 10, 2014, fire and hazmat software developer ADASHI Systems will reveal a Google Glass prototype at FDIC, the largest firefighter conference in the world. Used in conjunction with the ADASHI first response and incident command software, firefighters wearing the Glass can view critical data such as building plans, aerial imagery, and electronic huddle diagramming.

GPS Tracking Technology Deemed Beneficial by Privacy Advocates

GPS tracking technologies for pursuit management, often called "GPS bullets," are among the most promising alternatives to high-speed police chases. Quite literally, a well-placed GPS tag on a fleeing vehicle is a ‘bullet’ that can save lives. The less-than-lethal GPS pursuit management system is comprised of two small, cylinder-shaped projectiles each containing a miniature GPS tracker, tipped with an industrial-strength adhesive. The launching mechanism, powered by compressed-air, is...

Granville County, North Carolina: GIS for a Safer Community

After attending a GIS seminar (10 Ways to Improve Your Public Safety with GIS) at a recent North Carolina joint NENA/APCO conference, Granville County 9-1-1 Manager, William Wheeler, realized that a ramped up GIS was critical for public safety. Under Mr. Wheeler's guidance, the county choose Geographic Technologies Group (GTG) to create the needed data sets and to create a vision for moving GIS to the enterprise at the County.

Grime Prevention: Do Your Comm Center Consoles Need Cleaning?

Walk into any emergency dispatch facility today, no matter where, and look just beneath the surface. There you will find a disgusting mess worthy of a cable television reality show. Greasy grime. Dust bunnies running rampant. Coffee stains. Food particles deep inside cavities seemingly lost forever. Computers and radio equipment covered in filth.

Ground Zero 9-1-1: FDNY Communications on September 11th

On September 11th... I arrived at my union office to see the doorman watching TV. On the screen was something I never imagined would happen. A plane had slammed into #1 World Trade Center. I stared in amazement as massive flames and profuse black smoke engulfed the upper floors. I knew in an instant that I had to get to the Manhattan central office. They were going to need help.

Grounded: Fire, medical aircraft impacted by Sept 11th Sky Closure

Federal authorities immobilized the US air traffic system for the first time in history on September 11 after the hijacking of four planes and subsequent suicide crashes into the World Trade Center and the Pentagon.... The NIFC jet out of Boise was one of the first non-military and non-medical aircraft allowed to fly. Its crew transported three national incident management teams - people who usually handle wildland fire - back to assist with the aftermath.

GTG's Vantage Points Dispatch GIS tool for first responders

Geographic Technologies Group has released Vantage Points Dispatch for Local Government Police, Fire, EMS and Sheriff Departments. Built on the latest Esri ArcGIS Server 10.1 platform, Vantage Points Dispatch provides dispatchers a robust and easy to use GIS application that leverages the best of the Esri GIS toolset to insure that dispatchers have the most user friendly and powerful tool available.

Gulf Coast 9-1-1 Conference

gulf coast, public safety, 911, 9-1-1, emergency management,nena, dispatch

Hampton PD gifted with Ping4's Hyperlocal Citizens Alerts App

New Hampshire's Hampton Beach Casino Ballroom has funded the Hampton Police Departments deployment of Ping4 Inc.'s Hyperlocal Citizens Alerts, an app that instantly notifies people of dangers and emergencies wherever they are in the world. Upon deployment, citizens can download this free app on their Apple or Android smartphones and iPads to be instantly notified about natural disasters, dangerous storm situations, missing persons, traffic situations, terrorist attacks, and local crimes in...

Handheld Launches the Algiz 10X, a 10-inch Rugged Tablet

Handheld Group, a leading manufacturer of rugged mobile computers and smartphones, has announced the launch of its new rugged mobile device for field professionals: the Algiz 10X rugged tablet PC. The powerful Algiz 10X can withstand tough weather elements and harsh handling, and its large, 10.1-inch touchscreen provides the best screen visibility on the market.

Harris Adds P25 Trunking Capabilities to its Unity XG-100P Multiband Portable

Harris Corporation, an international communications and information technology company, has added P25 (Project 25) trunking capabilities to its Unity XG-100P Multiband Portable Radio. Trunking increases the efficiency of a radio system by assigning voice and data communications to unused radio channels, allowing for more voice and data traffic on the same number of channels.

Harris Awarded Contract for the Alberta First Responders Radio Communications System (AFRRCS)

Harris Canada Systems, Inc., a wholly owned subsidiary of Harris Corporation, has been awarded a CA $289 million contract by the Government of Alberta, Canada to design and build the Alberta First Responders Radio Communications System (AFRRCS), which will provide public safety communications within the Province's 256,000 square-mile area (661,190 square-kilometer area). The overall project is expected to cost CA $370 million.

Harris Corp to Modernize Maryland County's First Responder Communications

Saint Mary's County, Maryland has awarded Harris Corporation a $34 million contract to design and deploy a Project 25 (P25) Phase 2 standards-based radio system to provide greater coverage, including in-building coverage, for voice and data communications throughout the county's 764 square miles. P25 is a suite of technical standards for the design and manufacture of interoperable digital radio communications equipment.

Harris Corporation to Modernize Emergency Communications for Durham, Ontario

The Regional Municipality of Durham has awarded Harris Corporation a $24 million contract to design, deploy and maintain the Next Generation Interoperable Communications Platform, a Project 25 (P25) Phase 2 simulcast radio system for reliable voice and data communications to public safety and public works users throughout the region's 2,500 square kilometres.

Harris Corporation to Upgrade Emergency Communications Network in Franklin County, North Carolina

Harris Corporation, an international communications and information technology company, has received a $9 million contract from Franklin County, North Carolina, to upgrade its legacy analog emergency communications to a Harris P25(IP) (Project 25 to the power of Internet Protocol) solution.

Harris Corporation's BeOn First to Offer P25 Voice Over 3G Cellular and LTE Networks

Harris Corporation, an international communications and information technology company, has announced that its BeOn has become the industry's first solution to enable public safety subscribers on a cellular or public safety LTE network to talk to each other, exchange text messages and pass real-time location information to connected team members and the dispatcher's computer-assisted dispatch (CAD) system.

Harris County Mobile Command

In order to facilitate a rapid response to any type of incident, the Harris County Sheriff''s Office has strategically placed a number of Mobile Command Posts (MCPs) throughout the county. These vehicles also provide regional response capabilities and support to the 13 county region surrounding Harris County.

Harris County, Texas Recommits to Tiburon

After a thorough evaluation process, Harris County, Texas has signed a contract with Tiburon to provide an enhancement to their law enforcement agencies' mission critical computer systems including the County's Computer Aided Dispatch (CAD), Mobile Data and Records Management System (RMS) solutions.

Harris County’s New EOC Equipped to Serve One of the Fastest Growing Regions in the Country

Harris County, Texas has a new, state-of-the-art Emergency Operations Center (EOC) to help local governments and emergency responders serve and protect residents during disasters and emergencies. Harris County is the third largest county in the United States and the largest in Texas. It has 34 cities and more than 4.4 million residents.

Harris Modernizes Public Safety Communications in Macon-Bibb County (GA)

Harris Corporation’s new public safety radio system for Macon-Bibb County, Georgia, will be used by more than 1,200 public safety personnel, including the Macon fire department, EMA, and the newly consolidated Bibb County sheriff’s office.

Harris Unveils New Advanced Access Control Software for Public Safety Users

Harris’ Advanced Access Control (AAC) software provides a secure means for managing and controlling access to radios operating in P25 Trunking mode, providing a multi-factor authentication when a user wishes to access Harris’ Radio Personality Manager (RPM) for radio programming.

Harris Wireless Broadband Aiding First Responders in Miami-Dade County

First responders in Miami-Dade County, Florida are on the air with 700 MHz Band 14 LTE and are poised to take advantage of the benefits of next generation wireless broadband technology. The program, one of the first of its kind, demonstrates the potential for real-time access to databases and video for the 35 municipalities of Miami-Dade - putting integrated, mission-specific information into the hands of Miami-Dade County police officers who respond, on average, to roughly 12 million calls...

Havis Offers New Toughbook Certified Docking Station for Panasonic 53

Havis latest innovation is the industry's first Toughbook Certified docking station for Panasonic's Semi-Rugged 53. In addition to keeping mobile workers safe, it provides intelligent port replication to reliably connect to peripherals, such as printers, keyboards and bar-code scanners, while minimizing the risk of accidental disconnects. An integrated power supply cord routed along the bottom prevents loss of power.

Hawaiian Telcom Chooses Intrado for Next-Generation 9-1-1 Services Delivery

Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, and Hawaiian Telcom, Inc., a subsidiary of Hawaiian Telcom Holdco, Inc., the largest full-service provider of communications services, products and solutions in Hawaii, today announced an exciting new collaboration to bring Next-Generation (NextGen) 9-1-1 products and services to public safety answering points (PSAPs) and residents statewide.

Hazardous Materials: A Mystery Thriller with an Authentic Public Safety Edge

Author Kurt Kamm specializes in public-safety related mystery thrillers, originally prompted by his experience in several devastating wildfires near his home in Malibu, California. Observing firefighters at their risky duty began to color the subject matter of Kamm's writing... Kamm's fourth novel, Hazardous Materials, is perhaps his most compelling novel to date. A firefighter saddled with an addiction to painkillers joins up with a Sheriff's Department search team to locate a dangerous...

Heads-Up on Dispatcher Headgear

Perhaps no piece of communications equipment is less costly but more important than the headset. Where telephone or radio transmissions must be clearly made and received, particularly in busy environments like communications centers, headsets offer obvious options over conventional speakers and desk microphones. By placing both the microphone and speaker closer to the telecommunicator's mouth and ears respectively, headsets help to cut down background noise and improve the quality of both...

Hennepin EMS Dispatcher Tom Polzin To Receive 9-1-1 Hero Award

Hennepin EMS Dispatcher Tom Polzin and Minneapolis 9-1-1 Operator Lori Patrick will be joining 9-year-old Rodrigo Sanchez Sosa of Minneapolis in receiving the Local 9-1-1 Heroes Award from the National 9-1-1 for Kids Program; in conjunction with the Association of Public Safety Communications Officials (APCO) International Convention on August 20.

Herman Miller's SAYL Chair Receives IDA Product Design of the Year

The SAYL chair from Herman Miller, Inc. was recently named Product Design of the Year from the 2010 International Design Awards (IDA) jury... SAYL is the first chair with a 3D Intelligent suspension back. This full-suspension back is literally frameless, offering no hard edges; this lets the chair adapt to a person's unique shape and movements, giving proper support all the while.

Herman Miller's SAYL Chair Recognized with Design Award

Herman Miller, Inc., along with Yves Behar and fuse Project, has been rewarded for challenging conventional work seating design by the 2011 International Design Excellence Awards (IDEA). Sponsored by the Industrial Designers Society of America and publicly announced on June 30, 2011, the programs jury recognized the SAYL family of seating with a Silver IDEA award in the category of "Office & Productivity." The ergonomic, high performance, frameless seating solution is the first chair design...

Heroes Behind The Badge 2013 Documentary In Production

Due to the success, as well as the widespread support and endorsement of the first film, the makers of the Heroes Behind The Badge documentary film have announced they have begun filming a follow up video, again in partnership with the National Law Enforcement Officers Memorial Fund. The new movie will be released this fall.

Heroes Behind the Badge Documentary Underway

The National Law Enforcement Officers Memorial Fund and Modern City Entertainment are teaming up to create Heroes Behind the Badge, a moving documentary about the service and sacrifice of law enforcement officers serving across America. Set for release in fall 2012, Heroes Behind the Badge will feature stories about some of the brave men and women of law enforcement who have put their lives on the line and survived, as well as those who have made the ultimate sacrifice.

Hey Everybody - It's Our Week!

Believe it or not, it's that time again; National Public Safety Telecommunicators' Week. Created by an act of Congress during the Clinton administration, it sets aside the second full week of April every year as a time to honor and acknowledge our brothers and sisters who work tirelessly during all fifty-two weeks of every year. As best as I can determine, the good folks in Contra Costa, California (or specifically one good folk at the Sheriff's Office named Patricia Anderson) came up with...

Highland Park Police use online portal to empower citizens and save officers time

The Highland Park (IL) Police Department is now offering residents a much more convenient and cost effective online alternative to filing a police report in person for minor offenses. Using solutions from New World Systems, the leader in public sector software, and Coplogic, Inc., the Police Department's Online Citizen Reporting System is improving the use of officer time and ensuring all stolen property is accurately reported and tracked.

History of the California MCC Rally

Home On The Range: Are Effective Changes In Place To Prevent Terrorism On America's Homefront?

Five Years Later: What has happened since September 11, 2001 to instill confidence in homeland security for America? Cosmetic changes, visible security enhancements in certain places, and booming business for government bureaucracy. It is still the same bureaucracy that left civilian targets vulnerable to terrorist attacks in the first place, according to Congressional investigators.

Homeland Security in America: Past, Present, and Future

Since 9/11, our nation has seen the initiation and implementation or two national warning systems, the most recent of which was launched in April of last year. Weve also seen the emergence of several emergency and disaster related citizen support groups, designed to serve law enforcement agencies and first responders at all levels of government - city, county, state, and federal. Furthermore, weve seen critical information being placed on government websites for public officials, first...

Homeland Security: Value of Suspicious Activity Reports Dependent on Technology

Suspicious Activity Reports (SARs) could be one of the most promising data sources for effective threat analysis in the coming years, and under the NSI program (National SAR Initiative), law enforcement agencies can submit local reports for analysis by participating agencies as well as compare their local reports to the broader database to find matches and vet threats for their regions. This kind of reporting and analysis is key to identifying people like those who, prior to 9/11, were...

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Houston-Galveston Area Council Launches GIS Replication for NG9-1-1

The Houston-Galveston Area Council (H-GAC) is the regional planning agency for the 13 county region and it assists local governments in planning for the future... to make for a safer region, Data Services GIS has been able to standardize their 9-1-1 GIS database fields (schema) and adopt ESRI ArcGIS Server replication for their rural county 9-1-1 group as well as the public safety answering points (PSAP) within the region. Both of these tasks are geared to better equip H-GAC with assisting...

How 9/11 Has Changed Law Enforcement Intelligence Analysis

As the nation struggled to understand how something like 9/11 could occur on American soil, information came to light about breakdowns in information sharing between law enforcement agencies that might have helped prevent it. Predictably, there was a heated outcry to fix those breakdowns in order to protect our citizens from similar threats in the future... So, what has been done since those dark days to improve information sharing and law enforcement intelligence analysis? Actually, quite a...

How Emerging Technology Can Augment Urban Search and Rescue Communications

United States Urban Search & Rescue (US&R) teams are among the best and most highly-trained in the world. But often the success and failure of operations is dictated not by training or ability, but rather by the equipment at a teams disposal ... In the critical search phase of the operation, technologies designed to locate trapped persons have proven frustratingly ineffective, and the extent of a team leaders ability to communicate locations and information is often simply imprecise verbal...

How Fires Get Their Names

Every year in California thousands of wildfires start throughout the state. In most cases, the dispatch center sending the initial resources to a wildland fire will designate a name for the fire, but the first on scene engine or fire official can also name the incident. Fires are usually named for the area in which they start...

How Intrado's ECRC Softened Sandy's Blow

In October 2012, Hurricane Sandy made history as the deadliest and most destructive hurricane of that years Atlantic hurricane season... The day Sandy hit, nearly 20,000 calls were received every hour (the NYC 9-1-1 system typically processes about 30,000 emergency requests for assistance - per day). The Intrado Emergency Call Relay Center (ECRC) took the calls, found out exactly where the callers were, determined the nature of the emergencies and redirected the calls to the

How Long Should Training Take?

There is a question I hear again and again and often see posted to the various 9-1-1-related newsgroups. Let's examine this question: how long should it take to train a public safety dispatcher?

How Much Spectrum Will Public Safety Need in 2020?

On February 24, 2012, the National Public Safety Telecommunications Council (NPSTC) released a draft report that identifies the spectrum and technology required to meet public safety user requirements and to help drive policy on spectrum and funding; standards development; and the public safety vendor community. The Assessment of Future Spectrum and Technology Report reflects the spectrum and communications technology needs of public safety identified by the Working Group

How Public-Private Collaboration Can Improve Emergency Communications in Local Government

All local governments - and especially their first responders and emergency management personnel - face major challenges when dealing with "black swan" events such as ice storms in the South, terrorist bombs at marathons, random shootings in schools and cyber attacks just about anywhere. No city or state has the resources to adequately protect their citizens against all possible hazards in our modern, 21st century threat environment.

How the FCC’s Text-to-911 ruling impacts emergency responders

Every year, 9-1-1 dispatchers receive 240 million calls, many of which save lives. But it's not always possible or safe to call, especially for the 48 million Americans who are deaf or hearing impaired and the 7.5 million with speech disabilities, many of whom rely on texting. A new ruling by the FCC, however, offers citizens more ways to contact 9-1-1 by mandating that all wireless carriers and some message services support Text-to-911 by the end of the year. In life or death situations,...

How US Ski Patrol & Other Agencies Are Cutting Communications Costs

Search & rescue, public safety, and other government agencies are actively working with communication equipment manufacturers to develop unique, industry-adaptive products that are reliable enough to meet extreme working conditions, yet affordable enough to be purchased by an unpaid volunteer.

Howard County, Maryland Embraces CommandScope Technology for First Responders

The Howard County Department of Fire and Rescue Services (HCDFRS), a nationally accredited department located in Maryland, has implemented the CommandScope All Hazard Pre-Incident Plan program to help protect nearly 300,000 residents in 25 communities. CommandScope gives first responders access to critical pre-plan information, both on-site and en route on their Mobile Data Computers, which includes maps, photographs, utility shutoff locations, floor plans, fire protection systems, hazardous...

Hughes Has Announced Emergency Networking Services for Hurricane Season

Hughes Network Systems, LLC, a global leader in broadband satellite solutions and services, has announced the availability of Hughes Emergency Solutions to help businesses and government agencies prepare for the 2014 Atlantic hurricane season, which officially began June 1...

Huntington Park PD, CA Deploys Vantage Points Dispatch

Hurricane Sandy - One Year Later: Why Satellite Technology Should be a Part of Emergency Planning

As evidenced during and after Superstorm Sandy, satellite networks played a major role in ensuring continuity of communications, keeping emergency responders, businesses and people connected when terrestrial services were disrupted or unavailable. First responders and public safety managers experienced first-hand the critical need to communicate during a crisis to effectively respond and manage field resources, including organizations assisting with recovery efforts. Government leaders in...

Hyper-Reach Announces Event Alert Initiative - Program Donates Emergency Alert Services for Event Participants and Spectators

Emergency alert systems are not geared to send alerts to out-of-town visitors to events such as marathons, community festivals and other large group gatherings. Now Hyper-Reach is offering a program that provides free emergency alerts for attendees at these types of events.

I Am Not An Animal!: When Old Tricks Training Isn't Enough

If you have a training program that evaluates only performance and skills you may be using a learning theory called behaviorism. Behaviorism is a theory of animal and human learning that only focuses on observable behaviors and discounts mental activities. It is true that learning is supposed to result in a change of behavior but not only behavior. So, what does this have to do console training? Do you ever wonder why a trainee can perform perfectly for you but when they get out there on...

I Swear!

In 1972, Comedian George Carlin had a popular routine based upon seven words that you can't say on television. Although cable TV has relaxed the former network rules, several of these words are still not politely uttered in the PSAP even 35 years after the fact. And when they are spoken nowadays, it may not be a laughing matter.

I.T. Specialist II - Rancho Santa Fe, CA

IT Specialist: North County Dispatch JPA (Rancho Santa Fe, CA) salary $5755-$6996 monthly. Bachelors Degree with a concentration in Computer Science or other related field, or equivalent experience.

I.T. Specialist II - Rancho Santa Fe, CA

IA APCO/NENA Spring Conference

IACP Annual Conference

IACP Conference Philiadelphia, PA Oct 19-23, 2013

IAEM Annual Conference & EMEX

IAEM-USA Annual Conference & EMEX 2012 (International Assoc of Emergency Managers) Oct. 25-30, 2013 Reno, NV http://www.iaem.com/

IAEM Conference

International Association of Emergency Managers Annual Conference Resiliency: Building a Better Tomorrow October 26-November 1, 2012 Orange County Convention Center, Orlando, Florida http://www.iaem.com/events/annual/intro.htm

IAEM-USA Region 4 Conference

IAEM-USA Region 4 Conference 9The International Association of Emergency Managers) Apr. 16-20, 2012 Myrtle Beach, South Carolina http://www.iaem.com/Region4Conference2012/index.asp

IAEM-USA Region 4 Conference

IAEM-USA Region 4 Conference Apr. 16-20, 2012 Myrtle Beach, South Carolina

ICE-5: Advocates Collaborate to Enable Better Access to 9-1-1

The 5th Industry Collaboration Event, or "ICE 5," resulted in heightened awareness of the requirements necessary for access to 9-1-1 by all persons in the Next Generation 9-1-1 (NG9-1-1) environment. NG9-1-1, which will soon replace today's voice-centric 9-1-1 system, is designed to support text messaging and multimedia communications; these widely-used communications methods are especially critical for improving interactions between those with hearing- and speech-related disabilities and...

IceGuard Antenna Heater from Radio Waves

The Radio Waves IceGuard antenna heater system solves an issue that wireless operators and other microwave link users have been challenged with each winter. As challenging as it has been, until now any solutions where marginal at best. Radio Waves, The Leader in Microwave Antenna Innovation is delighted to offer a very innovative solution to this annual operator night mare. Imagine no more paths dropping in the middle of the night due to ice and snow accumulation on the antenna radome, no...

Ick! I Hate Evaluations

How annoying can the evaluation process be? Think back to years of getting and giving evaluations. Are your memories fuzzy recollections of frustration, confusion, apathy, joy or resentment? Or do you recall them as an effective method of valued communications between you and an expert on how well you are keeping the promise of your work and adding to the overall agency goals of excellence?

Icom America Announces New Compact F1000 Series Handheld Radio

Icom America is launching the F1000 Series, a compact portable radio with convenient features such as a built-in motion sensor, channel announcement function, secure conversation, loud audio and a rugged waterproof chassis.

Icom America Provides Digital Radio System to Los Angeles County MTA

Icom America has secured a multi-million dollar contract with Los Angeles County Metropolitan Transportation Authority (LACMTA) to migrate the transit agency's radio system to an IDAS 6.25 kHz multi-site conventional voting solution (IDAS Blue). IDAS Blue provides LACMTA seamless roaming, wide area coverage and reliable communication above and below ground, throughout the agency's 1,433-square-mile service area and six rail lines.

Icom America Releases HF F8101 Radio Transceiver for Long-Range Communications

Icom America, a leading two-way radio solutions provider, announces the new IC-F8101 HF transceiver for over-the-horizon (HF-OTH) communications. This new multi-mode radio is user-friendly, requires no infrastructure and is suitable for public safety, industrial, utilities, and government entities.

Icom Announces New F3210D Series Multi-Site Trunking Digital Portable Radio

Icom America, a leading two-way radio manufacturer for utilities, healthcare and municipalities markets, has announced the new F3210D Series land mobile radio. Icom's latest digital portable radio joins the company's IDAS product line that uses the NXDN common air interface. This entry-level radio is compatible with IDAS multi-site conventional, single-site trunking, and MultiTrunk multi-site trunking.

Icom Announces New F3230DS Digital Portable Radio for Multi-Site Trunking

Icom America, radio solutions provider for government agencies and business and industry (B&I) users, announces the new F3230D Series portable radio. Powering 6.25 kHz efficiency technology, Icom's new digital portable radio is compatible with IDAS multi-site conventional, single-site trunking and multi-site trunking.

Icom Announces New Waterproof Digital Radio with Built-in GPS

Icom America, an industry-leading manufacturer of two-way radio communications, announces the new waterproof F3261D series VHF/UHF portable radio with a built-in global positioning system (GPS), emergency functions, and durable construction. Utilizing 6.25 kHz IDAS technology, the F3261D digital portable complies with the Federal Communications Commission (FCC) narrowband mandate...

Icom Compatible Scramblers

Midian Electronics now offers voice scramblers compatible with Icoms UT-109 and UT-110. Midian's VS-1100 (Icom UT-109 compatible) is capable of matching any of the 32 codes used by the Icom UT-109. Midian's VS-110 (Icom UT-110 compatible) matches the 1020 code combinations (4 groups and 255 codes). These scramblers are available as a wire-in module or as plug-in modules for Motorola, Kenwood, Vertex and Icom radios.

Icom Introduces New FR9000 Series Repeater for Public Safety

Icom America, a two-way radio manufacturer serving public safety and related markets, announces the FR9000 Series, a new P25 110W repeater operating 100% duty cycle. This high-performing unit has the features required for interoperable communication such as P25 conventional, analog FM and mixed mode operation. Combined with Icoms P25 subscriber units, the new repeater provides public safety agencies a complete Icom P25 compliant system.

Icom Two-in-One Radio/Pager Meets Narrowbanding Mandate, Features Popular Fire/EMS Paging Tone

Icom America addresses the Federal Communications Commission (FCC) narrowbanding mandate with its F50V series portable radio. The compact and robust radio operates at 12.5 kHz efficiency to comply with the FCC requirement effective January 1, 2013. Suitable for volunteer fire departments, EMS units and related agencies, the F50V can be programmed with the popular paging tone found in devices operating 25 kHz-wide channels.

ICS at Ground Zero: Incident Management Teams in NYC

There are 16 national Type 1 Incident Management Teams (IMTs) across the country. Though they mostly deal with wildland fire, they're also dispatched for non-fire incidents such as floods, earthquakes, and hurricanes. One of FEMA's 12 emergency support functions is firefighting, and under ESF-4 the teams can be activated from the National Interagency Fire Center (NIFC) in Boise, Idaho. The teams are prepared to use the Incident Command System (ICS) to handle just about any situation. But no...

Identifying Value in PSAP Consolidations

One, perhaps indirect way to perceive trends in the public safety industry is to count the frequency of certain types of RFPs that cross consultants' desks. So it is noteworthy to those of us in the consulting business that, although subjects such as NG 9-1-1 might be expected to generate the majority of requests for help, in fact, we find we are receiving even more requests to support either studying the feasibility of PSAP consolidation or for planning and implementing such consolidations.

IDV Solutions announces Visual Command Center 2.0

IDV Solutions will release Visual Command Center 2.0, a new version of its risk awareness and response software, this October... Visual Command Center helps public safety agencies, corporations, and other organizations identify and evaluate risks, by integrating real-time data about global events with enterprise data stores and security systems in a consolidated view, using an interactive map and timeline.

IDV Solutions integrates Visual Fusion homeland security software

IDV Solutions has integrated its Visual Fusion data visualization software with technology that enables public safety agencies to share emergency information in real time. The Visual Fusion integration with Unified Incident Command & Decision Support (UICDS) was demonstrated during a multi-agency simulation of a terror attack.

IDV Solutions introduces Peroptics AlertView for Visual Command Center

IDV Solutions, LLC, has launched Peroptics AlertView for its market-leading enterprise risk visualization (ERV) software platform, Visual Command Center. Peroptics AlertView displays a high-level visual summary of all active risk alerts and is optimized for viewing on large-format monitors in emergency operations centers and other command operations facilities.

IJIS Institute Seeking Nominations for Innovation Award

The IJIS Institute - a nonprofit organization focused on mission-critical information sharing for justice, public safety, and homeland security - announces the opening of the nomination process for the Institute’s annual Innovation Award, recognizing advancements in information integration and interoperability.

IL Public Safety Telecommunications Conference

IL Public Safety Telecommunications Conference Annual conference, springfield, mo, 9-1-1 magazine.com, emergency management, dispatcher, 21st -24th, 2012

Ill's Will County 9-1-1 Backhauls Crucial Dispatch Information with Exalt

Will County 9-1-1 in Illinois has deployed Exalt microwave backhaul systems to connect its new Public Safety Answering Point/dispatch center in Bolingbrook, Illinois with a regional switching center approximately 13 miles away. Bolingbrook PSAP dispatches emergency police and fire calls supporting the communitys 73,000 residents.

ImageTrend Launching Statewide Fire Reporting for Mississippi

ImageTrend, Inc. has announced it will soon launch a statewide fire incident reporting system for the State of Mississippi. The company's powerful Fire Bridge software will be used to collect data on incidents submitted by its fire departments. The data collected will be available for the type of in-depth analysis that can be used to improve fire safety and reduce fire suppression costs.

Impressions of Hell: A First Hand Report from the WTC

Initially, there seemed to be a lot of disorganization for the first several days as the leadership scrambled to keep up with the volunteers who showed up and the teams that were deployed to help out. Most teams though, especially the FEMA ones, were well organized among themselves and were capable of running autonomously even if little or no input from higher up was forthcomming

IMT Unveils State-Of-The-Art Mobile Tactical Receiver

Integrated Microwave Technologies, LLC (IMT) has unveiled its new Mobile Tactical Receiver. This product is a ruggedized COFDM (DVB-T-compliant) diversity vehicle-mounted downlink receiver, which offers exceptional RF performance and durability with H.264 MPEG-4 and MPEG-2 decoding

IMT Wireless Gear Gives Nassau County PD Bird's-Eye View For Presidential Debate

When the Nassau County Police Department was looking to increase its security coverage for the second presidential debate, which took place on October 16th at Hofstra University, it turned to Integrated Microwave Technologies, LLC (IMT), a Business Unit within the Vitec Group's Videocom Division, and a leader in advanced digital microwave systems for MAG (Military, Aerospace & Government) markets, and a range of its wireless technologies to create a complete system for the event.

In Case of Fire...

Valuable advisory sign. Found on the Internet.

In Motion Technology and CDW Partner to Deliver Secure Mobile Access to Enterprise Networks

In Motion Technology Inc., a leader in mobile enterprise networks, has announced a partnership with CDW, a leading provider of technology solutions to business, government, education and healthcare. Together the organizations will deliver an end-to-end technology solution, as well as services and support, which will allow mission-critical workforces to securely connect to the enterprise network from vehicles.

IN NENA Conference

In The Beginning

In the beginning, there were no dispatchers or phones and 9-1-1 was just a fantasy in some poor cop's mind. How the heck did the public get help? How did Marshal Dillon know Miss Kitty was in trouble? Screaming loudly might help.

Incident Command System Helped Prepare Alabama For April Tornadoes

Alabama emergency management officials used the Incident Command System in responding to the April 27 outbreak of storms and tornadoes that devastated many communities. On that day, 62 tornadoes swept through the state. All 67 Alabama counties have participated in ICS training, according to the Alabama Emergency Management Agency. More than 70 emergency managers from Alabama have attended the ICS course at EMI in the last five years and many more have been trained in classes held in Mobile,...

Incident Command System: The Next Generation?

Designated the Next-Generation Incident Command System (NICS), its developers depict it as "a combination of tools, technologies, and an innovative concept of operations for emergency response." It's what a lot of us in public safety have been waiting for since laptops and mobile computers first found a place inside our command centers, mobile command vehicles, and chief officers' vehicles

Incident Leadership & Management: Dispatch in a Post-9/11 Era

When public safety communication centers and their personnel are not appropriately engaged in planning and preparedness efforts the results are predictable - the planning is incomplete. The need to achieve effective and efficient communications along with appropriate involvement of public safety communications centers is a constant lesson learned referenced in after action reports. In this article, we will explore the principles and practices of the Incident Command System (ICS) as it...

Increasing Efficiencies through EMS Responder Tracking

Technology is changing the way EMS first-responders work and is creating improved methods that save time throughout the entire first-response process - from the initial 9-1-1 call through record-keeping. This article will explore how Computer Aided Dispatch (CAD) and GPS tracking technology is transforming the industry, and how EMS companies can leverage the latest trends to increase efficiencies, ultimately leading to time savings, reduced costs and improved patient care.

Industry Council Issues Position Statement on Funding Principles to Support the Continued Evolution of 9-1-1 Services & Systems

On April 8th, 2014, the Industry Council for Emergency Response Technologies (iCERT) announced the association's recently developed policy position on Funding Principles to Support the Continued Evolution of 9-1-1 Services and Systems.

Infor Unveils Innovative Software Solution for Emergency Medical Services

Infor's experience in emergency services provides EMS agencies with the tools needed to fulfill their important role in the healthcare equation. Infor's Integrated Healthcare Suite for EMS will satisfy two important needs by providing a platform to manage patient information and exchange data with hospitals, and allowing EMS agencies to access a unified view of their operations.

Information - A First Responder's First Line Of Defense

We live in a mobile era of cell phones, text messaging, instant messaging, and email. Information is only ever one search away on a computer, MDC, Smart Phone, or other handheld device, so the question becomes, why didn't the First Responders dispatched to this domestic dispute call illustrated above have this mission-critical and potentially life-saving information at their finger tips?

Information Overload and the 9-1-1 Dispatcher

February, 2008 marked the 40th anniversary of the initiation of 9-1-1 service in the United States. In the four decades since that first call was made in Halleyville, Alabama much has changed.

Information Sharing in the Era of Social Media

There are three areas of emergency communications that have seen progress, but need continued improvement: interoperability between responding agencies and other municipalities; incoming information to Public Safety Answering Points (PSAPs) and 9-1-1 dispatch centers; and delivering information to an engaged and connected public, given the rise in popularity of social networking sites like Twitter and Facebook.

Information Sharing: AlertID Launches Free Mobile App & Online Services

AlertID, which has enhances public safety and reduce crime, introduced its free mobile app and on-line services that redefine the way in which critical public safety information is communicated and shared among public safety officials and the citizens that they protect. AlertID is a free service for end users and public safety officials.

Information Sharing: Field Officers & Dispatch is Key to Fusion Center Success

Information needs to be collected and routed through the intelligence chain to achieve success...The details that dispatchers, first responders, and emergency communication staff encounter can be critical to the genesis of good intelligence. Their insights can make all the difference when it comes to deciding if something is amiss and escalating that information or hunch to the appropriate levels.

Information Systems Manager, North County (San Diego, CA) Dispatch Joint Powers Authority

Initial Testing For Wisconsin County's New Land Mobile Radio System Completed Ahead Of Schedule

Raytheon Company has completed ahead of schedule an important milestone in building Rock County, Wisconsin's first interoperable communications system. The successful System Acceptance Test, conducted with General Communications, is the initial step in creating this critical emergency network.

Innocent Blood: Shots Fired in Newtown

Active shooters have now become such a part of public safety's life that the names of the communities in which they occur run together in a liturgy reminiscent of the battles of our Civil War... Now, Columbine is not even alone in Colorado in this distinction. And if misery truly does love company, they are comfortably surrounded by the Virginia Techs, and Clackamases, and Newtowns of our country...

Innovative iPhone App Tracks Wild Fires, Saves Lives

The FireWhat Inc. and Pusher teams have launched the FireWhat iPhone app in the Apple App Store. The FireWhat App puts critical incident information into the palm of the wildland firefighter's hand. Today's firefighters receive little to no information prior to arriving at the scene of a wildland fire, but with the game-changing FireWhat App, fire information, maps, reference guides and calculators are at the first responder's fingertips.

Innovative Security Company Advances ID Verification Capability for Police Safety

ICMobil has come up with an innovative solution for improving the safety of the nation's officers on patrol, as well as any officer engaged in spot-checking a person's ID. Fugitive Finder is a hand-held device that allows police to perform an ID verification anytime, anywhere - including right outside a drivers car window.

Integra Telecom Selects Bandwidth's inetwork Division to Address 9-1-1 Requirements for Nationwide VoIP Rollout

inetwork, a division of Bandwidth and the leading choice for innovative and scalable voice, 9-1-1, and SMS solutions, has announced Integra Telecom has selected the company to support its 9-1-1 requirements for hundreds of thousands of phone records as the company executes on its nationwide rollout of IP services. Integra is one of the largest facilities-based providers of communication and networking services, connecting businesses of all sizes with carrier grade networking, communications...

Integration Does Not Need to be Painful

How Scheduling Software Helps Achieve Higher Level of Efficiency

Intelligent Automation, Inc. Introduces the ARGUS-PS Series Law Enforcement Wireless Security System

Surveillance of suspects, protection of assets, and securement of crime scenes are daily challenges for the Law Enforcement and First Responder community. Derived from proven technology originally developed for U.S. Military applications, ARGUS PS, from Intelligent Automation Inc., consists of rugged wireless sensors networked together to form a protective, invisible trip wire around any area or infrastructure of interest.

InterAct Announces InterDEx, the Next Generation of Data Sharing and Interoperability

Continuing to deliver on its commitment to the Public Safety Cloud, InterAct, a leading provider of incident-response and management solutions today announced the release of InterDEx, a next generation data sharing and agency interoperability platform. This nationwide platform allows public safety professionals to better communicate with each other and share data freely, simply and effectively even when they work for different agencies in different jurisdictions.

InterAct Introduces the InterAct Public Safety Cloud Powered by Nlets

InterAct has announced an expansion of their strategic partnership with Nlets, the International Justice and Public Safety Network provider, to accelerate the deployment of the InterAct Public Safety Cloud. As part of this partnership expansion, InterAct will migrate the hosting of their InterAct Records Management System (RMS) application to the Nlets data center.

InterAct Online RMS Enables Texas Parks and Wildlife to Strengthen Border Security

The Texas Parks and Wildlife Department (TPWD) is live with InterAct Online RMS, a system implemented to improve the effectiveness of the agency by providing the wardens the ability to efficiently collect, evaluate, organize, analyze and share reliable incident related data.

InterAct PocketCop Now Available for Qualified Android Smartphones

InterAct a leading provider of public safety solutions, has announced that its industry-leading PocketCop application is now available for qualified Android smartphones. PocketCop delivers real-time data to handheld devices, unleashing the power of situational awareness and total mobility to public safety. Federal, state, and local law enforcement agencies across the United States currently use PocketCop to give their officers, agents, and investigators wireless mobile access to critical...

InterAct Releases a New Version of its Cloud-hosted Records Management System

InterAct, a leading provider of incident-response and management software, has announced the release of InterAct Online RMS version 10.12, introducing a variety of enhancements designed to support statewide and multi-agency workflows and business practices. These enhancements provide for increased functionality and flexibility within many core modules of the application, including Incident, Arrest, Evidence and Case Management.

InterAct WhitePaper - Cloud Computing in Public Safety

"There is no credible reason to doubt that the cloud will be the predominant platform for public safety applications. Even legacy on-premise systems will be interconnected with a myriad of cloud-resident services including the NG9-1-1 communications backbone of emergency response. The benefits of scale and connectivity are not only economic but also functional. Shared multi-tenant systems really do enable public safety providers to do more with less..."

Interactive Defense Network to improve communication between police and citizens in Clarkston, Ga.

Interactive Defense, LLC, has announced that its online public-safety network is being launched by police in Clarkston, Georgia, building momentum as police departments and citizens begin sharing crucial crime information in multiple Atlanta-area communities.

Interceptor: An Affectionate Look Back at the Crown Vic

They were big. They were boxy. They drank fuel at a fantastic rate. They were cool. They were often the subject of coffee breaks and station get-togethers by police departments all over the country. If you wanted to start an instant debate among cops, begin a discussion of which police cars were faster - the Dodge, the Chevy, or the Ford Crown Victoria. Now it's time to say goodbye to the Crown Vic, the car most often associated with the words police car.

Intergraph Launches Next-Gen Ready Computer-Aided Dispatch Software

Intergraph will help public safety agencies transition to Next Generation 9-1-1 with the newest version of its industry-leading computer-aided dispatch software. I/CAD 9.3 leverages next-generation communications in the public safety answering point (PSAP), improves mobility and safety of field personnel and reduces the time and cost for new technology deployments.

Internal Politics: Lessons Learned on The Pile

You've all seen the pictures on television, in newspapers, or in other media, all showing the devastation of what was once called the World Trade Center. What you haven't heard about was the relationship between the New York rescuers and the teams sent from throughout the country to help perform Search and Rescue operations at Ground Zero... What are some of the lessons we learned there, that we could make use of in our own agencies?

International Conference for Police & Law Enforcement Executives

International Conference for Police & Law Enforcement Executives Exclusive opportunity to meet face-to-face with key international law enforcement decision makers. April 1-4, 2012 Seattle, WA

International Conference for Police & Law Enforcement Executives

The eighth annual International Conference for Police & Law Enforcement Executives will be held in beautiful Quebec City, Quebec, Canada, from May 6th to May 8th. The conference theme is Delivering on a Promise: To Serve and Protect and the conference will be hosted by Directeur Serge Blisle and the Service de police de la Ville de Qubec.

International Exhibition and Conference for Electronic Security, Info Security, Fire and Safety

The first Security 50 Annual Summit will take place at Secutech 2012, Asias leading exhibition for the electronic security, info security and fire and safety sectors, which will be held from 18 20 April 2012 at Nangang Taipei World Trade Center.

Intrado & City of Durham Launch First NG9-1-1 Network in NC

The emergency communications network supporting more than 267,000 residents in the city and county of Durham, North Carolina is now one of the most technologically advanced and reliable in the United States. Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, and the City of Durham announced the deployment of North Carolina's first next-generation 9-1-1 (NG9-1-1) network. Activated in July, the new system provides the Durham Emergency...

Intrado Acquires Contact One

Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, has acquired Contact One, a leader in integrated 9-1-1 geographic information system (GIS) data management solutions for public safety.

Intrado and GuideSTAR Technologies Announce Strategic Partnership

Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, has announced a strategic partnership with GuideSTAR Technologies, Inc., which uses new and advanced software and decision-making techniques to produce powerful, real-time threat detection for public safety, law enforcement and fraud investigations.

Intrado and ShotSpotter Join Forces to Provide Real Time Violent Crime Information to Public Safety

Intrado Inc. a subsidiary of West Corporation and the leading provider of 9-1-1 technology solutions, has announced that ShotSpotter Inc. and its Gunshot Location System (GLS) have been certified to join the Intrado next-generation 9-1-1 data partner program. ShotSpotter is collaborating with Intrado using its patented acoustic surveillance and analytics technologies to send timely and precise geographically specific multimedia alerts with valuable situational intelligence directly to 9-1-1...

Intrado Announces Suite of i3 Products

Intrado Inc., a leading provider of 9-1-1 technology solutions, has announced products designed to provide safe and stable transition to advanced next generation 9-1-1 functionality... Intrado's i3 product suite includes a broad range of premise-based and fully managed public safety solutions that align with most commonly used industry standards. New products include premise-based and hosted Positron VIPER call processing equipment and managed and secure emergency services IP network (ESINet)...

Intrado Arms Agencies with New Weapon to Help Keep Responders & Communities Safe

Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, has announced Beware, the latest tool in public safety intelligence designed to quickly alert responders to potentially deadly and dangerous situations while en route, or at the location of a scene.

Intrado Debuts Emergency Assist for U.S. Wireless Marketplace

Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, recently debuted its Emergency Assist solution in the United States. This new service enables a wireless carrier to quickly locate a mobile device even when it is not in use by the subscriber.

Intrado Delivers First "Interoperable" Text-to-9-1-1

Intrado Inc., a leading provider of 9-1-1 technology solutions and a subsidiary of West Corporation, has announced the first production delivery of emergency text messages from a major wireless carrier through an interconnected network of service providers. Interoperability between leading text service providers enables the seamless delivery of emergency texts, regardless of the text solution chosen by either the wireless carrier or public safety agency.

Intrado Launches Co-location & Transport Service for Public Safety

I-CAT is a reliable and secure cloud-based service for partners in the Intrado A9-1-1 Alliance Member Program and companies focused on solutions for public safety agencies in the United States. I-CAT delivers co-location, hosting and secure, private network transport services in one affordable, convenient package designed specifically for the stringent requirements of public safety.

Intrado Simplifies the Move to Next-Generation 9-1-1 with New Solutions Bundle

Intrado Inc. has announced a special next-generation 9-1-1 (NG9-1-1) services offer to help public safety answering points (PSAPs) respond to citizen expectations and better protect lives and property. Public safety agencies now have a flexible, fast and cost-effective solution to launch NG9-1-1 in their communities - the Intrado Advanced 9-1-1 JumpStart bundle. With the JumpStart bundle, PSAP directors can, for the first time, decide how and when to implement NG9-1-1 services that meet...

Intrado Teams with Miami-Dade PD to Upgrade one of the Nation's Busiest 9-1-1 Centers

Intrado Inc., a leading provider of 9---- technology solutions, has teamed with the Miami-Dade Police Department to begin the transition of one of the largest emergency communications centers in the United States to the next-generation of 9-1-1.

Intrado TXT29-1-1 Allows Hamilton County, Ohio, to Serve Citizens Better

With the growing reliance upon text messaging across all sections of society, Hamilton County, Ohio 9-1-1 decision makers recognized the importance of providing an alternative means to contact 9-1-1 when a voice call was not appropriate...

Intrado unveils interim text-to-911 application

Intrado hopes to immediately expand the nation's text-to-911 capability with 911Link Mobile, which is designed to let cellular customers send emergency text communications to public-safety answer points (PSAPs), even if the call center is not technologically capable of accepting texts natively into its 9-1-1 system.

Intrado Welcomes Plan to Implement Standards For Text-to-9-1-1

Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, welcomes the recent action by the Alliance for Telecommunications Industry Standards (ATIS) and the Telecommunications Industry Association (TIA) to implement standards for the use of SMS for text messaging to 9-1-1.

Intrado's THOR Shield Mobile Emergency Communications Program Provides Operational Continuity for Public Safety Agencies

Intrado Inc.has launched THOR Shield, a first-of-its-kind mobile emergency communications program... Equipped with the most advanced public safety technologies available, THOR Shield offers strategic incident pre-planning, professional on-site deployment, technical expertise, logistics support and 9-1-1 communications technologies to agencies of any size and budget.

Intrado: West Corp. Acquires 911 Enable

With the acquisition, 911 Enable is now part of West's Intrado operations. Together, Intrado and 911 Enable plan to build on their respective expertise in enterprise VoIP 911 and public safety communications to deliver improved emergency response to business, government, education and non-profit organizations of all types and sizes.

Introducing IntelliSkin by RAM - A Complete Tablet Docking, Mounting & Protective Solution Revolutionizing Public Safety Mobile Computing

Introducing IntelliSkin with GDS technology by RAM for the Samsung Galaxy. IntelliSkin by RAM brings a global industry first to the public safety market setting a new standard in tablet and smartphone mounting and protection. The IntelliSkin offers swift one handed operation ideally suited for public safety professionals requiring quick and easy access on the move.

Introducing the New Verus HD Digital Video System from Data911

Data911's new Verus HD Digital Video System is a complete mobile video management solution specifically designed for Public Safety and Law Enforcement agencies. Verus brings the very latest in-car video technology and is unique in that it utilizes open standards HD/IP cameras and can flexibly support a wide variety of configurations and special uses.

Invisio Communications launches new communication solutions with hearing protection

Invisio Communications has launched the Invisio S-Series, a new series of innovative communication solutions with hearing protection for use with two-way radios. The communication solutions complement Invisio's portfolio of products with hearing protection. The new Invisio S-Series was developed for SWAT teams, Public Safety Operatives and the military.

Iowa County, WI Selects VisionAIR to Enhance Service and Regional Initiatives

VisionAIR, provider of the integrated Public Safety Suite of software, announces its newest client, Iowa County Sheriff's Office in Wisconsin. Located in Southwest Wisconsin, approximately 40 miles west of the capitol city of Madison, Iowa County covers 763 square miles. The integrated public safety system consists of products from VisionAIR's Public Safety Suite, including Computer-Aided Dispatch (VisionCAD), Records Management System (VisionRMS), Mobile Data application (VisionMOBILE) with...

IP Intercoms Assist Classroom Support and Emergency Response at UNC Charlotte

Finding a solution to an ongoing problem about reporting malfunctioning audio/visual equipment at the University of North Carolina at Charlotte unexpectedly resulted in a solution that would eventually be used for emergency communications on campus.

Iridium Launches Industry's First Global Portable Satellite Hotspot, Iridium GO!

For public safety and disaster management responders, Iridium GO! is the perfect tool for the fast-moving assessment teams that arrive in the first stage of disaster relief or in emergency situations. Assessment requires standard form submission detailing local conditions, coupled with pictures of the emergency/disaster zone. Form submission is an easy app to design and photo compression is already built-in.

Is There a Place for Social Media in Public Safety?

The Internet is public. Even when comments or posts are sent directly to a specific distribution group or only shared with friends there is nothing stopping these individuals from forwarding, re-posting, or sharing with others. There is nothing more embarrassing than complaining about a co-worker (or your boss) only to have them eventually receive and read your comments.

Is Your PSAP Ready for NG9-1-1?

NG9-1-1 will bring to PSAPs a whole new level of emergency response capabilities. The ability to receive and share multimedia information will have a huge impact on public safety. By providing law enforcement, fire fighters, EMTs, and other emergency crews with more detailed and complete information about the situations they are about to encounter, they will be better prepared to perform their jobs successfully.

It's NOT Your Mother's 9-1-1

9-1-1 has come a long way baby. 20 years ago there was no such thing as a Training Manager, simulators, certification, or dispatch academy. What is missing? What is needed? A Police Chief told me about his 'core group' (solid for 10-20 years) and - the revolving door group (hired in the last 3 years). What's up?... If the 10-20 employees thrived, we can assume - back then - that we hired the right people, had great training, negativity was rare, shiftwork was easier, we didn't fear...

IWCE

Conference: March 11-13, 2013 IWCE - Internationl Wireless Communications Expo Las Vegas Convention Center

IWCE 2013

IWCE Expo 2013 Las Vegas Convention Center, Las Vegas, NV Mar 13-14, 2013

IWCE Virtual Trade Show

IWCE Virtual Trade Show October 24, 2012 Las Vegas, NV Communications technology in the working world

Jackie Voelkl 1921-2014: Magazine Matriarch, War Veteran

Jackie M. Voelkl, a special member of the 9-1-1 MAGAZINE family, passed away on June 8th. In the mid-1950s, Jackie and her husband Jim started Official Publications. Inc., a company that eventually published several organization-owned periodicals. Jackie's son, Jim Jr., founded 9-1-1 MAGAZINE in 1988...

Jackson County, MS Sheriff's Office Partners With PTS Solutions On Powerful New Information Sharing Initiative

Through an initiative led by Jackson County, MS Sheriff Mike Byrd, local law enforcement agencies using technologies provided by PTS Solutions and the Pegasus Program are being provided significant new law enforcement information sharing capabilities. This initiative provides law enforcement officers with better information to solve crimes and make communities safer.

Jaguar Pounces on Child Predators

Consumers of child pornography break the law when they download photos and videos from file-sharing networks. But police are more concerned with the porn producers uploading the files. Every new posting means a child is in harm's way. To accelerate the acquisition of information needed to arrest child predators, law enforcement officers have teamed with data analytics experts at Oak Ridge National Laboratory for a project that will use Jaguar, one of the world's fastest supercomputers, to...

January 2012: Mt. Ephraim Police Crash leaves 1 trapped, 3 hurt

On January 28, 2012 at 10:30 A.M, a M.V.A Rescue box was transmitted on the Black Horse Pike in front of the Wawa in Mt. Ephraim,NJ. Command arrived and reported a 2 vehicle accident involving a Police Unit. He reported the Police unit to be off the roadway and smoking from the hood, and an SUV with the driver occupant trapped.

Johnson County Command-1

In January of 1993, a Mobile Communications Unit designated "1070" was placed in service, available to respond to any major fire or EMS incident to assist the command staff. By 2003, with county command staff recognizing the value of on-scene communications support teams and realizing the limitations of the existing Communications unit 1070, started the process of acquiring a new, larger mobile communications vehicle.

Johnson County, Kansas Installs Treadmill Desks for 9-1-1 dispatchers

via Fox4kc.com - The Johnson County Communication Center in Olathe, Kan., has added four treadmill desks for 9-1-1 dispatchers, so dispatchers dealing with 9-1-1 calls can relieve some of that stress.

Joint Zetron-GeoConex Effort Produces "Most Advanced and Complete NG9-1-1 Solution Available"

Zetron, a leading provider of mission-critical communications solutions worldwide, has signed an agreement with GeoConex of Knoxville, Tennessee, that allows Zetron to label and distribute GeoConex's newly created Next-Generation 9-1-1(NG9-1-1) CAD suite and distribute this version through Zetron resellers and direct sales channels.

Jonathan Huberman Appointed as Tiburon Interim CEO

Tiburon, Inc., a leading provider of integrated public safety solutions and an affiliate of The Gores Group, has announced the appointment of Jonathan Huberman as interim President and Chief Executive Officer. Mr. Huberman currently serves as Tiburon's Board of Directors Chairman and is Managing Director at the Gores Group -- Tiburon's primary investor. Huberman replaces Michael Bealmear who has served as Tiburon's President and CEO since 2011.

Jonesboro Is Fired Up About FSA I/O Fire Dispatch System

The City of Jonesboro, a thriving municipality of 70,000, home to Arkansas State University and major companies like NicePak and Nestle, was outgrowing its emergency dispatch capabilities as times and technologies changed. As Jeff Presley, E9-1-1 Director for the City and Craighead County describes, "We were using an analog paging system that was antiquated, trying to patch into the States new digital 700/800MHz radio system. We needed to find something reliable, a secure pathway between our...

July 4th Emergency Comms Enhanced by SpectraRep's IncidentOne

SpectraRep LLC, an advanced solutions provider for emergency communications, announced that its IncidentOne technology was used to support video and file sharing among multiple agencies during the July 4th festivities in northern Virginia and on the National Mall. IncidentOne, a state-of-the-art, wireless emergency communications solution, delivered operational and crisis incident data to mobile emergency management command centers and police cruisers positioned around northern Virginia and...

K9 Turn Over

This K9 unit from the Greenville County (SC) Sheriff's Department lies on its roof after flipping over after a collision with another car last November 11th. The deputy and his canine partner were responding to fill with another unit when he struck a car pulling out of a driveway. Both the deputy and the dog escaped the car without injury; the driver of the other car was treated at a local hospital and released. The crash is being investigated by the Sheriff's Dept. and the South Carolina...

K9's Get A Lift in Coast Guard Shipboard Training

The hoist up the WW2 Liberty Ship Jeremiah OBrien is part of the dogs' ongoing training program designed to expose them to all of the fields they could be potentially called to serve in. They are both bomb-sniffing dogs, and typically search for explosive material on ferries and in warehouses and port facilities. Their training, however, sometimes requires them to be transported to assets that they are not naturally comfortable with, such as airplanes or moving boats.

Kansas Highway Patrol Adds digiTICKET eCitation Software to Software Suite

Saltus Technologies, a leading provider of eCitation systems for law enforcement, has announced today that digiTICKET will soon be available to all Kansas public safety agencies as part of the new KLER Justice Solution, created and sponsored by the Kansas Highway Patrol (KHP). According to Mark Thurman, KHP Information Technology Officer, this new solution will be fully integrated with the Kansas Law Enforcement Reporting (KLER) system and brings together four state-of-the-art software packages

Keep Responders Safe with Chameleon Chemical Suicide Detection Kit

Morphix Technologies, an innovator in the science of colorimetric detection devices for dangerous chemical gases, is on the forefront of preventing accidental exposure to first responders from these toxic chemicals. The Chameleon Chemical Suicide Detection Kit offers police, EMS and first responders a field-configurable, low-cost, easy-to-use, hands-free solution when encountering a chemical suicide.

Kenwood Introduces New Ultra Compact Design for NEXEDGE Portables

Further extending the usefulness of the NEXEDGE brand, Kenwood has released a new 5 Watt UHF/VHF portable, the NX-220/320, that is a full ten percent smaller than prior models, retaining the ultra rugged features including compliance with MilStd 810 and IP54/55 protocols while offering the flexibility of a non-display model for those users who do not need to display talk groups or channels.

Keystone (PA) NENA Conference

Keystone annual conference Keystone, PA

King County (WA) Partners With Geocomm For 9-1-1 Dispatch Center Consolidation Feasibility Study

The King County Enhanced 9-1-1 (E9-1-1) Program Office and the Public Safety Answering Point (PSAP) Consolidation Steering Committee, which is comprised of local PSAP, police, fire, and emergency medical services representatives, have selected GeoComm Public Safety Consulting Services to provide a PSAP/9-1-1 dispatch center consolidation assessment of the King County E9-1-1 system

King County launches regional Smart911 service

In an emergency, seconds count. Making sure 9-1-1 call-takers and emergency responders have all the information they need can mean the difference between life and death. To assist in this critical task, King County is launching "Smart911," a supplemental data service that allows residents to create a personal safety profile in a secure database. That information can then be used to assist 9-1-1 call-takers and responders in the field.

KnoWhat2Do: Saving Lives in North Central Texas

The Dallas Fort Worth Metroplex and extended region is home to upwards up 8 million people. The 16-county region that comprises North Central Texas is both a thriving business and agriculture hub. 9-1-1 dispatchers are as likely to coordinate response to a police chase on a busy, multi-lane freeway as they are to a call about cattle blocking a two-lane road.

Knox County Emergency Communications District Selects Intergraph Software for Multi-Agency Dispatch

Knox County Emergency Communications District (KCECD) in Knoxville, Tennessee, has selected Intergraph to provide its computer-aided dispatch (I/CAD) and Mobile for Public Safety (MPS) software, as well as next-generation 9-1-1 technology partnering with Intrado, to consolidate and improve its multi-agency dispatch.

KPS Publishes Textbook Specifically Designed for Florida Telecommunicators

On the heels of the curriculum framework created by the Florida Department of Health, Orlando based KPS has published a textbook designed to meet Florida standards and objectives. Written specifically to meet the objectives of the State, this textbook contains almost 400 pages of text, color and black & white photographs, tables and charts.

Kussmaul Battery Saver Keeps Your MDT or In-Vehicle Laptop Operable

The new Battery Saver Low Ripple HO, Model 091-195-12, introduced by Kussmaul Electronics, is a 20 amp, Low Ripple power supply with a load transfer relay. The relay automatically switches the load from the battery to the power supply when the A.C. line is applied. This unit is ideal for powering a mobile computer or MDT. It provides a low ripple regulated output and an anti-glitch feature which protects from losing power and causing a computer or sensitive electronics to reboot.

KY APCO Conference

L.R. Kimball Promotes Jeremy L. Smith to Senior Consultant for NG9-1-1 Networks and Security

L.R. Kimball, one of the nation's leading providers of architecture, engineering and communications technology services, is pleased to announce that Jeremy L. Smith has been promoted to Senior Consultant for Next Generation 9-1-1 (NG9-1-1) Networks and Security. Mr. Smith joined L.R. Kimball in 2009 as a Senior Cyber Security Consultant in charge of the company's cyber security offerings. He will continue to be based in San Diego, California.

LA APCO/NENA Conference

LA County selects Raytheon to upgrade public safety dispatch consoles for Sheriff, Fire Departments

Raytheon Company RTN has been chosen by Los Angeles County to replace legacy emergency dispatch consoles with new ones that can easily be expanded for emerging public safety technologies such as Long Term Evolution, a high-speed, wireless broadband data network.

LA County Sheriff Selects Panasonic Toughbook Mobile Computers For Countywide Patrol Vehicle Deployment

Panasonic Solutions Company, a provider of rugged mobile technology solutions for the Public Sector, has announced that the Los Angeles County Sheriff's Department (LASD), the largest Sheriff's department in the United States, has selected its Toughbook 31 and Toughbook CF-19 fully-rugged mobile computers for countywide vehicle deployment, as part of the LASD Mobile Digital Computer (MDC) project

La Mesa Police (CA) selects New World Systems' public safety solutions

The City of La Mesa (CA) Police Department is upgrading their public safety software and technology to enhance emergency response. The Police Department has selected New World Systems' integrated suite of Aegis Public Safety applications to replace an older hosted system that is no longer meeting the City's needs.

LA-RICS Selects Motorola Solutions to Develop Public Safety Broadband Network for the Los Angeles Region

The Los Angeles Regional Interoperable Communication System Authority (LA-RICS) has selected Motorola Solutions, Inc. to develop a wireless Public Safety Broadband Network (PSBN) based on 4G LTE to provide mission-critical data communications for the regions more than 34,000 law enforcement, fire service and health service professionals and more than 80 public safety agencies.

Laird White Paper: Dedicated Short Range Communications antenna integration into existing automotive quad-band antennas

A technical paper, titled "Integrating V2V Functionality at 5.9 GHz Into an Existing Quad-Band Antenna for Automotive Applications," addresses how V2V (DSRC) functionality could be added to modern automotive wireless systems without affecting other wireless services that exist in that same vehicle.

Lake County Weathers "Snowmageddon"

On February 2, 2011, Lake County Emergency Management had to mobilize for the third-largest snowstorm to ever hit the area. Although the county's public safety agencies were prepared for the event, many of its residents were not. As the storm quickly escalated, calls came pouring in to assist stranded motorists and residents in need of medical attention. Coordination between first responders from several municipalities - some on snowmobiles, snowplows and front loaders - over a large area...

Lancaster, S.C. PD will implement New World Systems' modern public safety software

The Lancaster, S.C. Police Department has selected New World Systems integrated suite of Aegis Public Safety software applications to modernize emergency response. The new software will help reduce emergency response times and allow the City to easily share critical public safety information with the Lancaster County Sheriff's Office.

LAPD Selects Spacenet To Keep Officers Connected Throughout The City

Spacenet Inc., a wholly owned subsidiary of Gilat Satellite Networks Ltd. and a leading provider of broadband network solutions, announced that its Emergency Communications Services (ECS) and associated high performance equipment are being used to support the Los Angeles Police Department (LAPD).

LARIAT investigative intervention aids in conviction

The Pierce County (WA) Prosecutor's Office convicted two Spanaway men arrested for weapons and drug charges after an extensive investigation. The joint investigation by the Pierce County Sheriff's Departments Special Investigations Unit (SIU) and the Bureau of Alcohol, Tobacco, Firearms and Explosives, was aided by the Law Enforcement Support Agencys new real-time crime center, LARIAT (LESA Accelerated Response Using Integrated Analysis and Technology).

Las Vegas Fire & Rescue's Mobile Command & Communications Unit

After working on plans for the new Mobile Command Center for nearly a year, work began in October 2003. The unit was delivered to the department in May after being exhibited by Pierce at the FDIC East in Indianapolis. The interior of the Mobile Command Unit (MCU) is divided into three areas: public information, communications, and command & control.

LASD Announces Innovative Eyewitness Video Platform to Revolutionize Responses to Terrorism, Large Scale Criminal Events & Disasters

SENDUS and the Los Angeles Sheriffs Dept (LASD) have announced LEEDIR, a new technology platform that will change the way law enforcement agencies respond to large scale criminal events and terrorists events. This new technology would have been ideal during the kind of active-shooting event that happened at LAX on Nov 1st, to understand how the shooting happened through eyewitness videos and to expedite collaborative analysis of the situation.

Last WTC Search Dog Has Died

We have received word that the last surviving 9/11 Search & Rescue Dog has died. Porkchop was only one year old when he heroically aided the search at Ground Zero. After the World Trade Center attacks, 13 Search Dog Foundation teams were deployed by the Federal Emergency Management Agency to help search for survivors. Over the intervening dozen years, the dogs have passed away from old age. Porkchop was the last.

Latest Technology Installs & Upgrades from Tiburon

Tiburon, Inc., a portfolio company of The Gores Group and a leading provider of public safety software solutions, has announced several significant client go-lives and upgrades representing continued implementation success in 2014.

Law Enforcement Agencies Can Now Access LexisNexis eCrash Through InterAct RMS

eCrash Simplifies Accident Reporting at No Charge to Law Enforcement Agencies. LexisNexis Risk Solutions has reached an agreement to integrate eCrash, an electronic crash report management system, with InterAct RMS. The combined solution is available now to all InterAct law enforcement customers.

Law Enforcement Agencies Can Now Access LexisNexis' eCrash through CODY RMS

LexisNexis Risk Solutions has announced an agreement to integrate eCrash, an electronic crash report management system, with CODY Systems' Records Anywhere Record Management System (RMS). With this announcement, CODY customers nationwide are now able to take advantage of this integrated solution.

Law Enforcement Barcode Equipment & Inventory Manager Software

Law Enforcement Barcode Equipment & Inventory Manager Software. Dynamic Systems, Inc., a Redmond, Washington software developer specializing in data collection applications has announced a low cost equipment and inventory manager for law enforcement agencies based on bar code technology.

Law Enforcement Cross Country Holiday Greetings Video

Happy Holidays from more than 33 agencies across the United States. Local police and sheriff departments filmed holiday greetings and sent them to the Arlington Texas Police Department, which posted them on youtube.

Law Enforcement Officer Fatalities Reach 52-year Low in First Six Months of 2012

According to preliminary data compiled by the National Law Enforcement Officers Memorial Fund, 53 law enforcement officers were killed in the line of duty during the first half of 2012. This is a 44% decrease from the 94 fatalities that occurred in 2011 during the same time period.

LAwS Communications to Lead First Global Police Tweet-A-Thon

On March 22, starting at 8 a.m., law enforcement agencies around the world will connect via Twitter to participate in a 24-hour Tweet-a-thon to bring attention to the use of social media by law enforcement. Agencies will tweet using the same hashtag, #poltwt, to create awareness about police work and issues police face as well as to promote the use of social media in policing.

LDV Offers Immediate Delivery on Stock Series Mobile Command Centers

LDV has led the special service vehicle market in sales, service and innovation for over 35 years. We’re pleased to share the result with you and introduce the LDV S-Series. A wide variety of mobile command centers and trailers in a number of configurations are ready for immediate delivery.

LDV S-Series Mobile Command Center

The LDV S-Series Cab Chassis mobile command center is a strategically designed heavy duty command with one slide-out. Plenty of technology loaded in this unit with a forward conference room with seating for six and folding bench seat for another three. Two corner workstations in the front and four workstations in the rear, weatherproof exterior workstation and full galley and lavatory complete this unit.

LDV Supplies large mission support vehicles to Illinois Terrorism Task Force

LDV, leading manufacturer of specialty vehicles for law enforcement, emergency response and homeland security professionals, was tasked by Mutual Aid Box Alarm Systems with building multiple large mission support vehicles using an International cab and chassis for the Illinois Terrorism Task Force.

LDV's S-Series: 6 Models Ready for Immediate Delivery

LDV has led the special service vehicle market in sales, service and innovation for over 35 years. The company has taken years of technological advancements, lessons learned and customer feedback from the drawing board to production - and is pleased to share the result with you and introduce the LDV S-Series. Six models in this series are being offered, from rapid response van configurations on a GMC commercial body, to large-sized command unit designs built on Freightliner chassis.

Leadership and Conflict Resolution in the PSAP

Joy to the world, peace on earth etc etc. Yet what about the ongoing Criticizing, Condemning, Complaining? Natural human behavior - to a point. But when the 3 Cs become epidemic in your Comm Center it's time to take some leadership action.

Leading Public Safety Associations Announce Open Nominations for 9-1-1 Honor Awards

The E9-1-1 Institute, National Emergency Number Association (NENA), Association of Public-Safety Communications-Officials International (APCO), National Association of State 9-1-1 Administrators (NASNA), and 9-1-1 Industry Alliance (9IA) have announced the opening of nominations for the 2011 9-1-1 Honor Awards. The organizations, representing 25,000 emergency communications professionals nationwide, bestow the awards each year to honor heroes and leaders in 9-1-1. The 2011 awards ceremony...

Leading Public Safety Coalition Celebrates National 9-1-1 Education Month

"Today the National 9-1-1 Education Coalition announces a new resource for everyone across the nation," stated Gregory Rohde, Executive Director of the E9-1-1 Institute. "We encourage you to visit www.know 911.org for ideas on what you can do for National 9-1-1 Education Month."

LEAPS TV offers Immigration Law Enforcement Program for PD training

Creative agencies share some alternative strategies for immigration law enforcement in this LEAPS.TV program. A no cost, 57-minute web program, Immigration Law Enforcement: Beyond 287(g) and Secure Communities is now available on LEAPS.TV.

LEAPS-TV: New Law Enforcement/SWAT Training video: Barricaded Gunman Call Out

A no cost web program features a SWAT/Quick Response Team call-out for a barricaded gunman. The program covers snipers, negotiators, command post set-up, tactical communications, mapping, and video/photography. This program will be available at no charge for the next two weeks

LEAPS-TV: Suspicious Activity Reporting Line Officer Training

New from the Law Enforcement And Public Safety Network, the Suspicious Activity Reporting system is a tool in the fight against terrorism for all local, county, tribal, state, Federal and military law enforcement officers. A tuition-free, 19 minute, DOJ/BJA-sponsored program is available online now. At the end of the no cost program a test and certificate for 1/3 CEU are available...

LEAPS.TV offers video showcasing Nashville ECC's Smart911 system

Nashville Emergency Communications Center enhances the call taking process with citizen medical, personal and operational data while reducing call times. Learn how the Nashville ECC does it with their Smart911 program. A tuition-free, 45 minute program is available online now.

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Let's Do An Exercise! Ok How Do We Include Communications?

Public safety agencies are very efficient with routinely conducting exercises that test various response components. However, compressed response timelines or the ability to talk face-to-face make it difficult or impossible to fully utilize the types of radio communication that would be experienced in a real world response. In Georgia we recognized the need to think outside the box and identified the need to evaluate the communications component the same way we evaluate the exercises...

LexisNexis Acquires PoliceReports.US, Provides Law Enforcement Improved Crash Data Analytics Capabilities

LexisNexis Risk Solutions has announced the acquisition of PoliceReports.US, an online distributor of vehicle accident reports currently in use by 29 states. The acquisition will complement the LexisNexis eCrash solution with enhanced crash report data, analytics and distribution capabilities. This acquisition follows closely to the company’s purchase of iyeTek in May, strengthening the capabilities of the LexisNexis eCrash solution and expanding its market presence.

LexisNexis Acquisition Enhances Law Enforcement's Ability to Streamline Crash Reporting, Reduce Accidents

LexisNexis Risk Solutions has acquired iyeTek, an innovative software development company that creates mobile and handheld software solutions...Together, the companies can help law enforcement agencies fully automate their accident reporting process from beginning to end, resulting in cost savings, more effective information sharing and enhanced investigative capabilities.

LexisNexis eCrash Taking Part in NYC BigApps Challenge

LexisNexis Risk Solutions has announced that it is submitting its LexisNexis eCrash automated accident reporting and traffic analytics solution in the NYC BigApps 2014 development competition. LexisNexis eCrash provides the kind of marked improvements and overall value contribution to New York City residents that BigApps looks for when evaluating a participant's project.

LexisNexis Expands Electronic Vehicle Accident Reporting System Support in Illinois

LexisNexis Risk Solutions has implemented an electronic crash reporting system that will drive internal efficiencies and improve citizen services for the Woodstock Police Department in Illinois. The new system deployment enables the department to fully automate its accident reporting process from beginning to end, resulting in time and cost savings, significant reduction in risk of errors, more effective information sharing and delivery to citizens, as well as the ability to reallocate...

LexisNexis Launches New Social Media Investigative Solution for Law Enforcement

LexisNexis Risk Solutions has expanded its capabilities to assist law enforcement officials with investigations and critical incidents such as gang violence, drug dealing, crimes against children and human trafficking through the use of social media. Social Media Monitor, a new capability in the LexisNexis Accurint for Law Enforcement platform that is powered by the technology of DigitalStakeout, allows agencies to discover risks and threats by leveraging social media to provide actionable...

Life After 9/11

While the general public beheld the unfolding events at the Pentagon and World Trade Center as tragic, those of us in public safety saw an even more disturbing picture. Most, if not all, of us immediately recognized the magnitude of these losses from our particularly parochial viewpoint... So, what have we learned from all of this? How are we as a nation and as a profession different now? How do we view life after 9/11?

Lifeline Releases Real Time Enterprise Asset Management System v 7.5

The Lifeline Real Time System is the first and only software solution to date with the ability to integrate a modular, scalable and fully integrated Single Asset Management System for Federal, State and Local Government Agencies who desire 100% accountability.

Lifesaving CPR Mobile Phone App Launched in San Jose

A free CPR "citizen responder" mobile phone application will help save lives through a new partnership between the San Jose Fire Department and El Camino Hospital in California. The PulsePoint app enables members of the public to provide life-saving assistance to victims of sudden cardiac arrest, which causes nearly 1,000 deaths a day in the United States

Links to other Mobile Command Center rallies and exercises

Links to other Mobile Command Center rallies and exercises

Littleton Police First in Colorado to Offer Hyper Local Citizen Alerts

The Littleton Police Department (LPD) is the first law enforcement agency in Colorado to deploy ping4alerts!, an app that instantly notifies subscribers of dangers and emergencies in Littleton. Citizens can download the free app on their Apple or Android smartphones to be alerted to natural disasters, dangerous weather, missing persons, traffic situations, and local crimes in progress.

Live Roll Out of ANGEN Begins

The Alabama Next Generation Emergency Network (ANGEN) has begun its live roll out. The first calls were completed at the Etowah County public safety answering point (PSAP) on September 30th, with the Dothan County PSAP following on October 2nd. ANGEN's new 9-1-1 call routing solution is designed to streamline the network, reduce costs and improve redundancy when compared to legacy 9-1-1 systems.

Local 9-1-1 Professionals Meet with Federal Policy Makers to Shape the Future of 9-1-1

Nearly 200 9-1-1 leaders from across the nation are gathering in Washington, DC, this week to discuss emergency communications issues with top policy makers. The annual event, known as 9-1-1 Goes to Washington, brings members of NENA, The 9-1-1 Association, to the nation's capital to educate lawmakers about the various challenges faced by local 9-1-1 call centers, which answer more than 600,000 emergency calls per day.

Location Logistics: Where Are You and How Did You Get There?

Before you begin reading this story, ask yourself these simple questions and see if you can answer them quickly, with minimum hesitation. From where you are right now, which way is North, South, East, West?... In my opinion, all schoolchildren should be taught geographical directions at an early age, much like language skills are taught at early ages. Geographical awareness can be a lifesaver!

Locution Systems & City of Roanoke (VA) Complete Deployment of Fire Station Alerting & Automated Dispatching System

Locution Systems' CADVoice fire station alerting and automated dispatching system will be running in Roanoke's 16 fire stations, as well as over the radio system. The City of Roanoke also implemented specific fire station alerting technologies in the fire stations to speed up response times, including unit status indicator devices and LED reader boards which are programmed to display unit status and dispatch information as 9-1-1 calls come through specific stations.

Locution Systems to Provide Automated Dispatching & Alerting to Loveland-Symmes FD, Ohio

Locution Systems, Inc., a provider of the CADVoice fire station alerting and automated dispatching system for fire and EMS departments, has been commissioned to provide its CADVoice automated dispatching and fire station alerting system to the Loveland-Symmes Fire Department. Serving the City of Loveland and Symmes Township in southwest Ohio, the Loveland-Symmes Fire Department will implement the push-to-talk radio version of CADVoice automated dispatching & fire station alerting.

Locution Systems to Provide Fire Station Alerting System to Rickenbacker Air National Guard Base

Locution Systems, Inc., the provider of the Locution Systems Fire Station Alerting (FSA) System for fire and EMS departments, has been commissioned to provide its FSA system to the Rickenbacker Air National Guard (ANG) Base. The Rickenbacker ANG Base will implement Locution Systems' FSA System with enhanced Aircraft Rescue Fire Fighting (ARFF) capabilities. This ARFF-enhanced version allows both dispatches and "crash phone" audio from Rickenbackers control tower to be distributed with the...

Lone Worker/Man-Down Modules from Midian

Midian introduces the TS-120 and VAE-1 Lone Worker/Man-Down modules. Both units can send ANI and Emergency ANI in Motorola's MDC-1200, Kenwood's FleetSync, Harris' G-Star, DTMF and 5-Tone. The units also support the Lone Worker feature which requires user interaction with the radio otherwise it sends the Emergency ANI. Some versions of the TS-120 and VAE-1 also have an accelerometer for Man-Down applications

Lowell PD Uses Columbitech Mobile VPN to Keep Wireless Data Safe in Compliance With CJIS

Columbitech Inc., a leading mobile VPN security provider, has announced that the police department of Lowell, Massachusetts uses the Columbitech Mobile VPN to access criminal data in compliance with the Federal Bureau of Investigation Criminal Justice Information Services policy.

Loyola University Blankets Medical Campus In RealView's All-Digital First Responder Technology

Illinois' Loyola University is expanding its use of the RealView, LLC's CommandScope Pre-Plan technology to cover the 61-acre medical campus in nearby Maywood. This expansion underscores the schools commitment creating a safe environment by providing critical campus and building information to first responders in case of an emergency.

LTE & Public Safety - A How To Guide FirstNet Edition

The U.S. Congress and the Obama Administration took action in early 2012 to ensure improved interoperability for future public safety communications. A new law adopted in February 2012 includes changes to public safety broadband communications policy that will drive public safety needs for the next decade and beyond. Public Safety LTE a How-to Guide - FirstNet Edition, produced by Alcatel-Lucent, takes a look at new capabilities for public safety, what LTE is, what it does and how state and...

LTE and LMR Combine To Create Next Generation Public Safety Communications

Major shifts over the past decades have taken public safety agencies and departments from conventional to trunked, and then from analog to digital. In each of these transitions, public safety agencies and departments eventually replaced one technology with the other. New "Next Generation" system models will likely be a hybrid system that incorporates the best that LTE, LMR and broadband technology together have to offer in one shared network.

LTE Broadband & Mission-Critical Devices Help First Responders Turn Information into Intelligence

With an 84-year history of providing advanced mission-critical communications, Motorola has paved the way in the development of Public Safety Long Term Evolution (LTE) innovations by demonstrating the first public safety application over a live 700 MHz LTE connection in 2008. Since then, Motorola Solutions, Inc. continues to push the boundaries in LTE devices, applications and services...

LuciadLightspeed Brings Situational Awareness Into A New Era

LuciadLightspeed provides software components and functionalities that enable data fusion, visualization and analysis of geospatial information. LuciadLightspeed enables the development of Sustainable Applications; Applications that are easier, and thus lower cost, to maintain, and applications that can be evolved in a cost effective manner.

Lumpkin County Georgia Sheriff's Office Expands Software Installation

The Lumpkin County Sheriff's Office E9-1-1 Communications Center has been using the ledsSuite computer-aided dispatch, mapping, and mobile products, from Zuercher Technologies, LLC, for less than a year. With the many successes they have recognized using these products, they have decided to expand the software installation to include several more ledsSuite products.

Macomb County, Mich. selects New World Systems' software for public safety consolidation

A new public safety software system will be the key component to a cost-saving public safety consolidation project for Macomb County, Michigan. The Macomb County Sheriffs Office has selected New World Systems to implement Aegis Public Safety software and bring the Sheriff's Office, Clinton Township Police and Sterling Heights Police together on the same system at the new Macomb County Operations Center.

Macon (GA) Awards Harris Contract for Public Safety Communications System

The City of Macon, Georgia has taken the first step to give its first responders an interoperable communication system that will seamlessly connect Macon police and fire departments and the Bibb County sheriff's office. The City has awarded Harris Corporation a $7.68 million contract to deploy a three-site 800 MHz Project 25 (P25) simulcast system designed to deliver highly reliable communications to the city's public safety personnel.

Major Incident Support Roles Are Quick To Adopt Dual-Band Radio Technology

Support personnel - those providing the administrative and communication functions on major incidents - have become the "early adopters" of radio technology that meets the needs of their on-the-line counterpartseven though some of these devices work outside the traditional list of fire line approved radios. However, both support and fire fighter groups have come to realize the added value of dual-band radio technology...

Making The Campus Safer with a Unified Security Approach

As the president of Blackboard Transact, I often speak with safety officials on campuses about how they can improve their approaches to reduce campus safety risks and institution liability, a high priority for universities in light of high-profile security issues on college campuses in recent years. While a unified approach takes commitment, time and resources, the end result could help save lives.

Manager For Communications Division-Texas Fire Department-El Paso, TX

The City of El Paso, Texas Fire Department is seeking a skilled Manager for the Communications Division providing emergency 911 and 311 services. View complete position profile and apply online: http://9-1-1magazine.com/careers/

Managing the Cone of Uncertainty

...I became aware of what the job description should be for everyone in public safety communications: "We manage the cone of uncertainty!" Because, folks, that's what we do. Every call taker and telecommunicator never knows what the next call will be. More than likely it will be something relatively minor. And then again, it can be the lead story on the six o,clock news or CNN. Either way, they must be ready.

Manchester PD Deploys Ping4 Smartphone App to Keep Citizens Safe

Manteca Cops Being Harassed by Shooting victim's family

The brother of a man fatally shot by Manteca (CA) Police is reporting harassing members of the department including an officer and his 8-year-old son while they were out on a family outing to Great America in Santa Clara. Manteca Police officers hope a Superior Court temporary restraining order (TRO) will stop the alleged ongoing harassment of two patrolmen by Gabriel M. Duenez, brother of Ernest Duenez, Jr., a parolee killed in an officer-involved shooting last June.

Map Reading: Where Were Google Maps Back Then?

Maricopa Region 9-1-1 (AZ) Chooses Intrado to Upgrade PSAPs

Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, has announced the upgrade of call-handling equipment for 41 emergency call taking positions in four separate public safety answering points for Maricopa Region 9-1-1 in Arizona.

Marion County, Mississippi Turns to InterAct Public Safety Systems for State-of-the-Art Public Safety Response

InterAct's Computer Aided Dispatch, Geographic Information System and Law Records Management Solution Improve Officer, Firefighter, and Public Safety

Marlboro Township (NJ) PD Implements LexisNexis Solution to Streamline Vehicle Accident Reporting Process

LexisNexis Risk Solutions announces that the Marlboro Township (NJ) Police Department has implemented an electronic crash reporting system that will drive internal efficiencies and improve citizen services. The new system enables the PD to fully automate its accident reporting process from beginning to end, resulting in time/cost savings, significant reduction in errors, more effective information sharing and the ability to re-allocate resources to offer an increased public safety presence.

Marshall County Sheriff, Marshall County EMS, and Lewisburg PD Adopt PowerPhone's Total Response CACH Solution

Marshall County 9-1-1, Tennessee, has deployed the PowerPhone Total Response CACH (Computer Aided Call Handling) solution because their commitment to their community is critical. This was an enormous effort by the three agencies who dedicated investing time and resources in making improvements so the Total Response solution would be significant to the call takers, on scene responders, and citizens of the community.

Maryland EMA Turns to Earth Networks for Public Safety and Planning Support

Earth Networks, the owner of and operator of the largest weather, lightning and climate observation networks, announces it is continuing to support the Maryland Emergency Management Agency (MEMA), the agency that is responsible for coordinating the response to any major emergency or disaster, through a new five-year contract with the State of Maryland.

Massachusetts EMA Unveils Renovated State EOC & Introduces First-In-The-Nation Emergency Alerting App

On Oct 5th, Massachusetts Governor Deval Patrick held his weekly cabinet meeting at the Massachusetts Emergency Management Agency (MEMA) Headquarters in Framingham, where he joined Lieutenant Governor Timothy Murray and members of his cabinet to tour the newly renovated State Emergency Operations Center and received a demonstration of Ping4alerts!, a new public alerting technology for smartphone users.

Massive Public Safety Layoff in Camden City NJ

On Tuesday January 18, 2011 it was the end of a career for over 200 Police and Firefighters in Camden City, NJ. The nation's second-most dangerous city laid off 163 Police Officers, nearly 44% of its workforce, and 67 Firefighters, 1/3 of its workforce after voting unanimously by City Council in an attempt to close a $26.5 million budget gap.

Matrox & Trenton to Provide Integrated Hardware Systems for EOC Video Walls

Matrox Avio Series: Dual-DVI Fiber Optic KVM Extender Solution for Graphics Systems

Matrox Graphics Inc. has unveiled its Matrox Avio Series, a new line of fiber optic KVM extenders for graphics intensive design and visualization applications within the government, military, and other markets. The KVM extender transmitter/receiver pair enables users to secure the host computer in a call or operations center's climate-controlled machine room by capturing the system's I/O functionality and extending it up to 1000 meters over a single fiber optic cable.

Matrox Simplifies Management of Emergency Management & EOC Video Walls

Matrox Graphics Inc. has announced Matrox MuraControl for Windows video wall management software to configure, operate, and otherwise take full advantage of video walls powered by Matrox Mura MPX Series output/input boards.

Med Sled Partners with Parkway School District to Provide Emergency Evacuation Sleds

Parkway School District, the third largest district in St. Louis County, has taken steps to ensure the safety of its students, staff and visitors. The district purchased nearly 100 standard size Med Sled emergency evacuation sleds to begin to prepare all schools and administrative buildings in case of an emergency. Parkway is one of the first districts in the Midwest addressing a call to action from FEMA and its Ready initiative. The Med Sled is a cost-effective emergency evacuation sled...

Media Kit

Melbourne (FL) Police Department Expo

Memex Solutions Team At SAS And FBI Connect The Dots for Information Sharing

The Memex Solutions Team at SAS has integrated its Patriarch Intelligence Management Platform with the FBIs eGuardian system for automating the distribution of tips and leads, or Suspicious Activity Reports (SARs), related to counterterrorism

Memoirs From Heaven Service Launched For Public Safety, Military

Memoirs from Heaven was conceived to address the large and growing need for posthumous communication services, with a focus toward public safety and the US military. The Company's goal is to create the first and only web-based bereavement letter, pre-conceived and highly customized in the principals first person words...

Mercer County (NJ) Selects Cassidian Communications for Digital P25 LMR System

Cassidian Communications, an EADS North America company, has announced that it has finalized an agreement with Mercer County, N.J., to provide a digital, trunked P25 Land Mobile Radio (LMR) system for public safety communications. Selected to replace the countys existing mission critical radio system, the simulcast CORP25 solution includes hardware, software, system engineering, installation, optimization and onsite maintenance.

Mexican Police use NAVTEQ Maps to Find Stolen Vehicles in Real Time

Nokia's Location & Commerce unit's Enterprise reseller, WebMaps, is providing NAVTEQ Maps for a new real-time vehicle tracking system in Mexico. With this advanced technology solution, the NAVTEQ Map is used to provide geographical coordinates and enable satellite positioning of vehicles reported as stolen.

MI NENA Annual Conference

NENA annual conference

Miami-Dade Migrates To Digital Radio

Miami-Dade County Information Technology Department has successfully transitioned more than 10,000 General Government radio communications users from an 18-year-old analog radio platform to the largest and most advanced digital radio system manufactured by Harris Corporation. This is one of the largest Internet Protocol based digital radio systems ever deployed in the Western Hemisphere in terms of user density and traffic

Microwave Management

Let me begin this month's column by apologizing to those of you who began reading this under the false assumption that it was a primer on managing extremely high-frequency radios. It is not.

Middleton (WI) Police to Provide Texting Service for Non-Emergency Calls

Thanks to a partnership with text carrier Zipwhip, people in Middleton, Wisconsin have a new but familiar way to contact police for non-emergency services or to simply ask a question. They can now call or text the department at the same number they've been accustomed to using for years. The text service also fills a critical need by enabling better access to non-emergency services for citizens who are speech or hearing impaired.

Middletown Township Comm Van Supports EMS Response

As the EMS community in Monmouth County (NJ) prepared to receive the casualties evacuating from New York City in the wake of the World Trade Center attack, the Field Comm unit from Middletown was requested to support the operation. As Field Comm Captain, I would deploy the unit, a 35-foot truck, built by Lynch Diversified Vehicles and purchased several years ago as a joint effort of the police and fire departments, and the city Office of Emergency Management. I

Midian's New GPS Speaker Microphone

Midian Electronics has released the TS-130-SM1G GPS speaker microphone. The GPS speaker mic works with Midian's CAD-800 dispatch controller and a Google Earth interface for displaying unit ID and location information. The TS-130-SM1G encodes a group ID, unit ID and GPS location, as well as an Emergency ANI for Man-Down and Lone Worker applications.

Milledgeville PD Takes the Lead in Georgia Adopting gtechna's eCitations and License Plate Recognition Solution

gtechna, an end-to-end eCitations integrator provided the Milledgeville (GA) Police Department with the first of its kind, pay per ticket electronic citations solution bundled with license plate recognition technology (LPR). A smaller city of 17,715 inhabitants, Milledgeville citizens enjoy safe and secure roads due to the Milledgeville Police Departments continual commitment to quality police service.

Milwaukee County Sheriff's Office Now Dispatches with ProPhoenix Public Safety Software

The Milwaukee County Sheriff's Office successfully went live with ProPhoenix Computer Aided Dispatch (CAD) Software. The Milwaukee County Sheriffs Office first began using Phoenix Records Management System (RMS) in 2006. Now, this complete integration between CAD and RMS gives real-time data transmission from call initiation to call completion.

Mini ICE Exercise Takes Hefty Approach to Integrate Courses, Cohorts

In March 2012, the CDP, located in Anniston, Ala., conducted its first Integrated Capstone Event (ICE). The ICE is a unique training approach that allows the CDP to combine multiple courses in a single end-of-course exercise. ICE events may include students from ten different disciplines - ranging from law enforcement to healthcare - to interact, communicate, and respond to a full-impact mass casualty incident.

Minneapolis 9-1-1 & Hennepin EMS Using FirstWatch Real-Time Situational Awareness

To ensure that police and emergency medical services in Minneapolis and Hennepin County arrive on scene as quickly as possible, the Minneapolis Emergency Communication Center and the Hennepin EMS Emergency Communication Center have deployed a new system that monitors every 9-1-1 call in real-time.

Minor Airport Mishap A Serious Response for Atlanta FD

It may not have been a major disaster - fortunately - but any aircraft response is taken seriously. In the case of a recent Boeing 737 that ran off a taxiway in Atlanta (GA), while no fire or injuries ensued, a large response of airport and city fire units maintained a safety standby and incident command post for more than five hours to ensure a safe mitigation to the incident and removal of the damaged aircraft.

Miracle on the Hudson - The Rescue of Flight 1594: The View from Dispatch

Yesterday marks the third anniversary of the emergency landing of US Airways Flight 1549 into the Hudson River that saved the lives of all 155 people on board the aircraft. The firefighters and officers who worked the night tour of January 14th and the day tour of January 15, 2009 were in for a busy 24 hours. The men and women of the Manhattan Communication Office were in for a busy day tour. However, they didn't realize how busy!

Mission Manager Strengthens Powerful First Responder Tool

Mission Manager, Inc. has announced the re-launch of its cloud-based incident manager tool that has helped first responders save lives and property in over 4,400 missions, including the 2014 San Diego fires and Boston Marathon. Product upgrades include significant improvements in infrastructure, data security and technical support.

MN Fire Chiefs Assoc Conference

MN Fire Chiefs Assoc Conference, Rochester, MN Oct 17-19, 2013 http://www.msfca.org/

Mobile Command Center Stock Unit Available for Immediate Delivery

The leading global supplier of emergency response vehicles for more than 20 years, LDV has designed, engineered, and manufactured 20,000 special service vehicles for customers throughout the worldthousands more than any other company. LDV now announces Mobile Command Vehicle-Stock Unit As Built or with Additional Options

Mobile Communications, Coordination, and Incident Command Training for Indonesian Emergency Responders

The Community Emergency Management Institute Japan (CEMIJ) is based in Japan, with close ties to the California Fire Chiefs Association, Communications Section and 9-1-1 Magazine... The organization has been working with the Indonesian government, local CERT ("TAGANA" in local Bahasa language), and non-governmental organizations (NGOs) in Jakarta to enhance the command and communication capabilities of first-responder and search & rescue resources in that country and promote advanced...

Mobile Computer Terminal offers easy integration into existing systems

RadioMobile has released its MCT8500 mobile computing terminal for vehicles with computing requirements. This processor is compatible with a variety of software systems and applications. It uses an industry standard high performance Intel processing and graphics chip set with a solid state hard drive. The use of commercial off-the-shelf components ensures easy upgrades and repair. Agencies can integrate the MCT8500 into their current mobile computing systems, allowing users to keep displays,...

Mobile Concepts upgrades LDV command vehicles to save departments money

Whether you call it upfitting, remanufacturing, retrofitting, upgrading, customization or re-purposing, Mobile Concepts has options to cost effectively enhance your current motorized vehicle, trailer, shipping container or tractor trailer. Such is the case with a 2005 LDV mobile command the company upgraded. By simply taking advantage of Mobile Concepts' upgrade services, Baltimore County Maryland will extend the life of their command, reduce downtime and significantly cut spending.

Mobile Data Information Management

In a crisis, coordinated communication is critical to establishing command and control, maintaining situational awareness and coordinating response efforts across agencies and jurisdictions. When an emergency of any kind strikes, first responders must have immediate access to real-time, situational information.

Mobile Network Operators Can Offer Strong Services For Public Safety Networks with the Help of OMA Standards

Public safety communication is a significant and vital need all over the world. Communication services for First Responders such as police, fire and emergency services personnel have strict requirements in terms of performance, robustness and reliability. Life is at risk if these communication services fail for any reason... Resilience ensures networks continue providing a service even through outages that could affect the service, for example severe weather can illustrate how networks can...

Mobile Personal Emergency Response Devices: New Technologies Enable Care Specialists to Help Dispatchers and First Responders Deliver Faster, Better Care

Personal emergency response system (PERS) technologies have evolved dramatically from the late 1980s homebound systems that relied on landline phones and only worked in and around the home. Now, leading edge mobile PERS devices enable users to have two-way voice contact with emergency care specialists 24/7 at home and away from home by utilizing cellular coverage. Some mobile PERS devices also leverage GPS for location, while others utilize 9-1-1 U-TDOA technologies.

Mobile Phone Notification Technology Relative to Campus Security & Safety

The basic desire to leverage the technology of the mobile phone for emergency alert systems, in its simplest form seems blatantly obvious, until, upon further exploration, a plethora of complexities arise.

Mobile Responder Extends Intergraph's I/CAD to Smartphones and Tablets

Released last October, Intergraph's Mobile Responder, a new smart phone and tablet application for police, fire and emergency medical personnel, extends Intergraph's industry-leading computer-aided dispatch software, I/CAD, to iPhones, iPads and Android devices, a lower cost option for improving safety and productivity.

MobileTrec Announces SafeKidZone Mobile Child Protection App

Los Angeles-based company, MobileTrec, has launched SafeKidZone, a mobile personal security network based on a mobile phone application that places a "Panic Button" on kids' cell phones which can rapidly connect to 9-1-1.

MONENA - MOAPCO Annual Conference

MONENA-MOAPCO March 17th-20th 2013 at Tan-Tar-A Resort on the beautiful Lake of the Ozarks For more information, and to register please visit: http://www.monena-moapco.org/

MONENA Conference & Trade Show

More Kansas Agencies Deploy Saltus Technologies digiTICKET eCitation System

Saltus Technologies, a leading provider of innovative electronic ticketing systems for public safety, has announced that the police departments of Dodge City, Edwardsville, Merriam and Salina and the Saline County Sheriffs Office have all purchased digiTICKET in the past six months. Since the Kansas Highway Patrol selected digiTICKET in September 2012, five other law enforcement agencies in the state have recognized the significant safety and financial benefits derived from officers spending...

Morgan County 9-1-1 Dispatchers Get New PlantCML Call Processing System

The Morgan County (AL) Emergency Management Communication District (MCEMCD) 9-1-1 upgraded their existing 9-1-1 equipment with the next generation 9-1-1 (NG9-1-1) Sentinel Patriot call processing solution from emergency communications leader PlantCML, an EADS North America company, through Allcomm Wireless.

Motion Computing Gives Public Safety Longer-Lasting, Further Reaching Wireless Signal In Normally "Dark" Response Areas

Motion Computing, a leading global provider of rugged mobile solutions, has announced the availability of new LINCWorks RDA (Rugged Deploy Anywhere) accessories that provide efficient charging and expanded coverage. The new line of accessories includes a solar panel, a rugged telescoping stand, and multi-directional antennas.

Motion Computing Redefines Rugged Tablet Experience w/Sleek & Versatile R12 Platform

Motion Computing has announced the latest offering in their mobile technology portfolio - the Motion R12 Rugged Platform. Designed to empower the worker who moves from the field to the vehicle to the office, the R12 Platform includes a sleek and lightweight FHD 12.5" tablet along with a wide array of thoughtfully designed accessories including the SlateMate data acquisition module, EasyPair technology wireless keyboard and Secure Mobile vehicle dock.

Motion Computing Shares Expert Insights for Deploying a HIPPA-Compliant Wi-Fi Network and Adopting EMR

Motion Computing, a leading global provider of rugged mobile technology has announced a new whitepaper for healthcare organizations adopting electronic medical records (EMR). The Smart Way for Healthcare Organizations To Go Mobile highlights the best practices for selecting mobile devices and building wireless infrastructures that ensure HIPPA-compliance while enabling EMR and increasing productivity.

Motion Computing's Mobile Technology Helps Prepare Paramedics, Nurses for EMS Emergencies

Motion Computing, a mobile technology provider, has announced that McLennan Community College in Waco, TX, is now using Motion tablets to control Gaumard simulation mannequins to help prepare medical field students for a variety of field and in-facility treatment scenarios. Approximately 3100 students a year pass through the simulation training areas, including nursing, paramedic, and surgical students.

Motion Computing's New LINCWorks Portable Wireless Devices Make Instant Network Connectivity a Reality Anywhere

The new Motion Computing LINCWorks RDA (Rugged Deploy Anywhere) wireless solution was designed specifically for otherwise unstable, hostile response environments. With the RDA's self-contained, portable design and standalone battery power, dead zones in disaster areas become active, standalone - yet reliable - wireless networks with both voice and data connectivity capabilities in minutes.

Motorola Introduces MW810 Mobile Workstation R2.0 with LTE connectivity

Motorola has introduced the MW810 Mobile Workstation 2.0, the most advanced fully-rugged fixed-mount computer on the road - now optimized for wireless communications in the harsh environments of mission-critical vehicles. The MW810 provides reliable, secure wireless connectivity and computing power for mission-critical applications.

Motorola Solutions & Intrada Upgrade Burke County, NC with Latest NG9-1-1 Dispatching Technology

Motorola Solutions, Inc. and Intrado announced the future implementation of an Advanced 9-1-1 system in Burke County, N.C. This system includes MCC 7500 Dispatch Console’s and enables a migration path to the NG9-1-1 emergency call taking solution being developed alongside Intrado. It also sets in motion the eventual migration to a full NG9-1-1 system to support text-to-9-1-1 capabilities.

Motorola Solutions and the Motorola Solutions Foundation Contribute $15 Million to the National Law Enforcement Museum

The funding provided by Motorola Solutions will help support the museum, which will tell the story of American law enforcement through interactive exhibits, historical artifacts, research and diverse educational programming. The contribution announced today brings the total to $18 million that Motorola Solutions and the Motorola Solutions Foundation have provided to support the museum's public education effort.

Motorola Solutions and Verizon Wireless Enter Alliance to Bring LTE Advantages to Public Safety Customers Across the United States

Motorola Solutions and Verizon Wireless have announced an alliance to bring all the advantages of an advanced wireless communication solution to public safety customers across the U.S. This first-of-its-kind solution combines a private public safety-controlled broadband network tailored for mission critical operations with the benefits of the most extensive and reliable commercial networks in the country.

Motorola Solutions APX 7000L Portable Combines LTE Data and LMR Voice Connectivity

When the mission requires moving across jurisdictions and boundaries, law enforcement needs a radio that quickly captures data for joining local public safety communications systems and talk groups. The new APX 7000L Multiband Portable Radio by Motorola Solutions operates on Long Term Evolution (4G LTE) wireless broadband and land mobile radio (LMR) networks for high-speed data and mission-critical voice connectivity throughout the nation.

Motorola Solutions Expands Award-Winning APX Project 25 Radio Series

Motorola Solutions, Inc. has announced the newest additions to its award-winning lineup of APX mission-critical two-way radios. The APX 1000 and APX 4000XE portable radios, along with the mobile APX Dual Radio, bring to 13 the number of ASTRO 25 radios in the APX portfolio designed with users in mind.

Motorola Solutions Offers Public Safety Agencies Enhanced Eyes and Ears to Combat Crime

Motorola Solutions Inc. has announced the newest version of the MVX1000 Digital In-Car Video System R1.2 and Real-Time Video Intelligence R1.1 products that demonstrate Motorolas leadership in public safety video technology.

Motorola Solutions to Provide Atlanta PD with Integrated Surveillance System to Fight Crime

Motorola Solutions, Inc. has announced a contract to integrate the City of Atlanta's disparate public and private surveillance camera systems into one common operational environment in the Video Integration Center. Motorola's Global Services organization leads a team including ADT Commercial Security to provide a comprehensive solution for the city.

Motorola Solutions' Public Safety Survey Shows Increasing Interest in Data and Multiple Formats

The way that public safety agencies communicate is changing dramatically. A significant majority - 70 percent - say getting data messages through is equal in importance to voice communications, according to the 2014 Public Safety Industry Study from Motorola Solutions.

Motorola Whitepaper: The D Block Spectrum Act - What does it mean to you?

As one of the final recommendations of the 9/11 commission to increase national security, the D Block Spectrum Act will enable the buildout of an interoperable broadband data network specifically designated for public safety use across the United States. Learn more by downloading the whitepaper, "D Block Spectrum Act and the FirstNet Broadband Network"

Motorola’s Intelligent Data Portal

Today, agencies lack an efficient way to quickly access the right information from multiple databases, and find it challenging to share information when responders are using different devices and networks... Intelligent Data Portal gathers contextual information from existing databases, organizes it, and maps it using layers to show the location of people, resources, events, alerts and developing situations.

Mount Olive (NJ) Emergency Services Practice Emergency Tactics Together

With violence disrupting schools, workplaces, theaters and other public gatherings, Mount Olive (NJ) police, emergency medical services, and fire personnel got together last week to share ideas and begin preparing for a day they hope will never come... Guided by Mount Olive Police instructors, firefighters and EMS providers got a glimpse of how police officers train and began to learn where they’ll fit into a response.

Mountain View PD First to Trial Polaris Wireless Altus Blue Force Tracking Application

Polaris Wireless has partnered with the Mountain View (CA) Police Department (MVPD) to pilot the companys Altus blue force tracking application to augment police safety measures at a recent area concert. Altus was used to locate and track over twenty uniformed and plain-clothes police officers during the two-day concert, during which the MVPD conducted approximately 100 arrests. During this pilot deployment, some officers were equipped with department-provided mobile phones, which were...

MS APCO 2011

MTA New York City Transit and PowerTrunk Pilot TETRA LMR Network

MTA New York City Transit (NYCT) and PowerTrunk, Inc. have successfully completed a TETRA land mobile radio (LMR) network pilot in New York City. The NYCT pilot demonstrates the multiple features and functionality of the TETRA digital technology.

Mtn View SWAT & Crisis Negotiations teams arrest barricaded subject

Shortly before 3:30 AM on Sunday, Nov 25, 2012 Mountain View (CA) police responded to an apartment complex on the 800 block of Alice Ave. on a report of a suicidal male who was armed with a shotgun and had barricaded himself inside his apartment after battering his girlfriend.

Multiple Louisiana PDs Deploy digiTICKET eCitation System

Saltus Technologies, a leading provider of innovative electronic ticketing systems for public safety, has announced that the police departments of St. Francisville and Hammond, Louisiana, are successfully issuing citations with the digiTICKET eCitation solution. Deployed on handheld devices, digiTICKET allows their officers to streamline the ticketing process, reduce dangerous roadside time, and avoid errors that can result in lost revenue.

Multiple Matrox Expander Units Drive Up to 16 Remote Call Center/EOC Displays

Matrox Graphics Inc. has announced a new software release for the Matrox Extio F2208 dual-monitor and Matrox Extio F2408 quad-monitor KVM extenders. The comprehensive package enables a variety of new multi-display configuration opportunities that includes support for two PCIe interface cards, main units and Extio F2408E Expander boxes to drive up to 16 displays - plus keyboard, mouse, audio and up to eight additional USB 2.0 ports - at a distance of up to 1 km from a single PC.

Mutualink Offers Highly-Scalable Deployment Options for its Edge Communications Platform for Public Safety

Mutualink has announced a new deployment option for Mutualink Edge, a multimedia communications sharing platform for public safety and enterprise emergency preparedness launched in October 2013. The company's goal is to offer a scalable interoperability solution for secure internal and external communications for daily and emergency use.

Mutualink Unveils Google Glass for Public Safety

Mutualink, Inc. announces real-time multimedia interoperability for public safety using Google Glass utilizing Mutualink's advanced interoperable communications platform, selectively and securely sharing two-way voice and video between command and control, partner agencies, and officers in the field with Google Glass. The technology interfaces with a FirstNet 4G LTE wireless broadband connection, demonstrating how critical multimedia information can be shared between public safety personnel...

Mutualink Whitepaper Addresses FirstNet Collaboration Challenges

FirstNet was established to provide emergency responders with the first high-speed, nationwide network dedicated to public safety. Mutualink’s paper outlines the collaboration and interoperability challenges faced by states as they plan for FirstNet implementation, and presents specific, tactical solutions for overcoming them to achieve secure, real-time collaboration.

Mutualink's Mobile Operations Fusion Kit Enables On-the-Go Interoperability for Mobile Field Opts

Mutualink, Inc. has announced the availability of a new mobile operations fusion kit (OFK) for use by military personnel and first responders in the field. The kit, known as OFK 2.0, enables users to connect anywhere and anytime with the most flexible, agile, and secure communications and interoperability "go kit" available on the market today. It enables secure voice, full-motion video, and information sharing on a global, real-time basis.

My Server Crashed! Someone Call 9-1-1!

Technologies, applications, and the systems they run on are becoming more complex and more highly integrated, with more sophisticated features than ever before. It's putting a strain on PSAP's ability to keep up and manage these systems. When evaluating new Computer Aided Dispatch systems and related applications, the natural tendency is to focus on the software, the user experience it affords call takers and dispatchers, and how efficient and productive it enables them to be.

N.J. appeals court rules 911 operators can be sued for mistakes

The New Jersey Star-Ledger reported that a New Jersey state appeals court has ruled that 9-1-1 operators and dispatchers are not immune from being sued for failing to perform their duties.

Narrow-banding audio quality improved by Pryme's new Turbo-Boost speaker transducer

Pryme's Turbo-Boost is a new transducer that is smaller yet more powerful than anything that's ever come before. It has a built-in frequency response curve optimized to the characteristics of narrow-banded analog or digital modulated radios. Now, even in extremely noisy environments, Pryme's Turbo-Boost speaker transducer delivers crystal clear audio to your ear.

Narrowbanding: Why Government and Business Leaders are Talking about Two-Way Radios

The narrowbanding mandate from the Federal Communications Commission (FCC) has businesses and government entities working to retool their two-way radio systems in the face of stiff penalties and a Jan. 1, 2013, deadline... The FCC set forth its narrowbanding initiative in 1992 with the ultimate objective of increasing capacity and efficiency for the industrial/business and public safety radio pools in the private land mobile radio services category

NASCAR Team to Honor America's 9-1-1 Professionals

America's hard-working 9-1-1 professionals are being honored this weekend by one of NASCAR's leading racing teams. On Sunday March 2, Team Penske's No. 22 Shell-Pennzoil Ford Fusion will carry a "Friends of 9-1-1" decal during "The Profit on CNBC 500, Presented by Small Business Fueling America," at Phoenix International Raceway

Nashoba Valley Regional Dispatch District Formed in Massachusetts

Four north-central Massachusetts communities - Devens, Harvard, Lancaster, and Lunenburg - have agreed to establish, operate, and maintain a consolidated emergency services communications and dispatch system. The system will serve these communities, operating as the Nashoba Valley Regional Dispatch District.

Nashville 9-1-1 Center Wins Excellence in Technology Award

Rave Mobile Safety, a leading provider of safety software solutions including Smart911, has announced that the Nashville Emergency Communications Center is the recipient of The IACP/iXP Excellence in Technology Award, in the Excellence in Law Enforcement Communications and Interoperability category. The category recognizes implementations of technology that improve mission critical voice communications, interoperability, as well as information and data sharing solutions.

Nassau County (NY) PD Leverages LexisNexis Solution to Improve Citizen Services

LexisNexis Risk Solutions has announced that the Nassau County (NY) Police Department has implemented an electronic crash reporting system that will drive internal efficiencies and improve services provided to the citizens of Nassau County. The new system enables the Nassau County PD to fully automate its accident reporting process, allowing its citizens to review and print reports electronically over the Internet.

National 9-1-1 Association's New President Promises Strong Leadership on Next Generation 9-1-1 Issues

A new NENA Executive Board took office during the Installation Banquet & Gala at the NENA 2012 Conference & Expo earlier this month in Long Beach, CA. Barbara A. Jaeger, ENP was sworn in as President, while Bernard Brown, ENP became 1st Vice President and Christy Williams, ENP assumed the office of 2nd Vice President.

National 9-1-1 Association's New President Promises Strong Leadership on Pressing 9-1-1 Issues

The newly elected leaders of NENA-The 9-1-1 Association (formerly the National Emergency Number Association) are pledging to keep up the organization's momentum and leadership in the coming year.

National 9-1-1 Program and NENA Join Forces for More Comprehensive 9-1-1 Data

Recently, the National 911 Program and NENA merged data sets to create a new document titled "Review of Nationwide 911 Data Collection." While the data sets do not include information from all 56 states and territories, the combined data - from the majority of states - creates a more complete picture of 9-1-1 systems nationwide. Key findings included in the report provide insight as to how states operate and manage 9-1-1 systems...

National 9-1-1 Program Announces New Video on Benefits of NG9-1-1

Next Generation (NG) 911 is a complex issue and its success requires the support and collaboration of not just the 911 community, but of first responders, legislators, and the public. The National 911 Program has released a short video that explains the benefits of NG911 for all of these audiences.

National 9-1-1 Program Office Presents NG9-1-1 Webinar Event September 10

State and local 9-1-1 professionals, Federal agency representatives and other 9-1-1 stakeholders will participate in a “State of 9-1-1” webinar discussion, presented by the National 9-1-1 Program, Wednesday, September 10th from 12-1pm Eastern Time.

National 9-1-1 Program Presents NG9-1-1 Webinar Event May 7

The ninth in a series of "State of 9-1-1" webinars will be presented by the National 911 Program, Wednesday, May 7th from 12-1 pm Eastern Time. This webinar will feature a discussion by the Department of Homeland Security's Office of Emergency Communications (OEC) on NG9-1-1 cybersecurity, risk analysis and mitigation strategies, a presentation on 9-1-1 funding by the Tennessee Emergency Communications Board, and open Q&A sessions.

National 911 Profile Database Open for 2013 Data Collection

The National 911 Program has announced the National 911 Profile Database is open and accepting 9-1-1 system data for 2013. In cooperation with the National Association of State 911 Administrators (NASNA), the Program encourages states to voluntarily share information about a number of data points, including the number of 9-1-1 calls received, 9-1-1 fees and progress toward implementing NG9-1-1.

National 911 Program Office Presents NG911 Webinar Event July 9

State and local 9-1-1 professionals, Federal agency representatives and other 9-1-1 stakeholders will participate in a “State of 9-1-1” webinar discussion, presented by the National 911 Program, Wednesday, July 9th from 12-1pm Eastern Time. This webinar, the tenth in a bimonthly series, will feature a discussion by the Federal Communications Commission (FCC) on 9-1-1 initiatives...

National 911 Program Releases List Of NG9-1-1 Standards

The National 911 Program recently released its most recent update of the report, "Next Generation 9-1-1 (NG9-1-1) Standards Identification and Review: A compilation of existing and planned standards for NG911 systems." The value of this report lies in the fact that each of the SDOs whose standards are included have reviewed the content for accuracy and were supportive of the National 911 Programs effort to provide the 9-1-1 community with a cumulative list of NG911-related work. These...

National Association of State Fire Marshals Issues Call to Action Following Nightclub Fire in Brazil

The National Association of State Fire Marshals (NASFM) extends its deep sympathy to the families of the more than 230 individuals who perished in the tragic nightclub fire in Santa Maria, Brazil, in the early morning hours of Sunday, January 27. It is, unfortunately, a sad reminder that the world has not learned the lessons of similar fires in modern nightclubs over the past decade.

National Crime Prevention Council Offers Tips on School Safety Following News of Ohio School Shooting

Tragedy struck an Ohio High School on Monday, Feb. 27th, where school violence left four students wounded and one deceased. Early accounts of the incident reported that some students say the gunman, a student himself, allegedly tweeted he would bring a gun to school, but no one took the threat seriously. This type of behavior demonstrates a warning that the National Crime Prevention Council (NCPC) says is a sign of potential trouble ahead.

National EMS Week 2014 is May 18-24

This week is National Emergency Medical Services Week. This year's theme is "EMS: Dedicated. For Life." Including during the week, on Wednesday, May 21, is Emergency Medical Services for Children (EMSC) Day. National Emergency Medical Services Week brings together local communities and medical personnel to publicize safety and honor the dedication of those who provide the day-to-day lifesaving services of medicine's "front line."

National Groups Honor Founder of 9-1-1 Emergency Dispatch Protocol System

International Academies of Emergency Dispatch (IAED) co-founder Jeff Clawson, M.D., was recently presented awards from two national organizations in recognition of his contributions to Emergency Medical Services (EMS). Dr. Clawson said he felt very honored by the awards. "There's no greater tribute than the respect of your peers for work that has been both personal and rewarding," he said. "It says we believe in what you do. Your contributions have helped people in need."

National Guard Plugs Communication Gap in Mississippi River Flooding with TAC-PAK

Due to the fluid nature of the disaster, the 189th Airlift Wing requested deployment of Region 6's Tactical Command Package (TAC-PAK) Ultra-Agile briefcase mobile command system, manufactured by 308 SYSTEMS. For 16 days, the briefcase sized command and communication system provided both operational and welfare/moral communications traffic linking the 150 person tent city with the trailer based MEOC, Joint Operations Center, and Unit Command Posts.

National Homeland Security Conference

6th Annual National Homeland Security Conference Event Date(s): Tuesday, May 22, 2012 to Thursday, May 24, 2012 Columbus, OH The National Urban Area Association, Inc. launches the 6th annual National Homeland Security Conference in Columbus, Ohio. Featuring educational tracks, subject matter expert panels, and presenting Key Note speakers from the Department of Homeland Security, Department of Justice, and Department of Defense. Lauded as the best Homeland Security conference of the...

National Park Public Safety: GETTYSBURG PARK WATCH VOLUNTEERS HONORED

Gettysburg National Military Park, Park Watch Volunteers were honored at a dinner held during the 147th battle commemorative activities on July 3, 2010. The dinner was hosted by Terrie and Jeff Ferguson and their Feed Bag Catering Company. The dinner was attended by park rangers and officials.

National Park Service Collaborates With C4i to Deliver Signal Range Extension

C4i, with support from the National Park Service, developed an integrated solution: C4i's SwitchplusIP dispatch console system housed in the main control facility, which was then connected via Ubiquiti high-speed wireless IP links to C4i's Radio Interface Units (RIUs) on the peak.

National Police Week 2014 May 11-17

In 1962, President John F. Kennedy signed a proclamation which designated May 15th as Peace Officers Memorial Day and the week in which that date falls as Police Week. Currently, tens of thousands of law enforcement officers from around the world converge on Washington, DC to participate in a number of planned events which honor those that have paid the ultimate sacrifice.

National Preparedness Survey Released

A group of national public safety associations has released the results of a national survey completed by more than 1,000 first responders, emergency managers, public health officials and others on the front lines of emergency preparedness and response.

National Public Safety Telecommunicators Week April 14-20

National Public Safety Telecommunicators Week is recognized April 14-20 this year. Celebrate the special people who perform critical work every day at the nation's public safety emergency communications centers.

National Public Safety Telecommunicators' Week Turns Twenty-One!

Here we are in 2012, celebrating what is the official twenty-first birthday of National Public Safety Telecommunicators' Week. Although it was conceived in California a decade before and has been known by a number of aliases, about the closest thing we have to a birth certificate is a 1991 Congressional Proclamation - so we'll go with that. As can be imagined, after ten years of labor, this baby was welcomed with open arms by most.

National Q - High Quality QA Service Direct from Priority Dispatch

The Priority Dispatch Corp. (PDC) offers a new consulting service that can boost the quality of your center's emergency dispatch performance. National Q provides reliable and authoritative quality assurance case review for Medical Priority Dispatch System (MPDS) clients. The process is aligned with National and International Academies of Emergency Dispatch (NAED/IAED) emergency dispatch standards.

National Tactical Officers Association (NTOA) Calls for Increased EMS Training for Police Officers

Police officers remain our primary first responders to active shooter incidents and mass-casualty events. Responding officers can prevent unnecessary deaths by addressing immediate threats, and then providing emergency care including the application of tourniquets and pressure dressings to prevent hemorrhage, triaging casualties, establishing secure casualty collection points, and coordinating care with existing EMS responders.

National Urban Search and Rescue Task Force begins mission in NYC

Members of the National Urban Search and Rescue Task Force receive a briefing before flying from Joint Base McGuire-Dix-Lakehurst, N.J., to Staten Island, N.Y., to conduct house-to-house searches, Nov 3, 2012. The Task Force includes state search and rescue task forces from Maryland, Virginia, and Texas.

Nationwide Moment of Radio Silence Proposed for 9/11/2011

As we approach the 10th anniversary of the attack on America, it occurred to me that some special remembrance was in order. I started the ball rolling on this in NC, but it's something that we can get going nationwide. At 0959 hours - the time most closely associated with the collapse of the first tower at the WTC - I am asking that all public safety agencies sound an alert tone and request a moment of silence in memory of the brave Americans who lost their lives that day.

Navigating the Portal to Public Safety Communications

We hope you've found 9-1-1 Magazine's new incarnation as emergency communications' first Web Portal valuable and informative. We've tried very hard to provide the same sense of articulate vision and presentation about public safety communications technology and operations that we did in nearly a quarter century of existence as a print publication...

Navigator 2011 Conference

Navigator Conference Provided A Myriad of Training Opportunities for Dispatchers and EMDs

"Taking the Challenge" was the theme behind this year's Navigator conference, held last month at the Marriott Waterfront Hotel in Baltimore, MD. From a record number of pre-conference attendees (282), educational tracks (15), individual sessions (91), and formal conference attendees (1,247) from all over the globe (13 countries), the fourth decade of emergency dispatch appears ready to scale future challenges brought on by technology and inevitable chieftains of change. Challenge will stay...

NC APCO Telecommunicator Training Symposium

North Carolina Association of Public-Safety Communications Officials sponsored Telecommunicator Training Symposium, scheduled for April 15-17, 2012 at the Clarion Hotel in Greensboro, NC. Our theme for this year is "9-1-1: The Winning Number". Annual training opportunity for 911 Telecommunicators from across the state of North Carolina.

NC APCO/NENA Joint State Conference

2013 NC APCO/NENA Joint State Conference Sunset Beach, North Carolina September 8 - 11, 2013

NC NENA/APCO Conference

Sept 18-22, 2011 sunset Beach, NC http://www.ncnena.org Public safety conference

NC Sheriffs Comm Center & Public Safety Company Pioneering E-9-1-1 Multimedia Communications

The Union County, North Carolina, Sheriff's Office and Emergency Communications Center have teamed up to deploy a first-of-its kind next generation technology. NexGen Global Technologies provides the solution that enables these public safety agencies to more effectively manage critical incidents by capturing and transmitting multi-media intelligence exchanged between citizens and first responders.

ND-SD APCO/NENA 9-1-1 Conference

NE APCO/NENA 2011 Conference

Nebraska Fusion Center Adds Suspicious Activity Reporting Via Memex

The Memex Solutions Team at SAS, a leading provider of intelligence management, data integration, search and analysis solutions, has announced that the State of Nebraska's law enforcement fusion center, the Nebraska Information Analysis Center (NIAC), has unveiled a public-facing Web site for collection of Suspicious Activity Reports (SARs) from the general public. The automated Web site delivers these time-sensitive tips and leads to the Memex software platform to help law enforcement...

NENA & APCO Release Public Safety Considerations for Smartphone App Developers

The National Emergency Number Association (NENA: The 9-1-1 Association) and the Association of Public-Safety Communications Officials (APCO) have worked together to provide developers with information on the Enhanced 9-1-1 (E9-1-1) technical architecture, as well as operational limitations that may influence the development of smartphone apps.

NENA 2012: Local and National Leaders Gather to Discuss Future of 9-1-1 System

With more than 750,000 calls placed to 9-1-1 emergency services across the United States and Canada every day, many local call centers are stretched to the limit by advances in technology, heavy call volume, human resource and training issues, and inconsistent or inadequate funding. To address these and related issues, nearly 2,000 9-1-1 professionals and government leaders are gathering this week at NENA 2012, the National Emergency Number Association's (NENA) Annual Conference & Expo.

NENA Achieves ANSI Accreditation

NENA-The 9-1-1 Association announced it has received accreditation as a standards-setting authority by the American National Standards Institute (ANSI), which serves as the voice of the U.S. standards and conformity assessment system... "This accreditation certifies and validates our rigorous development process. We look forward to our standards gaining wider recognition and implementation. The end result will be a public made safer through their use," said National President Barbara Jaeger...

NENA Annual Conference and Expo

NENA Annual Conference and Expo, public safety communications, 9-1-1, 911, dispatcher, 911 operator NENA Annual Conference & Expo June 15-20, 2013

NENA Applauds FCC's Action on Texting to 9-1-1

The National Emergency Number Association (NENA) strongly applauds the Federal Communications Commission’s adoption, on Aug. 8th, of a Report and Order requiring all cellular service providers and interconnected "over the top" SMS text messaging application providers to deploy SMS text-to-9-1-1 capabilities throughout their networks by December 31, 2014 and to deliver service to requesting 9-1-1 centers by June 30, 2015, or six months from the date of the request, whichever is later.

NENA Applauds Senate Action on Next Generation 9 1 1

The National Emergency Number Association (NENA) has praised Senator Amy Klobuchar, along with Senate Commerce Committee Chairman Jay Rockefeller and Ranking Member Kay-Bailey Hutchison for working together to include support for Next Generation 9-1-1 in the SPECTRUM Act

NENA Gulf Coast 9-1-1 Conference

NENA Outlines Lessons Learned From Derecho Power Outages

The National Emergency Number Association's (NENA's) Trey Forgety - Government Affairs Director - testified before Congress on Sept 12th about the northern Virginia 9-1-1 outages following the June 29 derecho.

NENA TDC/ODC Conference

NENA Webinar on NG9-1-1 Data Archived Online

Concerned that NextGen 9-1-1 will overwhelm your call takers and dispatchers with new data? Don't be afraid, this free webinar explains how NextGen 9-1-1 can turn data into a "digital asset" that can reduce response time, improve outcomes, and save more lives while improving PSAP operations.

NENA Webinar: Bullying in the 9-1-1 Workplace

Considerable attention has been paid in recent years to bullying in the workplace. These behaviors may start out as minor incivilities, but can escalate and spiral into chronic destructive behaviors that have profound effects on individuals and on organizational culture, leading to a toxic work environment that breeds hostility and underperformance. Join NENA for this one-hour webinar and thirty-minute Q&A session that will help you identify bullying behaviors; dissect their underlying...

NetMotion Wireless Adds Cloud-based Tool for Troubleshooting Mobile Broadband Issues

NetMotion Wireless recently announced the launch of the cloud version of Locality, the cellular network management solution Mesa Police Department, Oregon State Police and St. Paul Police rely on to troubleshoot cellular network connectivity issues to improve officer safety, increase field unit productivity, extend investments in technology and service contracts, and reduce IT help desk tickets.

NetMotion Wireless Broadens Modem Coverage for Locality Cellular Network Performance Management Software

NetMotion Wireless, provider of software to secure, manage and optimize an organization's mobile data deployment, has announced Locality cellular network performance management software now supports in-vehicle ("trunk mounted") AirLink intelligent gateways from Sierra Wireless. Powered by ALEOS embedded intelligence for ease of deployment and management, and built with a highly rugged design, AirLink devices have been prevalent across public safety and other field service fleets for more than...

NetMotion Wireless Expands Mobility Management Mobile VPN Software Offering

NetMotion Wireless, provider of Enterprise Mobility Management (EMM) software, has announced a major new release of their NetMotion Mobility (formerly Mobility XE) mobile VPN software. For organizations that depend on their mobile field workers, this release includes important new features that enable Mobility to be the central control point from which public safety agencies and other users secure, manage, and optimize connectivity for critical field resources.

New "Hero911" App Immediately Alerts Law Enforcement Officers of Active School Shootings

It is a new social network that is using the latest mobile technology to provide an increased level of protection during school shootings as they unfold. The Hero911 Network is a voluntary, nonprofit group of federal, state and local law enforcement officers nationally dedicated to reducing response times to active school shooting incidents.

New "Heroes Behind the Badge: Sacrifice and Survival" Documentary Available

Now available in both DVD and Blu-Ray formats, Heroes Behind The Badge: Sacrifice & Survival is the new highly anticipated follow up documentary film to the original Heroes Behind The Badge, released in 2012. This new documentary film, produced in partnership with the National Law Enforcement Officers Memorial Fund not only features the harrowing stories of the fallen, but also focuses on the incredibly inspiring stories of those who have been critically injured in the line of duty and have...

New 9-1-1 Consortium in Muskogee County, OK implements New World's Public Safety Software

The Muskogee City/County Enhanced 9-1-1 Trust Authority (OK) is implementing new technology that will enable information sharing and improve communication between all county public safety agencies. The Trust Authority recently signed a contract to license New World Systems' Aegis Suite of Public Safety software on the Microsoft platform to replace multiple disparate systems at public safety agencies throughout Muskogee County.

New 9-1-1 Training Simulator Promotes 'Let Them Practice'

Call if you can, Text if you can't! 9-1-1 is in the news with FCC requirements to implement text to 9-1-1. 9-1-1 Trainer.com, a company of 9-1-1 educators, along with Adacel Corporation, a leading developer of advanced simulation and control systems for aviation and defense, announce the release of 9-1-1 Reality PLUS Training Simulator.

New 9-1-1 Unified ECC for Anderson County SC

In August 2012, the Anderson County Emergency Services Division deployed Avtec's Scout radio dispatch consoles to control emergency communications across 780 square miles of mountainous terrain in the upstate region of South Carolina. Its service area includes more than 300 square miles of shoreline on Lake Hartwell and supports the region's nearly 200,000 residents.

New Alexandria Police Headquarters Opens

The City of Alexandria (VA) recently opened a new four-story police headquarters, designed to consolidate operations from three buildings into an efficient, centralized location. At the November dedication, the facility was called "an iconic building" by Mayor Bill Euille, and a "modern, world-class facility" by Acting City Manager Bruce Johnson. The headquarters was designed by Dewberry in association with architecture, engineering firm HDR.

New Armor Rugged Tablet Optimizes Communications For Mobile Workforce

The new ARMORT X10gx rugged tablet enhances the efficiency and productivity of an increasingly mobile workforce. It offers AT&T wireless certification and optional integrated GobiT 2000 mobile broadband to keep the user connected on multiple wireless networks. The ARMORT X10gx also is equipped with standard 802.11n Wireless LAN connectivity and BluetoothR v2.0 + EDR (Class 2), as well as integrated GPS. Standard routing of GPS and WLAN to two RF ports allows switching between internal...

New Bedford, MA, Police Department Using ShotSpotter to Combat Illegal Gunfire

The city of New Bedford, MA, has partnered with ShotSpotter Inc., a world leader in wide-area acoustic surveillance and gunshot detection and location technology, in support of its efforts to fight gun and gang violence. The New Bedford Police Department will use the ShotSpotter Qualified Alerts Service for real-time validation of gunshot location data, enabling accurate decisions for faster emergency response, helping improve situational intelligence and elevating first responder safety.

New Book About Officer's Struggle with PTSD

Police officer Jimmy Bremner, assisted by writer Connie Adair, has written a book about his personal struggle with post traumatic stress disorder. Crack in the Armor is an inspiring and information packed book that has been getting great reviews from police and other first responders, as well as soldiers.

New Book Spotlights The Life Of A Police Helicopter Pilot

Catch the Sky: The Adventures and Misadventures of a Police Helicopter Pilot, the first in-depth look at the life of a law enforcement officer who flies a helicopter, is now available on Amazon.com in paperback and Kindle formats, with 37 pages of photographs included.

New Book: Canadian Policing in the 21st Century

How can police remain effective and vital in an era of unprecedented technological advances, access to information, and the global transformation of crime? Written by long-serving Winnipeg Police officer Robert Chrismas, Canadian Policing in the 21st Century offers a rare look at street-level police work and the hidden culture behind the badge.

New Compact Tablet Mobile Computer from DRS Tactical

DRS Technologies, Inc., A Finmeccanica Company, announced today that its Tactical Systems Group has recently unveiled its newest ARMOR rugged mobile computer, the ARMOR X7 compact tablet. This all-new small mobile computer is specifically-designed for those mission-critical tasks that require connectivity, hand-held mobility, ease of use and the durability to support all-weather operations.

New Content

New Direct Connect 911 Smoke Detector Protects Via Cellular Networks - Affordably

The Direct Connect 911 Smoke Detector from PlugNProtect, LLC is reported to be a first of its kind smoke detector that communicates over the cellular network in the event of a smoke or fire emergency at a home or business. The patent-pending Direct Connect 911 Smoke Detector is the only stand-alone, photo-electronic smoke detector on the market that will alert central station emergency operators [note: not a 9-1-1 Emergency Communications Center. - ed.] to a fire or smoke condition.

New Dispatchers in Southern California Graduate Dispatch Academy

Last month, several newly hired police dispatchers in Southern California graduated from a dispatch academy, a rigorous 3-week training course designed to prepare new dispatchers for the job ahead of them. The Golden West College Criminal Justice Training Center in Huntington Beach, CA, hosted the academy which was taught by several seasoned instructors.

New ELA Program Assists Smaller Public Safety Agencies

Esri has launched a new enterprise licensing program designed to make acquiring Esri technology easy and affordable for small public safety agencies. The Small Public Safety (SPS) Enterprise License Agreement (ELA) gives fire, law enforcement, corrections, probation, and emergency management departments the same benefits that larger organizations have realized from traditional Esri ELA programs. Created for agencies in the United States serving populations of 100,000 or fewer, the SPS ELA...

New Electronic Earplugs Protect Ears and Boost Hearing

Originally developed to protect soldiers from deafening blasts and noise in the field - while also providing the advantage of amplified hearing in quiet situations - EB15-LE electronic earplugs from Etymotic Research are now available for police and fire departments.

New EMS Interiors for Utah Medical Helos

Intermountain Healthcare in Salt Lake City, Utah recently received the first of five Grand New helicopters with a US-certified emergency medical service interior designed by Spectrum Aeromed. The customized EMS interior for IHC's Grand New helicopter features a state-of-the-art single-patient stretcher platform, a secondary foldable and stowable patient stretcher, as well as comprehensive advanced life support packages comprised of medical oxygen, suction, compressed air and an electric...

New Everbridge System Harnesses the Power of the Social Universe to Help Organizations Gather Intelligence & Manage Mass Communications

Everbridge has announced that it has launched a first of its kind social and critical communications solutions suite that enables organizations with the ability to gather and evaluate real-time intelligence from social media as part of its communications strategy. The new solution provides organizations with a single, interactive communications console to not only monitor a situation and gather external intelligence using real-time social media, data feeds and updates from the field...

New FBI CJIS Security Policy Provides Method for Tiburon Clients Using iPad and Other Tablet Devices to Perform NCIC Queries

Tiburon, Inc., a leading provider of public safety software solutions, has announced that the recent version 5.2 update to the FBI CJIS Security Policy now provides an approved method for the Company's iPad, Android and Windows 8 tablet users to conduct queries of criminal justice information (e.g., NCIC queries) in accordance with FBI Policy.

New Fire Apparatus in Jerusalem Dedicated in Memory of LAFD Firefighter

Last week, family and friends gathered at a fire station in Jerusalem’s Givat Mordechai neighborhood to dedicate No. 38, the station's newest fire truck, in memory of fallen American firefighter Captain David L. Bailey, from Los Angeles County, California. Captain Bailey, who died in the line of duty in 2012, was known as a "fireman’s fireman," and the truck, which will bear his name in perpetuity, testifies to the esteem in which he was held by those who knew and loved him.

New Forms of Communication Technology for Law Enforcement in 2014

Law enforcement and military services have remained a big challenge even in the technology rich 21st century. Creating a safe environment for civilians and dissolving crime usually involves taking risks and maintaining effective communication methods. Nonetheless, meaningful progress has been made on that front. Here are some of the standout technologies for law enforcement in 2014.

New Free "Interacting With the Mentally Ill at Emergency Scenes" Program Available

The Firefighters Support Foundation (FSF) has released its newest free video program, Interacting With the Mentally Ill at Emergency Scenes. The focus of the program is on obtaining time-critical information in short time frames during the chaos of any emergency scene - fire, EMS, law enforcement, etc.

New Free Emergency Management for the Fire Service Program Available

The Firefighters Support Foundation's (FSF) newest free training program, Emergency Management for the Fire Service, is now available. As the role of the fire service expands, emergency management, rather than strict firefighting, will become an ever more important function that the fire service provides.

New Free Public Information Officer Program Available

The Firefighters Support Foundations newest free training program, Public Information Officer: Roles and Responsibilities, is now available. The program consists of a 35-minute video program and an accompanying 45-slide PowerPoint presentation about this not well-understood but vital function.

New Free Training Video Available from FSF: ICS - Rightsizing for Each Event

The Firefighters Support Foundation's (FSF) newest training program is now available. ICS: Rightsizing for Each Event address the misconceptions surrounding ICS: it's too big, too complicated, too cumbersome, unnecessary, and so on. It demonstrates the practicality, advantages, and necessity of ICS at almost every scene and event, from the smallest to the largest.

New Gear Keeper Retractable Tethering System for Firefighters' Medium-Sized Flashlights

The new Model RT4-4322 Gear Keeper tethering/stabilizing system combines a retractor force balanced for the weight of the flashlight for easy extension and retraction with a unique stabilizer strap that eliminates the annoying swinging and dangling commonly associated with fire fighter’s flashlights.

New Hampshire Mobile Communications & Command Post Rally - May 17

The New Hampshire Telecommunications Emergency Response Taskforce (NHTERT) will hold its second annual Mobile Communications/Resource Unit field day/rally on May 17, 2013. The rally will be held at the NH Air National Guard 157th Refueling Wing facilities located at Pease International Tradeport. We will have mobile communications, mobile command post, and other mobile facilities from around New England, participate and demonstrate their capabilities in support of Public Safety.

New hybrid power tower site from Pepro runs for months without refueling

Pepro LLC, a leading manufacturer of shielded enclosure systems for stationary and mobile applications, is announcing its Hybrid Scout. The Hybrid Scout is a highly configurable mobile radio tower site that runs on hybrid power, capable of providing more than a month of uninterrupted service for emergency and public safety communications depending on the equipment used.

New Jersey State Police Add Texting to Emergency Communications with Nixle

New Jersey residents will now be able to receive critical information from the New Jersey State Police (NJSP) and the New Jersey Office of Emergency Management (NJOEM) on their cell phones and PDAs with the use of a free, web-based service.

New Kenwood P25 10 Series "G-Model" Radios Offer Multiple Improvements

The Kenwood TK-5210G/5310G/5710G portables and TK-5810G mobile all feature dramatic memory expansion, making them ideal for larger systems, with up to 1,024 channels and 100 Zones and ensuring a fast 3 second micro boot time at power up. In addition to IP 65 and 67, these G-Model portables meet the IP 68 standard for maximum tightness against dust and water as well as water immersion for up to 2 hours.

New Locking Slide Mount for ICOM Mobile Radios

E TIP, Inc. announces the ET-850 Universal Locking Slide Mount for ICOM mobile radios (Made in the U.S.A.) E TIP says the ET850 assists organizations with the operation and maintenance of communications hardware. Mobile Radio Lock Security is of critical importance when deploying mobile radios and other mobile technology to the field and the three most important features to managers are...

New Mexico Police Department Deploys Columbitech Mobile VPN to Improve Officers' Safety and Connectivity in Remote Areas

Columbitech Inc., a leading mobile VPN security provider, has announced that the New Mexico State Police has deployed the FIPS 140-2 certified Columbitech Mobile VPN on laptops used in more than 500 police cars across the state. The Columbitech Mobile VPN improves officers' safety by providing secure, uninterrupted access to mission-critical applications such as vehicle registration and warrant databases as officers move in and out of coverage and connects via 3G, 4G, Wi-Fi and satellite.

New Mobile App Helps Citizens Report Crimes by email

CrimePush has launched an innovative new crime-reporting and personal safety app for the iPhone and Android marketplace. With a few intuitive clicks, community members can now report crimes, medical emergencies, or other threatening situations to their local authorities at the push of a button. Because of the smartphone's unique capabilities this app can discretely send alerts that include detailed GPS coordinates, photos, text, and even video.

New Mobile Application Increases Officer Safety on National Wildlife Refuges

Until recently, access to database systems has been limited to mobile data terminals in officers cars. But now, officers are able to access information from anywhere in the field - either on their RIM BlackBerry smartphones with PocketCop or their laptops with InterAct Mobile. This eliminates the added time of going through a dispatcher from the car radio. PocketCop on a smartphone has the added advantage of being accessible when the officer is outside of the vehicle.

New Mobile Command Unit from MBF in Service in Arcata (CA)

The City of Arcata (CA) Police Department has put in service a Critical Incident Response Vehicle constructed by MBF Industries of Sanford (FL). Funded through a philanthropic gift from the Orvamae Emmerson Endowment, the $370,000 36-foot commercial grade public safety unit features a customized state-of-the-art work center that provides for a conference room, dispatch center, restroom and galley, with top-flight communications and technology systems built in to allow APD to operate an...

New Mobile Technology Extends the Reach of Language Services for Public Safety

Enter ELSA (Enabling Language Services Anywhere). Created specifically to support hands-free access to OPI services, ELSA is a compact, body-worn device not much larger than a mobile phone that offers immediate access to OPI providers with the push of a single button.

New Multimedia Toolkit Helps Local Governments Integrate 3-1-1 Disaster Response and Recovery Systems

ICMA, the International City/County Management Association, and the 311 Synergy Group have announced release of a new multi-media DVD toolkit, "Integrating 311 into Disaster Response & Recovery." The kit is designed to assist local governments in better using their 311 or CRM (constituent relationship management) systems to share information with the public in the event of an emergency.

New on LEAPS.TV Sheriff & Police Channel - Multijurisdictional Common Operating Picture

York County's mobile command and control system enhances situational awareness and operational efficiency while increasing officer safety. Off-the-shelf hardware, radio interoperability and GPS-enabled real time updates are only a few of the highlights. This program focuses on the operational and technical aspects of the Quick Response Team's use of advanced communications technology in their operations using a barricaded gunman scenario to demonstrate the capabilities of the system.

New P25 Radio Solutions For New Bern, NC

Communications International, Inc., a leading systems integrator of wireless voice, data and network technologies, has been awarded the contract for the city of New Bern's new Digital P25 Public Safety Radio Network. The new turnkey simulcast 700/800 MHz P25 radio system, slated for completion in mid-2012, will provide New Bern first responders with enhanced radio coverage, improved safety features and interoperable communications. Additionally, the new radios will operate with local and...

New Patch Panels Enhance Call Center Cable Management

Tripp Lite, a world-leading manufacturer of power protection and connectivity solutions, has introduced two new Cat6 Patch Panels with unique form factors. The addition of these models provides new durable, convenient, space-saving possibilities for cable management. Both of the new patch panels are TAA-compliant, meeting the requirements for GSA schedule purchases.

New PlanView Emergency Management Multi-Track Sliding Whiteboard System

Magnatag's new PlanView sliding magnetic whiteboard multiple-track system turns an ordinary wall into a flexible, easy to use visible Emergency Information/Command Center.

New Portable Radio from Klein Electronics

Klein Electronics, Inc. has introduced the New and Improved Blackbox+ Series Professional 2-Way Radio. This palm size, compact design with all metal chassis makes it great for Security, Public Safety and more. Now with louder sound and noise cancellation. Features: UHF/VHF, 16 channels with scan, priority scan, IP54 water resistant, 2-Tone Encode/Decode, VOX (software enabled), Voice Enunciation for each channel and a Lithium Ion battery.

New Raytheon mobile application allows first responders to use PCs, tablets and smartphones as "virtual radios"

Raytheon Company has developed a mobile application for PCs, tablets and smartphones that allows first responders to interact and communicate without the use of land mobile radios (LMRs). As a part of Raytheon's Interoperability Communications Suite, this new mobile application allows authorized personnel to use tablets and smartphones as "virtual radios."

New Release of NICE Inform,Multimedia Incident Information Management Solution

NICE Systems has announced the introduction of its new release of the NICE Inform multimedia incident information management solution. The new release of NICE Inform builds on NICE's advanced capabilities by giving security control centers and Public Safety Answering Points (PSAPs) the ability to integrate text, video and voice recordings from third party capture platforms into holistic incident timelines. This differentiating technology reinforces NICE's support of Next Generation 9-1-1 and...

New software aids in driving behavior modification for Public Safety fleets

Kolimat USA has released KEAS (Kolimat Event Analysis System) software created by Kolimat specifically for classification, scoring and proactive driving behavior modification and improvement, leading to fewer crashes and claims. The software, for use in conjunction with Kolimat's DTW1.0 Video Event Data Recorder, is already receiving excellent responses from EMS organizations who already have Kolimat's technology on board.

New Study on Stop-and-Frisk and Public Views of Police Fairness

Current debates on proactive police policies such as stop-and-frisk focuses on the legality and effectiveness of the stops. But a new study co-authored by Columbia Law School Professor Jeffrey Fagan suggests that a third criterion may be even more important in making stops effective: public perceptions of whether the police are acting lawfully and respectfully during stops.

New Study: 78 Percent of Emergency Communicators Will Attend an Online Class this Year

PowerPhone's survey is the first to look at online learning as it pertains to emergency communications nationally. Based on responses from 1,200 dispatchers, call takers, supervisors, directors and managers, the results show an industry ready to embrace eLearning.

New tool allows first responders to visualize post-event disaster environments

Using iPad mobile devices, emergency preparedness officials and first responders participating last month in the Federal Emergency Management Agencys National Level Exercise 2011 (NLE-11) were able, for the first time, to make use of a new, science-based software tool from Sandia that allows them to view and modify accurate models of building damage and other post-event disaster effects.

New TV Show takes a close look at strangest non-emergency 9-1-1 calls

If you are an emergency Dispatcher, we know you've heard some crazy calls and we want to hear about them! WORLD'S MOST RIDICULOUS 911 CALLS is a new TV show that dissects one of a million crazy, non-emergency 9-1-1 every week and asks the question everyone wants the answer to: WHAT were these callers thinking?!

New Verus "Solo" Standalone HD Digital Video System from Data911

Data911 is pleased to announce the release of the Verus “Solo,” a standalone configuration of our cutting edge Verus HD Digital Video System. The Solo contains all of the features and benefits of the Verus system with the additional ability to function autonomously without an in-vehicle PC running. Both Verus systems utilize open standards HD/IP cameras and can flexibly support a wide variety of configurations and special uses.

New Video: PSA for lifesaving CPR iPhone app

This eloquently powerful PSA was developed with the San Ramon Valley Fire District in California, about a new iPhone App, developed by PulsePoint, alerts CPR trained members of the community of a CPR need in their vicinity. Using Hollywood styledfilming techniques, no dialog and an absorbing musical score, the PSA poignantly demonstrates how CPR-trained citizens in the vicinity of a cardiac emergency can be notified of the need for CPR via their iPhone and can render aid while emergency...

New Web & Mobile Phone Application Alerts 9-1-1 with Live Stream Video

New White Paper Assesses What's Needed for Improving Communications During Disasters and Emergencies

Eight years after the 9/11 Commission named interoperability as a serious problem for 9/11 first responders, and the Department of Homeland Security developed a communications plan for interoperability, there is still no inclusive national communications capability, according to a new white paper issued today by Mutualink, Inc.

New Wireless Tech for Public Safety, First Responders

Cambium Networks, a global leading provider of wireless broadband solutions, has launched PTP 650, a new sub-6 GHz addition to its field-proven PTP portfolio. The new product's flexibility, high capacity, reliability and security are ideally suited for wireless backhaul applications for public safety and government markets.

New World Systems Announces Alliance With Intrado

New World Systems, a premiere provider of public safety software, announced a new partnership with Intrado, a leading provider of 9-1-1 technology solutions and a subsidiary of West Corporation, to equip Public Safety Answering Points (PSAPs) across the country with Next Generation 9-1-1 (NG9-1-1)-ready solutions. The goal of this formal partnership is to help public safety agencies keep up with changing technology requirements, and improve emergency response for their citizens.

New World Systems improves emergency response for large and multi-jurisdictional 9-1-1 Dispatch Centers

New World Systems, a leader in public sector software solutions, offers a new enterprise solution that enhances communication and provides more access to information. The solution, Aegis Computer Aided Dispatch (CAD) Enterprise.NET, is highly reliable, highly scalable and easy to use, enhancing dispatch for Law Enforcement, Fire and EMS.

New World Systems Selected for Grants Pass DPS & Josephine County 9-1-1

Grants Pass Department of Public Safety and Josephine County 9-1-1 Agency (OR) have partnered to replace antiquated dispatch and records management systems with modern technology and integrated solutions from a leader in public sector software. The partnering agencies signed a contract to license New World Systems' Aegis Suite of Public Safety software on the Microsoft platform. The new software will increase efficiency, improve communication and enhance the effectiveness of officers in the...

New World Systems will help Dodge County agencies share information

Dodge County Sheriff's Office, Wis. is partnering with an industry leader in public safety software to enhance information sharing. The Sheriff's Office has signed a contract to license New World Systems suite of Aegis Public Safety solutions to improve dispatching and access to information for the County's 21 public safety agencies.

New World Systems' integrated solutions will help consolidating police agencies share information

Kenton County Police and Covington Police Departments are consolidating emergency response operations with the help of New World Systems' integrated suite of Aegis Public Safety solutions. The shared software will help the Kentucky agencies improve multi-agency information sharing, enhance first responder safety and better serve county residents.

New York City Holiday Security - Are We Safe In Crowds?

It took the New York City Fire Department Ambulance three traffic lights to get across Times Square from a major cross street. The surrounding area was packed with police officers. Some on foot in pairs, some standing outside patrol cars, some on horseback. None moved into the street to direct traffic against the light to make the ambulance's passage easier. The conclusion: the police officers didn't leave their posts. That can be a good thing but does standing around or sitting a horse...

New York State Police Implement GeoComm Mapping in New Call Center

The New York State Police (NYSP) recently worked with GeoComm to implement a new tactical 9-1-1 mapping system. GeoLynx Server was installed at the new Troop G Communications Center in Latham, New York.

Newark Police Department Implements Nixle Community Information Service

Newark Police Department, the largest municipal police force in New Jersey, has signed an agreement with Nixle, LLC to use its free public notification services to deliver important and timely information to residents. With no cost to the department or taxpayers, Nixle Connect is a cost-effective solution for all levels of government agencies.

Newsletter

Nex-Tech Wireless Partners with Intrado to Offer Text to 9-1-1

Nex-Tech Wireless recently selected Intrado to provide three digit, 9-1-1 text messaging capability with Intrado TXT29-1-1. TXT29-1-1 is a valuable public safety service allowing all subscribers on Nex-Tech Wireless' network to have access to lifesaving public safety services.

Next Generation 9-1-1 and Visualization of Incident Reporting

When moving to Next Generation 9-1-1, It is critical for emergency centers to very carefully consider the importance of a communications recording and incident reconstruction solution that can handle all of these different types of media.

Next Generation 9-1-1 Institute Issues Call For Nominations for Board of Directors

The NG9-1-1 Institute is seeking nominations for five (5) seats to the NG9-1-1 Institute Board of Directors in the upcoming fall 2012 election. Members of the NG9-1-1 Institute who represent one of the five open positions and are dedicated to the advancement of emergency services and are able to strengthen, assist and expand the NG9-1-1 Institute are encouraged to nominate themselves

Next Generation Quality Assurance - Getting Ready for the Future

Up until now, QA focused on telephony calls as this has been the primary form of 9-1-1 communication between PSAPs and the public. All this though will soon change with NG9-1-1. PSAPs will also be required to handle text, video, images, and potentially other forms and types of data originating from various security sensors.

Next-Generation 9-1-1 Is Finally Poised to Take Off

More than a decade ago, the National Emergency Number Association (NENA) recognized the need for changes to the nation's 911 systems. The old systems had their jobs for decades, but in a world of wireless calling and voice over Internet protocol (VoIP), the country needed more accommodating technology. Enter the concept of next-generation 911 (NG911), a system that would run on a secure Internet protocol-based network and allow texting, data transfer and more.

NextGen Microwave Wireless Connectivity

Today's traffic-monitoring project and public safety agency demands higher data throughput and lower latency - at an affordable price. The LongHaul ST series is Carlson Wireless's answer to these requirements, with both an indoor rackmount version as well as an outdoor integrated antenna.

NexTraq Releases New Mobile App for EMS Fleets

NexTraq, a leading GPS fleet tracking and fleet management company, has released its new mobile app, NexTraq Connect, helping to close the information gap between office and field units. Ideal for EMS and other public safety agencies, this fully integrated application will allow users to record clock in/out and break times, communicate job status, view job locations and directions, assign drivers to vehicles and track vehicle maintenance needs.

NG-911 Inc. to Coordinate Southern Illinois' Next Generation 9-1-1 Project

The counties of Southern Illinois have selected NG-911, Inc. of Williamsburg, Iowa, as the integrator for the Next Generation 9-1-1 project. The Next Generation 9-1-1 project has been a long time coming as about 25% of homes no longer have landlines, they only have cell phones.

NG1-1-2: EENA publishes Standard for Next Generation European emergency services

The European Emergency Number Association (EENA) has released the first public version of the Next Generation 112 Long Term Definition standard (NG112 LTD). To ensure global interoperability, EENA has re-used existing standards as much as possible. In particular, the work from the National Emergency Number Association (NENA) has been adapted to European Public Safety Answering Points. The NG112 LTD document defines a long-term architecture for European Emergency Services and remains...

NG9-1-1 Recording and Quality Assurance Resource Guide

Public safety emergency communications have never been on the threshold of greater change than they are today. PSAPs, both large and small, are now preparing for Next Generation 9-1-1 to keep up with the rapidly evolving world of mobile, multimedia and IP communications. This ground-breaking resource guide discusses what you need to look for in a new recording and quality assurance system to meet the challenges arising from Next Generation 9-1-1.

NG9-1-1: The Changing Face of Emergency Calling

What public safety leaders need to know about how to make the move to next-generation 9-1-1 services, and how best to take advantage of the benefits these services provide... Through the Next Generation 9-1-1 initiative (NG9-1-1) initiative,PSAPS are looking to incorporate new technical capabilities. Yet being able to tie Emergency Services IP Networks (ESInets) to legacy networks, and ensuring that PSAPs can handle video, streaming, data, texting and voice, plus obtain the location of a...

NICE Announces Winners of 2012 PSAPs' Finest Awards in Ceremony at Nat'l APCO Conference

NICE Systems announced the winners of its 2012 PSAPs' Finest Awards in a ceremony held at the NICE booth during the APCO International 78th Annual Conference & Expo. An annual awards program sponsored by NICE, the PSAPs' Finest Awards recognize extraordinary individuals who exemplify the best of 9-1-1 public safety communications

NICE Collaborates on Multimedia Communications for Speech and Hearing Disabled at NENA's ICE 5 Forum

NICE Systems has participated in the National Emergency Number Association's (NENA's) ICE 5 Industry Collaboration Event, a forum that promotes progress towards Next Generation 9-1-1 (NG9-1-1). During ICE 5, NICE was able to demonstrate its ability to record video calls, real-time text messages, and voice calls in various test scenarios using the standard interfaces defined by NENA. These are essential future NG 9-1-1 capabilities for PSAPs.

NICE Honors 2011 PSAPs' Finest Award Winners at National APCO Conference

NICE Systems honored the winners of its 2011 PSAPs' Finest Awards in a special presentation at the 77th Annual APCO Conference and Expo in Philadelphia, PA. Now in its sixth year, NICE's PSAPs' Finest Awards recognize individuals for their exceptional performance and contributions to public safety communications. Each year, winners are selected in four PSAP (Public Safety Answering Point) categories: Director, Line Supervisor, Technician, and Telecommunicator of the Year.

NICE Inform Crosses the 3,000 Mark: Flagship Public Safety Solution Achieves Milestone for Worldwide Deployments

NICE Systems has announced that it has surpassed a milestone of 3,000 worldwide systems deployed for NICE Inform, the company's flagship solution for managing multimedia incident information. Now in its seventh generation, NICE Inform has been widely adopted by emergency service centers around the globe to consolidate multimedia data for comprehensive analysis and insight.

NICE Introduces New Text-to-911 Logging Solution for Next Gen Emergency Communications Worldwide

NICE Systems has introduced a Text-to-911 logging solution for the public safety market. This solution addresses the need to capture and reconstruct Text-to-911 communications for incident investigations and quality assurance purposes.

NICE Introduces Situation Management Solution for Public Safety

NICE Systems Ltd. has introduced NICE Situator for public safety. The solution builds on NICE's leading Situation Management capabilities in the security sector to help public safety operations enhance emergency preparedness, improve situational awareness and streamline incident response.

NICE Opens Nominations for 2013 PSAPs' Finest Awards

Nominations are now open for the 2013 PSAP's Finest Awards, an annual program that recognizes exceptional people involved in public safety communications. Nominations are accepted in four PSAP (Public Safety Answering Point) categories: Director, Line Supervisor, Technician, and Telecommunicator of the year. NICE introduced the awards program in 2006 and has recognized 31 individuals since then.

NICE Opens Nominations for 2014 PSAPs' Finest Awards

NICE Systems' nominations are now open for the 2014 PSAPs' Finest Awards, an annual recognition program for public safety communications professionals. Nominations are accepted in four PSAP (Public Safety Answering Point) categories: Director, Line Supervisor, Technician, and Telecommunicator of the Year. Now in its ninth year, the PSAPs' Finest awards program has recognized 36 individuals since its inception.

NICE Successfully Completes Project 25 Interoperability Testing with Cassidian Communications

NICE Systems has announced that its audio recording solution has successfully completed interoperability testing with the Cassidian Communications Inc. CORP25 radio trunking system. The integration enables public safety agencies and other security organizations to communicate across multiple vendors' systems that are based on P25 industry standards.

Night of the Living Mob

Originally published in much shorter form in our August, 2008 issue. The issue remains relevant since I wrote this: on July 4,2010 police and firefighters in Alton, Illinois responding to a fireworks complaint were attacked by a crowd of several hundred people who shot large bottle rockets at them; in August 2011, fire crews in Salford and Manchester, England, were attacked by mobs inflamed by riots; on January 9, 2012, Detroit-area firefighters were attacked by a rioting crowd after...

Nine Years Of 9-1-1 Coming Of Age

The NG9-1-1 Institute recently marked the 9th Anniversary of its NG9-1-1 Caucus. The NG9-1-1 Institute is a not for profit organization that supports the mission of the Congressional Next Generation 9-1-1 Caucus.

NIST Tests in New York City Suggest How to Improve Emergency Radio Communications

Radio communications can be unreliable in underground tunnels and other large, complicated structures, posing a safety hazard for emergency responders. New tests of wireless emergency safety equipment by the National Institute of Standards and Technology (NIST) have defined the challenges more precisely and suggest how emergency communications might be improved.

NIU Researcher on Stress and Dispatcher Health Looking For New Test Subjects

After publishing the results of a landmark study of post traumatic stress disorder (PTSD) among public safety dispatchers, a university professor is now looking for additional participants for health and wellness research. Dr. Michelle Lilly, Ph.D. is looking for both dispatcher trainees in their first four months of work, and dispatchers with at least one year of experience.

NIU researchers find link between 9-1-1 dispatchers, PTSD symptoms

A new study by researchers at Northern Illinois University suggests that the on-the-job, indirect exposure to trauma puts dispatchers at risk for developing symptoms of post-traumatic stress disorder (PTSD). "We found that dispatchers report significant emotional distress related to handling duty-related calls, and this type of distress is associated with increased risk for developing PTSD or PTSD symptoms," said NIU Psychology Professor Michelle Lilly, one of the authors of the study...

NIU Study Seeks Survey Feedback on Voice Disorders Among 9-1-1 Staff

The Northern Illinois University is studying the incidence of voice problems in those who work as 9-1-1 emergency telecommunicators. To facilitate their study, van Mersbergen has created an online in order to determine the prevalence of voice disorders in the profession of 9-1-1 emergency telecommunicators.

Nixing the Negativity in the PSAP

"Why does the dispatcher need help getting through this officer down incident, he wasn't even on the scene?" These were the words a high ranking official asked me, the 9-1-1 Director in charge of a center where an officer was shot, when my dispatcher was having extreme anxiety over the incident. I wish I knew then what I know now...

Nixle Connect Keeps Millstadt Residents Informed

The Millstadt (Illinois) Police Department encourages residents to sign up for Nixle notifications to receive important crime information and time sensitive alerts. With no cost to the department, taxpayers, or residents, the new Nixle Connect is a cost-effective solution for all public safety agencies throughout the country.

NJ Nena Annual Conference

NJ Nena Annual Conference Trump Taj Mahal April 11 & 12, 2012 Atlantic City, NJ

NJ's Monmouth County Sheriff Launches Notification App

In another of the growing examples of local public safety agencies providing smart phone applications with which to contact law enforcement and/or emergency services, Sheriff Shaun Golden of Monmouth County (NJ) wants residents of his County to have emergency notifications and public safety information at their fingertips. The Monmouth County Sheriff's Office Application (app) is designed for Android and iOS platforms and can be downloaded for free.

No Mulligans Here: 9-1-1, the Media, and Public Judgment

9-1-1 calls provide a significant amount of provocative audio in the world of twenty-four hour news. Many times these calls are handled properly; sometimes they are not. Occasionally, the call itself becomes almost as compelling as the original story. Perhaps the most recent example of this involves Amanda Berry; the kidnap victim recently recovered in Cleveland. While the aftermath of the incident may prove to be a boon to the Good Samaritan and McDonalds, it has been less kind to the...

Nokia Networks and Harris Corporation launch a rapidly deployable LTE coverage solution

Nokia Networks and its public safety partner Harris Corporation have launched a rapidly deployable LTE solution, giving first responders 4G/LTE coverage and capacity in one hour or less and allowing faster distribution of data and videos. This new public safety ‘solution on wheels’ enables 4G/LTE coverage and capacity in one hour or less for first responders in disaster areas or rural emergency situations

Nokia Siemens Networks, Cisco, Harris first to complete initial phase 3 testing of public safety LTE broadband network

Nokia Siemens Networks, Cisco and Harris Corporation have successfully completed the initial section of the Public Safety Communications Research (PSCR) program phase 3 Long-Term Evolution (LTE) Demonstration Network Test Plan. The public safety LTE test plan is an important step in facilitating secure, real-time, video, voice and data communication between emergency service personnel.

Nominations for NICE Systems' 2014 PSAPs' Finest Awards Close June 1

The deadline for NICE Systems' 2014 PSAPs' Finest Awards is quickly approaching. Organizations have until June 1 to submit their nominations. The awards recognize outstanding contributions to the field of public safety in four categories: Telecommunicator, Line Supervisor, Technician, and Communications Center Director of the Year.

Nominations sought for "Smart Telecommunicator Award"

This year, National Telecommunicators Week is April 8 - 14, 2012. Smart911 is proud to recognize the professionals behind the 9-1-1 calls. 9-1-1 telecommunicators work tirelessly day in and day out to ensure that each emergency is responded to effectively and every caller receives the assistance they need.

Nor Cal Propane Railcar Incident Handled by Lone Dispatcher

The Northern California city of Lincoln (pop. 42,819, in Placer County) only has a budget to staff a single on-duty dispatcher at all times. It was up to that dispatcher - veteran telecommunicator Teri Leedy - to handle a major emergency last month when a leaking propane railcar caught fire. In addition to handling all of the incoming 9-1-1 calls, Leedy quickly notified the citys police and fire departments, coordinated the response of surrounding agencies, and sent EMS units to treat a...

North County Dispatch JPA - Rancho Santa Fe, CA

North County Dispatch JPA (Rancho Santa Fe, CA) salary $4167- $5065 monthly. Comprehensive benefits package including health, dental, life, disability and 2.7% at 55 retirement paid by employee.

North Hollywood Shoot Out: Maintaining Control

What follows is a portion of the radio traffic from both LAPD's North Hollywood Frequency and Van Nuys Frequency during the Bank of America incident. Tonja Bellard is the North Hollywood dispatcher, while Guadalupe De La Cruz handled Van Nuys, assisted by Robyn Frazier. Unit 9L89 is Officer Martin Whitfield, one of the most seriously wounded officers in this incident.

North Shore-LIJ Deploys Mutualink's Emergency Communications Platform in 15 Hospitals to Enhance Security and Collaboration

North Shore-LIJ, one of the largest health care systems in the United States, has deployed Mutualink's secure communications platform in 15 hospitals and one mobile unit. Mutualink's Interoperable Response and Preparedness Platform (IRAPP) enables North Shore-LIJ's hospitals to share voice, video, data and text communications in real time within the health system, as well as with police, fire, EMS, Emergency Operations Centers (EOCs) and other entities in emergency situations.

North Tahoe FD to Warn Public Using Portable Radio Stations

The North Tahoe Fire Protection District in California will soon begin speaking directly to the public during fire events in a most retro yet revolutionary way using two portable broadcast radio transmitters. We will deploy the transmitters to announce evacuation routes, shelter locations, or changes in those scenarios, as that kind of thing will change with the wind quite literally states the Districts Chris Stulik.

Noted Trainer Richard Behr Joins First Contact 911

First Contact 911, LLC is pleased to announce that Richard Behr has become the 12th member of the FC911 Instructional Services Team. Behr has been in public safety for 40 years.... he is a nationally known instructor and has been involved with training for the past 35 years. He is a California POST Certified Instructor and CTO.

Notes from Navigator - 9-1-1 Lessons from Las Vegas

Maybe you look at Navigator as the place to learn a lot about emergency communication, the ability to pick up free advice from fellow professionals, and - at the conference held this past April in Las Vegas - the chance to walk away a millionaire. The National Academies of Emergency Dispatch (NAED) sponsored Navigator is all that and more. The six days traditionally divided between workshops and classroom sessions also leaves attendees with a lot to chew on for discussion when the next...

Notification Systems and School Safety

As campuses nationwide openup their classrooms for the new school year, MIR3, Inc., an innovator of real-time Intelligent Notification and response technology, is urging school administrators to review their current campus alerting plans to keep students and staff safe and operations running smoothly in case of disaster.

Nov. 28th Marks 70th Anniversary of Cocoanut Grove Fire

Shortly after 10 p.m. on Saturday, November 28, 1942, a fire at the Cocoanut Grove Nightclub in Boston left 492 dead and many others injured. This tragedy, which occurred 70 years ago, is still one of the deadliest fires in the history of the United States.

Now Available: Heroes Behind the Badge Documentary

Orders will ship late October 2012: Produced by Modern City Entertainment, HEROES BEHIND THE BADGE features stories of some of the brave men and women of law enforcement who have put their lives on the line and survived, as well as those who have made the ultimate sacrifice.

Now That the Nationwide EAS Test Has Been Completed, What About Mobile Device Alerts?

The Federal Emergency Management Agency (FEMA) recently completed a nationwide test of the Emergency Alert System (EAS) targeted for the radio, television, cable and satellite broadcast communities... The audience for the nationwide EAS test was composed of viewers and listeners of radio and TV programming. However, with today's increasingly mobile society, many users have come to rely on their mobile device as a primary means of communication during an emergency event. So, what about...

NPSTC Non-P25 Digital Technology Will Hurt Interoperability

25 is not the only digital land mobile radio technology available. Digital LMR technologies such as DMR, MPT1327, and TETRA are widely used outside the U.S. and hold the dominant market position in other parts of the world. Recently, some public safety and critical infrastructure agencies here in the U.S. have been opting for these and other disparate technologies that are not compatible with P25.

NPSTC Opens Nominations for Annual Public Safety Awards

NPSTC relies on hard-working volunteers to accomplish our important work on behalf of public safety telecommunications. We want to recognize the hard work and commitment you provide while working full-time jobs. Please submit the names of those who should be recognized. You do not have to be a member of NPSTC to nominate someone or to be nominated.

NPSTC Opens Nominations for Annual Public Safety Awards

The National Public Safety Telecommunications Council (NPSTC) relies on our hard-working volunteers to accomplish our important work on behalf of public safety telecommunications. We want to recognize the hard work and commitment you provide while working full-time jobs. Please submit the names of those who should be recognized. You do not have to be a member of NPSTC to nominate someone or to be nominated. The deadline for nominations is April 30, 2014.

NPSTC Presents Strong Case for a Single Nationwide Broadband Network for Public Safety

On March 1, 2011 the National Public Safety Telecommunications Council (NPSTC) unanimously voted to support the concept of a single nationwide broadband network for public safety instead of the network of networks approach. At an ex parte discussion held by the Federal Communications Commission (FCC) for invited representatives of public safety, NPSTC made the strong case for a single flexible, reliable, and vibrant national broadband network, presenting high-level conceptual drawings to...

NPSTC Radio PCR Group Announces Interoperability Programming Tool

The NPSTC Radio PCR Working Group recently created a radio programming and management tool called PAM. The tool was created in order to mitigate a problem that was discovered during the search for the suspect in the shooting of a Florida police officer in 2011, in which programming failed to connect radios designated for interoperability.

NPSTC Releases NEW Public Safety Grade Report to Guide Requirements for Mission Critical National Public Safety Broadband Network

The NPSTC Broadband Working Group (BBWG) is proud to announce the publication of "Defining Public Safety Grade Systems and Facilities." The definition is of critical importance to public safety agencies and to the First Responder Network Authority (FirstNet) which has been charged with building a nationwide public safety broadband network (NPSBN)

NPSTC Seeks Volunteers for NEW Working Group: Radio Interoperability Best Practices

NPSTC's Governing Board recognized a need and asked the Interoperability Committee, in partnership with the Technology Committee's Radio Programming Compatibility (PCR) Working Group, to develop a new Working Group to examine radio interoperability best practices. The Working Group will develop best practices to enhance the ability of first responders to efficiently communicate in situations requiring the response of more than one public safety entity.

NPSTC Submits EMS Apps List for FirstNet's PSAC

The NPSTC Emergency Medical Services (EMS) Working Group has submitted a list of current and conceptual broadband applications at the request of the First Responder Network Authority (FirstNet), Public Safety Advisory Committee (PSAC).

NPSTC's BBWG Publishes Push-to-Talk Requirements for Broadband

The principal purpose of this document is to define, from the perspective of the NPSTC, broadband public safety PTT requirements for consideration by FirstNet as it embarks on its mission to deploy the nation's first Nationwide Public Safety Broadband Network (NPSBN) and the 3rd Generation Partnership Project (3GPP), along with other international standards bodies.

NPSTC's Broadband Working Group Publishes Local Control in the Nationwide Public Safety Broadband Network

As the long-awaited public safety broadband network moves closer to reality with the passage of legislation last month, NPSTC's Broadband Working Group (BBWG) has been working to identify public safety requirements for the nationwide public safety 700 MHz broadband network.

NPSTC: Urgent Questionnaire on T-Band Frequency Usage by Public Safety Agencies

The National Public Safety Telecommunications Council (NPSTC) recently established a special Working Group to study this issue and to prepare a report on the impact this law will have on our law enforcement, fire/rescue, and EMS agencies, as well as on other public safety users. The report will identify how these T-Band channels are currently in use and determine if possible options may be available to the public safety community to maintain critical communications and comply with the law.

NSA Annual Conference

There are over 60 Seminars and Workshops covering all aspects of the duties and responsibilities for sheriffs' offices, including, but not limited to Law Enforcement, Jail Operations, Service of Process, Transportation of Prisoners, and Court & Judicial Security.

NSC Texas Safety Conference & Expo

The April 7-9, 2013. National Safety Council (NSC) Texas Safety Conference & Expo (TSCE) will provide an opportunity to share the latest developments in safety issues, trends, and best practices along with the latest in products and services from more than 150 exhibiting companies.

NTIA cautions against early public-safety LTE deployments

Officials for the National Telecommunications and Information Administration (NTIA) recently asked jurisdictions with plans to deploy public-safety LTE systems during the next year to stop their work to ensure that money is not wasted on equipment that will not integrate into the nationwide broadband network. .

Nuance's Dragon Dictate for Mac Version 4 is Ideal for Public Safety Professionals

Nuance Communications, Inc. has announced Dragon Dictate for Mac, version 4 - the most powerful, accurate and personalized voice recognition software for the Mac available on the market today... Dragon Dictate for Mac allows people to save time and to be more productive in the report and filing process in the public safety industry, with dictation speeds up to three times faster than typing, with words appearing on the screen as you speak them.

NY agencies use Spillman to access info from the field, share data

Public safety agencies in Tompkins County (NY) are using new Spillman software to access call information from the field and share critical law enforcement data with other local and state agencies. Using Spillman's Mobile software, field personnel have the ability to access dispatch information immediately without relying on radio communication. Spillman's Mobile Voiceless CAD module enables personnel to view updated call information on their laptops as it is entered by dispatchers, while...

NY town fires all 4 PD dispatchers without warning to save $300K

Fallsburg (NY) has fired its four civilian police dispatchers in a move that blindsided dispatchers and union representatives but which Supervisor Steve Vegliante said will save the town more than $300,000.

NYC 9-1-1: The Eye Of The Storm

I arrived at the center approximately five minutes after the first plane had struck and at that point there was little credible information regarding the size of the plane or damage estimates from the scene. No matter, our personnel had already sprung into action putting our major incident plan into effect. Administrative and training personnel not normally involved in call taking operations were already on the floor...

NYC firefighters not invited to 10th anniv of 9/11 at Ground Zero

In a report posted by the New York Daily News, first responders will not be invited to this year's 9/11 ceremony at Ground Zero. That's the word from city officials who say there isn't enough room for the tens of thousands of firefighters, police and other rescue workers.

NYS Sheriff's Assoc 2011

Oakwood Hills Pd Saves $ While Upgrading to Rugged Laptops In Vehicles

The Village of Oakwood Hills, Illinois was looking for an alternative to using standard personal notebooks to meet their needs, that wasn't as costly as some fully ruggedized laptops for law enforcement or military use. Police Commander Peter Goldman said, "In law enforcement, ruggedized laptops need to be the perfect blend of durability and meeting the budgetary constraints that this economy has put every village under." That is why they chose the Rugged Notebooks Eagle. It has the...

OK Public Safety Conference

Oklahoma Public Safety Conference Norman, Oklahoma Oct 14-16, 2013

Okeechobee agencies choose Spillman for increased safety, savings

Three public safety agencies in Okeechobee County, Fla. will utilize a shared Spillman system in an effort to better serve the community. The Okeechobee County Sheriff's Office and Okeechobee County Fire and Rescue Department are joining the Okeechobee Police Department in using Spillman Technologies' fully integrated products for their community's needs.

Omnilert's Revolutionary 'SMS Inbox' Manages Ongoing Dialog with Emergency Alert Recipients

Omnilert, LLC has announced the release of a major breakthrough in interactive mass communications. "SMS Inbox" is a revolutionary new feature that organizes incoming responses to emergency alerts in a way that helps administrators gain better situational awareness to manage an incident. Additionally, system administrators can respond back to individual recipients via SMS text messages from the SMS Inbox cloud-based interface. The new feature is available to all e2Campus and Amerilert...

On 1st Anniv of Tornado Blackstone PD Deploys Ping4's Hyperlocal Citizens Alerts App

The Blackstone, MA Police Department has deployed Ping4 Inc's Hyperlocal Citizens Alerts app, Ping4Safety, which instantly notifies people of dangers and emergencies wherever they are in the world. Users can download this free app on their Apple or Android smartphones to receive immediate notification about natural disasters, dangerous storm situations, missing persons, traffic situations, terrorist attacks, and local crimes in progress.

On The Job: Rural Oregon Bus Crash MCI

Even in rural Northeast Oregon we are not immune to multiple casualty incidents (MCI). When something major occurs, we have to pool our resources together with our neighbors and get the job done. On the morning of December 30, 2012, at 10:07hrs, our 9-1-1 dispatch center erupted with a flurry of activity that wont soon be forgotten. A bus lost control and ended up going down a 200 foot embankment on Interstate 84. The slope was covered with ice and snow making it hard to extricate the...

One Year Later

The world changed in a profound way on September 11th. We were victimized, in a terrible, unimaginable and, for those of us in public safety, in a very personal way. Even a year later, each of us can certainly remember in vivid detail our activities, our thoughts, our feelings on that terrible Tuesday morning.

One Year Later in Pennsylvania

What has changed since that ill-fated day around the 9-1-1 Center? The 9-1-1 Center has relocated; it is no longer in the basement of the County Courthouse. It moved across the street to a newly renovated, modern, three story 10,000 square foot facility, that was already county property.

One Year Later: Moving Past September 11th

As we all have read or witnessed through news accounts since September 11th, 2001, our world has changed. Those of us in Emergency Management have seen both positive responses in understanding, establishing and mitigating threat, or risk, to our citizens, but we have also seen what I would consider to be the "chicken little" mentality where an uneasy society sees a terrorist around every corner and in every shadow

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Online Resource for Emergency Management Degree Courses

A new online resource site, Emergencymanagementdegree.com, was prepared by Audrey Banks in 2011 with the intent to help students who are interested in taking up a course in emergency management and disaster management. "One of my friends was looking on internet for information on the various courses available in emergency management," said Audrey. "While helping him, we collected a lot of info on the various types of courses in emergency management and the colleges and universities that...

Only 1 out of 4 EU citizens are aware of 112 as the European emergency number

At European level, still only 1 out of 4 citizens are aware of 112 as the emergency number to dial all over the EU. Moreover, this figure has been stagnating for years and it varies significantly across European countries. Thus, more than 25 countries of Europe are organizing awareness raising activities on the occasion of the European 112 Day 2013, observed on 11 February every year since 2009.

Ontario (CA) Police & Fire Departments Deploy Tiburon Mobility Solution for iPad to Increase Situational Awareness in Field

Tiburon, Inc., a portfolio company of The Gores Group and the leading provider of public safety software solutions, has announced that the City of Ontario, California Police and Fire Departments successfully deployed Tiburon's Mobility Solution for iPad.

Operation Serenade: Simi Valley PD and President Reagan's Funeral

As a dispatcher with the Simi Valley (CA) Police Department since 1977, promoted to the position of Communications Manager in 1990, I have been involved with many citywide incidents from earthquakes, to fires, to floods, to the opening of the Ronald Reagan Presidential Library with five living Presidents attending. But nothing has come close to being involved in managing public safety during the internment of Ronald Wilson Reagan, 40th President of the United States. This event was...

OR NENA Conference

911, public safety, nena, apco, emergency management

Orange and Anaheim Police Dispatchers Teach Kids About 9-1-1

According to the California Public-Safety Communications Office, statistics show there were over 250 million calls made to 9-1-1 throughout the United States in 2011. They also estimate that in some cities nearly 70% of 9-1-1 calls were non-emergencies and an overwhelming majority of those false calls were made by children between the ages of 4-11. In order to reduce these alarming statistics, Orange Police and Anaheim Police have taken a more proactive approach to public education.

Organized Crime

Organized crime is defined by modern law to mean the association of people in pursuit of criminal activity. The Chief Assistant District Attorney in New York County and head of the Rackets Bureau under legendary DA Frank S. Hogan, Alfred J. Scotti, considered organized crime a purely American brand of criminal activity. Of course he was of Italian ancestry and like many Italo-Americans resented labels Washington bureaucrats put on racketeering.

Our Week

With National Public Safety Telecommunications Week being celebrated each April, it's worth taking a look at the job we've been doing.

Outerlink Global Solutions Integrates with Golden Hour to Provide Communications Tracking Capabilities

Outerlink Global Solutions, the leading satellite tracking and first-responder communications provider for mixed air and ground fleets, has integrated its all-in-one communications system with Golden Hour, the only patented, integrated solution for the emergency medical transportation industry, to provide one-way communications tracking capabilities for EMS first responders.

Outerlink Releases First Satellite IP Push-to-Talk Solution for Helicopter Communications

Outerlink Global Solutions, the leading satellite tracking and first-responder communications provider for mixed air and ground fleets, today announced the launch of Communique HUB, providing the first of its kind, multi-modal, data communications and processing platform for aviation and ground fleets.

Outrageous 9-1-1 calls sought for new TV show

Heart attacks, car accidents, or fire. Everyone knows that 9-1-1 serves as an emergency telephone number - a vital lifeline to serve the community during crisis situations. But some of the calls made to this emergency hotline are anything but! Life or death? How about a dating hotline OR A call for take-out Chinese? TLC's newest series, OUTRAGEOUS 911, features the actual audio from some of the most ridiculous - and real-life - calls ever received and were looking for stories.

Overcoming Stress: A guide for 9-1-1 dispatchers

Some dispatchers have the amazing ability to go through day after day of hearing the cries for help from their fellow citizens without becoming overwhelmed or completely stressed to their limits. These dispatchers are not superhuman nor are they devoid of feelings. What sets them apart from their more stressed counterparts is the fact that they have been able to establish a positive balance between their work and their lives.

Oxnard (CA) FD selects Emergency Technologies' Visual Fire Software

The city of Oxnard, California Fire Department will deploy Emergency Technologies, Inc. (ETI) Visual Fire, a Fire Records Management System (Fire RMS), which will provide responders with access to mission critical data that will help improve firefighter safety and increase efficiency and effectiveness in federal and state reporting requirements. ETI will begin implementing Visual Fire later this year as part of a comprehensive public safety software modernization effort. Visual Fire will...

Ozaukee County Goes Live with ProPhoenix Public Safety Software

The Ozaukee County (WI) Sheriffs Department flipped the switch to release the live Phoenix software suite to fulfill their public safety needs. Home to a population of 87,000 residents and 215 sworn officers, Ozaukee County is now utilizing Phoenix Computer Aided Dispatch, Law Enforcement Records Management, WDA Mobile, Citizen Services Program (CSP), and soon, Corrections Management Software.

Pacific Interpreters Celebrates 20 Years of Improving Language Access for 9-1-1 & Healthcare Call Centers

Pacific Interpreters, Inc., a leading provider of over-the-phone interpreting for healthcare, 9-1-1 emergency services, government services, and other call centers, celebrates 20 years of providing high-quality language access services to eliminate communication barriers and connect its customers with the individuals they serve.

Pacific Interpreters Partners with First Contact 9-1-1 to Improve Language Access for 9-1-1 Call Centers

Pacific Interpreters, Inc., a leading provider of over-the-phone interpreting for Healthcare, Government, and Business Markets, has announced a strategic partnership with First Contact 9-1-1, a well-known supplier of high quality education and training programs to public service agencies, to improve language access for 9-1-1 Call Centers.

Palermo (Italy) Fire Department Named "International Firefighting Team of the year 2013"

Firefighting teams from different countries all over the world competed for the title "Firefighting Team of the Year" and handed in their best emergency interventions. The ceremony took place at the Congress Centrum in Ulm (Germany), the trophy was assigned to the Palermo Fire Department, followed by Botosani Fire Department (Romania) and Mooskirchen, Steinberg, Ligist Fire Department (Austria) in third place.

Panasonic Upgrades Fully-Rugged Toughbook 19 Convertible Tablet PC

Panasonic, an industry leader in rugged, reliable mobile computers since 1996, has announced upgrades to the Panasonic Toughbook 19, its best-selling rugged convertible tablet PC... With these upgrades, the reliable Toughbook 19 continues to be the ideal investment for a broad spectrum of demanding work environments, including in police and emergency services vehicles...

Panasonic Upgrades Toughbook 31 Rugged Laptop

Panasonic, an industry leader in rugged, reliable mobile computers since 1996, has announced upgrades to the Panasonic Toughbook 31, its best-selling fully-rugged laptop PC, including a faster processor, expanded storage, a more responsive touchscreen and other improvements. The Toughbook 31 is the gold standard for mission-critical mobile workers - including public safety first responders, military personnel, and field service workers - requiring exceptional performance in extreme environments.

Pants on the Ground::The Joys of Managing an Adult Dress Code

Every season of American Idol comes with its own set of surprises, and this year is no exception. "General" Larry Platt of Atlanta added the catchphrase "pants on the ground" to the American lexicon with his homemade ditty to drooping drawers. While his somewhat tongue-in-cheek composition focused on a particular dress style of the young, communications center managers can experience similar displays every day. If you are lucky enough to supervise a uniformed facility, then the remainder of...

Part-time Dispatcher-Tucson, AZ

The Drexel Heights Fire District (AZ) is currently accepting applications for a Part-time Dispatcher.Hourly rate for part-time position is $12.97/$13.63.

Partners in Emergency Preparedness Conference

Partners in Emergency Preparedness Conference "Experiencing Public Private Partnerships" Tacoma, WA

Pasco County, Fla., Upgrades to Next Generation-Ready 9-1-1 Call Processing Solution from PlantCML

The Pasco County, Fla., Emergency Communications/9-1-1 Center recently upgraded its emergency call centers to the next generation 9-1-1 (NG9-1-1) call processing solution, Sentinel Patriot, and management information system (MIS) solution, Aurora, from emergency communications leader PlantCML, an EADS North America company, through communications system provider, AK Associates.

Passing of CHP Dispatch Supervisor Mary Pat Marshall

CHP's Golden Gate Communications Center is deeply saddened to report the passing of Public Safety Dispatch Supervisor II Mary Pat Marshall, A06588. Mary Pat passed away unexpectedly on July 26, 2014, at approximately 0500 hours at Kaiser Hospital, Santa Clara.

Passing of KariAnn Beechler, RENO 9-1-1 Incident Dispatcher

The Nevada Chapter of APCO International is saddened by the loss of Reno Emergency Communications Supervisor Kariann Beechler. Kariann died tragically in an automobile accident on December 13, 2012.

Password Please: The Place of Social Media in Hiring Decisions

Recently the Internet has been all a-twitter about numerous reports of employers requesting social media passwords from prospective and current employees... While on the surface this practice seems a shocking violation of personal space and freedoms, there are others who would argue that valuable information concerning hiring decisions can be gained in this manner... Let's take a closer look at the issue; especially as it applies to public safety communications.

Pedal to the Metal for Public Safety: Statewide Emergency Networks Can Work Together, Without Washington and FirstNet

The Spectrum Act was a monumental decision, and our legislators should be applauded for dedicating the D-Block to public safety. When it comes to building these networks, however, the country already knows it has work to do. And it's doing it. While the Beltway gets up to speed on technical specifications and appointing the FirstNet board, traditional public safety and land-mobile radio networks (LMR) across the country are already proving that states can adapt to new interoperability...

Pennsylvania State Police Respond To Flight 93 Crash

When hijacked United Airlines Flight 93 crashed in Shanksville, Somerset County on September 11, 2001 the Police Communications Officers and State Police Officers from Troop A were handling the incoming telephone calls, along with the Somerset 9-1-1 Center.

Pepro Introduces Its 100 Foot Articulated Lattice Tower

Pepro LLC, a leading manufacturer of shielded enclosure systems for stationary and mobile applications, announced the availability of a new 100-foot Articulated Lattice Platform Tower that combines the easy set up and antenna placement of Pepro's monopole towers with a lattice design that offers far greater height and support for multiple antennas or dishes.

Pepro Provides Radio Site Shelters to the BLM for Use in Upgrading Sites across Wyoming

Pepro LLC, a leading manufacturer of shielded enclosure systems for stationary and mobile applications, has sold 15 enclosures to the Bureau of Land Management (BLM). Ten sites are under contract with Northwind Engineering and five sites will be done in house by BLM Communications Group. The upgrades being conducted throughout the state are mandated by the Radio Infrastructure Compliance Assessment Safety Health Environment (RI CASHE) safety audit

Personal Alerts: What Should Mobile Subscribers Expect Now that CMAS Implementation is Moving Forward?

CMAS is a new public safety system that allows people who own an enabled mobile device to receive geographically targeted, text-like messages alerting them of imminent threats to safety in their area. This alerting follows you wherever you go and does not require previous knowledge of zip codes or advance registration.

Perspective: Drugs, Violence and Enforcement

The murder of 52 women in Mexico is enough even for my hard bit experience in law enforcement to take - every dispatcher knows the tragedy of drug addicts' conduct on themselves, their families, and society... There is no way to stop opium trafficking so long as there is demand for heroin. The United States is the worlds largest consumer. Yesterday the President of Mexico, visibly upset when 52 women were burned to death by drug traffickers in a bingo parlor, suggested again that the U.S. do...

Perspective: Homeland Corruption

Michael McCaul, the U.S. Representative from Texas and Chairman of the House of Representatives Subcommittee on Oversight, Investigations and Management, revealed that that since 2004 130 U.S. Customs and Border Protection agents have been arrested on charges that have included drug smuggling, money laundering and smuggling.

Perspective: Out-Of-Control Border Patrol?

How do democratic nations deal with terrorism, perceived and real? Actually, the same way a dictatorship does. Freedoms are suspended and civil rights diminished. Martial law can be imposed, free press suspended and false propaganda issued. There is money in war. History has proved that greed instigated more than one world conflict.

Perspective: Rage, Hatred & Human Violence: By Another Road

In the aftermath of the Sandy Hook Elementary School shooting in Newtown, Connecticut, 9-1-1 Magazine columnist and former Assistant DA John C. Fine shares his perspective on the nature of modern violence and the dark road that leads toward these kinds of tragedies.

Perspective: Terrorism And Terrorists

Controlling a population through terror dates from the first human societies. Fear of terrorists has caused our free society, through elected officials, to circumvent civil rights. Lawsuits have been instituted that reveal electronic espionage on innocent U.S. citizens by government intelligence services. Torture of prisoners interned in offshore compounds, shrouded in secrecy, has been revealed by investigations and Congressional probes. The good have become bad and the bad have won a major...

Philadelphia 3rd Alarm

On Sunday November 28th, 2010 at 2:46 p.m. a building fire was dispatched on the 1100 block of O'Neil St. in Northern Liberties section of Philadelphia. Engine 29 arrived and reported heavy fire conditions in a 1 story vacant warehouse. 2&2 were placed in service. Command arrived and reported a 100x140 vacant warehouse with heavy fire conditions, placing all hands in service and requesting the 2nd alarm be struck.

Philadelphia PA 2nd Alarm Building Fire

On August 1st, 2012 multiple calls were being received for a building on fire at 1901 E. Westmoreland Street in the Port Richmond section of Philadelphia around 9:30 A.M. Companies arrived with heavy fire and smoke conditions from a 75x100 building consisting of 19 garages. The All Hands box was struck.

Photo Report: 2011 California Mobile Command Center Rally/Disaster Management Initiative

The California Emergency Management Agency, the California Fire Chiefs Association Communications Section, and the Carnegie Mellon University Silicon Valley Disaster Management Initiative held the 3rd Annual Mobile Communications/Command Center rally on May 22 and 23rd, 2011. This year's event combined the Rally with CMU's Disaster Management Initiative for a greater opportunity for associated workshops and exercises. The event was held at the CMU Silicon Valley campus located within the...

Photo Report: Camden NJ - Another Major Warehouse Blaze

On July 5th, 2011 a warehouse fire was dispatched in Camden City at 6th Street and Carl Miller Blvd. Battalion 1 arrived and reported a 250x50 two story warehouse heavily involved with fire through the roof. The 2nd Alarm was sounded on arrival. Crews surrounded the building and set up for defensive operations picking up water supplies on their way in.

Photo Story: 7th Annual Mobile Comm Vehicle Rally held in Virginia

The 7th Annual Command, Control, and Communications Vehicle Rally took place in Chantilly, Virginia, on June 17th at the Fairfax County Police Driver Training Track. More than fifty mobile command centers of all sizes from federal, state and local police and fire agencies displayed at the Rally, some brought in from Maryland, Pennsylvania and Delaware...

Photo Story: Coast Guard assists disabled fishing vessel

Coast Guard crews assisted a disabled fishing vessel and safely delivered it to Gloucester, Mass., at approximately 12:30 p.m. Friday, January 13th, 2012. The four-person crew of the 75-foot stern trawler Bulldog used their radio to contact watchstanders at the Coast Guard Sector Northern New England to report the vessel's engine shaft had broken and they needed assistance Thursday night.

PhotoStory: Gloucester City, NJ Vehicle Rescue

On November 11, 2011 Squad 51 from Gloucester City Fire Department along with EMS were dispatched for a M.V.A Rescue at Route 130 and Market St. in Gloucester City, New Jersey... Battalion 504 reported a 2 car crash with an S.U.V overturned with 4 occupants trapped. Additional BLS from Bellmawr and Westville were dispatched.

Pierce Mobile Command Vehicle Takes On Wide Range Of Response Challenges In Fremont, California

Pierce Manufacturing, an Oshkosh Corporation company, has placed a Pierce® mobile command vehicle into service with the city of Fremont, California. Built on a Pierce Velocity custom chassis, the apparatus addresses a wide range of emergency response needs of both the Fremont Fire and Police Departments. It was acquired through funding from an Urban Area Security Initiative (UASI) grant.

Pike County PSAP moves to new Solacom equipped facility days before Sandy hit

After moving into a new public safety complex in Lords Valley PA just 18 days before Hurricane Sandy struck, Pike County 9-1-1 had to hunker down and trust the recently installed Solacom next generation 9-1-1 system to function flawlessly as they responded to a month's worth of 9-1-1 calls in the two and a half days that the superstorm raged over the county.

Pioneer Cellular Partners with Intrado to Offer Text to 9-1-1

PlantCML changes name to Cassidian Communications, Inc.

Plant Equipment Inc., dba PlantCML, an industry leader in mission critical communications, has announced its official name change to Cassidian Communications, Inc.,an EADS North America company. As the largest and most trusted source of mission critical communications in North America, Cassidian Communications is leading the way in standards-based 9-1-1 call center applications, notification solutions and services and P25 land mobile radio networks. Over the last several years, the company...

PlanView Sliding Whiteboard Multi-Track System for Emergency Management

Magnatag's PlanView multiple track cabinets hold up to 10 sliding magnetic steel whiteboards, maps and bulletin panels, turning an ordinary wall into a flexible, easy to use visible Emergency Information Center.

Plaquemines Parish (LA) first to select Intrado Great Migration for move to NextGen 9-1-1

Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 solutions for public safety, has announced the launch of its Great Migration offer. The offer, created to help public safety answering points (PSAPs) safely migrate to NextGen 9-1-1, is a fully managed package of Advanced 9-1-1 (A9-1-1) solutions that requires no capital outlay and comes with the Intrado i3 Guarantee to ensure ongoing compliance with evolving standards.

Play it Again, Sam

A Manager's Guide to Recorder Procurement

Police and Fire Sharing Facilities:

If you travel across America you'll find that most cities and towns typically have separate police and fire stations and most of these stations also have their own dispatch centers. Even in some of the smallest towns in New England or the Midwest this still is the case. But with most states in a deep recession, taxpayers are questioning whether having separate facilities makes fiscal sense.

Police Collisions

Imagine you are home alone when you hear a very heated argument from the couple who live next door. You become very concerned when you start to hear items breaking; and then, the wife starts screaming. You make the 9-1-1 call to the police, hoping that within minutes, she will be safe.

Police Communications Manager - Chandler, AZ

Police Communications Manager - Chandler, AZ

Police Departments Continue to Underutilize Mapping and GIS

GIS for Public Safety has advanced a thousand fold over the past few years but most agencies don't fully leverage GIS. However, that can be easily remedied for your agency. An organization only needs to a) understand what the technology can do and b) understand how to implement the technology.

Police Dispatcher - La Mesa, CA

Police Dispatcher - Overland Park, KS

Police Dispatcher I/II - Irvine, CA

CITY OF IRVINE PUBLIC SAFETY DISPATCHER I/II $42,369 - $68,827 ANNUALLY The City of Irvine seeks a dependable individual to serve as a Public Safety Dispatcher. Dispatchers work in a dynamic environment and are the primary link between the public and the emergency police services at the City of Irvine. Requires a high school diploma and customer service experience or equivalent. Minimum typing speed of net 45 wpm. Visit www.cityofirvine.org/jobs by 07/05/2011 to apply. EEO/ADA

Police Dispatcher II - Montebello, CA

Police Dispatcher Lateral (FT) - City of Folsom

Police Dispatcher Lateral - City of Folsom, CA

CITY OF FOLSOM Experienced Police Dispatcher Lateral (Temporary/Part-Time) $24.67 per hour. Contact City of Folsom Human Resources Office, 50 Natoma Street, Folsom, CA 95630; (916) 355-7202. Resumes not accepted in-lieu of City application. EOE. www.folsom.ca.us

Police in Whitefish, Montana Now Issuing Tickets with digiTICKET eCitation System

Saltus Technologies, a leading provider of innovative eCitation systems for public safety, has announced that the Whitefish, Montana Police Department recently deployed the digiTICKET electronic ticketing solution. digiTICKET allows police officers to use a handheld ticket writer to scan a driver license barcode and quickly generate municipal and county tickets. The system is designed to reduce officers' time, eliminate data errors and reduce administrative costs. digiTICKET also interfaces...

Police, Fire & EMS Dispatcher - Allen, TX

Portable Full-Function Dispatch Systems For Mobile Incident Emergency Response

At the APCO conference in Philadelphia last month 2012, C4i launched another innovation in the dispatch communications field. SwitchplusIP Command-Center LT is exactly the same IP-based, feature rich, interoperable control console as the SwitchplusIP master system, but condensed in a small, ruggedized container to be easily transportable.

Portland (TX) PD Purchases Spillman

The Portland (Texas) Police Department has chosen Spillman Technologies as its new public safety software provider. The department selected Spillman after searching for a stable, responsible software provider that treats customers with integrity, said Terrell Elliott, manager of information technology for Portland PD.

Portland public safety agencies partner with GeoComm for Interoperable Communications Planning

The City of Portland and the Portland Dispatch Center Consortium (PDCC) have initiated a project with GeoComm Consulting Services to work on Portland area's Interoperable Communications Strategic Plans Update and Public Safety Answering Point Feasibility Study Project. The PDCC will receive the assistance from GeoComm to update the region's Interoperable Communications Strategic Plan (ICSP), developing regional standard operating procedures (SOPs), and determining the feasibility of...

Portland, ME Deploys GeoBlade Suite for Public Safety GIS

The City of Portland, ME Police and Fire Departments have realized the need for GIS integration for their public safety operations. Portland had recently deployed a suite of ArcGIS Server based public safety tools from Geographic Technologies Group (GTG). Portland IT and GIS worked with GTG to deploy GeoBlade Dispatch, GeoBlade AVL, GeoBlade Route, GeoBlade Fires, GeoBlade Crimes, and GeoBlade Mobile which integrate seamlessly with any CAD system and in their case the Sungard CAD and RMS...

PowerPhone and Verbal Judo Institute Announce Partnership to Bring Tactical Communications to 9-1-1

PowerPhone, Inc., a leading provider of 9-1-1 call handling training and technology, has jumped in the ring with an exclusive partnership with the Verbal Judo Institute to deliver a groundbreaking new continuing education course - Dispatch Judo: Verbal Defense & Influence for Emergency Communications. For the first time ever, the concepts of Verbal Judo, an internationally recognized method of defusing potentially violent situations, will be brought to emergency communications.

PowerPhone Issued Patent for Improving Emergency Response

PowerPhone, Inc., a leading provider of emergency communications training and technology solutions, has been awarded by the US Patent and Trademark Office patent number 7,978,826, entitled "Response Advisor for a Call Handling System." The embodiment of the patent, PowerPhone's Total Response Computer Aided Call Handling (CACH) software, is an application which provides a series of scripts for use by 9-1-1 dispatchers to standardize the emergency call intake process and compile, into one...

PowerPhone Issues Active Shooting Response Bulletin

PowerPhone, has published an Active Shooting Response (ASR) Bulletin for public safety agencies. The free bulletin may be used as agencies see fit in preparing and equipping their call takers and dispatchers with effective instructions to deal with an active shooting event.

PowerPhone Names Gary S. Moore as Director of Training

PowerPhone, Inc., a leading provider of 9-1-1 emergency call handling systems, has announced the appointment of Gary S. Moore, Dr.P.H., as its Director of Training. Dr. Moore comes to PowerPhone from Judge Med, formerly the Training Education and Certification Centers for cardiovascular surgeons, where he served as the eLearning Director, delivering interactive, multimedia-rich online training programs to major pharmaceutical firms and medical manufacturers.

PowerPhone White Paper: The Power of the Positive Approach: Discovering the Potential of Your Team

PowerPhone held a webinar earlier this year on The Power of the Positive Approach: Discovering the Potential of Your Team. The white paper summarizes the webinar and addresses questions raised from your industry peers

PowerPhone Wins 2011 Gold CQIA Innovation Prize

PowerPhone, Inc., a leading provider of 9-1-1 call handling systems, has been awarded a "gold" Connecticut Quality Improvement Award (CQIA) Innovation Prize for their flagship Total Response system, which combines 9-1-1 dispatcher training, tools and accreditation.

Pre-Hospital Care & 700 MHz Broadband for Mission Critical Public Safety Data - From Calling Rampart to Communicating with the Enterprise

Today our staff has many options when it comes to voice communications. We provide them high end portable radios with capabilities in VHF, digital, and even encrypted channels. They often carry a portable radio worth thousands of dollars... yet they still use these devices as glorified walkie-talkies. Rarely are these voice devices used to their full potential.

Preparing for the Disaster: How the City of Spokane Bolstered Emergency Response Readiness

By utilizing the latest version of Infor EnRoute, the Spokane CCC is able to equip all of their dispatch users with the latest GIS functionality. This allows them to make route recommendations to responders, helping EMS and fire units to arrive at the scene of an incident as quickly as possible. Infor EnRoute also provides advanced data drill down capabilities, which facilitates in-depth analysis of dispatch responses.

Presidio of Monterey Deploys Emergency Management/Force Protection Solution from InterAct

InterAct, a leading provider of incident response and emergency management software and solutions, has successfully deployed a modern Installation Emergency Management (IEM) and Force Protection solution at the Presidio of Monterey (POM). The solution consists of Computer Aided Dispatch (CAD), Mapping and Mobile capabilities that modernize a series of previously manual systems.

Principal Business Systems Analyst - Portland, OR

Principal Business Systems Analyst $5,750 to $7,727 per month Open: June 1, 2011 - June 17, 2011 Seeking: 9-1-1 operations background, vision, communications skills, technical know-how for a leading role in moving Portland, Oregon's call center capabilities to the next level. See www.portlandonline.com/bhr/jobs/

Priority Dispatch Corporation Now a Member of the Industry Council

The Industry Council for Emergency Response Technologies (iCERT) has announced the addition of Priority Dispatch Corporation (PDC) to the Association's growing membership base. PDC is a dispatch method service provider that uses in-house research and development to deliver to the field a series of unique calltaking protocols for emergency communications centers worldwide.

Priority Dispatch Releases ProQA Paramount

ProQA Paramount marks a significant point in the advance of PDC software. Released this year, ProQA Paramount is more than the next step up the mountain in a long line of Priority Dispatch Corporation software used in more than 1,500 control rooms worldwide.

Procedural Justice & Police Legitimacy Training in Chicago: Reaping the Benefits of The Golden Rule

The goal of the Chicago Police procedural justice and police legitimacy training is for officers to understand the core concepts of procedural justice and legitimacy in order to build better relationships with the communities that they serve and the people whom they work with on the Chicago Police Department.... As of September 2013, the CPD Education and Training Division has trained over 7,700 Chicago Police Department personnel in the procedural justice and police legitimacy program.

Professional Ambulance Service Integrates EMS Technology Advances from In Motion Technology

Professional Ambulance Service (Pro EMS) of Cambridge (MA) has integrated the onBoard Mobile Gateway from In Motion Technology. This rugged in-vehicle mobile router and onBoard Mobility Manager will provide greater interoperability for recent EMS technological advances.

Profile: Cheyenne River Sioux Tribal Police

Law Enforcement, emergency response and dispatch within the reservation is the responsibility of tribal police. The force consists of a chief of police, one lieutenant, four sergeants, twelve police officers and five dispatchers. Five highways go through the reservation patrolled by three Indian Highway Safety Officers included in force numbers above.

ProPhoenix is the Next Generation Public Safety Software for Vineland PD, New Jersey

The City of Vineland, New Jersey is now utilizing ProPhoenix Public Safety Software. With a population of over 60,000, this large jurisdiction needed public safety software that could help them achieve their maximum public safety potential.

ProPhoenix Takes Hamilton TWP Live on latest Next Generation Public Safety Software

Hamilton Township Police Department (NJ) has gone "live" with ProPhoenix Computer Aided Dispatch, Wireless Digital Assistant Mobile, and Records Management solutions. With a population of 26,500 and a yearly call volume of 61,000, Hamilton Township wanted an integrated solution that would solve their data sharing needs. ProPhoenix was selected because of their ability to provide a modern cost effective solution while providing high customer satisfaction.

Protocol Use in Emergency Dispatch: An Evolving Standard of Care

Protocols have become an integral part of modern day, emergency dispatch operations. Protocols reduce variance, ensure a continuity of care, reduce liability, standardize response decisions, and provide a basis for performance measurement and quality improvement efforts. It's no wonder that protocol use has become a rapidly growing standard in a discipline that has, historically, been fraught with inconsistencies in call receipt, processing, interrogation, instruction, and dispatch.

Protocols and Policies: The Necessity of Dispatcher Discretion

In early October, David Givot, a practicing attorney and former paramedic published an op-ed piece entitled "Humans vs. Toys: What Happened to Dispatch Discretion?" While investigation related to the story that prompted this article continues, Mr. Givot's missive probably stirred up more discussion than did the catalyst for the conversation... The article - and subsequent online conversations - can lead us down some interesting paths.

Providence Health & Services, Oregon Region, Deploys RadioMobile Software

RadioMobile's turnkey installation of its newest offering IQ CAD Security dispatch software marks a new milestone in its quest to provide end-to-end dispatch and tracking solutions to public safety, security & fleet management operations. Providence Health & Services, Oregon region's Security services division uses "IQ Secur-CAD" towards dispatch, tracking and management of security personnel with affiliated hospitals and clinics. The software utilizes Microsoft SQL Server over a...

Pryme offers enhanced radio mic and tactical headset

Pryme Radio Products announces their most-up-to-the-minute innovations in communication accessories - including stealth GPS microphone, bone-conduction headset enhancements, and expanded Bluetooth capabilities.

Pryme Radio Products Licenses GPS Technology To Midian Electronics

Pryme Radio Products has entered into a non-exclusive agreement to license its extensive GPS technology portfolio to Midian Electronics, Inc. Midian is an Arizona corporation located in Tucson that produces a wide variety of advanced signaling/scrambling products for two-way radios. Midian will use its license to develop, manufacture, and market a Speaker Microphone with GPS and voice security capabilities. Pryme's GPS technology portfolio includes 30 Patents and Patent Applications in...

Pryme Radio Products Recognized at InnovationAwards

The 5th Annual Innovation Awards were recently held during the 117th International Association of Chiefs of Police Conference. Cygnus Business Media's Law Enforcement Group developed these awards to showcase cutting-edge products that were launched within the previous year. An independent panel of qualified, veteran law enforcement officials judges the entries. Products are judged on innovativeness, productivity, quality, contribution, ease-of-use, maintainability, cost effectiveness, and...

Pryme Radio Unveils Latest Innovations For Public Safety

Pryme Radio Products recently unveiled its arsenal of newest technologies at the IWCE Las Vegas earlier this month. All of the innovations introduced at the show are brand new this year, including two new additions to its award winning PRYMEBLU line, a wireless PTT adapter and a number of solutions for high-noise environments.

Pryme Surveillance Equipment Features Improved Situational Awareness and Comfort

Pryme Radio, an industry leader in professional quality two-way radio accessories, is joining forces with Hearing Components to enhance the comfort and performance of its communication equipment with the addition of patented Comply Foam tips.

PSA Video a Devastating Reenactment of What Could Happen If A Child Is Left In A Car

Red Castle Productions has created a powerful PSA to prevent more tragedies. In One Decision, actors reenact what could happen if a child is left in a car for a short time -- it can take as little as 15 minutes to suffer life-threatening injuries. The video also shows what to do if you ever notice a child alone in a car.

PSAP Leadership: Tough Times, Tough Lessons

The city of San Bernardino (CA) filed for bankruptcy in June of 2012, despite the best efforts of the California Public Employees Retirement System and the mid-management's bargaining unit the bankruptcy was given the green light by the federal judge on 8/26/2013. During the time the city was waiting for the bankruptcy to go through, the leaders within the police department were forced to learn many tough lessons...

PSAPs in Europe 2013 Overview Published by EENA

The European Emergency Number Association (EENA) has released the 'Public Safety Answering Points (PSAPs) in Europe' publication, edition 2013. In addition to the 28 EU countries, plus Iceland, Norway, Serbia and Turkey, this year's 145-page document provides an overview of the PSAPs structure in Albania, Bosnia Herzegovina, Kosovo, Moldova, Republic of Macedonia and Montenegro.

PSAPs' Finest Awards - Just 3 Weeks Left To Nominate

NICE invites you to nominate that individual for a PSAPs' Finest Award. Now in its seventh year, NICE's PSAPs' Finest Awards recognize individuals for their outstanding performance and contributions to the field of public safety communications. Nominations are accepted in four categories: Telecommunicator, Line Supervisor, Technician, and Communications Center Director.

PSAPs' Finest Awards Nominations Close June 1st

Don't miss out on an opportunity to nominate someone for a PSAPs' Finest Award. Nominations close on June 1st and can be submitted online... In its sixth year, PSAPs' Finest is an annual Public Safety awards program that recognizes individuals for their outstanding contributions to public safety communications. Awards are presented for Telecommunicator, Line Supervisor, Technician, and Communications Center Director of the Year.

PSAPs: Introduction to Emotional Intelligence Workshop

911Lifeline, in partnership with Dr. Lora Reed, announces the first of a series of workshops on leadership and organizational behavior in the PSAP.

PTS Solutions Partnership to add e-Citation Solution to Public Safety Software Suite

PTS Solutions, Inc and Saltus Technologies have formed a partnership to integrate Saltus' digiTICKET e-Citation Solution into PTS Solutions' Public Safety Software Suite. This partnership will enable law enforcement personnel to quickly create electronic citations in the field and upload the information directly to an agency's PTS Records Management System.

Public Safety & Security Fall Conference

Public Safety & Security Fall Conference Airport Security

Public Safety & Security Spring Conference

Public Safety & Security Spring Conference, Airport Security

Public Safety Agencies in Utah Team Up to Improve 9-1-1 Services

The Salt Lake Valley Emergency Communications Center (VECC) announced that several counties in Utah have taken the initiative to provide the first IP-capable 9-1-1 call delivery system in the state. Intrado and CenturyLink will offer an emergency service number (ESN)-based ESInet for all 9-1-1 wireline and wireless call handling and routing; IP-based Intrado VIPER call processing equipment; and a common database for call routing and mapping systems that display caller location. This new...

Public Safety Agencies to Participate in Interoperability Exercise in Sacramento

Twenty-four local, state and federal agencies will gather on Wednesday, May 8th, from 9 am to 4 pm in Sacramento (CA) to display their mobile communications centers, share innovations they have developed, and participate in an interoperability exercise.

Public Safety And The EMP Threat

For years many have talked about the threat of an electromagnetic pulse, whether natural occurring or as a result of a nuclear weapon, but recent event have increased concerns about that threat. EMP is the acronym for electromagnetic pulse, a burst of energy that travels through the air that is produced by a nuclear explosion in the atmosphere or possibly non-nuclear -manmade means that may result in widespread damage to all unshielded semiconductor/electronics, power lines,...

Public Safety Dispatcher and Public Safety Dispatcher in Training - Sunnyvale, CA

The City of Sunnyvale invites applications for Public Safety Dispatcher and Public Safety Dispatcher in Training. Public Safety Dispatcher - Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire-fighting, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as...

Public Safety Dispatcher I - Stamford, CT

Public Safety Dispatcher I/II-City of Irvine, CA

Public Safety Dispatcher I/II City of Irvine, CA Salary: $42,369 - $64,729 Annually The City of Irvine seeks a dependable individual to serve as a Public Safety Dispatcher. Dispatchers work in a dynamic environment and are the primary link between the public and the emergency police services at the City of Irvine. See complete ad: www.9-1-1magazine.com

Public Safety Dispatcher/Trainee - Lake Havasu City, AZ

LAKE HAVASU CITY MUNICIPAL GOVERNMENT PUBLIC SAFETY DISPATCHER/TRAINEE SALARY RANGE $17.98 - $25.18/HOURLY, DOQ TRAINEE: $16.35/HOURLY

Public Safety Industry Leaders Support NENA's i3 NG9-1-1 Architecture Interface Standard

Formal ratification of the NENA i3 standard is urged for optimum public safety communications performance and interoperability. 911 Datamaster, Avaya, Cassidian Communications, Digital Data Technologies (DDTI), GeoComm, RedSky Technologies, Solacom and TeleCommunication Systems demonstrate unprecedented collaboration in support of standards-based public safety technologies

Public Safety Radio Dispatcher (PSRD) Trainee-San Jose, CA

Public Safety Radio Dispatcher (PSRD) Trainee-San Jose, CA. For more information about the position, and to submit your electronic application, please follow the links on the City of San Jose website: www.sanjoseca.gov/cityjobs/

Public Safety Radio Dispatcher-Trainee-San Jose FD-San Jose, CA

Job Title: Public Safety Radio Dispatcher - Trainee Agency: San Jose Fire Department (CA) Accepting applications through Sunday, December 1, 2013 http://www.9-1-1magazine.com/careers

Public Safety Technology - Aging Systems And New Acquisitions: Important Ideas To Consider

As a product lifecycle evolves, the agency will struggle to keep the system operational amid ever increasing annual maintenance costs. An aging system also suffers from "support deterioration" because older systems become more difficult and costly to maintain over time. To extend the lifecycle of a product, even though defects become more frequent and severe as the product ages, vendors will add functional capabilities called "life cycle extenders" ...

Public Safety Telecommunicator - Bridgeport, CT

City of Bridgeport will hold an open competitive examination for Public Safety Telecommunicator. Visit website www.bridgeportct.gov for details and instructions on applying.

Public Safety, 9/11, and Critical Incident Stress

What we once knew as a traumatic event seems to pale in comparison to what thousands learned that day on the streets of New York, on the steps of the Pentagon, in a field in Pennsylvania, and even on the screen of the TV we remained glued to for days, even weeks, after the terrible tragedy that we now refer to as "9/11." Those of us in the trenches, used to responding to critical incidents as part of our job, may feel at a loss for words at this point. All the training in the world could...

Pull to the Right for Sirens and Lights PSA produced by EMS Agency

The Santa Clara County (CA) EMS System has produced a Public Service Announcement that is intended to teach drivers and pedestrians what to do when they encounter an emergency vehicle operating with emergency lights and siren. The video was produced using active EMTs, paramedics, dispatchers, firefighters, and deputies from the Santa Clara County EMS System.

Q&A: 9-1-1 Industry Alliance Faces 9-1-1 Overload Challenges & More

With 25 years of professional background in public safety and professional services, 9-1-1 Industry Alliance (9IA) executive director George S. Rice, Jr. is now helping to tackle a major issue impacting public safety, the 9-1-1 overload issue. 9-1-1 Magazine's Randall Larson spoke with Rice on why he is dedicated to public safety and how the alliance is working to ensure that no 9-1-1 call goes unanswered.

Q&A: Cisco Takes Mobile Ready Net to the Next Level

At last week's LandWarNet Conference in Tampa, Florida, Cisco introduced its latest wireless router, the 5915, the latest offering in the company's 5900 Series Embedded Services Router (ESR) product line. The new router is optimized for mobile and embedded networks and expands the capabilities of the Cisco Mobile Ready Net solution architecture with such new components as Dynamic Link Exchange Protocol (DLEP) and the latest Radio Aware Routing (RAR), and is designed to ensure communications...

Q-n-A: It's Not What You Say

After reading an article about this, I began thinking about Quality Control (QC). What is quality with a 9-1-1 call and how do we measure said quality beyond words and phrases? Words are important, yes; still the right words don't determine the quality of the work. How words are delivered determines quality....

Quality Assurance: The Behavior Allowed Becomes the Standard

In the modern workplace employees have a desire to know why they are being required to do things and often resent the "old school" just-do-as-I-say approach to management. Policies and procedures need to be explained to and understood by everyone. Often times, if the reasons are clear and the consequences of their actions, and not for their actions are emphasized and understood the resulting compliance will be greater.

Quality Assurance? Are They Learning or Burning?

Although needed and necessary, Quality Assurance (QA) programs can create chaos in your Comm Center if not presented and managed in a way that acknowledges some realities... But you cannot force people to put their defenses down when they are feeling unsafe. You can work to help them feel safe. Here are five thoughts on a positive pro-active approach to QA programs at 9-1-1.

Quality Improvement through Education and Positive Reinforcement

All the quality assurance data in the world is virtually meaningless if it is not followed up with a strong quality improvement initiative. Gathering the information and generating reports are just part of the process.

Quality Is Job 9-1-1

The state of quality control within our industry truly requires a case-by-case study. Some states have standards; others do not. Some agencies train; others do not. You get the point. Realistically then, quality must begin at home. But what do we mean by quality? What do we measure and how often do we measure it? And, more importantly, what do we do with the results?

QuickResponse-Ltd Edition Software for Next Gen Call-Handling

911-Inc., a leading provider of emergency call handling software and networking solutions has expanded its QuickResponse emergency call handling solution to include a Limited Edition version of the software for smaller PSAPs. New QuickResponse-LE provides affordable, IP based call handling solutions for small PSAPs

Quintron Unveils New UC3 Unified Command, Control & Communications Platform

Quintron Systems, Inc., a recognized leader in interoperable Enterprise-Class Systems for Security Command, Control & Communications, is pleased to announce the integration of its AccessNsite interoperable security management solution with the company's unique voice communications technology to form a new UC3 Unified Command, Control & Communications solution for Emergency, Safety, and Security Operations Centers

RAM Mounts & GammaTech Offer Mounting Systems for Durabook Mobile Computer

RAM Mounts and GammaTech Computer Corp. have teamed up to provide vehicle mounts to securely hold a variety of Durabook units in patrol cars and other police vehicles. RAM's Tough-Tray universal laptop tray perfectly adapts to GammaTech Durabook's rugged convertible U12C models, rugged S15C and D14RM, and fully rugged convertible R13S.

Range Networks' OpenBTS at the Heart of Solution to Assist Helicopter Search and Rescue Missions

Range Networks, a leading provider of commercial open source cellular systems and leader of the OpenBTS software project, has announced that Iceland technology integrator Rgg Corporation has developed a solution using OpenBTS and Range Networks hardware to aid in search and rescue missions in the Icelandic highlands. The solution exemplifies OpenBTS as a foundation for innovative and unique communications applications.

Rapid Notify Selected by Guernsey County EMA for Mass Notification Services

Rapid Notify, Inc. has been selected by the Guernsey County Emergency Management Agency in Cambridge, Ohio to provide mass notification services. The Rapid Notify system enables Guernsey County public safety officials to contact over 40,000 area residents in the event of an extreme emergency situation.

Rapid Reporting

Emergency Notification Systems: Public Safety's Regional Intercom

Rave Mobile Safety Delivers Vehicle Crash Telematics Data to King County (WA) 9-1-1

Collaboration Between King County, Rave and OnStar Results in First-in-Nation Demonstration Delivering Automatic Crash Notification Data to a 9-1-1 Center

Raytheon & Twisted Pair Solutions Unveil State-of-the-art Dispatch Center

Raytheon Company and Twisted Pair Solutions, a Seattle-based provider of mission-critical solutions for secure, real-time communication, has unveiled a next-generation dispatch system deployed for the San Luis Obispo County Sheriff. This state-of-the-art dispatch center is one of the first in the nation to be purely IP-based and supports the use of smartphones and tablets for seamless first responder critical communications, anywhere, on any device

Raytheon Awarded Nation's First Competitive Public Safety Broadband Network Contract

Raytheon Company RTN has been awarded the first competitive Public Safety Long Term Evolution (LTE) contract in the nation, as well as the first contract under the Broadband Technology Opportunities Program (BTOP), for recipients of the FCC 700 MHz Broadband Waiver.

Raytheon hiring Dispatchers - Antartica

Raytheon Polar Services Company is currently recruiting Dispatchers to support the United States Antarctic Program. To apply, visit http://www.rayjobs.com/rpsc. If you are unfamiliar with this program, check out our website at www.rpsc.raytheon.com. Information is also available in the USAP Participant Guide at http://www.usap.gov/travelAndDeployment/.

Raytheon Partners With LASD to Raise Public Safety In Nation's Most Populous County

Raytheon Company has announced that the Los Angeles County Sheriff's Department (LASD) vehicles equipped with new mobile data computer systems (MDCS) are now rolling out on the streets, protecting residents. LASD patrol cars, motorcycles, prisoner transport vehicles and SUVs outfitted with the Raytheon-integrated computer systems are now on patrol in L A County.

Raytheon selects Downey (CA) for its Public Safety Regional Technology Center

Raytheon Company has selected Downey, Calif., as the location for its new Public Safety Regional Technology Center. The company is planning to open the facility in the next three months.Occupying 27,000 square feet and employing up to 150 people, the new center will serve as the focus of Raytheons civil communications business in the western United States and provide test and research facilities, training, and maintenance and logistics, customer and systems support.

Raytheon to provide first-ever laptops to LA County Sheriff's motorcycle fleet

Raytheon Company has begun equipping the motorcycle fleet of the Los Angeles County Sheriff's Department (LASD) with computers that provide a new level of public safety and efficiency capabilities. Approximately 100 motorcycles will carry the new, lightweight computers in saddle bags by the fall.

Raytheon's INTEROP-7000 Provides Public Safety a Bridge from Land Mobile Radios to Smartphones and Tablets

Developed using open standards, Raytheon's new INTEROP-7000 enables police, fire and rescue professionals to use commercial smartphones and tablets integrated with existing communications equipment, such as land mobile radios. INTEROP-7000 also positions public safety to become part of the First Responder Network Authority (FirstNet). FirstNet will provide the first nationwide public safety broadband network.

Reactive and Proactive

How Communication Helped Safeguard Southern California Residents during the Wildfires

Reading (OH) FD selects SafetyPAD EMS Information Systems for patient care reporting

OPEN Incorporated, makers of the SafetyPAD software Suite of products for Fire and Emergency Medical Services, has announced the award of a contract with the City of Reading Ohio for implementation of OPEN's electronic Patient Care Reporting system-SafetyPAD.

Recognition: The Other 51

Another National Telecommunicators' Week has come and gone. Some agencies went all out, while others kept it low-key. Some didn't celebrate at all, which is kind of sad since this is the one week a year we set aside to formally recognize our staffs. But sadder than the lack of celebration during these seven days in April is what occurs during the other 51 weeks of every year.

ReconRobotics Introduces Micro-Robot To Protect Patrol Officers

ReconRobotics, Inc., a leader in tactical micro-robot systems, has introduced the Recon Scout Throwbot LE, an affordable yet highly sophisticated micro-robot designed to help patrol officers assess potentially dangerous situations. Until now, use of robots by law enforcement has typically been restricted to tactical teams and bomb technicians, but the Throwbot LE is specifically designed to mitigate the everyday risks that patrol officers encounter during interrupted robberies

Record Setting Public Sector Involvement at 2013 ITS America Meeting & Exposition

This April 21-24, two thousand transportation and high-tech leaders from around the nation will gather in Nashville, Tenn. for one of the most important transportation events of the year, the Intelligent Transportation Society of Americas (ITS America) 23rd Annual Meeting & Exposition being held at the Gaylord Opryland Resort and Convention Center.

Recording Solutions: The Collaboration of Small Agencies Can Yield Big Results

Many forward-thinking municipalities have started working together, pooling their budgets to implement the infrastructure or technology that they could not otherwise afford. Through collaboration, agencies in Minnesota - as well as Texas, California and Colorado - have profited by leveraging one system for multiple agencies through cost-sharing technology acquisitions.

Red Cross Uses Digital Signage To Help Save Lives

Following the 2007 San Diego wildfires, the San Diego/Imperial Counties Chapter of the American Red Cross knew it was time to update their notification facilities. Using private and public funding, the Red Cross created a state-of-the-art, video-based information management system to facilitate information flow, so that Chapter personnel could communicate more effectively with each other, the public and the media.

Redefining the Human Machine Interface

Simultaneous auditory stimuli (e.g., radio and telephone transmissions) is a common occurrence within in the 9-1-1 communication center. Competition for the telecommunicator's attention and comprehension with receipt of two simultaneous verbal transmissions may result in critical information being missed or lost when switching between tasks. To better manage competing auditory activity, the telecommunicator needs a process to receive, analyze, and organize this activity in such a way that...

RedSky: Cloud-Based E9-1-1 Makes Compliance Easy

Seventeen states currently have E911 legislation requiring enterprises over a certain size, occupying multiple floors of a building or those purchasing a new PBX to implement E911 to protect their employees and visitors. Several additional states are considering their own version of legislation. Military bases have an initiative to be compliant by end of 2014.

Reducing Crime, Increasing Community: New Neighborhood Social Network Helps

Across America, neighborhoods are turning to a new neighborhood social network to communicate with neighbors, trade goods, borrow gardening tools, find lost pets, cut back on crime and respond to emergencies. Nextdoor is a new, free and secure social network designed to connect neighbors with each other and build community.

Redwood City PD Adopts Nixle Notification Service

The Redwood City Police Department has announced it is now using Nixle to send important and timely public safety information to residents. Nixle Connect allows the department to communicate with the public via text/SMS, e-mail, and Internet posts at no cost. Nixle will be used as the primary resource for distributing secure information to residents over the department's web-based platforms.

Redwood City PD Among First in US to Deploy Live Guide Video Chat

The Redwood City (CA) Police Department is using Netop's Live Guide video and text chat to allow community members to have real-time, interactive video chats directly with Redwood City police officers. Live Guide utilizes the latest technology for two-way text, audio and video chat, offering another way for the community to connect with the Police Department.

Reflections from Ground Zero

Since I returned from New York City as a Communications Specialist with California Urban Search and Rescue Task Force 3, I have been asked many times to explain exactly what the scene at the World Trade Center looked like. I would quickly agree with others that the scenes on the nightly television news reports were only a mere fraction of what we actually witnessed during our two-week deployment.

Regina Fire and Protective Services' RMS proves useful for optimizing assets

Regina Fire & Protective Services, Saskatchewan, Canada has reported that with help from their Records Management System (RMS) partner, FDM Software, it was able to make significant department improvements over the past year. The Department leveraged real, concrete data to better plan fire station location and more efficiently deploy apparatus to respond to alarms.

Reliable Communications Help CERT teams Aid in Community Disaster Response

Depending on the severity of the disaster, communications shut down which only worsen the situation. It is during times like these that Community Emergency Response Teams (CERT) are deployed to assist fire and police relief efforts. The CERT team in Monterey (CA) is touted as one the best in the nation, which has led to many other cities replicating the city's program.

Remember: A Nationwide Test of the Emergency Alert System Will Occur November 9th

On November 9th at 2:00pm Eastern Time (ET), the Federal Emergency Management Agency in coordination with the Federal Communications Commission and National Oceanic and Atmospheric Administration will conduct the first Nationwide Emergency Alert System (EAS) Test. FEMA, the FCC, and NOAA's vision for improving the EAS is incremental, which means testing the readiness and effectiveness of the EAS as it currently exists is the first step. A more effective and functional EAS requires continual...

Remembering Ray Downey, FDNY 9/19/37 - 9/11/01

All those who died that day will forever be heroes, but Ray Downey's life prior to that day had already made him a hero to so many who had know him. At 63, he was the Deputy Chief in charge of Special Operations Command (SOC) for the largest urban Fire Department in the world. His contributions to the Rescue community had made him a legend, and he was respected as a leading authority on Structural Collapse Rescue all over the Country.

Remote Print Manager Elite Helps Fire Department Dispatch, Responders, and Citizens

Reorienting the Dispatcher's Perspective

The Grapevine Police Department is like one big family. We have our good days and bad days. There are people we like and those we would prefer not to hang out with. There is sibling rivalry and an overwhelming ability to step up to the plate and help out in times of struggle and stress.

Repeater Interoperability Controller

Midian's RIC-8 is a tone remote adaptor and encoder that allows up to eight RIC-8 equipped repeaters connected by leased line or microwave to interoperate

Rescues made in Camden NJ Dwelling Fire

On March 8th, 2011 at 12:38 A.M. Camden City (NJ) companies were dispatched for a dwelling with reports of people trapped. EMS arrived and reported the house was fully involved with 3 trapped occupants on the rear roof. Crews worked to remove the occupants who were transported to a near by hospital. The Battalion struck the all hands on arrival with heavy fire conditions.

Rescuetainment: Real Life TV: Friend or Foe?

A thirteen-year old girl is swept down a flood control channel in Los Angeles as swiftwater rescuers struggle to pluck her out of the torrent. A woman and her son are in a violent automobile accident and rescuers make a heroic effort to save them. The parents of a young man receive a surprise telephone call from police officers informing them that their son may be the victim of a homicide. A well-known Hollywood actor discovers his beautiful wife lying at the bottom of their swimming pool....

Restore Lost Handheld Communications Range Due To Service Changes By Using Skyprobes Antennas

SkyProbes Inc. has stated that its 14" long range broad band gain antenna for VHF handhelds can restore lost range due to system changes and other factors. The MK4, with its unique matching network and flexible stainless steel cable plastic covered whip, gives up to 3 times the range over the rubber duck antenna supplied with commercial VHF handheld radios.

Retrieved...Dogs of 9/11

Immediately following the attacks of 9/11, nearly 100 trained search dogs and their handlers- enlisted from 18 U.S. states - were deployed by FEMA to join the rescue efforts at the World Trade Center in New York and the Pentagon in Washington, D.C. Alongside firemen and other teams sorting through the debris, the dogs worked tirelessly around the clock to locate survivors in the rubble - images of which deeply intrigued Dutch photographer Charlotte Dumas as the events unfolded in the news...

Revised Guidebook for Self-Reliance during Natural Disasters and Civil Unrest

Originally published in 2007, the author, retired fire department captain George R. Bradford, has thoroughly updated the book with additional tools and guidelines for the civilian "immediate responder" -ordinary citizens operating at their own homes or businesses who are willing and able to provide the most timely action during those critical first few moments following an emergency, before the availability of government public safety responders (which, during a major event, may be delayed).

Richardson (TX) PSAP Accepts Avtec's IP-Based Radio Dispatch Consoles

The City of Richardson, Texas, with a population of nearly 100,000 residents, has accepted the Avtec ScoutTM CSSI radio dispatch console for its state-of-the-art 9-1-1 Communications Center. It is the first multi-vendor trunked radio system deployed in North America utilizing the APCO Project 25 Console Sub-System Interface (P25 CSSI) standard, which connects Avtecs Internet Protocol (IP)-based consoles to the city's Cassidian P25 radio system. The 10 Scout consoles are a critical component...

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RIP Dispatcher & 9-1-1 Magazine writer David Dowling

9-1-1 magazine is very sorry to report the death of contributing writer David Dowling, who passed away on April 18th, 2014. David retired after a 40-year career in Emergency Communications with the San Bernardino County Fire Department in Southern California...

Rising Sun: Dimming Hope - What the 9-1-1 Community Can Learn from the Tragedy in Japan

Sitting half a world away and watching the spectacle unfold, those of us in the Western Hemisphere are still afforded a ringside seat as the tragedy in Japan continues to develop. Every day brings with it new information, and seemingly a new crisis. As with any disaster, we in emergency services have a unique view of these events. Who didn't watch the Twin Towers fall and immediately have a sense of the tremendous public safety losses? We didn't need to be informed; the first picture told us...

Rockland County, NY: Public Safety Initiatives for A Secure Future

Public safety has not always kept pace with dramatic changes in technology. Young people with advanced computer skills using inexpensive cell phones and video games seem miles ahead of the average police officer whose analog radios with limited range and interoperability, make it difficult, and at times impossible, to communicate with other agencies let along their own command. This in an era when clandestine federal operations, funded with billions of dollars of taxpayer money, have the most...

Rocky Mount PD Enhances Public Safety with ShotSpotter Gunfire Alert Service

The Rocky Mount (NC) Police Department is quickly realizing key benefits in incorporating the gunfire alert and analysis technology provided by SST, Inc., with its strategic and tactical operations to combat crime in the city. In July 2011, the Rocky Mount Police Department implemented the ShotSpotter Flex solution in support of its ongoing commitment to rid the city of gun crime and gun violence and improve the quality of life for its residents.

Rogers FD becomes first agency in Arkansas to deploy PulsePoint apps and AED registry

A new smartphone app is coming to Rogers (AR), and it has the potential to help save lives. "PulsePoint" is a free app that notifies CPR certified people of a cardiac emergency nearby. When a 9-1-1 call is placed, the closest person in a public location that is certified to perform CPR will be alerted on their phone so they can respond before emergency crews arrive.

Role of 9-1-1 Dispatcher Emphasized in Active Shooter Incidents Following Sandy Hook Investigation

Statistics released by the Department of Homeland Security indicate that the average active shooter incident lasts 12.5 minutes, while the average law enforcement response time is 18 minutes. This means that very often, the 9-1-1 dispatcher will be the first law enforcement representative to establish contact with victims or those closely involved with these dramatic events.

Role of Social Media in Law Enforcement Significant and Growing

LexisNexis Risk Solutions has announced the results of a comprehensive survey focused on the impact of social media on law enforcement in criminal investigations. The survey revealed that currently four out of five respondents use various social media platforms to assist in investigations and found agencies serving smaller populations and with fewer sworn personnel (<50) use social media more, while state agencies tend to use it less (71%) than local (82%) and federal (81%) agencies.

Rosenberg PD chooses Spillman to remotely access to data

Officers at the Rosenberg Police Department in Texas will gain access to records and images and have the ability to search for data, view dispatched information, and receive call assignments from the field using the new Spillman Touch application.

RTT Mobile's ELSA Named Technology of the Year by the National Organization of Black Law Enforcement Executives

RTT Mobile Interpretation is proud to announce that its hands-free, mobile interpretation device ELSA (Enabling Language Service Anywhere) has been recognized as the 2014 "Technology of the Year" by the National Organization of Black Law Enforcement Executives (NOBLE). The award is sponsored by the international telecommunications equipment company Harris Corporation and is presented to organizations who are strong advocates of technology that benefits law enforcement and public safety.

Sacramento Police Cycling Team To Honor Fallen Officers

On June 18, 2011, the Sacramento Police Department Cycling Team was the first all law enforcement team to compete in the Race Across America. The race is an epic 3,000-mile bicycle race from California to Maryland. In June of 2012 Team Sac PD plans to take on that challenge again.

Sacramento Police Cycling Team To Honor Fallen Officers

On June 18, 2011, the Sacramento Police Department Cycling Team was the first all law enforcement team to compete in the Race Across America. The race is an epic 3,000-mile bicycle race from California to Maryland. In June of 2012 Team Sac PD plans to take on that challenge again.

SafeTown Helps the Magnolia Police Department Improve Community Connections

The Magnolia (TX) Police Department has unveiled "SafeTown," a powerful, easy to use suite of web-based and mobile apps that will connect and empower local law enforcement and citizens to make their community a better and safer place to live.

SafetyPAD enhances Enterprise Case Flow module with automated notification, assignment capabilities

OPEN Incorporated, makers of the SafetyPAD suite of technology products for Fire and Emergency Medical Services, has enhanced its Enterprise Version 4.0 platform with automated case flow notification and assignment capabilities. These new features will expedite certain administrative procedures and empower personnel to focus more on patients and less on paperwork.

SafetyPAD partners with Boston area hospital to allow electronic sharing of patient data from Boston EMS

OPEN Incorporated, makers of the SafetyPAD suite of technology products for Emergency Medical Services, announced that Brigham and Women's Hospital implemented its automated Web Services application programming interface (API) to receive pre-hospital patient data from Boston Emergency Medical Services. The technology ensures that hospital staff receive critical information documented in SafetyPAD pre-hospital reports by first responders for patients transported to their hospital.

SAIFE Sentry, a Rugged Smartphone for Secure Communications

Handheld, a leading manufacturer of rugged mobile computers and smartphones, had announced a new offering from business partner, Ascent Rugged Mobile. The SAIFE Sentry combines Cummings Engineering's SAIFE encryption software with Handheld's Nautiz X1 ultra-rugged smartphone, for a tough and secure mobile solution.

San Bernardino County: Grand Prix/Old Fires - Deja Vu...."We Have Been Here Before"

October 21, 2003 was hot and clear with a great view of our local mountains. In Rialto California, at the San Bernardino County Fire Department dispatch center, interviews were being conducted to select the next "much needed" Emergency Service Dispatcher. At around 1530 hours, the last interview was completed when one of our on duty dispatchers took time out to point to the small column of smoke clearly visible to the northwest of our facility...

San Diego Police Department selects Dynamic Instruments for its next generation Dispatch Voice Recording System

San Diego Police Department selects Dynamic Instruments for its next generation Dispatch Voice Recording System

San Jose Firefighters Conduct Swiftwater Rescue

On Thursday, March 24, 2011 units of the San Jose Fire Department responded to a stretch of the rain swollen Guadalupe River near the San Jose International Airport for a report of a subject trapped in the fast moving water. Firefighters with San Jose's Urban Search and Rescue Task Force worked quickly to deploy two inflatable rescue boats needed to reach the victim.

San Ramon Valley Comm Support 131

The San Ramon Valley Fire District (SRVFPD) in Northern Californias Bay Area recently put into service a Type 1 Communications Support Unit, CS131. The design was the result of extensive review of other Mobile Command Post type vehicles from throughout the United States and, to some degree, elsewhere. Attempts were made to avoid the pitfalls of some of these vehicles, while capitalizing upon their successes.

Sand Storm Inundates Coastal Homes in Oregon

A fierce windstorm, with winds of 50 MPH, blew beach sand all over more than a dozen homes built on a sand spit on the coastal town of Waldport, Oregon last January 17th. The homes are frequently visited by wind storms that drive the sand over and around the homes, but nothing of this level had ever occurred before.

Santa Monica Police Department to Host Social Media the Internet and Law Enforcement Conference

On January 10-12, 2011, Santa Monica Police Department (SMPD) will host the second Social Media the Internet and Law Enforcement (SMILE) Conference at the RAND Center in Santa Monica to discuss the use of social media to improve law enforcement, community engagement and crime prevention.

SAP Situational Awareness Rapid-Deployment Solution Offers Real-Time Insights to Police & First Responders

SAP AG has announced the availability of the SAP Situation Awareness rapid-deployment solution for public sector with SAP HANA. Applying a combination of innovations, the new solution provides real-time situational awareness to operational public safety and security officials who are on the ground dealing with major incidents, serious crime and emergencies.

SAR Technology Inc. announces 'Incident Commander Pro' 7.0 ICS Management Software

SAR Technology has released the latest edition of "Incident Commander," their premier software program for managing search, rescue and emergency response missions. Built on the Incident Command System (ICS) and based upon years of practical experience, "Incident Commander 7.0" provides a field-proven set of Command, Operations, Planning and Logistic functions to manage every type of emergency-response mission.

Sarasota County, Florida Takes GIS Data Management to a New Level

Sarasota County, Florida is working with GeoComm to implement a series of GIS Data Management software and GIS services. The implementation of these items will be vital in the countys continuing process of improving 9-1-1 emergency services with accurate, up-to-date GIS data.

SAS Enterprise Solution Aid Bermuda Police Service In Intelligence, Crime & Case Management

The Bermuda Police Service has long used the Memex intelligence platform for its Intelligence Unit. The BPS recently rebuilt its Custody facilities and environment as it furthers its PACE (Police and Criminal Evidence Act) compliance. BPS explored an enterprise solution for its entire booking and case management process, and selected SAS' Memex product line. BPS officials had a chance to observe a similar system being deployed at the Surrey (UK) Police Force before its decision.

SAW: Valuable Tool To Survive Hurricanes And Disasters

It's been nearly three months since Hurricane Irene followed by a second violent storm tore through the eastern states. The Federal Emergency Management Agency (FEMA) declared many zones disaster areas. Millions of homeowners were without electricity when trees and branches fell onto power lines. Trees damaged homes and vehicles as well. Clean up continues. There is nothing worse than feeling helpless without emergency equipment when disaster strikes.

SC NENA/APCO Conference

SC NENA/APCO Conference 2012 Nashville, TN, Oct 31-Nov 2, 2012 http://www.scnena911.org/

SC NENA/APCO Conference

Scanning - Overheard on a Dark and Very Busy Dispatcher's Night

"Six-One-Charley-Five, respond on a domestic disturbance. Report of a male beating a woman with a..." *squelch* "...rabid ferret, last seen in caller's back yard, on top of a..."

School Bus Enhances CDP Mass Casualty Exercise

The Center for Domestic Preparedness (CDP) in Anniston, Alabama is known for its realistic, emergency response exercises. Responders attending the Hands-On Training for CBRNE Incidents (HOT-I) course will now have an added level of realism thanks to a school bus CDP recently added to the simulated mass casualty exercise for each class.

School Fire

On Monday, July 5, 2010 at 4:17 AM units of the San Jose (CA) Fire Department responded to a major fire at Trace Elementary School located at 651 Dana Avenue in the city's Rose Garden neighborhood.

School Safety: Retired Police Officer and Her Daughter Launch AttachaPack: Safety-Focused Kids Backpack

AttachaPack offers a suite of tech and safety options: a GPS system (so you can track your child), solar panel (to charge mobile devices), and bulletproof shield. With 26 years' experience in law enforcement, founder Christina Thomas melds extensive knowledge of school safety with current technologies and design to offer a functional backpack unique to every owner.

Scotts Valley Police Department Becomes The First Law Enforcement Agency In California To Acquire A Zero Electric Motorcycle

The Scotts Valley Police Department became the first law enforcement agency in California to accept delivery of a Zero DS electric motorcycle to assist in local patrols and traffic enforcement. The acquisition serves as a benchmark for evaluating the performance capabilities of the Zero DS in law enforcement situations, such as responding through traffic and on local bike trails. Due to its remarkably quiet all-electric drivetrain, the Zero DS is the perfect motorcycle for patrolling in urban...

Scout 2.4 - Avtec's Newest Dispatch Communication Software

Avtec Inc. has announced that its latest software release, Scout 2.4, is now in controlled deployment to six customer sites. Scout 2.4 is a Project 25 (P25)-compliant solution that incorporates several elements that enhance connectivity capabilities, reporting, and the dispatchers' experience. With this release, Avtec introduces Scout with Frontier technology, a new software application that simplifies network deployment by eliminating multicast Internet Protocol (IP) traffic across wide area...

SCRA Applied R&D's Alastar Software Receives Top Honor From the American Business Awards

SCRA Applied R&D has announced that its wide-area situational awareness software, Alastar, received top recognition from the 2014 American Business Awards (ABA). Alastar won a Gold Stevie in the Software Development Solution of the Year category and was recognized at the ABA Tech Awards dinner in San Francisco, C.A. last week. The national award program, “the Stevie Awards,” recognizes the achievements and contributions of businesses worldwide.

SCRA Unveils Updated Alastar Software

SCRA has released the newest version of their security software, Alastar. The application delivers situational awareness and provides a common operating picture for both public safety and corporate organizations.

Scramblers For Motorola's Mototrbo Radios

Midian Electronics now offers plug-in voice scramblers for Motorola's MOTOTRBO portable and mobile radios in analog mode. These include the VS-1000-MT1 voice inversion scrambler and the VS-1100-MT1 double inversion scrambler. The VS-1000-MT1 is compatible with any inversion frequency from 2100-4096 Hz. The VS-1100-MT1 is compatible with Midian's VPU-6 or Icoms UT-109 and UT-112.

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Seattle Police Made 1.6 Million License Plate Scans in Three Months

Citywide, the scans yielded 1,858 stolen cars and illegal parkers. The analysis provides the first snapshot of the Seattle Police Department's license-plate-scanner program. It has come under scrutiny amid concerns about how much information government agencies collect. Critics, including the American Civil Liberties Union, complain that retaining the records on vehicles' whereabouts could potentially lead to abuse.

Second grader Katie Lee of Alexandria, Va., honored for lifesaving 9-1-1 call

An 8-year-old student at Stratford Landing Elementary School is being hailed a hero after calling 9-1-1 when her mother fell down the stairs in the family's Fort Hunt home. "I heard a fall and I was like, 'Mommy, are you okay?' And she was like, 'I'm bleeding'" said Katie Lee, a second grader at Stratford Landing Elementary. "I just felt like I had to call 9-1-1 and then I did," said Katie. "I just wanted to save her life."

Second Heroes Behind The Badge feature documentary to premiere Dec 15

The follow up film to the acclaimed documentary HEROES BEHIND THE BADGE is HEROES BEHIND THE BADGE: SACRIFICE & SURVIVAL and will be released in the Fall of 2013. This second full-length documentary film will not only tell the stories of brave officers who have laid down their lives in the line of duty. But also the stories of the countless officers each year who are physically disabled, many of them permanently, in violent confrontations.

Secure Comms with New General Dynamics Pathfinder Network Radio

General Dynamics C4 Systems' new Pathfinder handheld radio solves the global challenge of maintaining secure voice, data and video communications for first responders and military personnel working in areas where the local network infrastructure is destroyed, overloaded or nonexistent. The Pathfinder radio allows up to 32 radio users to communicate one-to-one or one-to-many as a single network, and individual networks can also link together for even greater coverage.

Secure In-Vehicle Rackmount for EMS & Mobile Command Centers

Logic Supply, a leading provider of specialized systems for industrial and embedded applications, is happy to announce the release of the LGX MK100 1U Automotive Rackmount Case. Designed with broadcasters and emergency medical service providers in mind, this rackmount case is built to be compact and adaptable to a variety of mobile applications, including mobile command centers.

Secure your PSAP with Avigilon Access Control Manager (ACM) 5.0

Avigilon has just added Access Control Manager (ACM) 5.0 to its product portfolio, providing users worldwide with comprehensive security solutions that combine high-definition video surveillance and access control.

Sedgwick County EMS Enhances Emergency Responses with Mobile Gateway

In Motion Technology and Bradshaw Consulting Services, Inc. have announced that Sedgwick County Emergency Medical Service has deployed the onBoard Mobile Gateway and MARVLIS (Mobile Area Routing and Vehicle Location Information System) to improve communications and increase efficiency in its emergency dispatch, routing, and operations, improving response times and patient outcomes.

Seeing the Scene

Video Systems in Public Safety Call Taking and Response

Send Word Now to Join CSARN to Promote Security and Resilience Initiatives

Send Word Now, a worldwide leader in emergency notification and incident management services, has become a member partner of City Security and Resilience Networks (CSARN), the award winning global business security advisory service. CSARN is a not-for-profit business membership group dedicated to promoting staff safety and organizational resilience. CSARN was recently awarded "Business Continuity Initiative of the Year" by its industry peers.

Senior Public Safety Dispatcher - San Jose Fire Department

The department is seeking to fill approximately three Senior Public Safety Dispatcher positions in the coming fiscal year, July 1, 2013 - June 30, 2014. The San Jose Fire Department's (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response. The Department protects approximately 200 square miles of terrain that includes residential, commercial, high-rise, and wildland interface areas.

Sensear Headsets Keep San Diego Cops Hearing-Protected

Sensear SM1x Ear Muff devices were used at the San Diego Chargers game to deliver a total communication solution for the senior police officers in charge. The devices were connected to their Motorola two way radios and synced to their Bluetooth cell phones and were worn throughout the game as an integral component of the police officers communication equipment.

September 11th 2011: A Decade of Reflection

In honor of the tenth anniversary of September 11th, 2001, 9-1-1 Magazine presents a number of new features and also archival stories from our original coverage in 2001 and subsequent years.

September 11th: On The Job, In The Field, In The Chair, Behind the Radio

As we remember the 11th Anniversary of 9/11: a look back at our coverage of the events, responses, communications concerns, lessons learned, and struggles faced by America's emergency response and communications community, archived on our web site last year:

Serve & Protect: Plain Talk About PTSD & Suicide - Free 15 minute Video for In-service Training

This 15 minute video contains considerable information regarding PTSD and Suicide in these professions. Serve & Protect is pleased to provide it free for use in your training sessions. Our goal is to help those who serve our communities. Share it with others in these professions too.

Setcom Releases First Integrated Seat Communications System for Fire Apparatus

CommandCom is an advanced Setcom microphone and speaker system that is fully integrated into an H.O. Bostrom headrest. The newly released system uses Setcom's sophisticated patent-pending Phase Contouring technology. When using the system, a firefighter is able to seamlessly communicate with other vehicle crew members and over two-way radios.

Setcom Releases the First Fire Wireless Headset with Direct Cell Phone Integration

Setcom Corporation, a leading manufacturer of intercom systems and headsets for fire apparatus, has released the latest innovation in public safety vehicle and fire ground communications. This advance allows the Liberator wireless headset to directly connect to most Bluetooth-enabled mobile phones.

SF Bay Area Regional Interoperable Communications System Approves BayWEB Agreement

Motorola Solutions, Inc., a leader in the development of Public Safety Long Term Evolution (LTE) networks, devices, applications and services, has commended the Bay Area Regional Interoperable Communications System (BayRICS) Authority on the approval of the build, operate, own and maintain (BOOM) agreement to build a 700 MHz public safety long-term evolution (LTE) network in the San Francisco Bay Area.

She Fell - A Lesson from a Flock of Geese

Here in the Northwest we often are privileged to hear the familiar honking of Canadian geese as they fly low in their well-known "V" formation to some unknown destination. We know that flying in this formation allows the flock to fly further together than they could alone - thus they are often used to represent how much more efficient and effective we are when we cooperate. Teamwork in a 9-1-1 Center shares that kind of dynamic, and its absence can be as keenly felt...

Shutdown Casualty: Law Enforcement Training Halted at GA Center

Nearly 70,000 law enforcement officers from across the U.S. took courses last year at the Federal Law Enforcement Training Center in Glynco., GA., a Department of Homeland Security facility so sprawling it has its own ZIP code. They practiced on 18 firearms ranges and ran armed drills inside a mock train station, an airport terminal and a Main Street. Yesterday, only 45 of 1,000 employees were at work, with the rest officially furloughed under the federal shutdown.

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Simplex Repeater Makers From Midian

Midian Electronics now offers the PR-10 and SVR-1 simplex repeater makers. The units record incoming audio based on COR or VOX detection and then retransmit the audio when COR or VOX drop. The PR-10 offers selective repeat in 2-Tone, DTMF, 5-Tone or Pulse Tone to only retransmit validated pages for applications such as rural fire departments receiving 2-Tone pages.

Skycasters Mobile Satellite Trailer

The Mobile Satellite Trailer (MST) from Skycasters offers business grade satellite solutions with the convenience of a fully customizable, self-contained, high-speed Internet communications trailer. Capable of providing Wi-Fi, VoIP and RoIP, the 14 MST can be used for deploying a wireless network, video surveillance and cellular backhaul.

SkyGuard Mobile Provides Customized Severe Weather Warnings and SOPs

When seconds count in severe weather,SkyGuard Mobile ensures a swift response by delivering site-specific severe weather warnings directly into the hands of the end user - combined with quick and direct access to their organization's standard operating procedures for that type of weather emergency. SkyGuard Mobile from AccuWeather gives enterprise users constant access to the information they need for preparing and responding to severe weather, whether they are in the office, at a job site,...

SkyMail for the Public Safety Community

Most people would agree that communications within a Police Department is critical to the daily and safe operation of any community. An unfortunate trend has caught on, though, perhaps in response to tight municipal budgets and officer layoffs... Recognizing that a more effective and safe solution would significantly increase the speed and accuracy of communications from the field, PDV took the lead by creating an application called SkyMail, which allows police officers to quickly and...

Smaller Electronic Devices Create Growing ESD Problems for 9-1-1 Call Centers and Other Mission-Critical Environments

ESD (electrostatic discharge) has long been known as an 'invisible and silent threat,' but it is now generating a bit of a stir at data centers, emergency call centers, and other mission-critical environments. The reason for this heightened attention is a dramatic new study from NanoMarkets, which shows that smaller electronic components are creating much greater risks for electronic hardware manufacturers and many end users.

Smart911 Improves Safety for Nearly 4 Million Citizens throughout United States

Rave Mobile Safety, a leading provider of software safety solutions, today announced that Smart911 is now available to nearly 4 million users, across multiple municipalities and states through their Public Safety Answering Points (PSAPs). In its first year of availability, Smart911 has been deployed in over a dozen states and is making communities safer. Smart911 allows citizens to enter personal information online, which is then automatically available to a 9-1-1 call taker, in the event...

Smart911Connect Provides Solution Providers and App Developers a Method for Delivering Data to 9-1-1

Rave Mobile Safety, creators of the national public safety database Smart911, has announced Smart911Connect, the first program connecting third parties holding data relevant to the emergency response process with supported 9-1-1 centers. Call takers and dispatchers within Smart911 connected public safety answering points (PSAPs) across the country can now automatically receive approved sources of data, including text and images, delivered to their workstation in real-time alongside a 9-1-1...

Smarter Analytics, Smarter Emergency Services

Today's public safety agencies are being pushed to run like a business--all while under increasing pressure to take on more responsibility with constrained resources and budgets. Efficiency and speed are key operations objectives in today's public safety answering points (PSAPs).

Smith Micro & In Motion Technology Partner to Provide End-to-End Connection Management for Public Safety

Smith Micro Software, Inc. has announced a partnership with In Motion Technology to deliver secure, reliable wireless connectivity for both in-vehicle and hand-held mobile devices used by public safety agencies. The combination of Smith Micro's QuickLink Mobility connection management software and In Motion's onBoard Connection Manager software will provide first responders with timely access to critical information.

Smith Micro and Panasonic Partner to Improve Mobility Management for Enterprises, Public Sector, and M2M Environments

Smith Micro Software, Inc. has announced a partnership with Panasonic to address mobility management challenges for customers. Panasonic will team with Smith Micro to offer enhanced wireless security, connectivity, data traffic and device management solutions to a variety of enterprise, M2M and public sector markets.

Smith Micro Delivers Android & Windows 8.1 Connectivity and Security Solutions for Enterprise & Public Sector

Smith Micro Software, Inc. has released two new QuickLink Mobility solutions targeted for enterprises and public safety agencies. The QuickLink Mobile VPN software for Android and QuickLink Unified Connection & Security Manager for Windows 8.1 will provide flexibility and control to expand mobile security and connectivity to a variety of mobile devices beyond legacy Windows-based platforms.

Smoldering Warehouse Fire in San Angelo, Texas

A warehouse fire in San Angelo, Texas smolders days after the February 27, 2013 blaze was controlled. After one million gallons of water were poured onto the structure, fire was still active in some areas. The fire took place at the Lone Star Moving Co. warehouse, from an undetermined cause.

SNOPAC 9-1-1 Comms Center Deploys FirstWatch Situational Awareness Monitoring System

To ensure that police, fire and emergency medical services in Snohomish County have their fingers on the pulse of the community, the SNOPAC 9-1-1 has deployed FirstWatch to monitor in real-time the roughly 1,500 calls they dispatch each day (more than 600,000 calls in 2013).

Social Media in a 9-1-1 World

Looking beyond the processing of emergency requests, social media can easily be implemented and utilized for various functions to support a PSAP... Most agencies have some component of community policing,fire prevention, communications, or interactive community involvement in their strategic plans. These are excellent areas that can be enhanced by social media because they primarily require dissemination of information from the agency to the public.

Social Media: A Digital Weapon for Law Enforcement

What if law enforcement had the ability to identify and potentially prevent crime before it happened? What if they were able to get out in front of when and where criminal activity would occur, and deploy resources accordingly?

Solacom & ECaTS complete testing of new NG9-1-1 i3 call logging solution

Solacom Technologies, a prominent NG9-1-1 solutions developer and ECaTS, a leading software company owned by California based Direct Technology, announced that they have completed integration testing of a next generation Call Detail Record (CDR) logging interface for more effectively gathering, viewing and distributing a greater variety of data for public safety answering points (PSAPs).

Solacom adds map-based call control to their Guardian Next Generation 9-1-1 product line

Solacom Technologies, a leading NG9-1-1 solutions developer, has partnered with GeoComm Inc. to create Guardian Map, a best in class mapping solution that integrates seamlessly with the Guardian platform and enables 9-1-1 call takers to answer and manage calls directly from their Guardian Intelligent Workstation. Guardian Map uses Automatic Location Identification information received with legacy 9-1-1 calls, or from caller location data in the newer i3 architecture defined by the National...

Solacom begins deployment of landmark NG9-1-1 network in Southern Illinois

Solacom Technologies has begun deploying to the Counties of Southern Illinois what is likely to be the first Next Generation 9-1-1 public safety network in the USA to incorporate key functional elements as defined by the National Emergency Number Association (NENA) "i3" specifications.

Solacom completes installation of Maine statewide NG9-1-1 network

Solacom Technologies has completed deploying one of the first statewide implementations of a Next Generation 9-1-1 (NG9-1-1) network based upon the architecture, protocols and i3 standards set forth by the National Emergency Number Association (NENA).

Solacom Selected for Hawaii Statewide Next Generation 9-1-1 Network

Solacom Technologies announced they have commenced deploying their emergency services platform in a multi-site IP-based next generation 9-1-1 network that will serve all Islands and public safety answering points (PSAPs) in the state of Hawaii.

Solacom selected for Maine's new state-wide NG9-1-1 network

Solacom Technologies has been chosen by service provider FairPoint Communications to implement, support and supply equipment for a next generation 9-1-1 solution for Maine's new state-wide public safety network. The system will serve more than 1,300,000 residents making it one of the largest ESInets (emergency services IP networks) in the country in terms of population coverage.

Solacom system to host second Alberta EMS dispatch center

Solacom Technologies has announced that the Guardian Public Safety call taking system installed over a year ago by Alberta Health Services is being expanded to host a second Emergency Medical Services (EMS) public safety answering point (PSAP) in Peace River to serve the northern region of the province.

Somerset County 9-1-1: The Crash of Flight 93

For the men and women at the 9-1-1 Center in Somerset County, PA, September 11 took on a personal meaning when United Airlines Flight 93, hi-jacked by terrorists and bound for an uncertain target in or near Washington DC, crashed in the midst of their jurisdiction, in a field in Shanksville, PA.

SouthernLINC Wireless Chooses Intrado for 9-1-1 Services

Intrado Inc., a leading provider of 9-1-1 technology solutions, has announced an agreement to provide emergency communications services to Atlanta-based regional wireless carrier SouthernLINC Wireless, a Southern Company. Under the terms of the agreement, Intrado is providing SouthernLINC Wireless with a broad suite of value-based solutions, including wireless Phase I and Phase II services that help 9-1-1 centers determine a caller's physical location.

Spectrum Aeromed Completes Air Ambulance Equipped Pilatus PC-12 Interior for Valley Med Flight

Spectrum Aeromed has completed customizing a Pilatus PC-12 with a single system medical interior for Grand Forks, North Dakota based Valley Med Flight. The Air Ambulance equipped PC-12 has all the vital life-saving equipment needed to help transport critical patients to hospitals for treatment. The PC-12 will be able to serve a large footprint in the western part of North Dakota.

Speech Analytics Now Primed For 'Law' And 'Order'

The use of automated speech recognition technology in business is nothing new. We see it all the time in the customer service industry - with voice-directed call routing, voice verification, identification of unhappy customers and so on. Albeit an advancement with tremendous value, we have not yet seen it used in the emergency services industry. You may be asking why. Perhaps it is due to the complex implementation processes often seen when trying to use this technology.

Speeding Patient Care - Case Study: The Connected Ambulance

In 2010, the State of Georgia received a grant to bring mobile connectivity to approximately 100 EMS agencies statewide. For Southside Fire and other EMS services, a mobile broadband solution would allow teams in the field to not only file their reports with the state portal from the ambulance, but also transmit patient information to hospitals while en route.

Spillman facilitates Wisconsin's national data sharing effort

A groundbreaking interface created by Spillman Technologies is helping Wisconsin public safety agencies submit law enforcement data to the Federal Bureau of Investigation. Spillman is the first vendor to create an interface that allows Wisconsin agencies to submit data to the Wisconsin Justice Information Sharing (WIJIS) program office in N-DEx format.

Spillman Pictometry interface enhances planning, surveillance capabilities

Spillmans Pictometry Interface allows users to view a structure from multiple angles and measure its dimensions on an electronic map. The images are captured using high-resolution aerial photography and can be viewed from five different perspectives: north, south, east, west, and from above. Personnel can also see all sides of a structure as well as measure its height, area, pitch, and distance from other objects.

Spillman softare chosen for Albertville (AL) PD

The Albertville Police Department in Alabama will use new software from Spillman Technologies to share data with neighboring agencies and solve crimes that cross jurisdictional boundaries.

Spillman Technologies celebrates 30 years in business

Spillman Technologies is marking 30 years of providing industry-leading public safety software to agencies across the nation. The company was founded in August of 1982, and serves more than 1,000 agencies in 37 states.

Spillman Touch allows users to access records, dispatch data on a smartphone or iPad

Application allows agencies to access critical data on a mobile device. Public safety personnel can access records, images, and dispatch information on a smartphone or iPad using a new software application from Spillman Technologies. The Spillman Touch application allows users to see critical alerts, outstanding warrants, and warnings in situations where desktop or laptop computers aren't accessible, such as on motorcycle patrol.

Spinning, Spinning, Spinning

From Jul/Aug 1997 issue: All of us in dispatch are awed by the challenges that faced the Colorado telecommunicators... And as crime perpetuates crime and the darkness that exists in so many young souls prepared no doubt to writhe into another tragedy someday yet to come, we grieve for Jefferson County, we pray for our own children, and as we wonder just how recklessly this world is spinning out of control...

Spokane Selects Locution Systems for Automated Dispatching & Fire Station Alerting

Locution Systems, Inc., a provider of advanced, automated 911 dispatching, fire station alerting, and fire station control technology, today announced that it has been commissioned to provide its CADVoice automated 911 dispatching system to the City of Spokane, Wash. and 19 other public safety agencies in Spokane County, Wash. Locution Systems will be providing the radio version of the CADVoice fire and EMS automated dispatching system to the City of Spokane and other agencies that comprise...

Sponsorships & Advertising

Spouse of Paramedic Wins Scholarship Honoring Hero Behind Hero

Tara Rolan, of Angleton, Texas, sees her recent win of the Hero Behind the Hero Scholarship presented by Columbia Southern University as a "life changer." The Hero Behind the Hero Scholarship, which honors the spouses and children of active-duty public safety personnel (firefighters, law enforcement officers, EMTs and dispatchers) and military men and women, covers tuition for up to 24 months for one specific degree program with CSU.

SST, Inc. Introduces Breakthrough Gunfire Detection Technology For Indoors

SST, Inc., has announced the launch of ShotSpotter SiteSecure, a first-of-its-kind indoor gunfire detection, location and alert system that detects and locates gunfire and automatically alerts first responders within seconds. ShotSpotter SiteSecure integrates existing or new outdoor installations of the industry-leading ShotSpotter gunfire location and alert solutions to provide a complete indoor/outdoor "bubble" of protection around any facility.

SST, Inc. Introduces Breakthrough Gunfire Detection Technology For Indoors

SST, Inc., has launched ShotSpotter SiteSecure, a first-of-its-kind indoor gunfire detection, location and alert system that detects and locates gunfire and automatically alerts first responders within seconds. ShotSpotter SiteSecure integrates existing or new outdoor installations of the industry-leading ShotSpotter gunfire location and alert solutions to provide a complete indoor/outdoor "bubble" of protection around any facility.

St. Charles County Ambulance District Equips Ambulances with onBoard Mobile Gateway

In Motion Technology, the leader in mobile networking systems, has announced that the St. Charles County Ambulance District (SCCAD), largest EMS agency in Missouri, has equipped all of their ambulances and supervisor vehicles with the onBoard Mobile Gateway, a rugged in-vehicle mobile router, to assist with better medic analysis and fleet management.

St. Clair County (IL) Upgrades to Tiburon CAD and Deploys in the Cloud

St. Clair County, Illinois has successfully upgraded to and deployed Tiburon CAD in the Company's secure-cloud computing environment. The success of the solution's deployment provided St. Clair County with confidence to add Tiburon Law RMS into the mix.

State Of New Jersey Signs with Tritech for State-Wide Installation Of Imc CAD, mobile, RMS

TriTech Software Systems, a leading provider of Public Safety and Medical Transportation software solutions, has signed a contract with the State of New Jersey to provide a software system that shares data electronically with more than 80 officers across 54 state parks, recreational centers and historic sites covering 422,000 acres.

Staticworx Launches First Anti-Static Carpet to Meet Safety Standards for Use Around Electricity

Organizations with computer and telecommunication equipment may be exposing workers to risk if they don't have correctly specified, anti-static carpet that meets recent industry safety standards, according to Staticworx, the country's largest manufacturer of electrostatic discharge (ESD) flooring.

Staticworx Launches GroundSafe Initiative: Performs ESD Flooring Audits and Certifies Facilities that Comply with Anti-Static Flooring Standards

In an effort to help facilities protect their employees and electronic equipment through flooring that meets electrical safety standards, Staticworx Inc., North America's largest manufacturer of static-control flooring products and services, has launched a GroundSafe Initiative. Professionals from Staticworx will present Certificates of Compliance to companies that demonstrate they are protecting their worksites on three levels: electrical safety, static control performance, and...

Sterling Heights (MI) PD puts new software to good use solving crime

New software and technology from New World Systems is providing the Sterling Heights, Mich. Police Department with easy access to critical information that is enhancing investigations. On January 18, 2012, a masked man entered a Sterling Heights pharmacy attempting to get narcotics. After a brief struggle with the pharmacist the man fled, leaving behind a prescription bottle with a partial name, and a witness able to provide a vehicle description...

Steuben County, NY 9-1-1 Chooses Tiburon

The Steuben County 9-1-1 Department in New York has selected Tiburon to provide it with the company's DispatchNow product for computer-assisted dispatch and mobile communications. The County becomes part of the cloud computing trend in state and local government by selecting the cloud-based version of DispatchNow.

Stopping Celebratory Gunfire

The consequences and risks of celebratory gunfire can be significant and serious. Many law enforcement agencies proactively announce their plans to maximize their focus and response to celebratory gunfire incidents publicly through direct community outreach and local media...

Stratus ftServer Systems With vSphere 5.1 for Critical Virtual Workloads

For VMware users with critical Tier 1 applications that demand zero downtime and zero data loss, Stratus Technologies, Inc. has announced that vSphere 5.1 virtualization software is now available on its newest line of Stratus ftServer fault-tolerant systems. Stratus is a global provider of products and services focused on protecting critical applications from system downtime.

Stratus Server Line Bolsters Downtime-fighting Technology with Intel Xeon E5 processor Speed, Power and Performance

With the increasing IT complexity, sophistication, and integration both within and outside of today's Public Safety Answering Points (PSAPs), uninterrupted 24/7 service is more challenging than ever before. In this battle to protect against the pains of IT system downtime and data loss, Stratus Technologies today launched an entirely new arsenal of server systems specifically engineered for superior high availability and operational simplicity.

Stratus Technologies Acquires Marathon Technologies

Stratus Technologies Bermuda Holdings Ltd. has announced that its wholly-owned subsidiaries Stratus Technologies Bermuda Ltd., and Stratus Technologies Inc., acquired the assets of Marathon Technologies Corporation, a privately held developer of application availability solutions based in Littleton, MA, including all of the intellectual property used in Marathon products.

Stratus White Paper: Protecting PSAP Applications from Downtime

This White Paper/ebook provides PSAP Managers with the information needed to assure the availability of mission-critical applications and minimize the possibility of disruptions caused by server, operating system, or application failure. It describes the advantages and disadvantages of dedicated servers, cluster technology, virtualization and more in easy- to-understand terms.

Stratus White Paper: What You Need to Know About Migrating to Next Generation 9-1-1 Technology

As mobile phone use skyrockets and texting becomes a preferred mode of communication, the 9-1-1 system needs to evolve to catch up. That's what Next Generation 9-1-1 technology is all about... The Stratus white paper, "What You Need to Know About Migrating to Next Generation 9-1-1 Technology," will help you understand what's involved in upgrading your Public Safety Answering Point (PSAP) to NG9-1-1.

Stress & The Invisible First Responders

Even though my mind had adapted to the day-to-day adrenaline rush of vicariously encountering traumatic situations, I couldn't escape the physiological and emotional consequences. As a psychology major in the Hamilton Holt School at Rollins College, I was learning concepts that described what I was experiencing, and conversations with my coworkers revealed that I wasn't the only 9-1-1 dispatcher suffering the effects of being in a continual state of crisis.

Successful Install of Zetron's MAX Dispatch in Shoshone County

The Shoshone County, Idaho, sheriff's office recently completed a successful installation of Zetron's highly touted MAX Dispatch system. From the accounts of those involved in the project, the system's streamlined design, reliability and ease of use are setting the standard for what a next-generation dispatch console should be.

Suffolk County Fire-Rescue MCU

The current Suffolk County Department of Fire-Rescue and Emergency Services Mobile Command Unit replaced a unit purchased in 1988, which contained a communications and incident command sections, but on a smaller scale. That in turn replaced an older unit put into service in the mid 1970s, the first concept of a command vehicle. This was a Fire Marshals van that was converted with a homemade built-in wooden cabinet containing several low-band radios, which was the only bandwidth in use at...

Summer Student Project Spawns Promising Radio Technology for Public Safety

A new summer student project at the New York State Technology Enterprise Corporation (NYSTEC) in Rome, NY, culminated in the successful demonstration of technology that could solve radio communications problems for emergency responders across New York State.

Sumter County Fire & EMS starts use of SafetyPAD EMS electronic patient care reporting system

OPEN Incorporated has announced the implementation of their SafetyPAD suite of software products for Fire and Emergency Medical Services, have with Sumter County Fire & EMS, Florida. The agency will use SafetyPAD to enhance the accuracy of information gathering in responding to medical emergencies and empower first responders to focus more on the patients and less on the paperwork.

Supervision: 15 Evaluation Pain Killers

Bet most of you never had an evaluation you liked. Well, that's not true, I'm sure if it praised you as you deserved you liked it. Let's say you never had an evaluation you could honestly say was deeply meaningful, greatly insightful, and guided you towards greater mastery in your work. Can an evaluation really do all that?

Survey of 9-1-1 Dispatchers Finds Many Indoor Callers Cannot be Located

Current FCC regulations establish location accuracy requirements, but they are applied only to call originating outdoors. Nearly every 9-1-1 call center faces the problem of receiving calls from those who cannot tell the dispatcher their location... FindMe911, a coalition to ensure that 9-1-1 works in today's wireless age, has released new information from the perspective of 9-1-1 dispatchers and managers.

Survey Reveals Growing Adoption of Incident Command System within Utilities Industry

Utilities are increasingly adopting the Incident Command System (ICS). To identify trends, best practices, and challenges of ICS in the utilities industry, Macrosoft conducted a survey of 85 participants, representing large and small utilities, drawn from all regions of the U.S. The survey results present a mixed picture. While much progress has been made, significant obstacles remain.

Survey: 82% Of Incident Control Rooms Need Better Tools

Its striking that 82% of incident command staff are not happy with the current tools they are using to document decisions, risks, leads, and taskings. Decisions [D4H] multi-award winning emergency response team management software providers have extracted some interesting information from a survey of the public & industrial emergency response markets.

Survey: Americans Most Responsive to Emergency Alerts on Their Cell Phones

As much of the country continues cleanup from tornadoes, hurricanes and ongoing severe summer storms, findings from a new study released by CallFire and conducted online by Harris Poll among 2,100 U.S. adults 18 and older show that three in five Americans (59%) say they are more likely to pay attention to emergency alerts, from hurricane warnings to Amber alerts, sent to their phone as opposed to other methods such as roadside signs or TV...

Synergem Announces Addition of EvolutionISR Interactive Session Recording

A carrier-grade Interactive Session Recorder (ISR), EvolutionISR is specifically designed to overcome the unique challenges associated with capturing, securing, archiving and managing interactive session recordings in IP telephony environments. As NG9-1-1 brings broadband communications capabilities to 9-1-1 call centers, with video, text and other data delivered and utilized as part of the 9-1-1 call handling process, EvolutionISR will ensure that all these data are captured, recorded and...

Synergem Emergency Services, L.L.C. Announces Corporate Conversion & Name Change To Synergem Technologies, Inc.

Synergem Emergency Services, L.L.C., widely recognized in the Public Safety 9-1-1 communications services industry as the first company to offer end-to-end Next Generation 9-1-1 (NG9-1-1) solutions including a NENA i3 compliance tested network, has become a Delaware corporation and changed its name to Synergem Technologies, Inc., effective February 19, 2013.

Synergem works with Industry Leaders on ICE5 to improve 9-1-1 access for deaf & hard-of-hearing

Synergem Emergency Services, LLC participated in NENA's most recent Industry Collaboration Event (ICE) focused on improving access to 9-1-1 for the deaf, hard-of-hearing and speech-impaired communities. Solutions Engineer Patrick Voigt said that "I believe the event shaved months or perhaps even years from the timeline for deploying these vital technologies on behalf and for the benefit of the nation's PSAPs, and was well worth the significant investment of resources by Synergem to...

System Security in Garfield County, CO: PSAP Guards Against Unauthorized Access

In the tough economy, both the public and private sectors find themselves having to do more with less, without skimping on security. Fortunately, recent advances in physical security systems are helping to increase their safety and flexibility while decreasing cost. Take, for instance, the Garfield County Emergency Communications Authority which serves the emergency needs of 13 jurisdictions in the Colorado County, by supporting all types of citizen emergency 9-1-1 calls with dispatch...

Tactical Dispatching: Stand-Off in Susquehanna County, PA Ends Peacefully

At 08:07 we arrived on scene and had a briefing with the sergeant from the state police. We set the trailer up a few houses down from the actual scene. After acquiring aerial maps from our GIS data for the state police SERT team we erected our satellite dish and cell mast... we were just out of range of the satellite because of the mountainous terrain; however with our diverse communications methods available to us we were able to provide cellular communications and data.

Tactical Response Vehicles from Oshkosh

Known its full line of fire apparatus, mobile medical, broadcast communications, recovery, law enforcement and homeland security vehicles, the Oshkosh Corporation Fire & Emergency segment has designed a line of tactical response vehicles for law enforcement which provide self-contained operational, command, and communications systems. Both of these vehicles will be on display at the IACP Conference in Orlando Florida this coming week.

Tampa PD dispatcher killed in murder suicide

From wfla.com: Tampa Police are mourning the loss of a 9-1-1 dispatcher, killed Thursday in a murder-suicide. Police say Deanna Mendoza was dispatch trainer, and was named TPD's Employee of the Month in January, 2012.

TCS & University of Maryland Collaborate on Innovative NG9-1-1 Apps

TeleCommunication Systems, Inc. (TCS), a leader in highly reliable and secure mobile communication technology, and the Maryland Information and Network Dynamics (MIND) Lab at the University of Maryland, have announced a joint effort to harness technology innovation and academic expertise to build new public safety applications. The two organizations will work together to explore Next Generation 9-1-1 (NG9-1-1) NENA (National Emergency Number Association) i3-compliant technologies for...

TCS Smart911, First Nationwide, Rich Information Solution for Text to 9-1-1

TeleCommunication Systems, Inc. (TCS) a world leader in highly reliable and secure mobile communication technology, has introduced TCS Smart911, the public safety industry's first nationwide solution providing enhanced information during emergency communications that use text messaging (Short Message Service [SMS] 9-1-1).

TCS' SMS 9-1-1 Offers New Lifeline for Hearing-Impaired & People at Risk in Noise-Sensitive Situations

The TCS SMS 9-1-1 product suite provides a day-to-day reliable and cost-effective solution that meets Public Safety Answering Point (PSAP) requirements, while providing the public with a mainstream communication channel to contact emergency services rapidly via text messaging.

Team Robot: Researchers Demonstrate Autonomous Vehicles With Advanced Collaborative Exploration and Mapping Capabilities

The ability to map and explore simultaneously represents a milestone in the Micro Autonomous Systems and Technology (MAST) Collaborative Technology Alliance Program, a major research initiative sponsored by the U.S. Army Research Laboratory. The five-year program is led by BAE Systems and includes numerous principal and general members comprised largely of universities...

Technology Development & the Power of Human Factors in Emergency Notification Systems

In the past, emergency alerts and notifications were largely dependent on outdoor sirens, radio broadcasts and television alerts. Yet, the 2012 Federal Signal Public Safety survey found that 36% of Americans would be motivated to take action in an emergency based on ANS alerts, including call, text and email notifications, over any other form of communication... Though a variety of human factors such as age, physical disabilities and cultural differences have always been a concern in planning...

TeleCommunication Systems Acquires NG9-1-1 Technology Leader, microDATA GIS

TeleCommunication Systems, Inc. (TCS), a world leader in highly reliable and secure mobile communication technology, has acquired privately-held microDATA GIS, Inc., a leading provider of Next Generation 9-1-1 (NG9-1-1) software and solutions.

TeleCommunication Systems Extends Industry-Leading 9-1-1 Support to Next Generation VoLTE Networks

TeleCommunication Systems, Inc. (TCS), a leader in highly reliable and secure mobile communication technology, has announced the availability of TCS VoLTE (Voice over LTE) 9-1-1, enabling carriers to reliably deliver emergency voice communication services as they transition to new 4G/LTE networks.

TeleCommunication Systems Selected by State of Tennessee for NG9-1-1 Services

TeleCommunication Systems, Inc. (TCS), a leader in highly reliable and secure mobile communication technology, has been awarded a contract by the state of Tennessee to provide Next Generation 9-1-1 management and integration services. TCS is the first company in the nation to build a NG9-1-1 solution using a state's existing Internet Protocol network and to implement a flexible architecture that allows seamless interoperability with other vendors' products and services.

Telecommunicator Trainee - Charleston, SC

Telephone Swatting: A New Look at an Old Problem

In early February, national media provided extensive coverage of the so-called "swatting" of 9-1-1 calls. This was triggered, in part, by a Department of Justice press release concerning the guilty plea entered by an eighteen year old Boston man on a string of related charges.

Ten Years After: Thoughts on 091111

What has changed in the ten years since 9/11?

Tennessee DHS Inks Deal With Motorola Solutions

Tennessee Department of Safety and Homeland Security and Tennessee Highway Patrol have announced an agreement with Motorola Solutions, Inc., to begin implementing the first phase of a statewide radio system that will enhance the efficiency, safety and service of troopers across the state.

Terror, Tragedy And Turmoil: Reflections on Terrorism

From the terrorist standpoint, attacks on civilian targets like the World Trade Center are political acts. Perpetrators are heroes, martyrs in their own society, perhaps even heroes among elements of American society. In their twisted reckoning, they are paid lobbyists. While their stated enemy counterparts lobby US politicians with cash and favors, the terrorist is paid with salvation. Hate is wrong in any society. Religious fervor is evil when manipulated by ungodly men.

Terrorism And Urban Search And Rescue

FEMA sponsors 28 national urban search-and-rescue (US&R) task force teams, comprised of fire-rescue specialists, structural engineers, medical professionals, logistical and communications specialists, canine disaster search teams, and incident support managers, ready to serve as a national resource for disaster rescue response nationwide. "As soon as it became obvious that we were facing a major terrorist event, we knew we were going to have structural collapse responses," said Dave Webb,...

Terrorism Preparedness: PSAPs Get Ready for the Future

"We need to ask questions and get a good understanding of what the (situation) is," said Hollman. "Each caller is different, some may be aware of something unusual and some may be very hysterical. But the basics are still the where's and what's. That's what a dispatcher needs to find out."

Teton Interagency Fire Reduces Mobile Command Costs with TACPAK

When the Red Rock and Gray Hills fires combined to ravage 12,000 acres in the remote Gros Ventre Wilderness, Teton Interagency Fire responded. Due to the remote Fire Complex location, data and voice communication was limited to costly and inefficient hand delivered messages and radio connections made by sending trucks many miles down valley... In response, the Wyoming Department of Homeland Security deployed their TACPAK Briefcase Command Center, manufactured by 308 Systems, at the fire site.

Texas City Goes State-of-the-Art with an Enterprise-Based Access Control System

Security at the new Anzalduas International Bridge Facility to Mexico provides impetus for standardizing access control in McAllen's municipal buildings.

Texas DPS Installs Digital Alert Systems Equipment to Handle Statewide Emergency Alerts

Digital Alert Systems, a division of Monroe Electronics and Texas-based systems integrator Consolidated Telecom Services (CTS), announced that the Texas Department of Public Safety (DPS) has deployed a major upgrade in the state's ability to keep its citizens warned and informed, with the Digital Alert Systems DASDEC-II Emergency Operations Center (DASEOC) integrated public alert and warning solution.

Texas' Harris County Takes Crime Fighting to Next Level with Expanded Public Safety LTE Comms System

Motorola Solutions, Inc. has been awarded a $4 million contract to expand the Harris County, Texas Public Safety LTE wide area broadband network. Seven LTE sites will be added to the network for a total of 13 LTE sites delivering enhanced video and data capabilities along with expanded interoperability with Harris County's existing ASTRO 25 Land Mobile Radio (LMR) system.

Text to 9-1-1: Things to Consider

This new technology is only the latest in what has been an almost constant drumbeat since 9-1-1 was first developed almost thirty years ago. The next few years will see callers having the ability to send photos and video, as well as text messages, into the 9-1-1 Center. This presents our Centers with some opportunities, as well as a few challenges.

Text-to-9-1-1 Is Here. Is Your PSAP Ready?

Conceptually, text-to-911 is a milestone on the complex roadmap to NG9-1-1. It involves a host of stakeholders outside of the direct PSAP environment. Carriers, hardware and software vendors, regulatory bodies (FCC and others), the PSAP network and more must continue to work together to create the infrastructure that will enable NG9-1-1 as they have done with text-to-911.

Text-to-9-1-1: Operational Considerations after Vermont Trial

Beginning last April, the state of Vermont conducted a six-month trial to test the potential of 9-1-1 text messaging services... With the trial period having culminated on October 15th, 9-1-1 Magazine recently spoke with David Tucker about his views of the viability of test-to-9-1-1 services following the completion of the state's trial program.

Text-to-911: History repeats, experience matters and doing the right thing

The FCC has responded to an agreement between APCO/NENA and the Big 4 wireless carriers with its Further Notice of Proposed Rulemaking on the subject of text-to-9-1-1. For those of us who have been watching and waiting to learn what will be done about SMS, and for those of us involved in moving toward equal access for all, this is a monumental decision!

Textron Systems Convenes Leading Voices to Discuss What It Will Take To Build A Successful Public Safety Broadband Network

On January 28th, 2013, Textron Systems convened 25 panelists and 80 participants for a robust conversation about the Public Safety Broadband Network (PSBN) and what it will take for the First Responder Network Authority (FirstNet), which has oversight over the development of the PSBN, to deliver a network that will achieve the goal set out by the 9/11 Commission.

Thales First Responder Multiband Radio Receives Intrinsic Safe Certification

Thales Communications, Inc. announces that its Liberty Multiband Land Mobile Radio (LMR) has been certified to the Factory Mutual (FM) Approval Standard 3610:1988 for Intrinsic Safe equipment. Intrinsic Safe ensures that the radio can be operated in an explosive environment, that it will not trigger ignition in the presence of flammable or combustible material.

Thales launches Long Term Evolution solution for US public safety community

Thales has launched its new end-to-end integrated and distributed Long Term Evolution (LTE) solution for the US public safety market. Thales's LTE solution is the only network with a corresponding push-to-talk smart phone that offers a fully distributed architecture for the public safety and first responder communities.

The "Dumbing" of Dispatchers

One of the more common complaints heard around the PSAP (Public Safety Answering Point) concerns the "dumbing of dispatchers. This gripe typically comes from members with a little bit of time under their belts, and the propensity to wax poetic about the good old days.

The 9-1-1 TEXTbook (get it?) - Free text-term manual, for one week!

9-1-1 or may not be prepared for Text to 9-1-1! In honor of National 9-1-1 Education Month, which just ended, Professional Pride offers their Call Takers & Trainers searchable TEXTbook - get it? - for understanding text messages - FREE, for one week.

The 9/11 Commission Report - Ten Years Later

The former Chairman & Vice Chairman of the 9/11 Commission along with other members of the National Security Preparedness Group which includes Tom Ridge, Frances Townsend, and Edwin Meese III have issued a Tenth Anniversary Report Card on the 41 recommendations of the 9/11 Commission Report.

The Blame Game

...in a profession that has historically been viewed as a gathering of redheaded stepchildren, taking potshots at the PSAP is nothing new. What is new, however, is the scope of these collective allegations and insinuations. While I'll paraphrase for the sake of brevity, the intent is clear: whatever it is, it's the dispatcher's fault. This thinking dovetails nicely with my favorite analogy: 9-1-1 is like a submarine. Nobody sees us or hears us until something blows up. Then they blame us for...

The Blue Wall: Corruption Charges in NYC

They are sworn to uphold the law. When they go wrong there is nobody to stop them. That there are corrupt cops is not surprising. That their criminal conduct is condoned, even applauded, by other police officers is appalling. A continuing scandal in the New York Police Department under Commissioner Ray Kelly has sparked protests by tough looking cops rallying around the courthouse to support Officer Joe Ramos, a 17-year veteran of the NYPD. Ramos was indicted for making a heroin buy and...

THE CALL: 9-1-1 Goes Hollywood - The Dispatcher as Action Hero

I just got back from seeing THE CALL, the first movie thriller to feature a 9-1-1 dispatcher as its central protagonist. While not without criticisms, I enjoyed the movie and felt gratified to be able to cheer the film for its positive image of the public safety telecommunicator in a heroic role of action. Xena, step aside

The Calls Will Go On: NPSTW & The Titanic Anniversary

Did you know that there is a link between the NPSTW and one of the greatest disasters of the twentieth century? This year commemorates the 100th anniversary of the sinking of the RMS Titanic on April 15, 1912. How can answering a 9-1-1 line or monitoring a radio channel be related to an event over one hundred years ago?

The Changing Communications Patterns of Citizens

PSAPs everywhere are witnessing a fundamental shift in the communications patterns of their citizens. With the growing number of wireless households it is essential that our public safety networks accommodate our mobile citizens. Rave Mobile Safety's Smart911 service has created this free infographic showcasing the ever-changing 9-1-1 communications patterns of citizens. The graphic can be downloaded as a PDF file for display or use by 9-1-1 administrators...

The Communications Center Of The Future

The era of nanotechnology is here, and with this technology, the world will be able to achieve things beyond the dreams of mortals. Nanotechnology will change our environment in the most fundamental way since the development of tools. The excitement lies in the theoretical possibilities that may one day overturn economies. In the next decade and a half, policing will become more difficult. Policing computer and internet crimes is already challenging; adding wireless technology and...

The Customer Service Challenge: Police vs. Nordstrom

"The Customer is Always Right" has long been a cliche' used in the customer service industry, prompting businesses in the private sector to provide the highest quality of professional service to meet customer satisfaction. So how can we apply this principle to law enforcement without turning police agencies into a Nordstrom's?

The Dark Mind Descends: The Aurora Movie Shootings

Within moments of the awful shooting spree in which 71 people were shot (12 fatally) as they watched the midnight premiere of the new Batman movie, The Dark Knight Rises, in Aurora, Colorado, news had taken wing and spread across the Internet. A rushing wave of incredulity and sorrow swept across social media networks like Facebook and Twitter as those of us still up after midnight read with heartache and horror what transpired in the flickering darkness of Aurora's Century 16 Theater.

The Day I Went from Dispatcher to a First Responder

If you work as a dispatcher long enough, you inevitably face one of our occupation's worst type of calls: the death of a child. Any death call can be traumatic, especially if it comes on the heels of something you have recently experienced yourself, such as the death of a parent.

The Deer in the Wildfire: The Story Behind the Photo

The photograph is striking. The vibrant colors show two elk surrounded by huge walls of fire. Many have already downloaded the picture from the NIFC website and put it on their own websites. Others have attributed this once-in-a-lifetime portrait as being fake, or perhaps shot in Yellowstone... The picture is genuine, and is the work of John McColgan, a Fuels Management Specialist with the Alaska Fire Service,

The Dispatcher's Role in Designing A New Dispatch Facility

Building Your Comm Center, Part 1: ...Dispatchers had an integral part in not only the design of their work environment, but also had the opportunity for input about other areas of the building. Overall interior color schemes, tile and carpet selection, outside roof color and building accent colors, types of lockers and the interior courtyard to name a few...

The Dragon that Lurks in Shadows

This is by far the weirdest editorial I wrote for 9-1-1 magazine. A longtime aficionado of the writing of H.P. Lovecraft (and an occasional writer of that type of weird fantasy fiction), I borrowed some ideas from one of his stories to make an oblique comment on negativity and cynicism in the 9-1-1 Center... I thought it would be interesting to revisit it here, as its perspective is still relevant and its narrative style even more regarded in literary circles.

The Emergency Call Tracking System: Making 9-1-1 Inroads in California

Over the last 15 years, 9-1-1 reporting systems have been evolving and dramatic improvements have been made with the advancement of technology. Direct Technology, a leading custom software development firm, has witnessed and contributed to this progression. The Roseville, California based group has developed a deep understanding of how to deploy and manage an extremely successful and dependable 9-1-1 reporting system.

The Emergency Doctrine: Doing the Right Thing

The Emergency Doctrine was created by human lawmakers who understood that if we are held to our normal standard of care during times when meeting such a standard is impossible, we may not act at all out of fear that we will do the wrong thing.

The Facts About 1-1-2 vs. 9-1-1

You may have seen recent posts on social media sites urging people in the U.S. to dial 1-1-2 rather than 9-1-1 in certain emergencies. This is bad advice. The posts claim that 1-1-2 is especially effective if you are being pulled over in your car and want to ensure that you are dealing with the police. It also claims that by dialing 1-1-2, your call will be answered faster and may go directly to the police. Here are the facts:

The Four E's of Crash Analytics

In an effort to combat the high costs, deaths and injuries associated with traffic collisions, state departments of transportation (DOT) work closely with law enforcement agencies, state traffic safety offices and the National Highway Traffic Safety Administration (NHTSA) to plan and implement policies that can help reduce the number of motor vehicle crashes. One approach is through the Four Es of traffic safety - Enforcement, Engineering, Education and Emergency Medical Services.

The Gang Problem: Difficult to Define and Even More Difficult to Solve (Part 1 of 3)

Once found principally in large cities, violent street gangs now affect public safety, community image, and quality of life in communities of all sizes in urban, suburban, and rural areas. No region of the United States is untouched by gangs...

The Gang Problem: Gang Migration - Midwest (Part 3 of 3)

Inner city gang thugs moving from the cities and literally raping, pillaging, and plundering rural America's smaller cities. Like locusts moving from one town to the next, leaving nothing but crime ridden and drug infested cities now mere shadows of their former selves in the wake of the gangsters leaving and those staying behind -- like enemy troops on occupied territory.

The Gang Problem: Street Gangs on the East Coast (Part 2 of 3)

The ongoing crisis faced by law enforcement across the United States and internationally concerning gang activity centers around criminal activity perpetrated by gang members that are well structured and organized. They are motivated by profit from violent crimes and burglaries as well as from trafficking in illegal controlled substances.

The Ghosts of Christmases Past

There will always be a select number of calls whose memory will follow each and every one of us throughout our careers and become indelibly imprinted as part of the holiday season... Despite the severity of these events and others like them, the names of those involved have dimmed over the years. While the streets and neighborhoods involved are often associated with these recollections, the most common denominator is the deep seated sorrow that "something like this could happen near the...

The Growing Threat to PSAPs from Telephony Denial of Service (TDoS) Attacks

In the ongoing discussion of how public safety can mitigate TDoS attacks, this article will focus on the hardening of existing 9-1-1 technologies and how Next Generation 9-1-1 (NG9-1-1) will substantially increase the capacity of PSAPs to handle large call volumes, whether resulting from TDoS attacks or from concurrent legitimate calls. And finally, it will address how FirstNet, the new nationwide public safety network, will play a critical role in securing public safety communications and...

The Hidden Hazards of Chemical Suicide

Police and firefighters in Aurora, Colorado responded to an apartment building after a report was made of the smell of rotten eggs in the area. The building was evacuated, and responders entered an apartment whose bathroom had been taped shut with duct tape. Signs warned of hazardous materials inside. A young woman's body was soon removed from the residence. Welcome to the new and terrifying world of chemical suicide. As a 9-1-1 dispatcher, it's important for you to know that this threat...

The House is Falling: Suffering the Consequences of Neglect

There is not just ONE problem that is easy to solve in the 9-1-1 industry. There are many areas in need of repair, here are some thoughts: It is NO mystery that the pay is at times inadequate. Inadequate to attract good candidates, inadequate to keep good employees, inadequate to enable workers to feel valued or heard. They (whoever they are) claim pay isn't what matters, just like other human services jobs such as counseling, caring for the mentally ill. True maybe - the pay IN ITSELF...

The Importance of Attending a Citizen's Academy

Newly hired police officers go through a police academy for training. A citizen's academy is the same principle, but designed for members of the community. It gives the general public a behind-the-scenes look at how police agencies work. Citizen's academies vary in length depending on the hosting agency and that agency's goals; some can be as short as 4 weeks, while others can be as long as 16 weeks.

The Importance of Doing a Sit-Along with a Dispatcher

Most people are familiar with a ride-along: the opportunity for a member of the public to "ride along" with a police officer during a patrol shift responding to calls for service. You have probably seen popular television shows, like COPS for example, where you see the excitement of police officers driving with lights and sirens activated to go help someone. But what about the dispatcher who first answered the 9-1-1 call before the officer was even sent to help?

The Importance of Storm Spotting

...From Action News Central... A tornado warning is in effect until 6pm for...

The Mobility Edge: Innovative Technology for Public Safety

The Emergency Services professions all across America are facing some tough challenges. The result has been a reduction in manpower and resources in all areas of Police/Fire/EMS. Despite these cutbacks, the public still wants the safety and security of their families provided for. The only solution to these mounting issues going forward is simple, Police/Fire/EMS need to begin adopting to the new innovative technologies beginning to become available. These new innovations will allow these...

The New 9-1-1 Portal

For more than 23 years, 9-1-1 MAGAZINE provided valuable information, enhancing the performance of our public-safety communications professionals. Recent changes in the economic atmosphere brought the suspension of our print version.

The New Age of Electronic Patient Data Sharing

Technological advances in clinical data exchange between EMS service providers and hospitals are of growing importance. Decisions made in the ER are only as good as the information they receive and the ease of access they have to that data... Electronic Patient Care Reporting (ePCR) systems allow EMTs and paramedics to collect and utilize incident and patient EMS data not only for their own agency, but for the hospital on the receiving end.

The Next Generation 9-1-1 Administrator: The Need For Position Diversity

The challenges facing today's 9-1-1 administrators, coordinators, directors, and/or managers are forcing them to decide how and when to proceed; and how to fund changes. These issues are forcing these professionals to attempt to wear many cloaks or, at best, to become multi-faceted in their technical, budgetary, and operations and training knowledge and abilities in order to most effectively respond to the changes. Due to these realities they need to be systemically diversified in their...

The Next Generation Communications Center

I believe that we are going to see more change in the Communications Center in the next five to ten years than we have seen in the last 25... And now we are moving to Next Generation 9-1-1. I prefer to call it Next Generation Communications Center - because I believe NG9-1-1 has a lot more to do with the entire function and operation of the communications center than just 9-1-1.

The Numbers Game: Are Score-Based QA Systems Truly Representative of Dispatcher Performance?

In a profession as critical - and criticized - as our contemporary 9-1-1 occupation, adherence to policies and procedures becomes extremely important. This is especially true for agencies that provide some measure of post-dispatch and/or pre-arrival instructions to callers, directing the caller to actively do something to stabilize a patient or begin to mitigate an emergency before the arrival of the dispatched first responders. Evaluating performance and compliance with protocols and...

The Online Manager: Challenges of the Digital Age

Having written the Communication Manager's column for 9-1-1 Magazine for the past 15 years, I now look forward to making the transition to the web from print. While I have already had a few columns posted here, these were actually leftovers that had been waiting publication. So, from this month forward I'll be able to take advantage of the immediacy of the web and post content that is truly fresh.

The Pachyderm in the PSAP

An unusually poetic commentary of the state-of-the-art of dispatcher staffing and retention. In the spirit of a holiday jingle, PSAP Management columnist Barry Furey examines the issues in rhyming meter and creative wordplay to address a one of the major issues challenging 9-1-1 Centers this year - and likely next.

The Poomacha Fire

The Poomacha Fire started in the early hours of October 23 as a residential structure fire that spread to the wildland. Around noon that day, I received a call from CAL FIRE Battalion Chief Alan Knapp from the Lake-Napa-Sonoma Unit; the Communications Unit Leader (COML) on California Incident Management Team 4, which had been pre-staged in Southern California awaiting assignment and were now heading to San Diego County to support command of the Poomacha fire.

The Port Authority Police: The World Trade Center's Public Safety Agency

The September 11th atrocities claimed the lives of 37 police officers of the New York/New Jersey Port Authority Police Department, including the department's Chief, Deputy Chief, and Inspector, and destroyed the department's headquarters and 9-1-1 center. An officer from every rank gave their lives in what New York Mayor Rudolph Guiliani called "the greatest rescue of modern times, since in so doing the rescuers saved more than 25,000 people."

The Problem with Quality

Quality Improvement (QI) is a relatively new concept in emergency communications. Called by many names, including Total Quality Management or Control, Quality Assurance, and Statistical Quality Control, among others, QI has existed in the modern era since post WWII Japan when quality experts like Dr. W. Edwards Deming and Joseph M. Juran helped to re-industrialize the war-torn country.

The Reliability of the Commercial Network

What is often lost in the debate over the fate of the D-Block is the proven reliability of commercial networks. Indeed a great divide exists between the perception by some in the public safety community, who often cast doubt that these networks are dependable enough, and the reality, that more often, it is the commercial network that is the only one left standing.

The Return of High Frequency: HF-NVIS, Your Regional Communications Lifeline When Everything Else is Broken

HF (High Frequency) and NVIS (Near Vertical Incident Skywave) provide a simple and reliable solution for backup communications over a wide regional area with no intervening infrastructure whatever. It should be part of every public safety agency's toolset for springing back after a natural disaster or terrorist attack.

The Rise of Cybercrime and What Law Enforcement Needs to Know About Protecting Sensitive Data

Public safety professionals continue to adopt new technologies that allow them to monitor potentially dangerous or illegal activities and gain access to information that improves their ability to do their job, and the quality of the services being provided. However, municipalities that purchase and implement these technologies are often at risk themselves from hidden vulnerabilities that can be exploited by cyber criminals. Thus, sensitive data that is necessary for reporting crime and...

The Shooting at Virginia Tech

On the morning of April 16, 2007, the quiet calm that hung over the Virginia Polytechnic Institute and State University in Blacksburg, southwestern Virginia, was pierced by the sharp pop of gunshots and the cries and screams of panic and pain.

The Silence of the Innocents

Beyond my grief for the children and families of Newtown is a deep concern for the public safety responders of Newtown and the police, fire, and EMS dispatchers who shared their response and its aftermath... dispatchers who may not have witnessed directly but felt the event just as keenly in the voices of 9-1-1 callers and response units from the scene.

The Technology You Need To Survive A Killer Tornado

After tornadoes left over 300 dead in just a 24 hour period those in the across the country are now aware that technology, email, text alerts, and weather radios prevented an astronomical death toll. Some of the supercell storms from Wednesday were so extreme that if anyone in their path didnt adequately seek shelter they would not survive. By a miracle, highly visible tornadoes during the day Wednesday combined with media coverage saved many whom are counting their blessings today. Had the...

The Two Major Roles of Public Safety Recording Systems

Recording systems for public safety agencies may be viewed from two different perspectives: their performance during an event and their performance after one. During an emergency, the protection of lives and property eclipses all other needs. Recording systems must meet special demands, improve performance, and make a tough job easier for police, firefighters, air-traffic controllers, and other public safety officials. After an event, a precise analysis can be equally crucial because it...

The Underlying Problem With 9-1-1: Rescuers Can't Help Citizens If They Can't Locate Them

Most 9-1-1 map data is flawed across the country. Its inaccurate and outdated - missing new streets, closed roads and sometimes whole new developments. It frustrates first responders who have to double-back on roads searching for an address thats out of numerical order. It can be life-threatening to citizens who need assistance, yet their location cannot be identified quickly or with spot-on precision.

The View from Dispatch: Oakland PD

Sidebar to Maze Meltdown: The Story of a Unique Fire by Stephen L. Cutright, Fire Chief, City of Emeryville

The Winners Have Been Announced: 2012 Smart Telecommunicator Awards

In honor of National Telecommunicators Week, Smart911 along with our partner iCERT- the Industry Alliance, hosted the 2012 Smart Telecommunicator Awards to recognize 9-1-1 telecommunicators across the country for their leadership, performance and overall dedication to their public service answering point, or PSAP... We are proud to announce the National Winner as well as the 4 Regional Honorees.

The World Conference on Disaster Management

The World Conference on Disaster Management in Toronto Canada June 25-27 www.wcdm.org

Three additional Ohio FDs implement SafetyPAD EMS electronic patient care reporting system

OPEN Incorporated, makers of the SafetyPAD suite of software products for Fire and Emergency Medical Services, announced its partnership with three additional Hamilton County, Ohio agencies. Forest Park, Lockland, and Golf Manor Fire Departments have completed their training this month bringing the total amount of agencies in the county that are using the system to five.

Three San Juan County agencies use Spillman to stretch resources, share data

Three public safety agencies in San Juan County are utilizing a shared Spillman software system in an effort to better patrol Utah's biggest county. Last month, the Monticello and Blanding police departments began sharing Spillman data on a server hosted by the San Juan County Sheriff's Office. The system enables all three agencies to exchange instant messages, images, and name, vehicle, and property records.

Three South Dakota Agencies to Increase Officer Safety, Efficiency with Spillman

The Aberdeen Police Department, Brown County Sheriffs Department, and Brown County Communications will become the first agencies in South Dakota to use Spillman software to meet the challenges of their growing community

Three Texas agencies adopt new CAD, RMS, and mobile software from Spillman

Three agencies in Texas have purchased Spillman for its tight integration and searching capabilities. The Lampasas Sheriffs Office, the New Braunfels Police Department, and the Greenville Police Department have each purchased Spillman systems for their Computer-Aided Dispatch (CAD), Records Management (RMS), and mobile public safety software systems.

TIA Issues New Safety Standard for Battery Powered-LMR

NPSTC congratulates the Telecommunications Industry Association (TIA) on the American National Standards Institute (ANSI) approval of their new standard. The TIA standard answers public safety's need for technical information related to the design, manufacturing, and testing of battery-powered, Land Mobile Radio (LMR) equipment, typically either hand-carried or worn on the person.

Tiburon Announces Latest Enhancements to CAD-to-CAD Interface and Tiburon CAD

Tiburon, Inc., a portfolio company of The Gores Group and a leading provider of public safety software solutions, has announced significant feature enhancements to its CAD-to-CAD Interface and Computer-Aided Dispatch (CAD) Solution: TotalCommand Edition version 2.9. Tiburon's latest enhancements help law enforcement, fire and 9-1-1 emergency services achieve interoperability and data sharing without sacrificing individual agency requirements.

Tiburon Announces New Public Safety Software Suite: IQResponse

Tiburon has announced its newest public safety software offering, IQResponse, a suite of components that were designed and built from the ground-up to be fully integrated... In parallel with Tiburon's IQResponse product announcement, the company has also announced its first IQResponse client, the Lubbock, Texas Police Department.

Tiburon CAD Awarded Priority Dispatch Corporation's Platinum Level Certification

Tiburon, Inc., a portfolio company of The Gores Group and a leading provider of public safety software solutions, has been awarded Priority Dispatch Corp's Platinum level certification for its industry-leading multi-agency, multi-jurisdictional Computer-Aided Dispatch System, Tiburon CAD, DispatchNow Edition.

Tiburon Completes Record Number Year-to-Date Client Go-Lives & Major Upgrades

Tiburon, Inc., a portfolio company of The Gores Group and a leading provider of public safety software solutions, has announced several significant client go-lives and upgrades representing a strong start to 2014. Tiburon has been working closely with its clients in partnership to ensure the successful completion of both new system go-lives and major system upgrades. These clients, along with many contributors at Tiburon, are celebrating the success of their joint efforts:

Tiburon Launches 9-1-1 Call Handling with Intrado A9C integration to enhance Dispatcher/Call Taker Workflow

Tiburon, Inc., a portfolio company of The Gores Group and a leading provider of public safety software solutions, has announced the launch of Tiburon 9-1-1 Call Handling with seamless integration to Intrado A9-1-1 Connect (A9C).

Tiburon Mobility Solution for the iPad Launched

Tiburon, Inc. has launched a new mobility solution that delivers real-time dispatch and CJIS data to low-cost iPad devices. For the first time the power of situational awareness and total mobility is available to all public safety professionals in the field.

Tiburon, Inc. Acquires Total Enforcement

Tiburon, Inc., the industry-leading provider of public safety software solutions, and a portfolio company of The Gores Group, has acquired the Total Enforcement (TE) technology suite from its parent company Total Computer Software. Terms of the transaction were not disclosed.

Tips for a Stress-Less Workplace

There are many habits and practices you can do on a regular basis to keep you very healthy and happy. Some of these tips are specific to the workplace, some are general lifestyle suggestions that I've found to be valuable in achieving an overall sense of stress-less well being.

TN NENA Conference

Tennessee NENA Conference 2011

To Serve and to Protect: Hearing Protection at Its Best

Many of today's emergency personal are missing one integral component of their daily uniform, hearing protection. Between loud sirens, radio blasts and even gunshots, high decibels of noise might be lurking during the next emergency call that is responded to. It comes as no surprise that occupational hearing loss is a serious health issue for those in emergency related fields, but what is surprising is how little is being done to prevent it.

ToCite Parking /Law Enforcement Solutions from United Public Safety

United Public Safety, also known as UP Safety, was was formed for the sole purpose of providing an efficient and affordable solution to issuing parking tickets, citations, and permits. The solution options include ToCite Ticket and ForCite Citation software and ToCite Cloud and ForCite Cloud as well as an American-made ruggedized mobile ticket writer with integrated printer and various other hardware options.

Today is the 44th Anniversary of 9-1-1

On February 16, 1968, the first 9-1-1 call is placed by Alabama Speaker of the House Rankin Fite from Haleyville City Hall to U.S. Rep. Tom Bevill at the city's police station. Bevill reportedly answered the phone, "Hello." The Alabama Telephone Company had beaten AT&T's implementation by 35 days. Twelve days later, on February 22, 1968, Nome, Alaska implements 9-1-1 service.

Today is the 44th Anniversary of 9-1-1 in the USA

The first 9-1-1 emergency telephone system in the USA went into service on this date in 1968 - in Haleyville, Alabama.

Top 10 Tips on Developing A Mobile Command Unit

Plan, plan, planAs in real estate, the three keys to success when building a mobile command vehicle are plan, plan, plan. Your planning process should involve key personnel from all of the agencies that will be impacted by the new vehicle. If you have already selected your vendor, they can also add value. A solid plan keeps the process on track and on budget.

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Toughbook 53 Versatile NextGen Semi-Rugged Notebook

Panasonic Solutions Company, provider of collaboration, information-sharing and decision-support solutions for government and commercial enterprises, announces the Toughbook 53, a 14" High Definition LED display, semi-rugged notebook. Starting at only 5.6 pounds and delivering up to 10 hours of battery life, the Toughbook 53 provides a highly reliable and versatile device that delivers high performance computing.

Town of Palm Beach, FL Adds AED Location System from Atrus

Atrus, Inc, and the Town of Palm Beach have announced a new partnership aimed at saving lives in the Town with the addition of Atrus AED Link system. This new information system will assist 9-1-1 dispatchers in helping callers locate life-saving automated external defibrillators (AEDs) available near sudden cardiac arrest victims.

Track Police & SAR Dogs Whereabouts & Monitor Temperature Through Your Smartphone

Tagg the Pet Tracker is a small device that is attached to the dog's collar and monitors and tracks the animal's activity levels and whereabouts. Originally designed for pet owners, Tagg also gives first responders, U.S. military personnel, law enforcement, emergency management officials, and other government employees peace of mind that their working dog can always be located 24/7 via web and mobile applications by setting a designed Tagg Zone that gives alerts if the pet being monitored...

Tracking Technology Keeps Rescuers Safe

Although searchers are trained in the latest safety procedures, the remoteness of the terrain and the challenges of operating in small teams meant the risk was high. The team contacted PRYME Radio Products, a company which makes audio accessories such as earphones and headsets for two-way radios, about their GPSMIC system.

TrafficLand & Exelis Market Advanced Real-Time, Hyperlocal Weather Detection & Monitoring Platform

The Helios environmental intelligence platform uses proprietary algorithms that give users the ability to monitor current conditions and detect changes in visibility, precipitation and road surface conditions at a hyperlocal, or street scale. Helios can then inform users of threatening conditions. Content from the Helios platform is available via API or Web interface for integration across platforms.

Trailblazer for Wireless Two-Way Voice Backhaul

Carlson's Trailblazer is the most reliable, simple-to-use and effective wireless solution for backhauling any public safety two-way voice system. This all-in-one solution provides the same interfaces and ease-of use of traditional leased lines - with the added benefits of being wireless.

Training for Inconsistency

If you always strive to be consistent, you may be passing up opportunities to increase your trainees and your own success. Ironically, consistent achievement is not produced by consistent behaviors. In some situations, being consistent may be the worst advice you can follow. Consistency may have been more useful in the past when agencies had more simple work. With rapid changes and increased diversity, certain kinds of inconsistency have become virtues, not vices.

Training Tactics: Preparing for the Worst

After three days without my luggage and only my laptop in a carry-on, it began to become clear that I needed to rethink packing extra items in my carry-on. I needed to be prepared in the event that, during the course of my travels, I became grounded again. How prepared are we as 9-1-1 professionals to handle events that we've never been trained or prepared to handle? What do we need in our professional "carry-on?" Here are some suggested items to pack...

Traverse County Minnesota Selects Zuercher Technologies as Public Safety Software Provider

The Traverse County Sheriff's Office and Wheaton Police Department have selected ledsSuite by Zuercher Technologies as their new public safety software. The county will be using several of the system's integrated products to help streamline their communication and data collection processes in their office, jail and 9-1-1 dispatch center.

Travis County to Provide Locator Bracelets for Alzheimer's Patients

The Travis County Sheriff's Office has adopted the EmFinder's EmSeeQ wearable locator system that uses cellular technology to quickly locate individuals who are prone to wandering due to cognitive disorders, such as Alzheimer's disease or dementia. Travis County is the first Texas agency to adopt the EmSeeQ system to upgrade its search and rescue technology for locating wandering and lost persons

Trends in PSAP Console Furniture

The public safety and emergency communications industry moves at a fast pace. In an ever-changing environment - from the nature of calls taken, to shifting employee needs, to advances in technology - call center managers, supervisors, and dispatchers need to stay abreast of the latest industry trends. While new technologies and call center designs are clearly important, it's also crucial to acknowledge emerging trends in ergonomic console furniture. Well-designed workstations provide...

Tri-State Ambulance Enhances Strategic EMS Deployment with In Motion Technology

In Motion Technology, a leader in mobile networking systems, has announced that Tri-State Ambulance, sole 9-1-1 advanced life support provider for the Seven Rivers Region, is enhancing their overall strategic deployment of emergency medical services with the onBoard Mobile Gateway.

TriTech and Medic Partner on Technology Initiatives to Improve Emergency Response

TriTech Software Systems and Medic, Mecklenburg County's Emergency Medical Service Agency, have partnered on important technology initiatives designed to improve emergency response. TriTech will provide its VisiNet Mobile data solution in Medic vehicles and install a VisiCAD Disaster Recovery solution for an off-site emergency backup dispatch center.

TriTech Partners with Dane County for New Computer-Aided Dispatch

TriTech Software Systems, a leading provider of public safety and medical transport solutions, announces that Dane County has signed a contract for its VisiCAD computer-aided dispatch (CAD) and VisiNet Mobile data solutions...

Tritech Software Systems Announces Acquisition Of VisionAIR Inc.

TriTech Software Systems, a leading provider of Public Safety and Medical Transportation software solutions, has announced its acquisition of VisionAIR, a privately held company that specializes in providing mission-critical Computer-Aided Dispatch, Law and Fire-EMS Records Management, Mobile, Jail Management, Civil Processing and multi-agency data sharing solutions to public safety agencies primarily for the mid-tier market.

TriTech Software Systems Partners with Nlets to Introduce a Cloud-based Public Safety Intelligence Application

TriTech Software Systems has announced its strategic partnership with Nlets as its hosting services provider for TriTech.com IQ, the cloud-based version of its award-winning Inform IQ public safety intelligence solution. As the premier, trusted interstate justice and public safety data transmission network, Nlets provides a highly secure and reliable hosting facility for TriTech.com cloud-based services.

TROOPER II Waterproof Remote Speaker Microphone from PRYME

The TROOPER II is an upgraded and weatherized version of the TROOPER series speaker microphone, the PRYME's best-selling speaker microphone product. The TROOPER II is better sealed to prevent dust and moisture from entering the microphone.

Troup County E9-1-1 (GA) Modernizes their Mapping Application

In the early part of 2013, Geographic Technologies Group (GTG) was introduced to Jason Cadenhead, the Information & Technology Manager for Troup County E-911. Troup County and the City of LaGrange had invested heavily in GIS maps with time and other resources. Therefore, having a viable mapping solution was important to the success of the 911 Center.

True Mobility Trend Favors "Ruggedish" Mobile & Handheld Computers

The large cell phone and computer manufacturers are increasingly launching smartphones and other mobile devices that are rugged, or rather "ruggedish." Handheld's founder and CEO Jerker Hellstrom takes a look at the reasons for this trend and where it might leave the traditional rugged computer makers. He also explains what rugged really means for public safety users.

Trust... But Verify...

Using that old Ronald Reagan quote has a lot to say about address verification. Every once in a while, we see another bad outcome of a dispatcher or calltaker who sent responders to an incorrect address, an incorrect jurisdiction, or a location that did not exist. Why does this happen?

Tunnel Visions: A Public Safety-Oriented Mystery Thriller with Credibility

With his fifth book, Tunnel Visions, Kamm explores the world of homeland security and the very real threat of terrorism. Based on the real Sylmar Tunnel disaster which occurred in Los Angeles in 1971, Kamm has inserted a terrorist angle and come up with a gripping suspense thriller that is both fact-based and fast-paced.

TV Crime Dramas versus Reality

In the years following 9/11, several TV dramas have popularized the notion that there are a lot of high-tech developments, not to mention relaxation of due process, prevalent today in the pursuit of criminal suspects. It's hard to watch all these shows portraying modern law enforcement techniques and separate fantasy from fact.

Two More Virginia Counties to Deploy NG9-1-1 Networks

Franklin and Patrick counties have announced plans to deploy next-generation 9-1-1 networks in 2012. The two counties' new emergency communications systems will serve approximately 75,000 residents and join Pittsylvania County as the first next-generation 9-1-1 (NG9-1-1) networks in the Commonwealth of Virginia.

TX APCO/NENA Conference

TX APCO/NENA Conference, April 1-4, 2012 Fairmont Hotel http://www.txapco.org/

TX Homeland Security 2011

UCC Director-Schenectady, NY

UCC Director-Schenectady County is seeking a qualified candidate for the position of UCC Director. Will be responsible for the efficient operation of all communications functions associated with emergency call taking and dispatching throughout Schenectady County. For more information regarding position duties and qualifications, go to www.schenectadycounty.com. EEO/AA

Union County Sheriff's Office of South Carolina Purchases ledsSuite Software for 9-1-1 Center

The Union County Sheriff's Office of South Carolina has selected ledsSuite's computer-aided dispatch software from Zuercher Technologies to upgrade their 9-1-1 center. The ledsCAD software was selected because of its many configuration options and its ease of use. ledsCAD will also be interfacing with the countys existing mapping software from WTH GIS to increase efficiency and save the county money already invested in the GIS mapping system.

United 93

Watching UNITED 93, the film about the passengers who fought back against terrorists and prevented them from crashing the plane into the White House or US Capitol building, is quite an emotional experience, especially for those of us in public safety and to whom the events of 9/11 resonate with an especially personal clarity.

United Flight 93 Revisited: Command and Control in Shanksville

Since Shanksville is located in a very rural area, the Pennsylvania State Police were in charge of the crash scene, although numerous other agencies would follow to conduct the investigation and necessary follow-up tasks.

United Kingdom Counter Terror Network Goes Live With New Intelligence Management System

ISS Global has announced that the United Kingdom's National Counter Terrorism Network has now begun using its Dfuze intelligence management tool. The Network’s six Counter Terrorism Units around the UK formally "went live" with the tool this week, enabling them to instantaneously share critical intelligence information across the national network for the first time.

University of Windsor PD Receives Technology Innovation Award

At last month's Canadian Association of Chiefs of Police Conference (Toronto, Ontario), the Microsoft Technology Innovation 2012 Award (MTIA) was presented the University of Windsor's Community Police for their work in incorporating technology into their organization allowing for the sharing of information in real-time between multiple organizations to increase interoperability among public safety departments - college and corresponding regional, provincial and federal first responders.

Unknown: In the Shadow of 9/11

There will never be a solution to religious feuding. It is in the makeup of the human psyche. It wouldnt happen at all if the unknown was known. All of this so far sounds philosophical, something first year students of religion might discuss in college. What much does religion have to do with nations and world affairs? Everything. What does the unknown have to do with religion? Everything.

Upcoming Events

Upgrades to City of Columbus Create Municipal Security Role Model

The city of Columbus, Ohio is quickly becoming a role model of municipality security with its ongoing unification of access control for city buildings into one centralized location and its use of a fiber-optic network that saves money and helps increase public safety.

URISA/NENA Addressing Conference

2012 URISA/NENA Addressing Conference taking place August 6-9, 2012 in Memphis, Tennessee! Dont miss the training courses and workshops, panel discussions, breakout sessions, keynote addresses and valuable networking events in an affordable and easy location, Memphis, Tennessee!

URISA/NENA Addressing Conference

US Coast Guard Responds to Ground Zero

While thousands of US Coast Guard members remain ready to protect freedom on our nation's waterways, a handful have provided difficult and emotional support tasks in the midst of Ground Zero - what remains of the World Trade Center complex.

US&R Communications at the World Trade Center

The Puget Sound Washington US&R Task Force encountered several communication difficulties during our deployment to the World Trade Center incident. We were deployed at the site from September 19th-29th and spent most of the assignment working in the Church Street Sector or East Branch area of responsibility between WTC Buildings 4 and 5.

USA Mobility Announces Name Change to Spok

USA Mobility, Inc., including Amcom Software and USA Mobility Wireless, has announced a new corporate name, Spok (pronounced "spoke"), launching a new era in critical communications with an innovative and combined identity - and providing more than 125,000 organizations worldwide with effective solutions for workflow improvement, secure texting, paging services, call center optimization, and public safety response.

Using ICS for Interoperability

Technology isn't the only answer to interoperability. The Department of Homeland Security is trying to get people to understand there is a "continuum of interoperability" that includes operations and exercises beyond the technology. The Incident Command System (ICS) has been at the center of many of these activities and has shown its ability to manage communications at large scale and well-integrated incidents.

Using Technology to Fix Human Problems

You don't have to look too far to see how technology has changed the way we go about our day. From checking our email on our smartphones first thing in the morning to using GPS when we get in our cars, technology keeps changing and it keeps adjusting to the needs of the people who use it. These solutions have grown out of a problem that people need to have solved, whether it's a way to receive messages in a more timely manner or to find accurate directions. Both of these technological...

V-COMM Assists with Next Stage Of P25 Phase 2 Public Safety Network For Burlington County, New Jersey

V-COMM, an industry-leading telecommunications engineering firm, has been engaged by Burlington County, NJ to implement the next stage of its planned 700 MHz P25 Phase Two Public Safety network. V-COMM’s services include system design, microwave design, site development, engineering specifications and project management.

VA APCO/NENA Interoperability Conference

public safety, 911, 9-1-1, emergency management, apco, nena

VA APCO/NENA Winter Conference

VA APCO/NENA Winter Conference. public safety, 911, 9-1-1 dispatchers, Chesterfield, VA

VA NENA/APCO Annual Spring Conference

Valuable Situational Awareness Lesson in Dashcam Video as Pursuit Ends When Woman Collides With Train

This dashboard camera footage comes from the Woods Cross (Utah) Police Department. After pursuing a suspect associated with an unwanted guest disturbance call, an officer witnesses the suspect drive into a southbound freight train passing through on the farthermost track of a double-track railroad crossing. Her car stuck on the closer track, she is then hit and propelled ahead by a second southbound train.

Vendor's Corner: NENA i3: Something Less Than the Holy Grail of NG9-1-1

The National Emergency Number Association (NENA) has put considerable effort into creating a theoretical framework for an NG9-1-1 system they call i3. NENA's i3 document outlines their idea of a completed, fully integrated IP-based network of networks shared by all emergency agencies. This work has been monumental and is viewed by many industry stakeholders as the comprehensive definition of next-generation 9-1-1. The document offers many good ideas; however, we need to be clear about what i3...

Vendor's Corner: Technology and Emergency 9-1-1 Operations

As the last ten years have seen huge advancements in the communication technologies we use in our everyday connected lifestyles with smart phones, tablet PCs, netbooks, and the like, there has also been a paradigm shift in how we gather, consume and disseminate information. No longer must we rely on the media for telling us what is happening around the world, but we now can plug directly into news channels via social media outlets, situational awareness alerting services, blogs, etc. to...

Ventura County Adds Very Visual VoiceStar

Early in 2008, Ventura County Health's emergency preparedness specialist Steve Johnston approached Information Station Specialists (ISS) with a set of needs that ultimately led to the birth of a new means of reaching the public with health and safety information during a crisis. The RadioSTAT Portable Emergency Advisory Radio Station was designed through this public/private collaboration to be used in conjunction with portable road signs that instruct motorists to tune to a special AM radio...

Verint Audiolog Receives New Certification from Harris Corporation

Verint Systems Inc. has announced that its Impact 360 for Public Safety Powered by Audiolog solution has passed interoperability testing with System Releases OR9C for OpenSky and PR9C for P25IP from Harris Corporation, a leading provider of advanced communication systems for government and industry.

Verint Earns Certification with Avtec's Scout VoIP Console System

Avtec Inc. reports that Verint Systems Inc. has earned a gold-level certification designation. The companys Audiolog for Public Safety solution successfully completed interoperability testing with Avtec's Scout 2.4 VoIP radio dispatching console. All tests were conducted at Avtec's product integration testing facility in South Carolina and completed in May 2012.

Verint Receives Certification from Harris, Reinforcing Performance in the Public Safety IP Radio Systems Market

Verint Systems Inc. has announced that its Impact 360 for Public Safety Powered by Audiolog solution has passed interoperability testing with the OpenSky R7 and P25 R6 Trunked Radio Systems from Harris Corporation, a leading provider of advanced critical radio communication systems for government and industry.

Verint Supports NG9-1-1 with Enhancements to Multimedia Public Safety Solution

Verint Systems Inc. has announced a series of enhancements to its Impact 360 for Public Safety Powered by Audiolog software, the company's most robust workforce optimization solution specifically designed to enhance accuracy and performance in today's Next-Generation 9-1-1 emergency communications and public safety command and control environments. With these enhancements, the company is introducing robust incident reconstruction capabilities and support for a host of new requirements...

Verint Systems Introduces Forecasting and Scheduling Capabilities to Its Impact 360 for Public Safety Solution

Verint Systems Inc. has announced the availability of new forecasting and scheduling functionality to its Impact 360 for Public Safety Powered by Audiolog solution. The workforce optimization software is designed for today's public safety answering points (PSAPs), command and control, and emergency communications centers.

Verizon & Intrado Join Forces to Deploy NG 9-1-1 Nationwide

In a collaborative effort to provide a richer set of information - including voice, data and video - to the front lines, Verizon and Intrado are teaming to advance the state of 9-1-1 emergency services in the U.S. Under a strategic business agreement, the two companies later this year will roll out advanced capabilities that will be available to 9-1-1 centers nationwide to enable them to keep pace with today's rapidly changing telecommunications systems and the way people expect to...

Verizon & Motorola Solutions Collaborate to Deliver New Mobile Broadband Device to First Responders

First responders and emergency personnel across the United States will be able to better respond to emergencies and routine activities by tapping into the power of mobile broadband, with the introduction of a new vehicle-based modem that enables applications such as ultra-fast database access, photos and streaming video.

Verizon 2013 State of the Enterprise Cloud Report

The 2013 State of the Enterprise Cloud Report, which draws upon Verizon data between January 2012 and June 2013, examines current cloud adoption and usage trends - both in terms of how organizations are deploying cloud technologies and what they want from enterprise-grade cloud services. It considers the factors driving adoption; the growth in demand for VMs, memory, and storage; and expectations for the future of the cloud.

Verizon Wireless & In Motion Technology Deliver 4G LTE Vehicle Area Network

Verizon Wireless and In Motion Technology have announced the first wireless mobile router system available for securely extending the enterprise network to the vehicle over the world's largest 4G LTE network. The In Motion Technology onBoard system includes a Mobile Gateway that transforms vehicles into secure, mobile hotspots; a network management system that monitors network health and communications; and a mobile-optimized VPN server providing end-to-end security

Vermont Enhanced 9-1-1 Board Launches Statewide Text to 9-1-1 Trial for Emergency Help

Beginning April 18th, Verizon Wireless customers can send a text message to 9-1-1 from locations in Vermont for emergency help as part of a six-month trial to test the potential of this technology. From now until October 15, 2012, the Williston Public Safety Answering Point (PSAP) will accept 9-1-1 text messages from Verizon Wireless customers as part of a collaboration among the Vermont Enhanced 9-1-1 Board, Verizon Wireless and Intrado

via NY1: Bronx Street Renamed After Longtime FDNY Dispatcher

Video 9-1-1

High-tech digital equipment doesn't need to be used by just law enforcement officials to be an effective piece of evidence. And, truth be told, the equipment doesn't even need to be that high-tech. That is why camera phones have become such an important part of incident investigations nationally. From the tragic shooting at Virginia Tech University in April 2007 to a common hit-and-run accident, getting visual evidence may no longer be difficult and time-consuming with the prevalence of...

Video Aids Wildfire Management in San Diego County

On Sunday, October 21, 2007 the first of many wildfires began burning out of control in the Portero area of San Diego County. Fueled by high off shore winds, multiple fires were tracked and managed over the course of 10 days.

Video Aims To Prevent Fire Tanker Rollovers

The National Tank Truck Carriers (NTTC) has developed a new version of their Cargo Tank Rollover Prevention Video to help target the fire service. The original intention of the video was to target cargo and commercial tankers "to help educate water tanker drivers on the special characteristics of tank truck vehicles and the actions they can take to avoid rollovers."

Video Tribute to Forest Service Firefighters

The U.S. Department of Agriculture has produced a very slick video about wildland firefighting, named "The Heart of a Firefighter." The purpose of the video is "show what we do as USFS firefighters and also the drive and passion of the people that fight fire," noted Jason Steinmetz of the USFS Washington Office. This is a two-minute "teaser" of the final product which is expected to be five to eight minutes long.

Video: Dubai's super fleet: World's fastest police car

In this new video, Dubai police show off their impressive collection of high end sports cars.

Video: Firefighter’s Helmet Cam shows challenges faced in California wildfire-spawned structure fire

Posted by Modesto Firefighters Local 1289 on YouTube - On 05/16/2014 at 18:16 Modesto Regional Fire Authority (CA) responded to a 3-alarm fire at 516 Comstock Court. The following raw footage is from a helmet camera worn by a MRFA Firefighter who responded to the Emerald Ave. fire with over 22 other units from Modesto and neighboring agencies. Firefighters were challenged by 15-20 mph winds and lack of initial man power.

Video: Florida cop pushes disabled man to safety from storm

Within seconds of the officer arriving to help the man, lightning struck near the two...

Video: Helicopter rescue of fallen hiker at Yosemite Falls

Video: A ranger retrieves a person stranded on a boulder in the rapids below Upper Yosemite Fall.

Video: Official 9/11 Memorial Museum Tribute In Time-Lapse 2004-2014

EarthCam has posted a commemorative time-lapse video showing the construction of the 9/11 Memorial Museum on the New York City Ground Zero site, from 2004-2014. Click the image above or here to watch the video on youtube, and remember the sacrifices made by the first responders/the amazing construction teams, and all of those who died in the 9/11 attacks here, at the Pentagon, and in a quiet field in Pennsylvania.

Video: Texas cop rescues woman seconds before train hits them

-via Richmond (TX) Police and PoliceOne.com: A video released by the Richmond Police Department captures an officer pulling a woman from railroad tracks moments before a train speeds by.

Video: Univ of Maryland Eastern Shore Shows Full Test of Emergency Response

e2Campus has just released the latest video episode of "America's Safe Campuses" featuring University of Maryland Eastern Shore (UMES). The in-depth video examines the benefits and considerations when conducting a full-scale exercise of an emergency on campus.

Videos

VIEVU Announces LE3, Its First HD Wearable Camera for Law Enforcement & Security Industry

VIEVU the industry leader in body worn video (BWV) has announced the availability of its LE3, a major upgrade to the company's industry-leading wearable. The LE3 is a highly secure HD video camera designed for law enforcement's usability and evidence standards.

VIEVU Integrates Net Transcripts Transcription Services into VERIPATROL Video Evidence Management System

VIEVU, a leader in body worn video (BWV) for law enforcement, security, and emergency responders, announced a partnership with Net Transcripts that will integrate transcription and translation service into VERIPATROL, its highly secure video evidence management software, to provide rapid and cost effective transcription from video evidence collected in the field for later use in the courtroom.

Virginia Local Government Council Selects Harris Corp to Upgrade & Unify Mission-Critical Communications

Virginia's Region 2000 Local Government Council, has selected advanced, standards-based digital technology from Harris Corporation to improve and unify mission-critical communications for more than 3,000 first responders and public works users. Region 2000 includes 184,460 residents in Bedford and Amherst Counties, the Cities of Lynchburg and Bedford, and the Town of Amherst.

Visiting the National Law Enforcement Officers Memorial for the First Time - Video Link

On May 23, 1973, Oakland Police Officer Robert Blan was shot and killed during a traffic stop. He was 24 years old and left behind a wife and two young children. His daughter, Michelle, visited the Memorial for the first time in 2010 and had a life changing experience. She made it her goal to bring her mother with her to the Memorial in 2011 - and both graciously decided to share their inspiring experience with others...

Voice Alarm Encoders Automatically Warn Of System Events

Midian's VAE-1 and VAE-10 voice alarm encoders can send a pre-recorded voice message and an Emergency ANI when an event occurs at a repeater site. The event could be that the site is on backup power, equipment has failed or an intrusion has been detected. For example the unit can be set-up to send a recorded message of "Radio Tower 1 backup power is on."

VoIP Conference & Expo at Illinois Institute of Technology

Vulnerability Assessments for Public and Private Facilities

From a homeland security standpoint, office, storage, and manufacturing buildings are not typically the subject of a man-made disaster, such as a terrorist attack.

Washington Department of Fish and Wildlife Police Mark First Year of Live Operation with Integrated Public Safety Software System from CODY Systems

CODY Systems, an industry leader in integrated software solutions for real-time collection, analysis and sharing of critical data for public safety, law enforcement, regulatory enforcement and intelligence agencies, reported that as of Oct. 15, 2010, the Washington Department of Fish and Wildlife Police (WDFW) has marked its first year of live operation with a full implementation of CODY's integrated software suite, including Desktop Records Management and Mobile Records Management and Field...

Watertown, SD Consortium of Law Enforcement Agencies Select Zuercher Technologies to Provide Public Safety Software Upgrade

A group of law enforcement agencies in northeastern South Dakota have selected Zuercher Technologies to upgrade their public safety software system to ledsSuite. The agencies are all part of a regional law enforcement consortium and will have access to the new system and its benefits. These agencies include the Day County Sheriff's Office, Estelline Police Department, Hamlin County Sheriff's Office, Sisseton Police Department, Hayti Police Department, Webster Police Department, Codington...

Wave of 9-1-1 calls generated by Maine earthquake overwhelms system

On October 16th, a magnitude 4.0 earthquake centered near Waterboro, Maine (where earthquakes of this size are a rarity), triggered a flood of calls to 9-1-1 - but not from people seeking emergency assistance. Most were simply looking for information about the quake... "That 172 calls represents a little over half of our calls that we would get in a day," ECC director Tom Cavanaugh told WCSH6. "So that is a significant spike."

Wayne County Sheriff's Office Presents Esri Based Crime Mapping Tools to CJIN in North Carolina

The Wayne County, North Carolina Sheriff's Office (WCSO) recently presented their Esri based GIS tools at the Criminal Justice Information Network (CJIN) Board Meeting in Raleigh, North Carolina. WCSO was asked to present on the crime analysis and public crime mapping tools that they are utilizing. WCSO currently utilizes GeoBlade Crimes from Geographic Technologies Group (GTG) for internal crime analysis and MapNimbus for providing crime incident information to its citizens.

Werner Herzog's haunting documentary against texting while driving is essential public education

The 35-minute documentary film FROM ONE SECOND TO THE NEXT came together when AT&T approached the famous German filmmaker Werner Herzog and asked if he would direct a series of short films warning people about the dangers of texting while driving.

West Coast Agency Selects Intergraph Public Safety Solutions for Consolidated Dispatch

South Sound 911, an interlocal agency created in an effort to consolidate public safety answering points (PSAPs) in Pierce County, Washington, has selected Intergraph's public safety solutions to replace multiple disparate systems and support multi-site, multi-jurisdictional, multi-discipline response. The project includes multiple PSAPs for police, fire and EMS in Washington states second most populous county.

Western Pacific White Paper: Enhancing Mobility for Mission and Business Critical Mobile Radios Users

To date communication between operators in the field and control room operations have depended upon the use of high power base station networks combined with vehicle based mobile radios to provide these essential capabilities over long operating ranges. Consequently this network design remains the communication backbone of users under critical, emergency and high pressure circumstances.

What If Columbine Were Mine?

Seven years ago this month, on April 20, 1999 the word Columbine entered our collective vocabulary as the singular definition of school violence. Although not the first, and regrettably, not the last such incident, it served to bring attention to the fact that tragedies of unimaginable magnitudes can - and do - happen almost anywhere.

What is complacency anyway?

In the 9-1-1-world complacency is a bad, bad word. Self-satisfied, on the other hand, is the actual dictionary definition and not a bad, bad thing - right? However, the dictionary goes further to say complacency is satisfaction to the degree that the complacent person becomes unaware of "potential dangers." The Call Taker may dull their sense of intuition. The Radio Dispatcher may be less inclined to do a status check. A Supervisor may procrastinate on a complaint. A Trainer may give...

What Kids Think About 9-1-1: A Fifth Grader's Perspective

We all know that 9-1-1 is something that all kids, like us, should know about. But are the kids really interested? How can we help them become interested? Do they know everything they really should? What do they want to know? What's the best way for them to learn? This interview, taken from a fifth-grader's point of view, should answer those questions.

What States and Locals Need To Know To Prepare for Rollout of Nationwide Public Safety Broadband Network

Congress passed groundbreaking legislation for a new Nationwide Public Safety Broadband Network (NPSBN) on February 17, 2012. The Middle Class Tax Relief & Job Creation Act of 2012 was signed by President Obama on February 22. The legislation (Public Law 112-96) allocates the D Block spectrum to public safety, provides $7 billion federal funding for the network, and establishes a nationwide governance structure, the First Responder Network Authority(FirstNet). The FirstNet Board is...

What Use Our Work?

As April rolls around again, we spend time educating the public about 9-1-1 and honoring our brightest and best employees. But, it seems to me that one thing we rarely do is sit back and take a long hard look at what it is that we really do, because absent of the speeches, proclamations, and news clips lies this measure. And what we really do is pretty darn good.

What You Should Know About Creating Seamless Regional Public Safety Communications Networks

At a recent symposium on public safety communication hosted by Airbus DS Communications in Tampa, public safety and emergency management officials gathered to learn more about new technologies available to enable them to create interoperable communications networks. Here are some of the symposium’s key takeaways and what 9-1-1 managers need to know about implementing improved communication systems:

What's Next for Next Gen 9-1-1

For multiple reasons, a wide variety of changes are coming to 9-1-1. When the dust settles, the outstanding service our first responders provide today will be enhanced. Citizens will be able to reach help in a number of new ways, the communications infrastructure will be even more reliable and predictable, and existing infrastructure we have come to rely upon will be enhanced to take us through the next 35 years.

What's On Your Desktop? Monitors, Maps, and Manuals that Shape Our World

The tools of the 21st Century telecommunicator are as diverse as the duties he or she performs. Chances are good that some form of Computer Aided Dispatch graces the work space; however the size of the community served plays a major role in whether or not automation is used. According to a 1999 survey performed by the Bureau of Justice Statistics, 100% of municipalities serving 250,000 or more residents were computerized, while only 18% of towns with less than 2,500 people had gone digital.

When 9-1-1 needs 9-1-1, Serve & Protect Can Help

Serve & Protect restores heroes and rescues families in criminal justice and emergency services, including those in Law Enforcement, Fire/Rescue/EMT, Dispatch, and Corrections. We believe that both physical health and mental health are core elements to serving those who sacrifice for us daily.

When Mud Flows

On October 2, 2007, gale-force Santa Ana winds whipped up wildland fires throughout Southern California, charring 517,267 acres; destroying 2,233 homes, five businesses, and 966 outbuildings; killing 10 people and injuring another 139; and launching the largest evacuation in California history, according to the California Governor's Office of Emergency Services (OES).

Where Are The 9-1-1 College Programs?

Are there great ideas to increase the pool of qualified or experienced candidates for 9-1-1 Jobs? YES! Have you thought about working with your local college?

Where's Watson When We Really Need Him?

Obviously, back in the pioneering days of telephony, technology was a lot simpler than it is today. Complexity grows over time. Man had walked in space before we handled our first true 9-1-1 call, and Automatic Number Identification (ANI) and Automatic Location Identification (ALI) came along after that. One can argue that 9-1-1 never got any better since then.

White Paper: Best Practices in Emergency Notifications

Due to the escalating gravity of crisis situations such as active shooters events and natural disasters, emergency professionals constantly have to find ways to evolve their existing emergency notification strategy in order to effectively adapt to current trends and better ensure the safety of their members. Regroup's free white paper entitled "7 Best Practices in Emergency Notifications," will give you food for thought when contemplating how to improve your emergency notification strategy.

White Paper: How to Increase Enrollment in Campus Emergency Notification Programs

No Emergency Notification System can be an effective tool during a campus crisis if you're unable to reach members because either they're not participating in the campus emergency notification program or their contact information is outdated. An informative white paper from Regroup, a Emergency Notification and Mass Messaging System, entitled "How to Increase Enrollment in Campus Emergency Notification Programs" includes...

White Paper: Radio DiagnostX Technology

Now linked from our home page: a White Paper from Locus Diagnostics, the only system that can diagnose the health of a radio, over-the-air in real time, 24/7. The paper provides an overview of DiagnostX technology and its innovative approach to Over the Air Bench Testing resulting in early detection of potential mobile and portable radio transmission problems, narrowband performance verification and diagnostics in trunked and conventional radio networks.

White Paper: Top 5 reasons you should know the role of the Spatial Information Function in NG9-1-1

GIS data in NG9-1-1 is a mission critical asset and the accuracy and timeliness of GIS data updates is a growing concern. Through the implementation of a SIF, the continual GIS updates necessary in an NG9-1-1 system can be addressed. This white paper explains what you need to know about a NENA i3 SIF and the role of it in a NG9-1-1 system.

White Papers

Why Can't Public Safety Just Use Cell Phones?

Why can't public safety just use cell phones and smart phones for their mission critical voice communications? Unfortunately it's not that simple. Although public safety regularly use cell phones, smart phones, and other commercial wireless devices and services as a secondary form of communications, these devices and systems are currently not sufficiently suited for public safety mission critical voice communications during critical incidents.

Why some Suspicious Activity Reports (SARs) can be suspect themselves

Suspicious Activity Reporting (SAR) has drawn the attention of law enforcement across the nation because of its ability to capture, categorize and catalog important data for analysis of specific patterns of criminal activity as it occurs and during its planning stages. Determining when non-suspect activity becomes suspect activity can be difficult to ascertain, however. For example, tourists in big cities take photos of infrastructure - buildings, roads, tunnels and bridges. They're not...

WI - NENA Conference

911, Public Safety NENA annual conference Oct 20-23, 2013 Wisconsin Dells, Wisconsin

Wilson County (TN) EMA implements New World Systems' dispatch software

The Wilson County, Tenn. Emergency Management Agency (WEMA) has implemented New World Systems' Aegis Computer Aided Dispatch (CAD) solution to replace a highly customized legacy system. The flawless implementation was completed in record time and provided WEMA with greatly improved reporting and handling of 9-1-1 call information...

WinMagic Embedded Encryption on Motion Rugged Tablets Keeps Responders' Info Safe

WinMagic Inc., a global innovator in data security and Motion Computing, a leading provider of rugged mobile solutions for vertical markets, have teamed up to improve mobile security across construction, public safety and field service. As part of this new partnership, WinMagic's SecureDoc data encryption and security software is pre-installed on Motion’s new R12 Tablets.

Wireless Controlled Pan & Tilt Directional Antenna

Pepro LLC, a leading manufacturer of shielded enclosure systems for stationary and mobile applications, has announced its latest wireless controlled directional antenna mount. The lightweight all-aluminum Pan & Tilt design features a 60 degree of pan range and a 10 degree of tilt range completely operable through a rugged, watertight handheld wireless controller.

Wisconsin agency becomes the 1,000th public safety agency to purchase Spillman software

Spillman Technologies recently welcomed its 1,000th public safety software customer, the Taylor County Sheriff's Office in Wisconsin. Spillman President and CEO Lance Clark said that achieving 1,000 customers is a huge milestone for Spillman.

Wisconsin Police Dispatcher Uses New Text Message Service To Handle Emergency Hundreds Of Miles Away

In the early morning hours one day last weekend, Middleton (WI) Police Department dispatcher Sue Buechner received a text message from a teenager who was afraid that his mom was having a medical emergency... Upon exchanging several text messages to determine the location and get further details, the dispatcher quickly discovered that the person who was texting for help and the patient were actually in Manchester, Tennessee, almost 700 miles away from Middleton...

Wisconsin Public Safety Captures Incidents As They Unfold

Wisconsin Public Safety is primarily responsible for providing many different types of photography, including public information, incident photos, digital imaging, portraits and revolving calendar of special events and ceremonial coverage such as promotional ceremonies, service recognition, special events and other requests.

Woman jailed for 9-1-1 misuse over bad manicure

A Florida woman was jailed after she called 9-1-1 in Volusia County, Florida, four times after a fight with a nail salon over a bad manicure. Cynthia Colston told My Fox Orlando that she called after the nail technician became aggressive with her when she refused to pay as much as the store was charging for nails that she said were too short.

Woman Locked Out Of Car Called 9-1-1, Claimed Infant Was Trapped Inside To Get Quicker Response

Locked out of her car earlier this month, a woman called 9-1-1 and claimed that an infant was trapped in the vehicle. But when a sheriff's deputy responded to a "priority one lockout" at the womans Florida home at around 9 AM on October 6, he "saw no child" inside vehicles parked in the driveway.

Women in Public Safety Communications Conference

Women in Public Safety Communications Leadership Conference

Women in Public Safety Communications Leadership Conference 2012 Where: Orlando, FL Location: Hyatt Regency Grand Cypress Dates: 04/18/2012 - 04/19/2012 Event Length: 2 Days Description: The 2012 Conference program will cover everything from office communication and social media to career development and maintaining a work-life balance while excelling in this demanding field. Web Site: http://wipsc.apcointl.org/

Wood County, West Virginia, Selects Tiburon for Their NG9-1-1 Needs

The Central County Telecommunications Center for Wood County, West Virginia (Wood County 9-1-1) has selected Tiburon for their next generation Computer-Aided Dispatch (CAD) solution. Wood County 9-1-1 serves 2 counties (Wirt and Wood), with a combined total population of approximately 93,000 and 25 public safety agencies (Fire/EMS/Police). In 2012, the 9-1-1 center

Working Fire: Palmyra NJ All Hands Dwelling Fire

On January 31, 2011 a dwelling fire was dispatched in Palmyra NJ at 519 Cinnaminson Ave. Initial reports were received of occupants trapped inside the dwelling. Companies arrived with heavy smoke and fire conditions from the multiple family dwelling.

Workshop to Address Critical Need for Technology to Track First Responders Inside Buildings

Worcester Polytechnic Institute, a leader in the development of technology for safeguarding the lives and health of first responders, will host the sixth annual International Workshop on Precision Indoor Personnel Location and Tracking Technology Aug. 1-2, 2011. Sponsored by the Department of Homeland Security Science and Technology, the sixth annual workshop will feature live demonstrations of location and tracking technologies and keynote speakers from NASA and Qualcomm.

World Conference on Disaster Management

World's 1st Handheld Public Safety LTE Device to Deliver "Street Ready" Data

The LEX 700 Mission Critical Handheld by Motorola Solutions, Inc. offers first responders a virtual partner, helping them monitor the environment, gather information and be more aware. With a compact, rugged form factor and quick-response interface, the device brings robust management capabilities to ensure IT staff can easily deploy its new fleet of IP data devices with the confidence of full visibility and control.

Writing Public Safety Noir: A Conversation with novelist Kurt Kamm

Malibu resident Kurt Kamm has used his access to Los Angeles County and LA City firefighters and his experience in several devastating local wildfires to write his novels.9-1-1 Magazine recently spoke to Kurt Kamm about how his experiences have flavored his books and how writing from a public safety viewpoint has given them a unique edge.

Xplore Launches New Rugged Tablet PC Family

Xplore Technologies Corp., a respected leader and pioneer of next-generation rugged tablet PCs for domestic and global markets, has announced the launch of its new family of Xtreme Tablet computers. Representing the fifth generation of its iX104 line, the iX104C5s are believed to be the industry's most powerful, rugged, and sunlight-readable PCs ever developed.

Yocha Dehe Fire Department Honors Staff and Tribal Leader for Commitment to Public Safety

The Yocha Dehe Fire Department (YDFD) recognized key individuals for their commitment to public safety and protection of the community at its annual awards luncheon at the fire station in Brooks last week.

ZAP Chooses GammaTech Durabook U12Ci Rugged Notebooks to Outfit Ambulance Fleet

GammaTech Computer Corp., a major international manufacturer and supplier of innovative notebook and tablet computers, has been chosen by ZAP Emergency Medical Services, a Texas-based ambulance services company, to supply their crews with rugged notebooks. By the end of 2013, the entire ZAP ambulance fleet will be equipped with GammaTech Durabook U12Ci rugged convertible notebooks to assist in patient data entry.

Zetron Acom EVO system now P25 Phase II compliant

Zetron's Advanced Communications (Acom EVO) system is now Project 25 (P25) Phase II-compliant. A P25 Phase II installation of Acom EVO currently underway will make Zetron the first console manufacturer to interface with a Motorola ASTRO 25 Phase II system.

Zetron and EFJohnson Complete Successful CSSI Testing

Zetron, a leading provider of mission-critical communications solutions worldwide, has completed successful testing of its Advanced Communications (AcomEVO) system integrated with EFJohnson's Project 25 (P25) Console Subsystem Interface (CSSI) infrastructure. The testing confirmed that feature and functionality requirements specific to the CSSI standard have been met.

Zetron and Simoco Complete Successful Testing of Integrated P25 DFSI-based Solution

Zetron Announces New Remote Command-and-Control Suite

Zetron has announced its new Remote Command-and-Control Suite running on tablet PCs. The suite allows public-safety agencies to deploy remote, temporary, backup and mobile operations quickly and securely, wherever and whenever such operations are needed.

Zetron Joins with PulsePoint to Help Save Lives

Zetron, a leading provider of mission-critical communications solutions worldwide, announced that its MAX Call-Taking system can be used directly with the PulsePoint CPR incident-notification network. With MAX Call-Taking, a CAD system is not required for PulsePoint integration, making this an affordable solution for public-safety agencies on a tight budget.

Zetron Offers First Multi-Vendor, DMR-based Console Interface

Zetron, a leading provider of mission-critical communications solutions worldwide, announced that its new, DMR-based interface is now available. This is the first multi-vendor console interface able to connect to a standards-based DMR Tier-III trunked network. It was engineered in conjunction with Tait Communications, and is designed to work with Zetron's Advanced Communication (Acom) (pictured) and MAX Dispatch systems.

Zetron Partners with Eventide to Offer Logging Recorder

A new partnership between Eventide and Zetron allows Zetron to offer the Eventide NexLog logging recorder through its various distribution channels. In addition, NexLog will be integrated with Zetron's MAX Dispatch, MAX Call-Taking and Acom systems to provide customers with a comprehensive, single-supplier incident-management solution.

Zetron System Utilizing CSSI Tests Successfully with Harris P25 Phase-II Network

Zetron’s Advanced Communications (AcomEVO) console system equipped with the P25 Console Subsystem Interface (CSSI) has just completed successful testing with Harris’s P25 Phase-II infrastructure.

Zetron Unveils Innovative 9-1-1 Call-Taking System

Zetron, a leading provider of mission-critical communications solutions worldwide, is unveiling its new MAX Call-Taking system at the National Emergency Number Association (NENA) conference and trade show in Minneapolis, MN, June 18-23, 2011. MAX Call-Taking is one of Zetrons MAX Solution family of products, which includes the recently released and well-received MAX Dispatch System.

Zetron's Acom EVO Dispatch Console Tests Successfully with Raytheon's P25 Mobile Radio System

Zetron's Advanced Communication (Acom) EVO radio dispatch console system has successfully completed TIA P25-based testing with Raytheon's P25net land mobile radio system. This demonstrates both manufacturers' commitment to interoperability, customer choice and open standards. It also demonstrates Zetron's continuing leadership in providing P25-compliant console systems.

Zetron's DCS-5020 Console System API Provides Complete Integration to CAD and AVL Applications

Zetron’s new CAD/AVL application program interface (API) for its DCS-5020 Digital Console system allows end users to control call operations directly from the mapping resource instead of having to control them from the console. This simplifies operations and reduces response times.

Zetron's DCS-5020 Digital Console System Now Connects to iDEN Networks

Zetron, a leading provider of mission-critical communications systems, announced that the new release of its DCS-5020 Digital Console System is able to support communications on iDEN networks through Motorola i365 portable radios. This strengthens the DCS-5020's position as a leading console system that supports interoperable communications among different networks.

Zetron's Dispatch System Supports Remote Dispatch

Zetron has launched Acom EVO, the new release of its Advanced Communication System. The new release retains the reliability, intuitive operation and flexible configuration for which Acom is known, but adds full IP-console capability that supports remote dispatch operations. It is also designed for use with emerging network technologies.

Zetron's IP Fire Station Alerting System in Action in Texas

The fire department in Sugar Land, Texas, began to appreciate the benefits of IP-based communications with their recent installation of Zetron's IP Fire Station Alerting (IP FSA) system. Because the new system sends alerts over the city's fiber-optic IP network, an operator can dispatch a fire truck, an ambulance, and one or more fire stations almost simultaneously, with the press of just a few buttons. The system also provides automatic indications of alert success and failure, so operators...

Zetron's MAX Dispatch Delivers Fully Functional Mobile Operations

Zetron's MAX Dispatch system is now fully operational on a tablet PC or laptop. This gives public-safety agencies and communication control centers the freedom to respond quickly and deliver remote, temporary, backup or mobile dispatching quickly, securely, and affordably.

Zetron's MAX Dispatch Now Provides Direct IP Connection to NEXEDGE

Zetron, a leading provider of mission-critical communications solutions worldwide, announced that it is now shipping a new version of its MAX Dispatch system that includes a direct IP connection to Kenwood's NEXEDGE digital trunking system.

Zetron's MAX Dispatch Now Supports More Radio Types

Zetron announces that its MAX Dispatch system now includes two new interfaces. One connects MAX Dispatch to Harris M7300 radios, which in turn support EDACS and Project 25 (P25); the other connects to Motorolas SMARTNET/SmartZone trunking system. The Harris interface is now shipping, and Zetron is currently taking orders for the Motorola interface.

Zetron's MAX Dispatch Tests Successfully with CVDS ComLog Logging Recorder

Zetron, a leading provider of mission-critical communications solutions, announced that its MAX Dispatch system has just completed successful testing with the CVDS Com Log Logging Recorder. To achieve this high level of integration, CVDS adapted its logging recorder according to the MAX Dispatch interface specifications Zetron provided.

Zetron's RoIP Gateways Offer Flexible, Reliable Radio-over-IP Communications

Zetron's new Series 6300 Radio-over-IP (RoIP) gateways provide more flexible, cost-effective, IP-based connections between a variety radio dispatch backroom equipment and remote wireline radio resources. The gateways ease the migration of circuits between radios and their control equipment from expensive legacy leased lines to cost-effective, modern IP networks.

Zetron, RELM Wireless, and Spectra Engineering Complete Successful P25 DFSI Testing

Zetron, RELM Wireless, and Spectra Engineering have completed successful joint testing of Zetron’s Advanced Communications (AcomEVO) console system utilizing the TIA Project 25 (P25) Digital Fixed Station Interface (DFSI) to connect to RELM Wireless and Spectra Engineering’s DFSI-based repeaters and base stations.

 
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