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9-1-1 Magazine: Managing Emergency Communications

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Results - Topic: Dispatcher Health & Wellness

"Can You Hear Me Now?" - Hearing Health & The Public Safety Telecommunicator

The art of listening by the dispatcher demands a high level of hearing. To do less would be an injustice to the dispatcher, the employer and the citizen who might only get one chance in a lifetime to call 9-1-1 for help! After many years in this field, I feel that the time has come to bring this deficiency to the forefront.

9-1-1, What Is MY Emergency? - My Journey Through PTSD

...I moved on with my life, and took my children with me to safety. Became ferociously independent. Felt wonderful. New life, new home, new job. My new job was as a 9-1-1 dispatcher. I knew that the job would be stressful, but I was an old pro at stress. Or so I thought. I had no idea the extent of stress that was heading my way...

911 CARES Spearheading support of dispatchers affected by Hurricane Sandy

Among the unsung heroes in the public safety response to and recovery from Hurricane Sandy are the emergency dispatchers who worked tirelessly behind the scenes, answering the thousands of 9-1-1 calls and coordinating the response to innumerable emergencies including huge fires in NYC and a myriad of emergencies in cities and towns large and small throughout the affected region. Many of these dispatchers lost their own homes in the devastation of the hurricane.

Anger Management in the PSAP

Anger affects our bodies, our minds and our behavior. In can be like a toxin that can either help us or hurt us. Think of it like chemotherapy. If you have something bad happening to you and you have to deal with it, sometimes you need a stronger does of "something" to fight it. In the case of anger, you are reacting to something that has gotten out of control, or your old methods of dealing are no longer working so anger came to the rescue...

Colonial Williamsburg Salutes First Responders in 2012

Colonial Williamsburg salutes first responders and their families with a very special offer: pay for a day and come back all year. From March 16 through June 10, any member of law enforcement, fire and rescue, EMS technicians, 9-1-1 dispatchers, emergency management employees, as well as active duty military, guard and reserve personnel and their families can purchase a single day ticket at $39.95 for an adult and $20.95 for youth ages six to 12 and visit the rest of the year through Dec. 31...

Common Threads - Quilts of Hope for 9-1-1 Centers

After twelve years as a 9-1-1 dispatcher in Arizona, Jean Kester retired, moved to Washington state, and eventually founded an organization called Layers of Hope - Quilting 911, a support organization for 9-1-1 agencies and their communities who have undergone disasters or stressful, traumatic incidents. "I got the idea in 2005 when Hurricane Katrina hit the gulf coast," Jean told 9-1-1 Magazine. "I wanted to go down and help but it just wasn't possible. My husband suggested I use my...

Dispatcher-Designed Decals Will Alert Responders to Diabetic Drivers

A Missouri 911 dispatcher has devised a new way to alert people to diabetic drivers. Tanya Moder designed decals that say Diabetic on Board. The decals will alert emergency responders that a diabetic person could be in distress. It would also help responders distinguish between an intoxicated driver and symptoms of diabetes in a situation where the driver may be found unconscious.

Flexibility Key to Dispatcher Health

Attention, Dispatchers: Your first emergency is in your chair! Long periods of sitting can take years off your life, but a few easy stretches can add them right back

From The Chair: Accepting the Inevitable: Schedules, Expectations & Things

"Accepting the Inevitable" addresses the reality of how shift work and the 24/7 world of the dispatch center effects the emotional, physical, and performance of the telecommunicator. It peels away the glossy surface of dispatching to expose the dirty details that every 9-1-1 professional has to confront from their first day on the job until the day they retire.

From the Chair: Dispatching Disease

Any high-stress sedentary job has the tendency to put on the pounds if the individual engaged in it isn't careful. Because of the many strenuous demands, dispatching can erode the physical well-being of a person quicker than hard liquor and illicit drugs combined. We all know that and, to a degree, we accept it. The question is, what do we do about it?

NIU researchers find link between 9-1-1 dispatchers, PTSD symptoms

A new study by researchers at Northern Illinois University suggests that the on-the-job, indirect exposure to trauma puts dispatchers at risk for developing symptoms of post-traumatic stress disorder (PTSD). "We found that dispatchers report significant emotional distress related to handling duty-related calls, and this type of distress is associated with increased risk for developing PTSD or PTSD symptoms," said NIU Psychology Professor Michelle Lilly, one of the authors of the study...

NIU Study Seeks Survey Feedback on Voice Disorders Among 9-1-1 Staff

The Northern Illinois University is studying the incidence of voice problems in those who work as 9-1-1 emergency telecommunicators. To facilitate their study, van Mersbergen has created an online in order to determine the prevalence of voice disorders in the profession of 9-1-1 emergency telecommunicators.

Nixing the Negativity in the PSAP

"Why does the dispatcher need help getting through this officer down incident, he wasn't even on the scene?" These were the words a high ranking official asked me, the 9-1-1 Director in charge of a center where an officer was shot, when my dispatcher was having extreme anxiety over the incident. I wish I knew then what I know now...

The House is Falling: Suffering the Consequences of Neglect

There is not just ONE problem that is easy to solve in the 9-1-1 industry. There are many areas in need of repair, here are some thoughts: It is NO mystery that the pay is at times inadequate. Inadequate to attract good candidates, inadequate to keep good employees, inadequate to enable workers to feel valued or heard. They (whoever they are) claim pay isn't what matters, just like other human services jobs such as counseling, caring for the mentally ill. True maybe - the pay IN ITSELF...

Tips for a Stress-Less Workplace

There are many habits and practices you can do on a regular basis to keep you very healthy and happy. Some of these tips are specific to the workplace, some are general lifestyle suggestions that I've found to be valuable in achieving an overall sense of stress-less well being.

When 9-1-1 needs 9-1-1, Serve & Protect Can Help

Serve & Protect restores heroes and rescues families in criminal justice and emergency services, including those in Law Enforcement, Fire/Rescue/EMT, Dispatch, and Corrections. We believe that both physical health and mental health are core elements to serving those who sacrifice for us daily.

 
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