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9-1-1 Magazine: Managing Emergency Communications

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About 9-1-1 MAGAZINE

Share | is the on line magazine for the emergency communications and response industry, ie; dispatchers, 9-1-1 telecommunicators, managers and supervisors in Public Safety Answering Points (PSAPs), emergency call centers, and radio dispatch facilities; serving law enforcement, fire, emergency medical, search & rescue, emergency management, and related services. provides valuable information to readers in all aspects of the public safety communications and response community, a blending of product-related technical, operational, and people-oriented features, covering the skills, training, and equipment which these professions all share in common. You’ll find features on provocative issues and coverage of major incidents from both a responder and a communications standpoint. 

Our new online web portal replicates and surpasses the format that made 9-1-1 MAGAZINE successful for more than 23 years as the only independent, non-affiliated national magazine focusing on public safety communications. 

The web portal can be searched by topic or by department, and will be continually updated, bringing you the best news, commentary, and insight from within the 9-1-1 and emergency communications community

9-1-1 MAGAZINE Mission Statement

The mission of 9-1-1 MAGAZINE is: “To educate, inform and inspire the emergency communications community; to find solutions to 9-1-1 and dispatch center management through authoritative, timely, and independent reporting and analysis.”

The values that exemplify our mission:

  • We strive to be a catalyst for positive change in our industry, promoting professionalism, quality assurance, and collaboration between agencies and individuals.
  • We regard public safety dispatchers as the critical link between the public and a coordinated emergency response.
  • We promote the necessity of continual training and the pursuit of excellence within the emergency communications industry.
  • We consider significant the need for communicators to understand the challenges facing the responders they dispatch.
  • We recognize the importance of technology in the communications center and the need for our readers to be informed consumers.
  • We acknowledge the stresses that challenge today’s emergency communicators, and endeavor to promote solutions and recognition.
  • We seek to improve the quality of 9-1-1 customer service by sharpening the skills of emergency communications center managers, providing new resources and solutions.
  • We are committed to providing our services through the most appropriate mediums of the world wide web, social networking, and other means conducive to the exchange of information and ideas.

Thanks for visiting

Jim Voelkl, Founding Publisher

Richele Voelkl, Co-Publisher

Randall Larson, Editor 

Dave Larton, Associate Editor

9-1-1 Magazine began in 1988 as the brain child of published Jim Voelkl: We "saw a niche within the public safety communications industry that was not represented by an independent magazine,” said Jim, who sought to create a magazine that focused on communications while serving the needs of law enforcement, the fire service, and emergency medical services...
Read The History of 9-1-1 Magazine

LINKS: Editorial Guidelines

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