Results - Topic: Recording Systems

Analytics - Good Business For Public Safety

Voice and data analytics have been a positive influence in private business for years. This technology has proven to be a productive tool for improving customer service; recognizing trends improving products, productivity, customer needs and desires; and improving call handling by customer services representatives. Only recently has this technology been recognized as having potential in the Public Safety environment.

ASC Receives ISO Certification for Environmental Management System

ASC, a leading global provider of innovative solutions to record, analyze and evaluate communications, has announced that its environmental management system was certified on February 9th. The certification documents the success of ASC's long-standing environmental commitment to recycling, waste management and lower consumption of paper, power and water. The company also limits travel activities in a way designed to preserve worldwide resources and reduce CO2 emissions.

Automatically Search Audio Recordings for Key Spoken Words

The Next Generation 9-1-1 (NG9-1-1) initiative seeks to significantly expand the capabilities of today's emergency 9-1-1 centers in order to optimize call-taker performance and enhance the center's overall incident response and resolution efforts. Primarily focused on a center's ability to handle text, data, images and video, there is another significant component to also consider - the use of audio-based intelligence in the mission-critical emergency services environment.

Business Process Optimization for Public Safety Answering Points

Historically, Public Safety Answering Points were equipped with communications recording systems for protection from liability due to legal evaluation of emergencies. This function was facilitated by time stamps, protection from tampering and assurance of fail-safe operation.

Evaluating Emergency Calls: Tools for Dispatcher Effectiveness

Public safety communications centers that record calls for compliance shouldn't overlook the usefulness of those recordings in evaluating dispatcher performance. That's a lesson learned from the call center industry, where recording and evaluation is widespread.

Eventide Recorder Certified For Interoperability With Avtec Scout VoIP Console System

Eventide has announced that Avtec, Inc. has certified Eventide's communications logging recorders for integration with the Avtec Scout VoIP console system. Certification was achieved upon successful completion of interoperability testing at Avtec's product integration testing facility.

LAPD Selects Spacenet To Keep Officers Connected Throughout The City

Spacenet Inc., a wholly owned subsidiary of Gilat Satellite Networks Ltd. and a leading provider of broadband network solutions, announced that its Emergency Communications Services (ECS) and associated high performance equipment are being used to support the Los Angeles Police Department (LAPD).

NG9-1-1 Recording and Quality Assurance Resource Guide

Public safety emergency communications have never been on the threshold of greater change than they are today. PSAPs, both large and small, are now preparing for Next Generation 9-1-1 to keep up with the rapidly evolving world of mobile, multimedia and IP communications. This ground-breaking resource guide discusses what you need to look for in a new recording and quality assurance system to meet the challenges arising from Next Generation 9-1-1.

Play it Again, Sam

A Manager's Guide to Recorder Procurement

San Diego Police Department selects Dynamic Instruments for its next generation Dispatch Voice Recording System

San Diego Police Department selects Dynamic Instruments for its next generation Dispatch Voice Recording System

Smarter Analytics, Smarter Emergency Services

Today's public safety agencies are being pushed to run like a business--all while under increasing pressure to take on more responsibility with constrained resources and budgets. Efficiency and speed are key operations objectives in today's public safety answering points (PSAPs).

Speech Analytics Now Primed For 'Law' And 'Order'

The use of automated speech recognition technology in business is nothing new. We see it all the time in the customer service industry - with voice-directed call routing, voice verification, identification of unhappy customers and so on. Albeit an advancement with tremendous value, we have not yet seen it used in the emergency services industry. You may be asking why. Perhaps it is due to the complex implementation processes often seen when trying to use this technology.

Synergem Announces Addition of EvolutionISR Interactive Session Recording

A carrier-grade Interactive Session Recorder (ISR), EvolutionISR is specifically designed to overcome the unique challenges associated with capturing, securing, archiving and managing interactive session recordings in IP telephony environments. As NG9-1-1 brings broadband communications capabilities to 9-1-1 call centers, with video, text and other data delivered and utilized as part of the 9-1-1 call handling process, EvolutionISR will ensure that all these data are captured, recorded and...

The Two Major Roles of Public Safety Recording Systems

Recording systems for public safety agencies may be viewed from two different perspectives: their performance during an event and their performance after one. During an emergency, the protection of lives and property eclipses all other needs. Recording systems must meet special demands, improve performance, and make a tough job easier for police, firefighters, air-traffic controllers, and other public safety officials. After an event, a precise analysis can be equally crucial because it...

Verint Receives Certification from Harris, Reinforcing Performance in the Public Safety IP Radio Systems Market

Verint Systems Inc. has announced that its Impact 360 for Public Safety Powered by Audiolog solution has passed interoperability testing with the OpenSky R7 and P25 R6 Trunked Radio Systems from Harris Corporation, a leading provider of advanced critical radio communication systems for government and industry.

Verint Supports NG9-1-1 with Enhancements to Multimedia Public Safety Solution

Verint Systems Inc. has announced a series of enhancements to its Impact 360 for Public Safety Powered by Audiolog software, the company's most robust workforce optimization solution specifically designed to enhance accuracy and performance in today's Next-Generation 9-1-1 emergency communications and public safety command and control environments. With these enhancements, the company is introducing robust incident reconstruction capabilities and support for a host of new requirements...

Verint Systems Introduces Forecasting and Scheduling Capabilities to Its Impact 360 for Public Safety Solution

Verint Systems Inc. has announced the availability of new forecasting and scheduling functionality to its Impact 360 for Public Safety Powered by Audiolog solution. The workforce optimization software is designed for today's public safety answering points (PSAPs), command and control, and emergency communications centers.